2013 Ford Explorer UNKNOWN OR OTHER

I am filing a safety complaint for my 2013 Ford Explorer (VIN: [XXX] ). There is a strong raw fuel smell inside the cabin, which is a severe fire hazard. This model has a history of cracked fuel delivery modules. Additionally, my vehicle has open recalls for the Rear Suspension Toe Link (19V435/20V675) and the A-Pillar Exterior Trim (24V031). Despite these critical safety issues, the dealer (Midland Ford) claims they see no open recalls and refuses to inspect the fuel leak without a diagnostic fee. I am concerned about a potential fire and the risk of a suspension failure while driving." INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Back up camera stopped working approximately 3-4 years ago.

To Whom it may concern, In February 2025 I was notified by Ford Motor Co. that there's been a recall on my 2013 Ford Explorer Manufacturer recall #24S02 and NHTSA recall #24V031. It also stated that I would be receiving another letter later in the year advising me to contact my dealer to make an appointment to have the recall problem fixed. I received another letter in September of this year advising me to contact my Ford dealer to make an appointment to get this recall fixed. I contacted my Ford dealer and they advised me that they have not received the parts yet and they didn't know when the parts would be arriving. Don't you think that Ford has had enough time to get this recall situation corrected ? They've known about this problem since 2023, and other than sending out a letter advising us of the recall, have done nothing to correct the problem, if in fact there really is one.

Rear camera on 2013 Ford Explorer has stopped working. There is a safety recall for models beginning with 2015. This is just as much of a safety hazard with the 2013 model as with the 2015 model. Why are all Ford Explorers with this issue not covered by the recall?

The rear view camera is experiencing the same issues as the most recent recall of 2015-2025 explorers. Most often the rear view camera does not work at all --- other times it is on for a short duration, or is pixelated. I've watched the recalls expand from 2020 Ford vehicles to now 2015. Why doesn't it include earlier vehicles still on the road?

I am the owner of a 2013 Ford Explorer and have been experiencing repeated failures of the rear-view camera system. The camera often goes blank, displays distorted images, or intermittently cuts out when the vehicle is placed in revierse. I have reviewed the current recalls related to defective rear-view cameras on Ford vehicles, particularly those affecting model years 2015 and newer. While my 2013 Explorer is not included in these campaigns, the symptoms are identical to the recall descriptions and create the same safety risk: a loss of visibility when backing up. I am requesting that this issue be formally documented and investigated for the 2013 Ford Explorer, and that my vehicle be considered for inclusion in any applicable recall or service campaign. I have approximately 126,000 miles on my vehicle. I did have Dave Sinclair Ford (dealer) look at this on 4/15/2024 and the cost to repair was approximately $800+. I did not have the work completed. Please advise me on next steps, including whether my VIN can be added to any active recall. Thank you for your attention in this matter.

Back up camera will go black intermittently when in reverse

My 2013 Ford Explorer has a safety recall notice 24S02 that I received in the mail Feb 2024. Since getting the recall notice in the mail, I have tried numerous times over the past year with my Ford dealership in Glen Burnie, MD to get this recall taken care of. Every time I call, they keep saying they don’t have the parts and I am on the list for when parts come in they will call me etc…. Even before the recall was issued, in Oct 2023 I had the driver side molding and trim come off my vehicle. My husband and I were driving, heard something snap, had no idea what it was only when we parked the vehicle, we noticed the molding and trim on the driver side of my explorer had flown off on the road somewhere. I am thankful there were no accidents that happened. I did get the driver side molding and trim replaced and paid out of my own pocket to get this fixed. For all the parts $237.43 was the total (receipt is uploaded) and I am still waiting to be reimbursed for this since this recall. I will be uploading pictures of the molding and trim that came off my driver side (pic uploaded Oct 2023 when trim/molding came off) and when I paid for it to be fixed (receipt uploaded Oct 2023). I am also sending a recent picture of my passenger side trim (pic uploaded of passenger side gasket started to come off) because the gasket is falling apart and flying off into the air, which looks as if the trim and molding will eventually fly off as well since this is the safety recall. I need help in getting this safety recall fixed and also reimbursed for the other side molding and trim that I had to pay for. I feel as if I am getting the run around with my dealership and wanted to bring this to your attention. I am selecting the time of incident occurring [XXX] because this is the time of the 1st incident that occurred. Thank you for your time. [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Rear view camera malfunction. Goes blank or gives a distorted image. Sometimes it gives a reverse image. Needs replaced. Could cause a crash or vehicular accident.

The molding flew off my car when I was driving 60 miles an hour … very lucky it didn’t cause an accident as I had to swerve into oncoming traffic when it flew off. It happened in Sept 2024 October 25th is when when we brought it in to ford Geneva, NY They said it was a special order and needed to be ordered and would call when it arrived Never heard back Recently called to follow up Said it still didn’t come in and will call with no resolution to date.

My problem is with my back up camera. The sides are reversed when it comes on. Left is right and right is left. This is a serious safety defect that may cause an accident one day.

Hello, I received Recall Notice #24V031 from Ford Motor Company regarding a safety-related issue and was instructed to have the repair completed at a dealership. I’ve made multiple attempts to schedule the repair, but each time I was told the part is on backorder. I was advised to contact Ford directly, which I did, but was then redirected back to the dealership—who again stated the part is unavailable. To my surprise, the dealership even suggested that I try purchasing the part myself from Amazon. This situation is unacceptable. This is a safety recall, and I should not be responsible for sourcing or purchasing the part required for a manufacturer-initiated repair. I am concerned about the delay and the lack of accountability from both the dealership and Ford. I am requesting immediate assistance in resolving this issue and ensuring the recall repair is completed without further delays or unreasonable expectations placed on me as the customer. Thank you,

My backup camera doesn't always work and when it does there is a delay seeing the image. I get a warning sign on my SYNC screen saying the camera is not available and to contact the dealership. I have contacted the dealership and the said I needed to contact Ford. They have since directed me to NHTSA. Not having a backup camera is a safety issue since there are some things that cannot be seen in a mirror when backing up.

I HAVE A 2013 FORD EXPLORER XLT AND THE BACK UP CAMERA HAS GONE OUT. THE PROBLEM BEGAN ABOUT A YEAR AGO WITH THE CAMERA WORKING SOMEDAYS AND OTHER DAYS THE SCREEN WAS BLANK WITH A MESSAGE FOR ME TO CONTACT MY FORD DEALERSHIP. FROM WHAT I'VE READ, THIS IS A VERY COMMON PROBLEM WITH THE FORD EXPLORERS. SEVERAL OTHER FORD MODELS WITH THE SAME PROBLEM AROUND THIS PARTICULAR YEAR HAVE BEEN RECALLED BUT NOT THE EXPLORER, THIS IS A VERY DANGEROUS SITUATION AS MOST FORD EXPLORER OWNERS WILL TELL YOU THAT IT IS VERY DIFFICULT TO SEE PROPERLY WHEN REVERSING IN A FORD EXPLORER ESPECIALLY WITHOUT THE BACK UP CAMERA. THE BACK UP CAMERA IS VERY MUCH NEEDED FOR THIS SITUATION. i'VE ALSO READ THAT THE PROBLEM STEMS MAINLY FROM A LEAK IN THE TAILGATE WHERE WATER LEAKS IN ON THE CAMERA CONNECTION THUS CAUSING IT TO MALFUNCTION AND EVENTUALLY GO OUT COMPLETELY. AS YET, i HAVE NOT HAD THE VEHICLE INSPECTED YET BY FOR OR A LICENSED MECHANIC. I WANTED TO CHECK TO SEE IF I COULD FIND WHERE A RECALL WAS ISSUED FOR THIS PROBLEM ON MY EXPLORER, BUT AFTER EXTENSIVE RESEARCH I HAVEN'T BEEN ABLE TO FIND ANY. I'M JUST WONDERING WHY THEY HAVEN'T RECALLED THE EXPLORERS TO FIX THIS PROBLEM.

Passenger side windshield pillar flew off of the vehicle while traveling on [XXX] in Williamsburg, Virginia. Pillar flew between my vehicle and other vehicles beside me and behind me. This was in mid-April 2024. The vehicle was inspected in June/July 2024 by Ford Motor Company, Cavalier Ford, Chesapeake, Virginia 23321 and I have been waiting ever since for the replacement part to come in. Also, all seals around doors and windshield have dry rotted and/or fallen off of the vehicle. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

There has been a safety recall since Jan 2024 and there still no remedy although it said it should have been equipment by late 2024 its is now Aug 2025 it’s been over a year and still nothing.

The camera in the console is reflecting everything backward. If I am backing into a parking stall, everything on my left appears on the right and vise versa. I don't rely on it but it is unsafe

The backup camera on this vehicle stopped working correctly a while back. The image usually is shown mirror... so everything left-right is flipped which causes confusion for the driver. Other times the screen goes completely blank/black. Both of these create a safety issue when backing up, for cross traffic and pedestrians. This is issue just suddenly started one day. I asked the Ford dealer about it and being outside of the warranty period, there wasn't anything they could do. I can pay to replace the camera, but others reported doing that and the same problem came back later. I see now that Ford as active recalls for the same problem - but only for more recent model year vehicles.

Bad welding on the top left hinge of the liftgate allowed a crack to form over time. The crack exposed metal which allowed rust to form and leaks from rain water. This excess build up of water also allowed paint chipping and additional rust along the entirety of the crack and rear tray. This was discovered after some time, due to not being immediately visible from the rear of the car.

Carbon monoxide leaking into cabin causing carbon monoxide detector to go off.

The A Pillar failed on my vehicle while driving on the interstate. When it failed, it wrapped around my side passenger mirror and broke a piece off of the body of the mirror housing. Ford not only has not repaired the A Pillar in a timely manner, but they refuse to cover the passenger side mirror that the failed product damaged. The incident happened in early August 2024. I opened an escalated ticket with Ford, who promised that a representative would contact me by phone within 1 business day and that was October 14th, and no one has contacted me to this date. I was notified of the recall back in January. Why has Ford not made any progress on making the parts available for this recall repair?

I have been waiting patiently for the recall (24S02/24V031) to be completed for my vehicle as it has been over 6 months since I received a letter. I have called the dealership several times, and they are waiting on Ford to deliver the parts to the dealership to make the repair. I am worried that this issue may get worse if it is not completed soon. What can you help me with to get this issue resolved quickly? When there is very high wind, I am worried that the parts will come off and break my side windows.

Still waiting on the recall from February 2024. Regarding exterior A-pillar trim clip attachment. Parts are barely hanging on around my windshield. I need my windshield replaced but i feel I can't until the recall trim is complete. Is there any updates or time-frame as to when this recall will be completed?

Both exterior trim (that are connected to the windscreen) have detached and flown off the vehicle. The first one came of during high winds while driving several months ago. The other other one subsequently cam off in a similar fashion while I was driving on the highway. I initially contacted my insurance company but the out of pocket expense was more than I could afford. I then discovered there was a recall but attempts to get it fixed at the Ford Motor Company has not been successful. They report that they have not received the parts or released by the company to deal with the recall. Can you please advise?

While driving at highway speeds, I heard a rattling sound twice and then noticed something flew off of my car. I couldn't tell what at the time. When I was able to look later, the driver's side front a-pillar (which I was recently informed has a recall on it) was gone. This had then become a hazard in the road for other driver's. No remedy for the recall is available at this time. There was no warning lights or alarms at the time.