235 complaints reported

2013 Ford Explorer UNKNOWN OR OTHER

Owner-reported problems and safety issues filed with NHTSA. Review common failures, severity levels, and complaint trends over time.

Reports
235
Crashes
5
Fires
0
Injuries
9

Complaint Timeline

Chronological view of owner reports

Mar 2024

A-pillar applique trim clip attachments are not properly engaged due to improper assembly or repair.

Type: Vehicle, Vehicle: 2013 FORD EXPLORER, Manufacturer: Ford Motor Company
Incident: Jun 2022
Mar 2024

Exterior A pillar trim three off the vehicle while driving.

Type: Vehicle, Vehicle: 2013 FORD EXPLORER, Manufacturer: Ford Motor Company
Incident: Mar 2024
Feb 2024

The driver side exterior A-pillar applique trim detached from the vehicle in early 2020. I assumed the failure was a chance occurrence, but a recently reported recall identified this as a manufacturer's defect. I had to have the repair done myself at a cost of $335.81.

Type: Vehicle, Vehicle: 2013 FORD EXPLORER, Manufacturer: Ford Motor Company
Incident: Mar 2020
Nov 2023

This weekend we were driving down the interstate and all of a sudden the windshield trim flew off. It didn’t cause any wrecks thankfully but the cars behind us did break all of a sudden and another swerved. Luckily nothing happened but it could of caused an accident.

Type: Vehicle, Vehicle: 2013 FORD EXPLORER, Manufacturer: Ford Motor Company
Incident: Aug 2023
Jul 2023

While driving on the interstate around 65 mph, the windshield trim flew off of my vehicle. It appeared that a truck behind me drove over it but I am not 100% sure

Type: Vehicle, Vehicle: 2013 FORD EXPLORER, Manufacturer: Ford Motor Company
Incident: Jul 2023
Jul 2023

While driving on highway, 65-70 mph, both sides windshield trim flew off of vehicle. The right side first , then the left side approximately 5 minutes later. Unsure if debris struck any vehicles behind me.

Type: Vehicle, Vehicle: 2013 FORD EXPLORER, Manufacturer: Ford Motor Company
Incident: Jun 2023
Jun 2023

The front windshield trim starting flapping and hitting my side window and windshield while driving approximately 65 miles an hour. At first I had no idea what the loud noise was. Something was in my eye sight hitting my window and windshield. I did not know what was happening, it was very startling and scary! I was in traffic. I pulled over as soon as I could, trying to avoid getting hit by other vehicles. When I was able to get out, I saw the trim had come loose. I taped it so I could continue on my trip. It is very frightening and unsafe while in traffic. The other side of the windshield trim is now coming out. I fear that the windshield is not secure. A couple of months ago, I received a letter about this problem in the mail. We made an appt. with Ford dealer to get it fixed. I had to cancel that appt. due to an emergency. I contacted the dealer last week and said I could now bring the Explorer in to get it fixed. I was told that there has never been a recall or any letters addressing this problem sent out to owners. I DID receive a letter several months ago, my husband took the letter to Ford when he scheduled the original appt. and the dealer kept it as reference! Now I am told that a letter about this windshield trim has never existed! I will take my Explorer to a dealer and get it repaired, letter or no letter. I feel like Ford is not being totally honest with me about an unsafe problem.

Type: Vehicle, Vehicle: 2013 FORD EXPLORER, Manufacturer: Ford Motor Company
Incident: Dec 2022
Apr 2023

Windshield trim on both sides detached while driving . First incident was November 2019 while driving 70 mph on the DC beltway. The part landed in the middle of the road and was run over by several vehicles traveling behind me, but there was no damage to any of them. The second incident occurred during the summer of 2020 while driving 50 mph on a local, well traveled road. The part landed in the grass on the side of the road and did not hit any other vehicles. I have seen numerous other ford explorers that are also missing the windshield trim, and have read several articles stating there have been numerous reports of this issue occurring frequently, but it has not been confirmed by a dealership of any other service center. This issue has not been inspected by a dealership, law enforcement, or my insurance company. There was no indication prior to the trim detaching on either side that it was loose or not properly installed.

Type: Vehicle, Vehicle: 2013 FORD EXPLORER, Manufacturer: Ford Motor Company
Incident: Apr 2019
Mar 2023

The windshield trim (passenger side) was detached and flew off my car, while driving on a highway at 75 mph.

Type: Vehicle, Vehicle: 2013 FORD EXPLORER, Manufacturer: Ford Motor Company
Incident: Jan 2023
Mar 2023

2011-2019 Ford Explorer Windshield-Outer Trim Molding Passenger Side With Clips7- molding detached - randomly while driving on the interstate - had to purchase new molding and trim - recently saw the info on the news and felt the need to report - it was scary when it detached and startled me - HAVE RECEIPTS AND PICTURES I SENT TO PARTS COMPANY TO OBTAIN THE RIGHT PART

Type: Vehicle, Vehicle: 2013 FORD EXPLORER, Manufacturer: Ford Motor Company
Incident: Sep 2022
Jan 2023

The passenger side windshield panel trim flew off my car, at 60 mph. 6-8 months ago, the driver side windshield panel trim did the exact same thing at the exact same mph. This is absolutely ABSURD that Ford has not issued a recall for this.

Type: Vehicle, Vehicle: 2013 FORD EXPLORER, Manufacturer: Ford Motor Company
Incident: Jan 2023
Jan 2023

The passenger side windshield trim panel has flown off. When asking the dealership about it, they said it was an issue with the Explorers and that it will most likely happen to the second one as well. We are unable to attach it back on but have kept the piece as we were able to pull over and retrieve it.

Type: Vehicle, Vehicle: 2013 FORD EXPLORER, Manufacturer: Ford Motor Company
Incident: Mar 2022
Jan 2023

Passenger side windshield trim panel flew off and hit another vehicle after it bounced off the road. I replaced the trim parts for about $65. It appears that the seal and then the plastic retaining clips failed to secure the trim panel.

Type: Vehicle, Vehicle: 2013 FORD EXPLORER, Manufacturer: Ford Motor Company
Incident: Aug 2022
Aug 2022

Ac is not blowing cold air, it is also making a hissing noise. I got it inspected by an independent service center, and was told it will be expensive to repair. It is very common with my year and make of vehicle. A freon leak it is very dangerous for a person to breathe in, and can cause significate damage to me and my baby.

Type: Vehicle, Vehicle: 2013 FORD EXPLORER, Manufacturer: Ford Motor Company
Incident: Aug 2022
Aug 2022

Transfer case stopped working within 4 days. Known to be an ongoing problem for this vehicle. Made a screeching sound, locked up, clicking sound inside case and rendered vehicle undriveable instantly.

Type: Vehicle, Vehicle: 2013 FORD EXPLORER, Manufacturer: Ford Motor Company
Incident: Jun 2022
May 2022

Water pump leaking

Type: Vehicle, Vehicle: 2013 FORD EXPLORER, Manufacturer: Ford Motor Company
Incident: May 2022
May 2022

I have owned this car since 2013 - since it was new. For the 2nd time, I am getting messages saying "switch to park" when I put the car in park. The first time was in 2017 after about 48000 miles. When I took it to the dealer they replaced a part of the transmission. Now again it is happening in 2022 at almost 72000 miles. Obviously the replacement part is just as bad as the original - probably worse since the 2nd time it only lasted about 24000 miles. I now have had to pay to replace a part of the transmission 2 times. Is this a message I could have ignored? Is it only a faulty sensor? Or is the transmission really not in park? Who knows what else it wrong with the transmission. If you google "switch to park ford explorer" you will see that there are many many others with the same problem. Even the dealer's service person when I brought it in to be fixed a 2nd time said they see this problem a lot. I have bought and driven Fords for the last 40 years - usually past 100000 miles each - and have never had this problem occur.

Type: Vehicle, Vehicle: 2013 FORD EXPLORER, Manufacturer: Ford Motor Company
Incident: Jan 2022
Apr 2022

The contact owns a 2013 Ford Explorer. The contact stated while making a right turn at 15 MPH, the power steering assist warning light was illuminated, and the steering wheel seized. The contact was able to park on the side of the road. The contact stated he turned off the vehicle 3-5 times until the warning light turned disappeared, before continuing to drive to his residence. The contact is called LaFayette Ford, Inc. (5202 Raeford Rd, Fayetteville, NC 28304, (910) 424-0281) & Crown Ford (256 Swain St, Fayetteville, NC 28303: (910) 600-6598) and made them aware of the failure. The contact stated that in September 2021, he experienced the failure for a second time. The contact took the vehicle to Crown Ford and was informed that the brakes needed to be replaced. The vehicle was repaired however, the failure persisted. The vehicle was not repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 117,000.

Type: Vehicle, Vehicle: 2013 FORD EXPLORER, Manufacturer: Ford Motor Company
Incident: Jan 2021
Jan 2022

The contact owns a 2013 Ford Explorer. The contact stated that while his daughter was driving at various speeds, she heard abnormal loud banging sounds coming from the rear of the vehicle. The contact stated that water had been leaking through the sunroof onto the headliner down to the driver’s side door and floorboard of the vehicle. The contact stated that the failure had damaged the sunroof motor. The contact replaced the sunroof motor himself; however, the failure reoccurred. The contact also stated that the master power door switch keypad on the driver’s side door had been blinking continuously and had been draining the battery. The dealer and the manufacturer were not notified of the failure. The vehicle was not diagnosed or repaired. The failure mileage was approximately 20,000.

Type: Vehicle, Vehicle: 2013 FORD EXPLORER, Manufacturer: Ford Motor Company
Incident: Jan 2010
Dec 2021

See the Recall report.

Type: Vehicle, Vehicle: 2013 FORD EXPLORER, Manufacturer: Ford Motor Company
Incident: Sep 2021
Nov 2021

The Power steering failed on my 2013 Explorer XLT. I Brought my vehicle to my local Ford dealership service center: Corwin Ford Reno 3600 Kietzke Ln, Reno, NV. 775-329-8800. The service representative told me that the vehicles core steering had an internal failure and that it would take up to 2 months to get the parts and cost $3,173.39 to affect the steering repair. I asked and was told that Ford has over 1,300 of these specific steering units on back order. This tells me that they not only burned through their reserve supply of that part, but that they also have a demand for 1,300 more ! This is an obvious safety issue which has rendered my Explorer un-drivable. If the failure had occurred at high speed the consequences could have been grave! Apparently, I'm not the only one experiencing this specific issue. In my opinion, the steering was inadequately engineered, resulting in premature failure. My Explorer is my wife's daily driver. It has never been taken "off road" or subjected to any other duress. It is strictly a city/highway vehicle. After contacting Ford (Case No. CAS-34220695-K8P5P6 CRM:0222477) and voicing my concern, All that they offered was to expedite the parts request. I am 63 years old and have owned 16 automobiles, 9 have been Fords. Never have any of them required any service to the steering mechanism, much less a total failure of that system. Ford has an obvious problem with this part and I should not be required to pay over $3,000.00 to correct their engineering shortcumming. I respectfully request that you intervene on my behalf and attempt to resolve the issue. There are no open recalls or warranties on this vehicle at this time.

Type: Vehicle, Vehicle: 2013 FORD EXPLORER, Manufacturer: Ford Motor Company
Incident: Oct 2021
Oct 2021

I drive a 2013 Ford Explorer Limited 4WD. While driving to the store last week I entered a roundabout when suddenly the wrench icon showed on my dash with a message display that read, "terrain management fault." The car would not accelerate even when I pressed the pedal all the way to the ground. My momentum took me out of the roundabout where I pulled over in a parking lot. As I put the car in park It begin to shake in idle. I turned the engine off and waited a few seconds then tuned it back on. The car drove just fine after that for about two days then this incident happened again twice in one day. I took the vehicle to the local ford dealership and they said they could not get the issue to present again so there was nothing that they could do. I took the car back home and it has happened a few more times. This is a total of about 7 times in the past 3 weeks and Ford cannot help remedy this issue. These incidents have put my family in dangerous situations. When researching online I found multiple accounts of this same issue. According to online forums it looks like it may be a problem with the throttle body.

Type: Vehicle, Vehicle: 2013 FORD EXPLORER, Manufacturer: Ford Motor Company
Incident: May 2021
Sep 2021

The contact owns a 2013 Ford Explorer. The contact stated while driving 75 MPH, the contact started to smell an abnormal gasoline and exhaust odor inside the vehicle. The contact started to feel a burning sensation in her eyes and chest. Additionally, the contact developed a headache and rolled down the windows, turned off the air conditioner to eliminate the odor inside the vehicle. The contact decided to drive back to the residence because of the fumes. The contact took the vehicle to the local dealer to be diagnosed. The contact was informed that the vacuum pump needed to be replaced. The vehicle was repaired however, the failure persisted. The local dealer was contacted to have the vehicle diagnosed a second time however, the contact was informed that there was an out of pocket cost for the inspection. The contact declined the inspection due to the cost. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 88,500.

Type: Vehicle, Vehicle: 2013 FORD EXPLORER, Manufacturer: Ford Motor Company
Incident: Feb 2019
Sep 2021

I FEEL VERY NAUSEOUS, DIZZY AND HAVE A HEADACHE AFTER DRIVING MY VEHICLE A SHORT DISTANCE. VEHICLE ALSO SMELLS LIKE FUEL STRONGLY INSIDE THE CAR.

Type: Vehicle, Vehicle: 2013 FORD EXPLORER, Manufacturer: Ford Motor Company
Incident: Sep 2021
Jul 2021

Sulfer smell through cabin vents during acceleration. This occurs every time I moderately accelerate. I've told the dealer and of course they were unable to duplicate issue. I'm told this is a very common issue and has been ignored by Ford. I've reported this before and heard nothing back.

Type: Vehicle, Vehicle: 2013 FORD EXPLORER, Manufacturer: Ford Motor Company
Incident: Jun 2020

Trend Over Time

Complaints by year

Quick Summary

The 2013 Ford Explorer has 235 UNKNOWN OR OTHER complaints on file. 5 crashes have been reported. Review the timeline above for detailed owner experiences.