2023 Ford Explorer STEERING,SUSPENSION

The contact owns a 2023 Ford Explorer. The contact stated while driving at an undisclosed speed, the steering wheel failed to turn into the intended direction. In addition, the contact stated the vehicle failed to remain in the intended lane while driving. The vehicle was taken to the dealer where it was diagnosed and determined that the shocks and struts needed to be replaced. The vehicle was repaired. In addition, the contact stated the vehicle had been taken to the dealer several times prior to the failure. The vehicle was taken to an alternate dealer where it was diagnosed with strut mount failures. The contact was informed that the strut mounts needed to be replaced. The vehicle was being repaired. The manufacturer was made aware of the failure and a case was filed. The contact was advised to contact the NHTSA Hotline to report the failure. The failure mileage was approximately 18,000.

I noticed a loud squeak when driving over bumps at lower speeds. Almost sounds like a bad shock or spring. I am not sure.

The contact's wife owns a 2023 Ford Explorer. The contact stated while driving at various speeds, there was an abnormal knocking sound coming from the front end of the vehicle. The vehicle was taken to the dealer, where it was determined that the front struts had failed and needed to be replaced. The vehicle was repaired; however, the failure recurred several times. The dealer replaced the front struts three times; however, the failure persisted. The vehicle was not repaired. The contact related the failure to NHTSA Campaign Number: 24V091000(Suspension, Steering); however, the VIN was not included. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 2,000.

The contact owns a 2023 Ford Explorer. The contact stated there was an unknown part loosened at the front of the vehicle. While driving at unknown speeds, there was an abnormal rattling noise detected from the strut that had become louder over time. There were no warning lights illuminated. The vehicle was taken to the local dealer, where the front-end bolts were tightened. The vehicle was repaired, but the failure recurred. The manufacturer was contacted, opened a case, and referred the contact to the NHTSA Hotline. The contact related the failure to NHTSA Campaign Number: 24V091000 (Suspension, Steering). The approximate failure mileage was 3,000.