315 complaints reported

2009 Ford Fusion Air Bags

Owner-reported problems and safety issues filed with NHTSA. Review common failures, severity levels, and complaint trends over time.

Reports
315
Crashes
5
Fires
0
Injuries
4

Complaint Timeline

Chronological view of owner reports

Aug 2022

The contact owns a 2009 Ford Fusion. The contact stated that the front passenger's side air bag was starting to deploy underneath the dashboard, causing the dashboard to crack. The contact became aware that the VIN was included in NHTSA Campaign Number: 21V158000 (Air Bags) which she associated with the failure. The dealer and the manufacturer were not notified of the failure. The vehicle was not diagnosed or repaired. The failure mileage was 162,000.

Type: Vehicle, Vehicle: 2009 FORD FUSION, Manufacturer: Ford Motor Company
Incident: Aug 2022
Jan 2022

UNKNOWN

Type: Vehicle, Vehicle: 2009 FORD FUSION, Manufacturer: Ford Motor Company
Incident: Jan 2022
Oct 2021

It's been 6 months since the recall notice was issued, and there is still no remedy for the situation, and I feel unsafe driving my vehicle without a correction made.

Type: Vehicle, Vehicle: 2009 FORD FUSION, Manufacturer: Ford Motor Company
Incident: Oct 2021
Jun 2021

TAKATA AIRBAG IN MY 2009 FORD FUSION HAS BEEN REPORTED AS DEFECTIVE AND COULD LEAD TO SERIOUS HARM AND INJURY IF IN AN ACCIDENT. WHEN WILL THIS BE RECALLED AND RESOLVED? SEE ARTICLE POSTED BY CNN BUSINESS: HTTPS://WWW.CNN.COM/2021/01/22/BUSINESS/FORD-TAKATA-AIRBAG-RECALL/INDEX.HTML

Type: Vehicle, Vehicle: 2009 FORD FUSION, Manufacturer: Ford Motor Company
Incident: Jan 2021
Mar 2021

OVER THE LAST YEAR, I'VE GOTTEN A DOZEN RECALL NOTICES ABOUT THE AIRBAG. USDOT, BMV, VIOCC, NHTSA, ETC..... I'VE CONTACTED THE LOCAL FORD DEALERSHIP REPEATEDLY. THEY WON'T DO THE RECALL WORK. THEY KEEP SAYING THEY'RE WAITING FOR FUNDING FROM CORPORATE.

Type: Vehicle, Vehicle: 2009 FORD FUSION, Manufacturer: Ford Motor Company
Incident: Jan 2020
Jul 2020

IN APRIL OF LAST YEAR 2019 I WAS NOTIFIED OF A AIRBAG RECALL ON MY VEHICLE. I WENT AND GOT MY AIRBAG RECALL DONE. NOW MY AIRBAG LIGHT ON DASH STAYS ON FOR THE PASS THREE DAYS. I TOOK MY VEHICLE BACK TO THE SAME FORD DEALERS THAT SERVICE MY CAR. MY VEHICLE WAS IN MOTION WITH THE AIRBAG LIGHT STILL ON. THE DEALER SHOP IS TELLING ME IT MAY NOT BE MY AIRBAG AND I WILL HAVE TO PAY FOR DIAGNOSIS,ETC. *TR

Type: Vehicle, Vehicle: 2009 FORD FUSION, Manufacturer: Ford Motor Company
Incident: Jul 2020
Jun 2020

2009 FORD FUSION. CONSUMER WRITES IN REGARDS TO AIRBAG RECALL. CONSUMER STATES THAT THEY NO LONGER OWN THIS VEHICLE DUE TO IT BEING TOTALED. *LD *JS

Type: Vehicle, Vehicle: 2009 FORD FUSION, Manufacturer: Ford Motor Company
Incident: Jan 2020
Jun 2020

TOOK VEHICLE TO BE REPAIRED FOR PREVIOUS AIRBAG ISSUES AND THE LIGHT HAS COME BACK ON WHILE DRIVING ON A CITY STREET IN ROCKPORT, TEXAS AND NEVER WENT BACK OFF.

Type: Vehicle, Vehicle: 2009 FORD FUSION, Manufacturer: Ford Motor Company
Incident: Jul 2019
Nov 2019

TL* TAKATA RECALL. THE CONTACT OWNS A 2009 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF MANUFACTURER RECALL NUMBER: 19S01 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. KOONS FORD OF BALTIMORE (6970 SECURITY BLVD, WOODLAWN, MD 21244, (410) 298-3800) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

Type: Vehicle, Vehicle: 2009 FORD FUSION, Manufacturer: Ford Motor Company
Incident: Feb 2017
Nov 2019 Crash Injury

I HAD RECEIVED A RECALL NOTICE IN LATE JUNE 2017 . I CONTACTED FORD DEALERSHIP FOR SERVICE ,THEY TOLD ME THEY DID NOT HAVE PARTS OR ANY LOANER CARD .I CALLED FOR SERVICE 2TIMES TELLING THEM THIS WAS MY ONLY CAR AND I WAS SCARED TO DRIVE IT,,!! WELL I WAS IN A MINOR ACCIDENT ON JULY 24 ,2018 WHERE I WAS SEVERALLY INJURIED DUE TO THIS FAULTY AIR BAG ,WAS HOSPITALIZED AND STILL HAVE MEDICAL INJURIES ,,AND FORD NOT AIR BAG COMPANY WILL HELP WITH HOSPITAL BILLS ..PLEASE HELP ME * (RECALL RELATED INCIDENT) TS

Type: Vehicle, Vehicle: 2009 FORD FUSION, Manufacturer: Ford Motor Company
Incident: Jul 2018
Aug 2019

FORD AIR BAG RECALL. FORD UNABLE TO REPAIR IN A REASONABLE TIME. AFTER YEARS OF EARNING TO REPLACE THE AIRBAGS AND NOTING NONE WERE AVAILABLE, I RECEIVED NOTICE FROM MY STATE DMV TO HAVE THE AIR BAGS REPLACED. I CALLED FORD TO SETUP AN APPOINTMENT AND THEY DON'T HAVE ANYTIME TO DO THE WORK UNTIL 1 OCTOBER. I CONSIDER THE YEARS OF WAIT AND THEN REQUESTING AN ADDITIONAL 6 WEEKS NOTICE TO MAKE THE REPLACEMENT UNREASONABLE.

Type: Vehicle, Vehicle: 2009 FORD FUSION, Manufacturer: Ford Motor Company
Incident: Aug 2019
Aug 2019

TAKATA RECALL. I KEEP GETTING RECALL NOTICES FROM FORD MO. CO., I HAVE TAKEN THE CAR IN, THEY WANT ME TO SIGN A WAIVER THATS SAYS, THERE NOT RESPONSIBLE FOR ANY DAMAGE WHILE THE CAR IS IN THERE POSSION.THE LETTER FROM FORD SAYS WE WILL BE GIVEN A LONER CAR TO USE, THE LOCAL DEALER SAYS NO !. IF THE MECHANIC DOES DAMAGE THERE NOT RESPONSIBLE, IF ITS LOST ARE STOLEN, BACKED INTO WHILE SITTING ON THEIR PROPERTY, BROKEN INTO, THERE NOT RESPONSIBLE !!! *TT *TR

Type: Vehicle, Vehicle: 2009 FORD FUSION, Manufacturer: Ford Motor Company
Incident: Jun 2019
Aug 2019

TL* THE CONTACT OWNS A 2009 FORD FUSION. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 17V024000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. CRONIN FORD (10700 NEW HAVEN RD, HARRISON, OH 45030, (513) 367-5300) WAS CONTACTED AND STATED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

Type: Vehicle, Vehicle: 2009 FORD FUSION, Manufacturer: Ford Motor Company
Incident: May 2018
Jul 2019

TAKATA RECALL I HAVE BEEN TRYING FOR OVER 6 MONTHS TO GET THIS TAKATA AIRBAG FIXED. WHEN I CALL A FORD LOCATION ( LOCAL DEALERSHIP/CUSTOMER SERVICE) THEY TELL ME MY CAR HAS BEEN FIXED. I HAVE NOT TAKEN MY FUSION ANYWHERE FOR THIS RECALL FIX. I HAVE MADE OVER 30 PHONE CALLS TO FORD. THERE IS A VIN NUMBER MIX UP IN THE FORD SYSTEM. ANOTHER CAR WAS REPAIRED USING MY VIN#. MY AIRBAG HAS NOT BEEN REPAIRED. FORD TELLS ME THAT IT HAS. PLEASE HELP!

Type: Vehicle, Vehicle: 2009 FORD FUSION, Manufacturer: Ford Motor Company
Incident: Jan 2018
Jul 2019

TL* TAKATA RECALL. THE CONTACT OWNS A 2009 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V046000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. KOCOUREK FORD LINCOLN (2727 N 20TH AVE, WAUSAU, WI 54401, (715) 298-3673) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT. *TT CONSUMER STATED AIR BAG WAS REPLACED.*JB

Type: Vehicle, Vehicle: 2009 FORD FUSION, Manufacturer: Ford Motor Company
Incident: Feb 2018
May 2019

TAKATA RECALL THE REPLACEMENT R- SIDE AIR BAG WAS REPLACED AFTER 1 YEAR RECALL WAITING. NOW THE INSTALLED AIRBAG SHOWS YELLOW FOAM TYPE COMING OUT FROM ACCROSS THE TOP OF THE AIR BAG ON THE DASH BOARD. NOTIFIED COCCIA FORD- THEY SAID DRIVE IT IN TO BE CHECKED ON MONDAY MAY 20 2019-SAID-OK TO DRIVE IT.

Type: Vehicle, Vehicle: 2009 FORD FUSION, Manufacturer: Ford Motor Company
Incident: May 2019
May 2019

TAKATA RECALL LOCAL DEALER SAYS NO PARTS AVAILABLE I RECEIVED LETTER IN MAY 2018, REPEATED CALLS RESULT IN "NO" NOW ITS JANUARY 2019!

Type: Vehicle, Vehicle: 2009 FORD FUSION, Manufacturer: Ford Motor Company
Incident: May 2019
Apr 2019

TAKATA RECALL, NOT GETTING DONE, I HAVE BEEN TRYING FOR MORE THEN 5MOS TO GET THIS RECALL DONE, 3 TIMES THE DEALER (DELACY FORD) HAS TOLD ME THEY ORDERED THE PART AND WOULD CALL ME WHEN IT COMES IN..NEVER GET A CALL, I HAVE CALLED FORD CUSTOMER SERVICE WITH MORE BROKEN PROMISES. THEY EVEN CALLED A SECOND DEALER (BASIL FORD) AND SAID THAT DEALER WOULD CALL ME TO SCHEDULE AN APPOINTMENT, 3 WEEKS LATER, STILL NO CALL.

Type: Vehicle, Vehicle: 2009 FORD FUSION, Manufacturer: Ford Motor Company
Incident: Jan 2018
Apr 2019

TL* TAKATA RECALL. THE CONTACT OWNS A 2009 FORD FUSION. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR MANUFACTURER RECALL NUMBER: 19S01 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. FRENCHIE'S FORD, INC. (216 E ORVIS ST, MASSENA, NY 13662, (315) 764-1771) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT. *TT CONSUMER HAS STATED PROBLEM HAS BEEN SOLVED.*JB

Type: Vehicle, Vehicle: 2009 FORD FUSION, Manufacturer: Ford Motor Company
Incident: Jan 2018
Mar 2019

TL* TAKATA RECALL. THE CONTACT OWNS A 2009 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V001000 (AIR BAGS)/ THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. MARLOW FORD (1021 US-211, LURAY, VA 22835, (540) 743-5128) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

Type: Vehicle, Vehicle: 2009 FORD FUSION, Manufacturer: Ford Motor Company
Incident: Jan 2019
Feb 2019

2009 FORD FUSION. CONSUMER WRITES IN REGARDS TO AIRBAG SAFETY RECALL. *LD *TR

Type: Vehicle, Vehicle: 2009 FORD FUSION, Manufacturer: Ford Motor Company
Incident: Dec 2018
Jan 2019

TAKATA RECALL - AFTER RECEIVING WRITTEN NOTICES OF THE RECALL, I APPROACHED MY LOCAL DEALERSHIP ABOUT THE REPAIR (KOONS FALLS CHURCH FORD). I'VE CALLED SEVERAL TIMES ABOUT MAKING AN APPOINTMENT AND HAVING THE PART ORDERED TO ONLY BE TOLD "THEY DON'T HAVE A RECORD OF IF". I CALLED TODAY, AFTER I WAS TOLD THE PART SHOULD HAVE ARRIVED A WEEK AGO, AND WAS TOLD THAT THEY DIDN'T HAVE THE PART AND HAD NO WAY OF KNOWING WHEN IT WOULD COME IN. AND THAT "GIVEN THAT THE COMPANY'S RECENTLY GONE OUT OF BUSINESS" I SHOULD EXPECT IT TO BE QUITE A WHILE. WHEN I MENTIONED THAT I WAS CONCERNED ABOUT THE SAFETY OF MY VEHICLE, I WAS TOLD THAT THE RECALL ONLY IMPACTED MY PASSENGER SIDE AND TO NOT SIT THERE.

Type: Vehicle, Vehicle: 2009 FORD FUSION, Manufacturer: Ford Motor Company
Incident: Jan 2019
Jan 2019

TL* THE CONTACT OWNS A 2009 FORD FUSION. THE CONTACT STATED THAT THE VEHICLE WAS SERVICED BY MIDLAND FORD-LINCOLN (500 JOE MANN BLVD, MIDLAND, MI 48642, (989) 631-0040) PER NHTSA CAMPAIGN NUMBER: 18V046000 (AIR BAGS). SHORTLY AFTER THE DEALER'S REPAIR, THE AIR BAG WARNING INDICATOR REMAINED ILLUMINATED; HOWEVER, THE DEALER INDICATED THAT FURTHER DIAGNOSTIC TESTING WAS REQUIRED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS NOT AVAILABLE.

Type: Vehicle, Vehicle: 2009 FORD FUSION, Manufacturer: Ford Motor Company
Incident: Aug 2019
Jan 2019

TL* TAKATA RECALL. THE CONTACT OWNS A 2009 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V046000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. JOHNSON FORD-LINCOLN (694 EAST ST, PITTSFIELD, MA 01201, (413) 443-6431) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE VIN WAS UNAVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

Type: Vehicle, Vehicle: 2009 FORD FUSION, Manufacturer: Ford Motor Company
Incident: Jan 2018
Dec 2018

I HAVE BEEN NOTIFIED THAT MY VEHICLE IS SUBJECT TO A RECALL BECAUSE IT HAS A PASSENGER TAKATA AIR BAG. I HAVE REPEATEDLY CHECKED WITH MY DEALER, SHEEHY FORD IN GAITHERSBURG, MD ABOUT THE DATE MY VEHICLE WILL BE RECALLED. THEY HAVE NO INFORMATION AND NO ADVICE FOR ME EXCEPT TO CONSIDER TRADING THE VEHICLE IN. THIS IS TOTALLY UNACCEPTABLE TO ME.

Type: Vehicle, Vehicle: 2009 FORD FUSION, Manufacturer: Ford Motor Company
Incident: Jan 2018

Trend Over Time

Complaints by year

Quick Summary

The 2009 Ford Fusion has 315 Air Bags complaints on file. 5 crashes have been reported. Review the timeline above for detailed owner experiences.