2017 Ford Fusion Power Train

See attached document for complaint.

The contact owns a 2017 Ford Fusion. The contact stated while attempting to drive out of the driveway, the vehicle could only be shifted into reverse. The contact stated that the transmission failed to shift into drive. The check engine warning light was illuminated. The vehicle was towed to a local dealer and was diagnosed with transmission failure. The contact was informed that the transmission needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 100,000.

Hello, Christmas Day my daughter, grandson, and I went to the movies to see Sonic. Afterwards we were waiting at the red light and when the light turned green I pressed the gas. The car did not advance forward but rolled into the middle of the road. The blessing for us was that it was Christmas and not alot of traffic in this area that is normally very crowded. I was able to put the car in reverse and move back enough to move to the side of the road. This had me scared.

The contact owns a 2017 Ford Fusion. While the contact's husband was driving at an undisclosed speed, the transmission seized. There was no warning light illuminated. The contact stated the vehicle stalled in the middle of traffic. The vehicle was towed to the residence. The vehicle was then towed to an independent mechanic where it was diagnosed with transmission failure. The contact was informed that the transmission needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure but provided no assistance. The contact was advised to contact the NHTSA Hotline to report the failure. The failure mileage was approximately 111,700.

The contact owns a 2017 Ford Fusion. The contact stated while driving 5-10 MPH, there was an abnormal thud coming from the vehicle. The contact stated that the vehicle failed to shift into drive or reverse. The contact looked underneath and around the vehicle but was unable to identify the cause of the failure. The vehicle was pushed to the side of the road by the neighbors. There were no warning lights illuminated. The contact stated that the failure was related to NHTSA Campaign Number: 17V427000 (Power Train). The vehicle was towed to the local dealer, where it was diagnosed and determined that the transmission needed to be replaced. The vehicle was not repaired. The manufacturer was contacted and confirmed there was no recall or warranty coverage on the vehicle. The contact was referred to the NHTSA Hotline for assistance. The failure mileage was approximately 69,900.

I have a 2017 Ford Fusion Sport. I bought my vehicle at 19,000 miles. At 34,000 Ford repaired my oil pan because it was leaking. My oil pan is now leaking again and it is at 98,000 miles. There is a recall for leaking oil pans for my year and engine type (2.7 ecoboost) my vehicle is not currently on the recall list however I feel it should be because it is abnormal to replace oil pans and gaskets this often. I've seen where Ford is now putting in metal oil pans to replace the plastic ones that have issues. My vehicle has this issue. What do I do to get it added to the recall list? My car is currently at Grimm's Automotive and I do not have a copy of the diagnostic but I can get it and submit it once I have it.

The contact owns a 2017 Ford Fusion. The contact stated while accelerating from a complete stop at a traffic light, the vehicle hesitated to respond and then lurched forward while responding. The contact stated that the failure recurred several times while driving from a complete stop. Additionally, the contact stated that the failure occurred while reversing. There was no warning light illuminated. The vehicle was taken to the dealer, where it was diagnosed that the transmission had failed and needed to be replaced. The vehicle was not repaired. The contact related the failure to NHTSA Campaign Number: 17V427000 (Power Train). The manufacturer was notified of the failure and informed the contact that the VIN was not included in the recall. The failure mileage was approximately 93,000.

A defect in the head caused the vehicle to leak coolant into the cylinder and cause a rough running engine. It over heats and causes a possible fire issue

The contact owns a 2017 Ford Fusion. The contact stated while starting the vehicle and shifting to drive(D), the vehicle failed to respond. The vehicle was towed to an independent mechanic, where it was diagnosed that the transmission shifter cable bushing had failed. The vehicle was repaired; however, the failure recurred. The dealer was notified of the failure and informed the contact that the vehicle could not be repaired under NHTSA Campaign Number: 22V413000 (Power Train) because the VIN was not included. The dealer informed the contact that a fee would be charged for the repair. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was unknown.

RECEIVED A NOTICE ON MY DASH STATING THE SHIFT SYSTEM HAS A FAULT AND SERVICE IS REQUIRED. I AM UNABLE TO PUT MY CAR INTO REVERSE, DRIVE, OR ANY GEAR. IT IS CURRENTLY STUCK IN PARK. THIS IS A KNOWN ISSUE FOR FORD FUSIONS BETWEEN THE YEARS OF 2013-2020. IN 2017 FORD RECALLED 259,182 CARS DUE TO A FAULTY SHIFTER CABLE.

The contact owns a 2017 Ford Fusion. The contact stated that while driving at an undisclosed speed, the contact noticed a loud knocking sound coming from the engine compartment. The vehicle was taken to the dealer where it was diagnosed with a fractured flex plate. The contact was informed that the flex plate needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and a case was filed. The contact was informed that the repair was not eligible for coverage under Customer Service Program: 22N12. The failure mileage was approximately 160,000.

Vehicle lost ability to drive forward & reverse on the freeway. Upon inspection, the torque converter had gone bad & contaminated the transmission fluid causing the transmission to go out. Now my vehicle needs a new torque converter & transmission. There was a recall "17V427000" but it did not include my vehicle; however, it looks like the same issue.

The contact owns a 2017 Ford Fusion. The contact stated after placing the vehicle in park with the ignition running, the contact then shifted to drive however, the vehicle failed to respond as needed. The shifter system failure message was displayed. The contact stated that the vehicle was inspected, and the contact was informed that the drive belt was loose. The drive belt was tightened. The vehicle was taken to the dealer to be diagnosed. The contact was informed that the shifter cable bushing had disconnected and the bushing missing. The vehicle was repaired. The manufacturer was made aware of the failure and confirmed that the VIN was not under recall. The manufacturer referred the contact to the NHTSA Hotline to report the failure. The failure mileage was 169,359.

The contact owns a 2017 Ford Fusion. The contact stated that while his son was driving 60 MPH and depressing on the accelerator pedal, the vehicle hesitated while responding and instead decelerated. The contact attempted to exit the highway however, the vehicle failed to respond as needed while attempting to merge over to the exit ramp. The vehicle was towed to the dealer where it was diagnosed and determined that the transmission needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and advised the contact to report the failure to the NHTSA Hotline. The failure mileage was 120,000.

The contact owns a 2017 Ford Fusion. The contact stated while driving at approximately 50 MPH, the vehicle jerked abnormally. The contact continued to drive at 35 MPH, and the engine revved up. The contact pulled over and restarted the vehicle several times. The vehicle was taken to an independent mechanic, who informed the contact that internal components inside the transmission had failed, and the transmission needed to be replaced. The contact called the local dealer, but the vehicle was not diagnosed or repaired. The manufacturer was contacted, opened a case, and referred the contact to the NHTSA Hotline. The failure mileage was approximately 165,000.

The vehicle's automatic transmission began started shifting "roughly" and the service engine light for the powertrain came on. I was told the transmission code was for the "Traction Plate" and that I needed to replace the transmission.

The contact owns a 2017 Ford Fusion. The contact stated while at the fuel station, the contact's wife attempted to shift from park(P) to drive(D), but the rotary gear shifter failed to turn and was stuck in park(P). The contact met his wife at the gas station and knocked the side of the gear shifter until the vehicle responded as needed. The power train warning light was illuminated. The contact was able to drive to the residence. The dealer was not notified of the failure. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was approximately 92,000.

Transmission failed on the highway with no prior signs...check engine light came up and the car would not go to higher gears and RPM was high and loud that i had to pull off the road onto gravel.

Was out of town when I went to shift out of Park, and I received a SHIFT SYSTEM FAULT - SERVICE REQUIRED MESSAGE. My car was stuck in reverse and could only shift into neutral. The shift cable bushing had dry rotted and snapped. This item was recalled on previous fusions up to the 2016 model year, yet the same part was used through the 2020 model year. ALL of these items need to be recalled. They are all defective.

The contact owns a 2017 Ford Fusion. The contact stated while starting the vehicle and shifting into drive(D), the gear shifter knob shifted back into park(p) independently. The message "Shift System Fault" was displayed. The contact stated while inspecting the vehicle, the contact noticed that the shift linkage bushing had separated. The contact manually adjusted the cable bushings in order to drive; however, the failure persisted. The dealer was contacted and informed the contact that the VIN was not included in a recall. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure and referred the contact the NHTSA Hotline for assistance. The failure mileage was approximately 180,000.

The contact owns a 2017 Ford Fusion. The contact stated that the gear shifter had failed to move from out of park(P). The vehicle was taken to an unknown dealer where it was diagnosed and determined that the gear shifter had failed and needed to be replaced. The vehicle was repaired; however, the failure persisted. The vehicle was taken to the dealer and received a second repair; however, the failure persisted. The vehicle was taken to a certified mechanic who replaced the gear shifter a third time. After the third repair, while driving at various speeds, the vehicle shift into neutral(N) independently, and no longer displayed the proper gear. The contact coasted to the side of the road and turned off and restarted the vehicle to continue driving. The wrench symbol was displayed on the instrument panel, indicating that the vehicle needed to be serviced. The contact research and found NHTSA Campaign Number: 17V427000 (Power Train). The manufacturer was made aware of the failure and confirmed that the VIN was not included in the recall. The manufacturer referred the contact to the NHTSA Hotline to report the failure. The failure mileage was 90,000.

The contact owns a 2017 Ford Fusion. The contact stated while driving approximately 65 MPH, the vehicle was losing motive power. The contact depressed the accelerator pedal, and the RPM gauge was rising but the vehicle failed to respond as needed. The contact stated that there was no warning light illuminated. The contact pulled over and stopped the vehicle. The contact turned off and restarted the vehicle; however, the vehicle had not regained normal functionality. The vehicle was towed to a dealer to be diagnosed. The dealer determined that the transmission needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 105,000.

The contact owns a 2017 Ford Fusion. The contact stated while parking the vehicle, the gear shifter failed to shift from drive to park. The contact stated that the gear shifter had seized in neutral. The contact turned off the vehicle. The vehicle was restarted, and the gear shifter was reset. The contact stated that the failure had occurred intermittently. The vehicle was not diagnosed or repaired by an independent mechanic. The manufacturer was not made aware of the failure. The failure mileage was approximately 30,000.

The contact owns a 2017 Ford Fusion. The contact stated while the vehicle was parked, the contact moved the gear shift rotary dial to drive(D), but the vehicle failed to respond, and the gear shift rotary dial moved back to park(P). The power train warning light was illuminated. The vehicle was towed to the dealer, where it was diagnosed that the transmission shifter cable bushing had failed and needed to be replaced. The vehicle was repaired; however, the failure persisted. The contact stated that upon opening the hood and pushing the transmission shifter cable bushing back into the normal position, the vehicle responded as needed. The vehicle was driven to the residence. The vehicle was then taken to the dealer to be diagnosed. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was unknown.

The contact owns a 2017 Ford Fusion. The contact stated while driving 35 MPH, the accelerator pedal was depressed; however, the vehicle failed to respond as needed. The contact stated that the vehicle started losing motive power and stalled with the power train failure warning light illuminated. The contact was able to restart the vehicle, but the failure persisted, and the contact drove the vehicle to a safe location. The vehicle was towed to the dealer where it was diagnosed with transmission failure. The contact was informed that the transmission needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 114,000. The VIN was not included.