2018 Ford Fusion Power Train

Failed transmission. Hard shift from 2-3, and 4-5. Also transmission is slipping. Only 40,600 miles on the car. Car is a dealership for evaluation, they recommend replacing the transmission.

The contact owns a 2018 Ford Fusion. The contact stated while starting the vehicle and attempting to move the gear shifter, the gear shifter remained stuck in park (P). The contact stated that he disconnected the battery for 10-15 minutes, and the computer was reset. The contact stated that the vehicle then operated as needed. The contact stated that the failure recurred on another occasion, and the vehicle was towed to the dealer, where it was repaired; however, the failure recurred 30 minutes later after parking the vehicle. The vehicle was towed to the dealer, where the vehicle was diagnosed, and it was determined that the gear shift module (GSM) needed to be replaced. The GSM was replaced; however, the failure persisted. The dealer determined that the transmission gear shifter assembly needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 105,000.

Vehicle throws a system shift error when shifting vehicle. Due to loose transmission shift cable. Missing retention clip. Reported error on previous Ford fusion models. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2018 Ford Fusion. The contact stated while driving 25 MPH and depressing the accelerator pedal, the vehicle hesitated to respond, jerked, and experienced hard shifts while responding. The contact stated that the failure had been recurring while driving. The power train warning light was illuminated. The vehicle was taken to the dealer, where it was diagnosed with internal transmission damage that caused clutch B to fail. The dealer determined that the transmission needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 80,559.

Torque converter ar60,000mi and needs whole transmission at 104000 mi

Terrible car, after long thinking about it the last accident in this car I think was caused from the transmission literally as soon as I put it in reverse it acted as if I was accelerating and proceeded out of the parking spot a little bit, another scary thing I pulled out of a parking lot and almost got hit because the car acted as if it was in neutral when the car was in drive with on coming traffic!!!!!!!! One time it wouldn't allow me to go into drive it started rolling back wards. Transmission was replaced in 2020 and the car has been parked since late 2022 because of this issue while still peeing $6,000 on a damn car I can't even drive and seeing the same similar issue about this stupid car everywhere is ridiculous and I don't see how there's not a recall on this transmission or buy back issue or something how do you go buy a almost $30,000 car and every 60 thousand miles the transmission goes out if your able to even walk away from an accident to be able to even get the damn thing fixed

So first and foremost, this has been a issue before, first time I had this vehicle serviced because the car was shifting terrible I would be driving and the car would slip out of gear and act as if it's in neutral which does not allow the car to accelerate, which occured driving on the highway and everywhere!!!! Ford helped fix the first transmission and I had to assist on partial amount, Going 65 miles an hour and then have to merge and the car is in drive but did a jerk and it was just cruising and acted as if the car was in neutral and just reving the engine almost got me hit because a car was behind me!!! Like I said Ford assisted with the first one!!!! NOW IT HAS HAPPENED AGAIN!!! I OWE $6,000 ON A CAR I CANT EVEN DRIVE THAT JUST SITS IN MY DAMN DRIVEWAY! IVE ASKED FORD WHAT I SHOULD DO AND NO ONES REACH BACK OTHER THAN GETTING IT LOOKED AT AND NOT ASKING ABOUT ANY HELP AT ALL!!! This time because I've already dealt with this issue once I noticed it started to mess up again I pulled out of a parking lot to a main street, cars were coming but I was clear to go and had plenty of room!! WHY DID THE CAR DO THE SAME THING AND ACT AS IF IT WAS IN NEUTRAL AND THEN DIDNT ACCELERATE to where I had to hurry turn my hazards on and then after I did that the car jerked real hard and like threw me back and it went I tried to drive it a month or so ago to see if it still did it and the car wouldn't go in reverse wouldn't go in drive nothing!!!!!!!!!! SO A BRAND NEW CAR I BROUGHT NOW IS SITTING IN MY DRIVEWAY UNDRIVABLE!!! AND I HAVE NO fix other than paying to have it looked at and fixed my self!!!!! Working at a dealership for five years! A Ford dealership at that, I seen how many damn fusions came in with transmission problems and it's a shame there's no damn recall on these transmission, maybe if the people would of hit my car maybe there would have been but why keep taking the damn chances!!!! I almost got rear ended both times because of this stupid fucking car!!!

The contact owns a 2018 Ford Fusion. The contact stated while driving 40 MPH, the vehicle suddenly stalled. The message " Shift Sys Fault. Service Required" was displayed. The contact was unable to pull to the side of the road. The contact stated that she turned off and restarted the vehicle, but the vehicle failed to respond as needed. A bystander assisted the contact in manually moving the transmission shifter cable bushing back into position. The contact stated vehicle then responded as needed; however, the failure recurred while driving and hitting a pothole. The transmission shifter cable bushing was manually moved back into position. The vehicle was taken to the dealer, who determined that the failure was related to the transmission shifter cable bushing; however, the vehicle was not diagnosed nor repaired. The contact purchased the part from the dealer, and the vehicle was taken to an independent mechanic, who replaced the part. The mechanic informed the contact that the repair was temporary, and that she would need to take the vehicle to dealer for an adequate repair. The dealer was contacted and stated that the earliest availability was in 3 weeks. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA hotline for assistance. The failure mileage was approximately 75,000.

On 11/17, I received a shift system failure alert. The car would not go into park and I could not start the vehicle. We contacted the dealer to have the car towed. The dealer indicated there was a current recall for the same issue however this car was not included. There is a known issue with other ford fusions. As a result I am having to pay out of pocket for the fix. The recall should be expanded to include 2017-2018

The contact owns a 2018 Ford Fusion. The contact stated while driving approximately 40 MPH, the transmission inadvertently shifted into a lower gear. The contact stated that the gear shifter failed to shift. The vehicle was towed to an independent mechanic where it was diagnosed that the transmission needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 72,000.

The contact owns a 2018 Ford Fusion. The contact stated that after starting the vehicle, it was discovered that the rotary knob transmission selector had become stuck in park, and the vehicle could not be driven. Additionally, on several occasions after switching the transmission selector knob to park and turning the vehicle off, the selector had erroneously shifted from park and the vehicle could not be immediately restarted. The cause of the failures was not yet determined. The manufacturer was notified of the failure, but no assistance was offered. The failure mileage was 50,000.

The contact owns a 2018 Ford Fusion. The contact stated that the vehicle was hesitating while driving uphill. There was no warning light illuminated. The failure persisted and the vehicle entered LIMP Mode and jerked while depressing the accelerator pedal. The contact also stated that the gear shifter dial became firm and made it difficult to shift the vehicle out of park(P). An unknown dealer and the manufacturer were notified of the failure and informed the contact there was no recall associated with the failure. The vehicle had yet to be repaired. The failure mileage was approximately 100,000.

The contact owns a 2018 Ford Fusion. The contact stated that upon starting the vehicle, the shift system fault message was displayed on the instrument panel and the vehicle failed to shift out of park. After several attempts, the contact was able to drive the vehicle to the dealer. The contact was informed that the shifter cable bushing was missing and needed to be replaced. The manufacturer was not notified of the failure. The vehicle was repaired. The failure mileage was approximately 99,000.

The contact owns a 2018 Ford Fusion. The contact stated when the vehicle was started, the contact turned the shifter knob to drive (D) however, the knob would not turn and appeared to be frozen in park (P). The contact stated no warning light was illuminated. The contact had the vehicle towed to an independent mechanic who retrieved DTC codes indicating that the transmission needed to be serviced by a dealer. The vehicle had not been repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 148,000.

The contact owns a 2018 Ford Focus. The contact stated that while the vehicle was parked, the contact became aware that the gear shift indicator erroneously showed that the vehicle was in reverse(R). The gear shifter warning light was illuminated. The vehicle was towed back to the residence. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure and confirmed that the VIN was not under recall. The failure mileage was unknown.

The contact owns a 2018 Ford Fusion. The contact stated that on several occasions while shifted into gear, the vehicle failed to respond as needed. The contact stated that the parking brake warning light flashed and remained illuminated. The dealer was not notified of the failure. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure and the contact stated that the VIN was not under recall. The contact was advised to contact the NHTSA Hotline for assistance. The failure mileage was approximately 59,000.

Overheating message displaying. For safety the car has a low power mode and it activates. Let’s vehicle sit for 20 mins. Adding coolant lifted the hood container appeared to be empty. Purchasing the ORANGE! coolant auto zone suggested. Added and started vehicle LOAD noises and car overheated again after 1 min. Paid my extended warranty silverrock for diagnostic so many times because this car have been nothing but issues but this overheating issue and belt situation is on going. The gauge isn’t holding pressure. Takes to shop everytime and maintains maintenance. I can provided all documents from the shop visits. My car is safe according to everyone else but I don’t feel safe I’m paying for a car that barely works. It’s always in the shop. Not fair.

The contact owns a 2018 Ford Fusion. The contact stated that while parking, the vehicle failed to shift to the drive position. The contact opened the hood and pushed the cap back on the bushing. While driving, at an undisclosed speed the vehicle stalled. There were no warring lights illuminated. The contact called the local dealer where it was diagnosed transmission bushing cap detached. The vehicle was repaired. The manufacturer was contacted, who provided case CAS-43077151-Q4R8H4. The failure mileage was approximately 117,000.

The contact owns a 2018 Ford Fusion. The contact stated that on several occasions, multiple attempts were needed to shift the gear shifter out of park(P) after starting the vehicle. The wrench warning light was illuminated. The contact stated that the failure persisted, and the vehicle became inoperable. The vehicle had not yet been taken to a local dealer or independent mechanic to be diagnosed or repaired. The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA Hotline. The approximate failure mileage was 122,000.

Car stopped in the middle of parking lot while i was trying to park in moving traffic. I was almost hit by another car. Transmission gear was stuck, gear didn't shift, gear moved by itself to park. Car wouldnt move. Transmission hesitates and jerks while driving

The contact owns a 2018 Ford Fusion. The contact stated that upon shifting from reverse(R) into drive(D), the vehicle would hesitate upon depression of the accelerator pedal. The contact stated that both the transmission warning light and shifter cable fault warning message appeared on the instrument panel. The contact called the dealer where she was informed that the shifter cable bushing was missing and needed to be replaced. The manufacturer had yet to be notified of the failure. The vehicle had been repaired. The failure mileage was 101,000.

Started parked car and when shifted into drive the shifter automatically reverted back to Park position and could not be driven. Inspection showed that transmission shifter bushing had popped off. Same problem has happened in other model year Fusions and recall has been issued but not for the 2018 model I have. Problem was verified and repaired by Ford dealer at my expense.

The contact owns a 2018 Ford Fusion. The contact stated upon starting the vehicle and attempting to shift into drive(D), the gear shifter remained seized in park(P). There was no warning light illuminated. The warning message "System Default" was displayed. The contact sought towing assistance. The towing agent went underneath the vehicle and manually lifted the shifter lever into the correct position. The contact then drove to the local dealer where it was diagnosed that gear shifter cable bushing had failed. The vehicle was repaired. The manufacturer was notified of the failure and informed the contact that they could not assist as the vehicle was not included in NHTSA Campaign Number: 22V413000 (Power Train). The failure mileage was approximately 81,700.

The contact owns a 2018 Ford Fusion. The contact stated while driving at an undisclosed speed, the transmission failed to shift into the intended gear, with the "Shift System Fault" message displayed and the transmission warning light illuminated. Additionally, the transmission inadvertently shifted into park(P). The vehicle was towed to the dealer, where it was diagnosed that the transmission bearing needed to be replaced. The dealer replaced the transmission bearing. The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA Hotline. The failure mileage was approximately 80,000.

The contact owns a 2018 Ford Fusion. The contact stated that after reversing out of the driveway, the vehicle failed to shift out the reverse(R) after multiple attempts. The contact stated that the gear shifter indicated the vehicle was in park(P). The contact heard an abnormal clunking noise coming from the gear shifter as the shifter fault message appeared on the instrument panel. Due to the failure, the contact had the vehicle towed to a dealer where it was diagnosed with a defective shifter cable bushing. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline. The vehicle was not repaired. The failure mileage was approximately 79,000.