15 complaints reported

2018 Ford Fusion UNKNOWN OR OTHER

Owner-reported problems and safety issues filed with NHTSA. Review common failures, severity levels, and complaint trends over time.

Reports
15
Crashes
0
Fires
0
Injuries
0

Complaint Timeline

Chronological view of owner reports

Nov 2025

Went to back up to park . The shifter would not properly work kept going back to park .I couldn't get it into neutral to push it. No warnings. Had to 1st pay for towing from where it happened to a parking space. Then called roadside service to take it to Bay Lincoln in Panama Beach.i will send the results from dealership. It could of been real serious and caused a bad accident maybe even death. I know ford had a recall on a earlier model fusion for shifter cable. If it's the same issue I want reimbursement.

Type: Vehicle, Vehicle: 2018 FORD FUSION, Manufacturer: Ford Motor Company
Incident: Oct 2025
Jul 2025

My dashboard cover is peeling, it is made from leather, it is interfering with the heads up diplat, automatic lighting system and forward braking safety components, I have brought this to Ford to try to have them repair it dash but I am always told that the piece is considered trim and is not under warranty, I have also checked with Ford Fusion message boards and it seems there is a TSB on the exact 2017 model. Ford has basically told me to have it repaired at a automobile leather restoration company, I have gone to 2 different repair shops and was told it can’t be repaired it has to be replaced. I called Ford Corporation customer service and because they have no outstanding recalls on my vehicle they told me to report this to you

Type: Vehicle, Vehicle: 2018 FORD FUSION, Manufacturer: Ford Motor Company
Incident: Apr 2021
Jul 2025

Leaking coolant

Type: Vehicle, Vehicle: 2018 FORD FUSION, Manufacturer: Ford Motor Company
Incident: Jun 2023
May 2025

A frozen rear-view camera display image while in reverse

Type: Vehicle, Vehicle: 2018 FORD FUSION, Manufacturer: Ford Motor Company
Incident: Jan 2025
Mar 2025

Car will crank, but will not move into gear. Getting an service message "Shift System Fault". Some days it will move and other days (like today) it will not. I believe the 2018 fusion (my car) was missed from the list of recalls for this service message. I contacted a Ford dealer near me. Either they don't have a transmission tech or it will take days before my car can be looked at.

Type: Vehicle, Vehicle: 2018 FORD FUSION, Manufacturer: Ford Motor Company
Incident: Nov 2025
Aug 2024

Shift sys fault message appeared on screen. Car will not go out of park. Shifter bushings are no good. Was told if this had happened while driving my car could not be put in park and could result in a crash.

Type: Vehicle, Vehicle: 2018 FORD FUSION, Manufacturer: Ford Motor Company
Incident: Aug 2024
May 2024

Went to store and placed vehicle in park Whe returned vehicle would not shift into gear Shift fault warning on dash see owners manual Had to have vehicle towed to dealer for repairs Informed bushing had failed

Type: Vehicle, Vehicle: 2018 FORD FUSION, Manufacturer: Ford Motor Company
Incident: Nov 2024
Nov 2023

The rotary dial gear shifter has intermitantly malfunctioned for 6 months in two ways. 1) When the rotary dial gear shifter is put into park, very often it won't move out of park. Won't go to D, R, or N.In the beginning I was using the key to the car to stick in a slot in the center counsel and that would pop it out of park. This worked for a few months. Since then I need to hit it firmly with a fist to get it to pop out of park. Sometimes I need to turn the car off and wait 10, 20, 30 minutes before hitting it with a fist will get it out. 2) The second way it malfunctions is that when it is in park sometimes it moves to Drive all on its own. I will exit the car after putting it in park. When I come back it won't start because it is in Drive. I always make certain it is in Park when I exit. These things put me at risk because I live in Minnesota. I have been alone parking lots at negative 20 degrees in the dark and could not drive home. I would spend a long time (hour) turning it off and on, pushing on it etc. before it would move out of Park. A few times someone has had to come get me. Then the the next day take me back and it spontaneously works. This happens in moderate and hot weather too. ALSO Myself and bystanders and other cars are at risk when it keeps moving on it's own from Park to Drive -any bump or push to the car on a hill would send it rolling. I took it to Autonation in White Bear Lake where it was purchased from in 2018. The problem would not occur for them. They quoted $1500 to replace the rotary dial shifter. I have looked into this problem and discovered Ford Recalled a variety of models(vin numbers) for this same problem in 2013 -2016. They have not yet issued a recall for any 2017-2018 models. (vin numbers)I have discovered I am not alone. Other people on forums or videos on the internet with 2017 and 2018 have the same problem. I talked to Ford today and they wouldn't tell me how many complaints they have gotten.

Type: Vehicle, Vehicle: 2018 FORD FUSION, Manufacturer: Ford Motor Company
Incident: Dec 2022
Sep 2022

Dial on gear shift kept saying "shift fault, see manual " after investigating, bushing from shifter cable bushing was missing. Many other fusions have had this complaint and recall was issued for certain years. Possibilities are car going out of gear while parked and rolling away. This is a safety for the Ford fusion.

Type: Vehicle, Vehicle: 2018 FORD FUSION, Manufacturer: Ford Motor Company
Incident: Sep 2022
Aug 2022

Calling this a safety issue may be a stretch, but I can see where a potential exists. In my 2018 Ford Fusion the trunk frequently pops open of its own accord while the vehicle is parked and ignition is off. It happens often enough that I am afraid to leave anything of value in it. My wife is afraid that it could happen someday while we're driving the vehicle. A trip to my local Ford dealer yielded nothing, and they told me that they had never heard of such a thing happening. They did offer to "troubleshoot" it for me at their full labor rate! Nothing found on the Ford website. A Google search, however, revealed that this has occurred frequently in the Fusion and in other Ford vehicles, as well as in vehicles from other manufacturers. I love the car and would hate to get rid of it because of this vexing problem, but I'm afraid to leave my golf clubs in the car while I run into a store. Also, the fear that it could pop open while vehicle is in operation leaves me with fear that something could fly out of the trunk and cause an accident or injury. Same Google search has shown a number of reports of this happening.

Type: Vehicle, Vehicle: 2018 FORD FUSION, Manufacturer: Ford Motor Company
Incident: Aug 2022
Aug 2022

I have had this issue twice now. The vehicle says shift sensor fault or shift sys fault or something. The bushing on the transmission has failed for the 2nd time. Both times stopping me from being able to drive my vehicle to be able to get to my place of employment.

Type: Vehicle, Vehicle: 2018 FORD FUSION, Manufacturer: Ford Motor Company
Incident: Jun 2022
Aug 2022

I was leaving a doctors appointment and a message randomly displayed stating "Stop Safely Now" and the car quit moving. A yellow warning light came on as well. Fortunately I was in a parking lot, but I was unable to get the car to turn off or move for almost 10 minutes. Finally I was able to get to turn off and turn back on and drive home without another incident. It appears this is a common safety issue with Ford's hybrid vehicles. I am happy this didn't happen on a street road or the highway and that my daughter wasn't with me. I cannot be getting stranded places with the cold winters in Iowa or with my child.

Type: Vehicle, Vehicle: 2018 FORD FUSION, Manufacturer: Ford Motor Company
Incident: Aug 2022
Sep 2021

Blower motor keeps overheating and failing, potentially leading to engine fire

Type: Vehicle, Vehicle: 2018 FORD FUSION, Manufacturer: Ford Motor Company
Incident: Sep 2021
Feb 2021

On four separate occasions the truck will randomly open while driving. After the first couple times I was extremely careful to ensure I did not randomly hit the button or had my key fob in a way that the truck release could be activated by accident. Despite this the truck will still randomly open on its own. Could be a very dangerous situation if the trunk is full.

Type: Vehicle, Vehicle: 2018 FORD FUSION, Manufacturer: Ford Motor Company
Incident: Nov 2021
Dec 2020

METAL SCRATCHING UNDER CAR

Type: Vehicle, Vehicle: 2018 FORD FUSION, Manufacturer: Ford Motor Company
Incident: Dec 2020

Trend Over Time

Complaints by year

Quick Summary

The 2018 Ford Fusion has 15 UNKNOWN OR OTHER complaints on file. Review the timeline above for detailed owner experiences.