230 complaints reported

2014 Ford Mustang Air Bags

Owner-reported problems and safety issues filed with NHTSA. Review common failures, severity levels, and complaint trends over time.

Reports
230
Crashes
20
Fires
1
Injuries
12

Complaint Timeline

Chronological view of owner reports

Oct 2024

The contact owns a 2014 Ford Mustang. The contact received notifications of NHTSA Campaign Numbers: 15V319000 (Air Bags) and 19V001000 (Air Bags); however, the parts to do the recall repairs were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. Parts distribution disconnect.

Type: Vehicle, Vehicle: 2014 FORD MUSTANG, Manufacturer: Ford Motor Company
Incident: Oct 2024
Oct 2024 Crash Injury

The contact owned a 2014 Ford Mustang. The contact stated while driving at 45 MPH, the contact fell asleep and lost control of the vehicle, causing the vehicle to crash into the rear end of another vehicle. The air bags failed to deploy, causing the contact to hit his head against the steering wheel. The contact became dizzy and lightheaded. The contact was able to exit the vehicle; however, the front driver's side door could only slightly open due to the significant damage to the vehicle's front end. The contact received medical assistance the following day. The contact underwent a CT scan and was informed that he had sustained a concussion. The vehicle was towed and totaled. A police report was filed. The dealer was not notified of the failure. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 100,502.

Type: Vehicle, Vehicle: 2014 FORD MUSTANG, Manufacturer: Ford Motor Company
Incident: Sep 2024
Aug 2024

The contact owns a 2014 Ford Mustang. The contact received notification of NHTSA Campaign Number: 15V319000 (Air Bags) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. Parts distribution disconnect.

Type: Vehicle, Vehicle: 2014 FORD MUSTANG, Manufacturer: Ford Motor Company
Incident: Aug 2024
Aug 2022

I randomly checked to see if any recalls were out regarding this vehicle. Upon checking I entered my vin # but was advised it was not part of the airbag recall. However my airbag light constantly comes on.

Type: Vehicle, Vehicle: 2014 FORD MUSTANG, Manufacturer: Ford Motor Company
Incident: Dec 2021
Jan 2021 Crash

WAS HIT ON PASSENGER SIDE AND SLAMMED IN TO BARRIER WALL ON THE DRIVER SIDE AND ONLY THE SIDE AIRBAG ON THE PASSENGER SIDE DEPLOYED. HAD RECALL ON AIRBAG FIXED BUT DID NOT WORK

Type: Vehicle, Vehicle: 2014 FORD MUSTANG, Manufacturer: Ford Motor Company
Incident: Jan 2021
Jul 2020 Crash

TL* THE CONTACT OWNED A 2014 FORD MUSTANG. THE CONTACT STATED UPON APPROACHING A LIGHT 30 MPH, ANOTHER VEHICLE HAD PULLED OUT IN FRONT OF HER THAT SHE WAS BEHIND. THE VEHICLE IN FRONT OF HER HAD MADE AN ABRUPT STOP WHICH CAUSED HER TO HIT THE VEHICLE IN FRONT OF HER. THE AIR BAGS DID NOT DEPLOY. A POLICE WAS REPORT WAS FILED. THE CONTACT DID SUSTAIN HEAD, NECK, BACK, LEFT RIGHT SHOULDER AND BRUISES INJURIES OR SEEK MEDICAL ATTENTION. THE VEHICLE WAS NOT DRIVABLE. THE VEHICLE WAS TOWED TO THE INSURANCE COMPANY STORAGE YARD. THE VEHICLE HAD NOT BEEN DIAGNOSED AS OF YET. THE LOCAL DEALER NOR MANUFACTURER HAD BEEN INFORMED OF FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 103,000.

Type: Vehicle, Vehicle: 2014 FORD MUSTANG, Manufacturer: Ford Motor Company
Incident: Aug 2020
Dec 2019

I HAVE A CONFIRMED ISSUE WITH MY SON'S PASSENGER SIDE AIRBAG. THE LOCAL DEALER WOODY ANDERSON FORD WAS NOT ABLE TO SCHEDULE REPAIRS UNTIL MARCH 17TH AND WOULD NOT OFFER A LOANER EVEN FOR THE DAY OF THE REPAIR. AS A RESULT MY SON WILL HAVE TO DRIVE AN UNSAFE VEHICLE FOR 2 1/2 MONTHS UNTIL THE REPAIRS CAN BE MADE.

Type: Vehicle, Vehicle: 2014 FORD MUSTANG, Manufacturer: Ford Motor Company Type: Equipment, Vehicle: 9999 FORD ENGINE & ENGINE COOLING, Manufacturer: Ford Motor Company
Incident: Dec 2019
Oct 2019

FORD HAS FAILED TO CONTACT ME REGARDING FAULTY AIRBAGS.I DISCOVERED THIS ISSUE FROM THE STATE FARM INS WEBSITE

Type: Vehicle, Vehicle: 2014 FORD MUSTANG, Manufacturer: Ford Motor Company
Incident: Oct 2019
Oct 2019

TL* THE CONTACT OWNS A 2014 FORD MUSTANG. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V001000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. LONDONBERRY FORD (33 NASHUA RD, LONDONDERRY, NH 03053, (603) 434-4141) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

Type: Vehicle, Vehicle: 2014 FORD MUSTANG, Manufacturer: Ford Motor Company
Incident: Nov 2018
Sep 2019

TL* TAKATA RECALL. THE CONTACT OWNS A 2014 FORD MUSTANG THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V001000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. AN UNKNOWN FORD DEALER WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

Type: Vehicle, Vehicle: 2014 FORD MUSTANG, Manufacturer: Ford Motor Company
Incident: Sep 2019
Jul 2019

I HAVE BEEN TRYING FOR THREE MONTHS TO GET MY LOCAL FORD DEALERSHIP (FREEDOM FORD OF MORGANTOWN) TO COOPERATE WITH ME TO GET THIS SAFETY RECALL DONE. IT'S APPARENT THEY WOULD RATHER MAKE MONEY INSTEAD OF FIXING RECALLS. MY VEHICLE DOES NOT SEE RAIN OR SNOW.

Type: Vehicle, Vehicle: 2014 FORD MUSTANG, Manufacturer: Ford Motor Company
Incident: Jan 2019
Jul 2019 Crash

TL* THE CONTACT OWNED A 2014 FORD MUSTANG. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 40 MPH, THE DRIVER LOST CONTROL OF THE VEHICLE AND CRASHED INTO A TRAFFIC SIGN. DURING THE CRASH, THE FRONT DRIVER SEAT AIRBAG DEPLOYED BUT DID NOT INFLATE. NO INJURIES WERE REPORTED. A POLICE REPORT WAS TAKEN AT THE SCENE. THE VEHICLE WAS DESTROYED AND TOWED AWAY. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE FAILURE MILEAGE WAS 80,000.

Type: Vehicle, Vehicle: 2014 FORD MUSTANG, Manufacturer: Ford Motor Company
Incident: Jan 2019
Jul 2019

TL* THE CONTACT OWNS A 2014 FORD MUSTANG. WHEN THE VEHICLE WAS STARTED, THE AIR BAG WARNING INDICATOR ILLUMINATED. IN MARCH OF 2019, THE VEHICLE WAS INCLUDED IN AN UNKNOWN RECALL REGARDING THE PASSENGER AIR BAG. HUTCH FORD (213 S MAYO TRAIL, PAINTSVILLE, KY 41240, (606) 789-5303) STATED THAT THE CONTACT WOULD HAVE TO PAY FOR DIAGNOSTIC TESTING. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 115,000.

Type: Vehicle, Vehicle: 2014 FORD MUSTANG, Manufacturer: Ford Motor Company
Incident: Jul 2019
Jul 2019

RECALL ON DRIVERS SIDE AIR BAG. IS MY CAR AFFECTED? [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

Type: Vehicle, Vehicle: 2014 FORD MUSTANG, Manufacturer: Ford Motor Company
Incident: Jul 2019
Apr 2019

TL* TAKATA RECALL. THE CONTACT OWNS A 2014 FORD MUSTANG. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V001000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER (SERRAMONTE FORD, 999 SERRAMONTE BLVD, COLMA, CA 94014, (650)-288-1477) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

Type: Vehicle, Vehicle: 2014 FORD MUSTANG, Manufacturer: Ford Motor Company
Incident: Jan 2019
Mar 2019

TAKATA RECALL I HAVE RECEIVED NUMEROUS RECALL NOTICES FOR THIS VEHICLE, BUT I HAVEN'T OWNED OR LEASED THIS VEHICLE FOR 5 YEARS. I CALLED FORD MOTOR COMPANY TO REQUEST THAT THEY REDIRECT THE RECALL NOTICE TO THE CURRENT OWNER BUT THEY SAID THEY WERE UNABLE TO DO SO. PART OF THE EXCUSE I WAS GIVEN WAS THAT FORD DOESN'T SEND OUT THE NOTICES, THEY SUBCONTRACT THIS TO ANOTHER ENTITY. I DON'T KNOW WHO THE CURRENT OWNER IS. I WAS THE ORIGINAL LESSEE OF THE VEHICLE WHEN I WAS AN EMPLOYEE OF FORD MOTOR COMPANY AND THIS WAS PART OF THE MANAGEMENT LEASE VEHICLE PROGRAM. ALL REGISTRATION OF THE VEHICLE WAS HANDLED BY THEM, FOR THIS AND ALL THE OTHER VEHICLES THAT I LEASED FROM THEM AS PART OF THIS PROGRAM. THIS VEHICLE WAS RETURNED TO FORD AT THE END OF THE LEASE AND THEY THEN DISPOSITIONED IT, EITHER THROUGH RESALE OR OTHER RESULT. MY COMPLAINT IS THAT FORD KNOWINGLY IS NOT INFORMING THE CORRECT OWNER/LESSEE OF THIS VEHICLE OF THE CURRENT TAKATA RECALLS. I REGRET THAT I HAVE TO FILE A COMPLAINT AGAINST FORD MOTOR COMPANY, AS A FORMER EMPLOYEE WHO RESPECTS THE COMPANY AND ITS PRODUCTS, BUT MY INTENT IS TO ENSURE THAT THE CURRENT OWNER OF THE VEHICLE IS NOTIFIED AS SOON AS POSSIBLE GIVEN THE SEVERITY OF THE ISSUE. NOTE: THE CARD THAT I RECEIVED WITH NOTICE OF THIS RECALL SAYS "DON'T PRESS YOUR LUCK!"

Type: Vehicle, Vehicle: 2014 FORD MUSTANG, Manufacturer: Ford Motor Company
Incident: Mar 2019
Mar 2019

TAKATA RECALL. WAITING SEVERAL MONTHS FOR REPLACEMENT PARTS

Type: Vehicle, Vehicle: 2014 FORD MUSTANG, Manufacturer: Ford Motor Company
Incident: Jan 2018
Mar 2019

19S01 RECALL. I CAN NOT GET MY CAR REPAIRED IN A REASONABLE TIME.

Type: Vehicle, Vehicle: 2014 FORD MUSTANG, Manufacturer: Ford Motor Company
Incident: Jan 2019
Feb 2019

TL* THE CONTACT OWNS A 2014 FORD MUSTANG. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V001000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. GARY YEOMANS FORD LINCOLN (1420 N TOMOKA FARMS RD, DAYTONA BEACH, FL 32124, (386) 310-2342) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

Type: Vehicle, Vehicle: 2014 FORD MUSTANG, Manufacturer: Ford Motor Company
Incident: Jan 2019
Feb 2019 Crash Injury

TL* THE CONTACT OWNED A 2014 FORD MUSTANG. THE CONTACT STATED HIS DAUGHTER WAS DRIVING AT 45 MPH, WHEN ANOTHER VEHICLE CRASHED INTO THE ENTIRE DRIVER SIDE OF THE VEHICLE. AS A RESULT, THE VEHICLE MOVED FORWARD, CAUSING A SECOND VEHICLE TO CRASH THE FRONT OF THE VEHICLE. THE DRIVERS SIDE AIR BAG DELAYED IN DEPLOYING. THE DRIVER HAD ALREADY EXITED THE VEHICLE WHEN THE AIR BAG DEPLOYED. THE DRIVERS HEAD HIT THE STEERING WHEEL AND NEEDED MEDICAL ATTENTION. IN ADDITION, THE DRIVER OF THE SECOND VEHICLE REQUESTED MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE VEHICLE WAS NOT DRIVABLE AND WAS TOWED TO AN IMPOUND LOT. THE CONTACT CALLED A LOCAL DEALER (FAIRWAY FORD LOCATED AT 2323 LAURENS RD, GREENVILLE, SC 29607, (864) 242-5060) AND WAS MADE AWARE OF FAILURE. THE CONTACT MENTIONED THAT NHTSA CAMPAIGN NUMBER: 15V319000 (AIR BAGS) WAS COMPLETED 2 YEARS AGO AT THE SAME LOCAL DEALER. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED AS OF YET. THE VEHICLE WAS DESTROYED. THE MANUFACTURER HAD NOT BEEN INFORMED OF FAILURE. THE FAILURE MILEAGE WAS 26,000. *BF*JB

Type: Vehicle, Vehicle: 2014 FORD MUSTANG, Manufacturer: Ford Motor Company
Incident: Jan 2019
Dec 2018

I PURCHASED A CAR A MONTH AGO, RIGHT AFTER I FILLED ALL PAPERWORK OUT AND WAS TO TAKE DELIVERY THE AIRBAG LIGHT WENT OFF. THEY SENT CAR TO A FORD DEALER 2 WEEKS LATER AND SAID THE PART NEEDED IS ON BACKORDER UNTIL 12/14. (I AM MAKING PAYMENTS AND INSURANCE ON CAR) THEY GAVE ME A PART NUMBER OF DR3Z1HA005HC AND CARMAX IS TELLING ME NOW THE FORD DEALER IS GIVING THEM A HARD TIME. I HAVE SEARCHED THIS PART THRU FORD AND THERE ISN'T ONE. IT'S SUPPOSED TO BE A DRIVERS SEAT AIRBAG HARNESS THAT HAS SENSORS ON IT. WHAT AM I SUPPOSED TO DO AS A CONSUMER? I WANT THIS CAR! I NEED THIS CAR! I'M PAYING FOR THIS CAR! EVERYONE IS BEING UNHELPFUL!

Type: Vehicle, Vehicle: 2014 FORD MUSTANG, Manufacturer: Ford Motor Company
Incident: Nov 2018
Oct 2018

"TAKATA RECALL" I RECEIVED NOTICE OF A RECALL REGARDING DANGEROUS TAKATA AIRBAGS JULY 2015. I CALLED FORD DEALERSHIPS AT LEAST THREE TIMES FROM JULY 2015 TO 2016 ASKING IF THE AIRBAGS COULD BE REPAIRED OR REPLACED AT THEIR DEALERSHIP. EACH TIME I CALLED I WAS TOLD PARTS WERE NOT AVAILABLE TO DO FIX THE PROBLEM. I RECEIVED A LETTER IN APRIL 2017 (YET DATED MAY 2016) REGARDING SAFETY RECALL 15S21 STATING THE NEWLY DESIGNED AIRBAG MODULE WOULD BE AVAILABLE IN THE FOURTH QUARTER OF THAT YEAR (2016) AND THAT FORD MOTOR COMPANY WOULD NOTIFY ME WHEN THE AIRBAG PARTS WOULD BE AVAILABLE.. I HAVE NOT HEARD FROM FORD MOTOR COMPANY SINCE THAT TIME,, I AM VERY CONCERNED ABOUT THE DANGEROUS AIRBAGS ON MY FORD MUSTANG. WHAT RECOURSE DO I HAVE REGARDING HAVING THE AIRBAG PROBLEM RESOLVED SO I CAN DRIVE MY CAR WITH SOME ASSURANCE I( OR MY PASSENGERS) WOULD NOT BE KILLED OR INJURED IN THE EVENT AIRBAGS ARE DEPLOYED. DRIVING THIS VEHICLE KNOWING THE DANGER IS LIKE DRIVING WITH A BOMB NOT KNOWING IF OR WHEN I OR MY PASSENGERS MIGHT BE KILLED.

Type: Vehicle, Vehicle: 2014 FORD MUSTANG, Manufacturer: Ford Motor Company
Incident: Jan 2016
Oct 2018

TAKATA RECALL

Type: Vehicle, Vehicle: 2014 FORD MUSTANG, Manufacturer: Ford Motor Company
Incident: Sep 2018
Oct 2018

RECALL TOOK OVER 4 MONTHS FOR PART AND HAD TO DRIVE 2HR EACH DIRECTION AND 2 HR WAIT

Type: Vehicle, Vehicle: 2014 FORD MUSTANG, Manufacturer: Ford Motor Company
Incident: Feb 2017
Jul 2018

LACK OF RESPONSE FROM THE KISTLER FORD DEALERSHIP (5555 W. CENTRAL AVE. TOLEDO, OH 43615) TO REMEDY THE TAKATA AIR BAG RECALL. FOR OVER A YEAR I HAVE BEEN ON A WAITING LIST FOR PARTS AVAILABILITY TO CONDUCT THE REPAIR... IN FACT, MY NAME WAS TAKEN OFF THE ORIGINAL WAITING LIST FOR SOME REASON; IT WAS PUT BACK ON THE LIST A FEW MONTHS AGO WHEN I VISITED THE DEALERSHIP AND INQUIRED ABOUT THE STATUS OF THE PARTS/REPAIR. IT WAS ONLY AFTER I AGAIN VISITED THE DEALERSHIP EARLIER TODAY THAT SOMEONE IN THEIR PARTS DEPARTMENT ACKNOWLEDGED THAT PARTS WERE, IN FACT, AVAILABLE AND THAT THEY WOULD CONDUCT MY REPAIR TOMORROW, 7/17/2018. I ALSO FOUND IT DISTURBING THAT WITH PARTS IN INVENTORY, I WAS TOLD THAT MY NAME WAS NUMBER SEVEN ON THEIR WAITING LIST... APPARENTLY THERE ARE SIX PEOPLE IN FRONT OF ME WAITING FOR THE SAME REPAIR. I GUESS I SHOULD BE GRATEFUL THAT I AM BEING GIVEN PREFERENTIAL TREATMENT AND JUMPING AHEAD OF THE OTHERS WHO ARE ALSO "WAITING FOR PARTS" TO CONDUCT THIS REPAIR. I ALSO FIND IT IRONIC THAT I HAVE BEEN RECEIVING REPEATED FACE BOOK NOTICES FROM FORD IMPLYING THAT I AM BEING NEGLIGENT IN NOT GETTING THIS AIRBAG REPAIR DONE... I HAVE REPLIED TO THEIR E-MAILS EXPLAINING THAT THE "BALL IS IN THEIR COURT" WAITING FOR PARTS... THOUGHT YOU MIGHT WANT TO KNOW ABOUT THE APPARENT COMMUNICATION BREAKDOWN IN THE RECALL PROCESS BETWEEN FORD CORPORATE AND THEIR DEALERS WHO APPEAR NOT TO BE TAKING THIS ISSUE VERY SERIOUSLY.

Type: Vehicle, Vehicle: 2014 FORD MUSTANG, Manufacturer: Ford Motor Company
Incident: Jul 2018

Trend Over Time

Complaints by year

Quick Summary

The 2014 Ford Mustang has 230 Air Bags complaints on file. 20 crashes have been reported. Review the timeline above for detailed owner experiences.