2020 Honda Odyssey UNKNOWN OR OTHER

THE INFOTAINMENT SCREEN REPEATEDLY FREEZES UP. IT CAN HAPPEN WHILE PARKED AS WELL AS WHEN DRIVING OR USING THE REAR VIEW CAMERA TO BACK UP - WHICH IS THE BIGGEST SAFETY HAZARD. THIS IS VERY MUCH A DISTRACTION FOR THE DRIVER. THE ONLY REMEDY IS TO TURN THE VEHICLE COMPLETELY OFF, OPEN THE DRIVER'S DOOR TO SHUT THE SYSTEM OFF, AND THEN RESTART THE VEHICLE.

THE INFOTAINMENT SYSTEM (IS) STARTED MALFUNCTIONING AROUND 2000 MILES. THE SCREEN WENT BLACK AND THEN CAME BACK ON. IT PROGRESSIVELY GOT WORSE. THERE WAS CRACKLING AND STATIC AROUND AND ABOVE THE STEERING WHEEL. IF SYSTEM WAS ON IT WENT OFF WITH THE CRACKLING AND IF OFF IT CAME ON. THE MESSAGE ON THE SCREEN SAYS NETWORK COMMUNICATION LOST. WHEN OFF THERE IS NO GPS, NO BACKUP CAMERA, NO SPEED LIMIT NOTICE, NO CLIMATE CONTROL ADJUSTMENT, NO RADIO, NO CLOCK, NO ANYTHING THAT IS PART OF THE IS. AND PHONES DO NOT CHARGE WHEN SYSTEM IS OFF. THIS HAPPENS FREQUENTLY WITH CITY DRIVING AND HIGHWAY DRIVING. IF I HIT A BUMP IN THE ROAD THE SYSTEM WILL COME ON IF OFF AND OFF IF ON. I CALLED HONDA IN TORRENCE, CA AND WAS GIVEN A CASE NUMBER: 10288286 ON MARCH 6. THE CAR WAS PURCHASED ON JANUARY 6, 2020. WE LEFT NJ TO DRIVE TO FL ON JANUARY 24. THE SYSTEM HAD BRIEF MOMENTS OF BLACK OUT BETWEEN JANUARY 6 AND 24. WE WERE MOSTLY WITHOUT THE SYSTEM FOR THE ENTIRE DRIVE. I TOOK IT TO ED MORSE HONDA IN RIVIERA BEACH, FL IN THE BEGINNING OF FEBRUARY AND WAS TOLD THIS WAS A PROBLEM WITH PILOTS AND ODYSSEYS. I WAS TOLD THEY WOULD NEED THE CAR FOR SEVERAL DAYS AND COULD NOT PROMISE THEY WOULD BE ABLE TO FIX IT. HONDA DID NOT HAVE A FIX. THEY HAD NO LOANERS SO I DECIDED TO WAIT UNTIL WE RELOCATED TO ANOTHER AREA OF FL. AT THIS TIME I RECEIVED AN EMAIL FROM WAYNE GROSS, SERVICE MANAGER HONDA UNIVERSE, WELCOMING ME TO THE HONDA FAMILY. I EMAILED HIM ABOUT MY PROBLEM WITH NO RESPONSE. I LATER FOUND OUT HE NO LONGER WORKED THERE. I TOOK IT TO REGAL HONDA IN LAKELAND, FL AND WAS TOLD THE SAME THING. THEY WOULD STRAIGHTEN OUT THE WIRES BUT WOULD NOT KNOW IF IT WAS FIXED. HONDA HAD NO FIX. I DECIDED TO WAIT UNTIL I RETURNED TO NJ. I HAVE CONTACTED HONDA UNIVERSE AND WAS TOLD HONDA HAD A FIX ON MAY 1. I CAN'T CONFIRM THAT WITH HQ OR SERVICE MANAGERS. I DON'T FEEL SAFE. *TR