2019 Honda Passport Electrical System

NOTE. ALL HAS TAKEN PLACE WHILE IN MOTION EXCEPT FOR THE RESTART. STARTED WITH INTERMITTENT SPEAKER CRACKLES. YESTERDAY CRACKLES WITH RADIO ON REOCCURRING CRACKLES FOLLED BY INFOTAINMENT SCREAN NOTING RADIO SIGNAL LOSS FOLLED BY DATA COMMUNICATIONS LOSS. (PARAPHRASING) FOLLWED BY BLANK SCREEN. FOLLOWED BY BLANK INSTRUMENT SCREEN. FOR SOME SECONDS. THEN ALL SCREANS BECAME FUNCTIONAL. TODAY AS RADIO PLAYED THERE WAS A LOSS OF SOUND WITH VISUAL INDICATION RADIO OPERATION WAS CONTINUING AS A BUMP IN THE ROAD WAS NOTED. RADIO REMAINED SILENT TILL LATER AS ENGINE WAS RESTARTED. RADIO THEN SOUNDED THROUGH SPEAKERS.

WHILE DRIVING IN MOTION AND RUNNING OVER SLIGHTLY BUMPY SURFACE I WILL HEAR STATIC IN THE SPEAKERS AFTER HITTING A FEW MORE BUMPS THE AUDIO WILL SHUT OFF. THEN THE INFOTAINMENT SCREEN WITH EITHER SAY 'FM RADIO UNAVAILABLE' OR 'NETWORK COMMUNICATIONS LOST' FOLLOWING THIS THE INFOTAINMENT SCREEN WILL EITHER REBOOT OR STAY OFF UNTIL THE CAR IS RESTARTED. IN SOME CASES WHEN THE INFOTAINMENT SCREEN WENT OFF THE DRIVER SCREEN THAT DISPLAYS SPEED, RPM AND OTHER SAFETY WARNING MESSAGE SHUTS OFF AND REBOOTS WHILE DRIVING IN MOTION WHICH IS VERY DISTRACTING AND UNSAFE. I HAVE HAD MY 2019 PASSPORT AT THE DEALER FOUR TIMES WHERE THEY HAVE CHECKED CONNECTIONS, REPLACED WIRING HARNESS AND EVEN REPLACED THE DRIVER SCREEN MODULE. WEEKS AFTER THIS LAST FIX THE SAME ISSUES HAPPENED AGAIN AND NOW BOTH SCREENS ARE BLANK AND WILL NOT COME BACK ON AFTER RESTARTING THE CAR. IT IS HEADING TO THE DEALER FOR YET ANOTHER DIAGNOSTIC. NOTE DURING MOST OF THESE ISSUES I WAS USING CAR PLAY BUT HAVE ALSO EXPERIENCED IT JUST USING FM RADIO. THE PROBLEMS USUALLY DON'T SURFACE TILL AFTER DRIVING ON A BUMPY ROAD.

MULTIPLE ISSUES WITH THE INFOTAINMENT SYSTEM. THE FIRST ISSUE HAPPENED AROUND 300 MILES, THE APPLE CARPLAY WOULD NOT CONNECT. HAD TO REPEATEDLY DISCONNECT AND RECONNECT APPLE XS MAX. AT TIMES THE SOUND WOULD JUST STOP WORKING. SWITCHING FROM CARPLAY, XM RADIO, AND FM WOULD FIX THE ISSUE. THE INFOTAINMENT COMPLETELY SHUT DOWN ON JULY 13TH. I TRIED TO "FIX" BY TURNING THE PASSPORT OFF AND ON, GETTING OUT OF THE PASSPORT AND LOCKING THE DOORS, GETTING BACK IN AND STARTING IT. I TRIED THIS ABOUT 10 TIMES AND NOTHING WORKED. I DROVEE STRAIGHT TO THE DEALERSHIP. THEY QUICKLY DISCONNECTED THE BATTER FROM THE PASSPORT AND THIS RESOLVED THE ISSUE. THE ISSUES HAPPENED BOTH WHILE THE PASSPORT WAS IN DRIVE AND WHILE IN MOTION. I HAVE ALSO HAD ISSUES WITH THE DRIVER SIDE MIRROR NOT HOLDING MEMORY. THE MIRROR SOMETIMES DOES A FACTORY RESET, SO I AM FINDING MYSELF HAVING TO RESET THE MIRROR EVERY TIME I GO TO DRIVE.

TL* THE CONTACT OWNS A 2019 HONDA PASSPORT. WHILE DRIVING AT ANY SPEED, THE BLUETOOTH SEIZED AFTER A FEW MINUTES OF DRIVING. ALSO, THE CLOCK AND RADIO DID NOT AUTOMATICALLY SET TO THE CONTACT'S CURRENT LOCATION. THERE WAS NO WARNING INDICATOR ILLUMINATED. THE SYSTEM RESTARTED AFTER THE VEHICLE WAS TURNED OFF AND RESTARTED. THE VEHICLE WAS TAKEN TO DCH KAY HONDA (732-982-2732, LOCATED AT 200 NJ-36, EATONTOWN, NJ 07724), BUT THE FAILURE COULD NOT BE DUPLICATED. THE FAILURES RECURRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURES AND STATED THAT THERE WAS A COMPUTER UPDATE THAT SHOULD HAVE BEEN PERFORMED. THE CONTACT WAS PROVIDED CASE NUMBER: 09932490 AND WAS REFERRED BACK TO THE SAME DEALER; HOWEVER, THE DEALER STATED THAT THERE WAS NO UPDATE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 2,000.