2023 Hyundai Kona ELECTRICAL SYSTEM,UNKNOWN OR OTHER

Dear Hyundai Motor America Consumer Affairs, I am formally escalating a safety defect involving my 2023 Hyundai Kona, VIN [XXX] , purchased [XXX]. Since the purchase, the vehicle’s horn has repeatedly failed. I have brought the car in for service multiple times, and the issue is thoroughly documented in service records and email correspondence. Despite these efforts, the defect has not been permanently resolved. A non-functioning horn is a serious safety issue. This defect is not isolated; identical horn failures in Hyundai Kona vehicles are widely documented across public Internet forums, consumer complaint sites, and owner reports, further underscoring the seriousness of this issue. Given the repeated repair attempts and ongoing safety risk, I am requesting immediate corporate-level review and a clear, permanent resolution. This matter requires prompt attention. [XXX] , service manager, informed me today that my horn was changed/serviced 4 times already. As of today, 2-10-2-26 he is ordering me another horn. Please respond in writing with next steps. Sincerely, [XXX] [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Horn does not work.

Horn stopped Working out of nowhere.

Horn no longer works when pressed at 11,396 miles. Manufacturer will not offer loaner vehicle. Vehicle is not safe to drive without horn. Manufacturer does not seem to care that it's broken and will not expedite the repair process. I will have to drive this vehicle for approximately a month with no horn. My safety is put at risk as I cannot warn other drivers of impending danger and cannot warn other drivers they are about to hit me. The manufacturer has not yet inspected the vehicle. The inspection will take place on August 21st. There were no warning indications before I attempted to use the horn and it didn't work. It's possible that the horn has been broken for a while.