2020 Hyundai Palisade VISIBILITY/WIPER
Owner-reported problems and safety issues filed with NHTSA. Review common failures, severity levels, and complaint trends over time.
Complaint Timeline
Chronological view of owner reports
ABOUT A MONTH AFTER BUYING THE VEHICLE, WITH LESS THAN 900 MILES, A LARGE CRACK DEVELOPED BEHIND THE MIRROR OF THE WINDSHIELD THAT WAS NOTICED WHILE THE VEHICLE WAS PARKED. WE HAD NOT BEEN HIT BY ANYTHING NOTICEABLE OR AUDIBLE, AND BY THE TIME WE WERE ABLE TO SEE THE CRACK THE WINDSHIELD WAS RUINED. WE NOTICED A VERY SMALL BLEMISH IN THE DARK AREA NEAR THE MIRROR THAT MAY HAVE CAUSED THE CRACK. OUR LOCAL DEALER WAS NOT WILLING TO ADDRESS THE WINDSHIELD ISSUE SO WE TOOK IT TO ANOTHER DEALERSHIP, WHILE ON VACATION, BY REQUEST OF HYUNDAI OF NORTH AMERICA. THE SECOND DEALERSHIP SAW THE BLEMISH AND SAID IT COULD NOT BE REPLACED BY WARRANTY. I ESCALATED THE CASE THROUGH HYUNDAI OF NORTH AMERICA AND THEY COULD DO NOTHING ELSE SINCE THE DEALER SAID IT CANNOT BE COVERED UNDER WARRANTY. SO, IF THIS WINDSHIELD CAN BE RUINED FROM AN INSIGNIFICANT BLEMISH, THERE IS SOMETHING WRONG WITH THE WINDSHIELD.
I HAVE A SAFETY CONCERN WITH THE FRAGILE WINDSHIELD. THE GLASS IS VERY EASILY CRACKED WHICH CREATES A SAFETY CONCERN IF THE CAR IS EVER IN AN ACCIDENT. MY WINDOW BEGAN CRACKING WITHOUT WITH IMPACT WHILE DRIVING. THE CRACK WENT ALL THE WAY DOWN TO THE DASH AND ACROSS THE MIDDLE.
PALISADE WINDSHIELD CRACKED WHILE DRIVING, DIDN'T HEAR/SEE ANYTHING EVEN HIT WINDOW. UNDER 3500 MILES AND HAVE TO COMPLETELY REPLACE WINDSHIELD AND RE-CALIBRATE SENSORS NOW.
DRIVING HYUNDAI PALISADE ON A FEEDER ROAD OF THE HIGHWAY, AROUND 20 MPH, A SMALL PEBBLE HIT THE WINDSHIELD. INSTEAD OF HAVING A SMALL KNICK, A CRACK FORMED AND IT IMMEDIATELY RAN 1/2 THE WINDSHIELD. THE VERY NEXT DAY, ANOTHER PEBBLE HIT WHILE DRIVING ON THE FEEDER ROAD AND A SECOND CRACK FORMED AND DID THE EXACT SAME THING. THE TINY PING OF A PEBBLE CAUSED 2 LARGE CRACKS THAT ARE NOW AFFECTING VISIBILITY WHILE DRIVING. AFTER RESEARCHING, WE SEE THERE IS A CLASS ACTION LAWSUIT AGAINST HYUNDAI FOR THEIR FAULTY AND WEAK WINDSHIELDS AND HUNDREDS OF COMPLAINTS ONLINE ABOUT THE INABILITY FOR THE WINDSHIELD TO TAKE ANY TINY IMPACT. WE ALSO KNOW KIA, THEIR SISTER COMPANY IS REPLACING WINDSHIELDS ON THE TELLURIDE FOR THE BAD WINDSHIELDS. HYUNDAI HAS YET TO ACKNOWLEDGE THE WINDSHIELD IS NOT REACTING APPROPRIATELY TO SMALL PEBBLES. WE ARE EXTREMLEY CONCERNED HOW THE WINDSHIELD WILL HOLD UP TO NORMAL DRIVING CONDITIONS.
HAD A SMALL ROCK HIT THE WINDSHIELD WHILE DRIVING ON THE INTERSTATE IN TRAFFIC. MY SPEED WAS MAYBE 50 MPH. THE IMPACT CREATED A VERY SMALL MARK ON THE WINDSHIELD. WITHIN 5 MINUTES, A CRACK FORMED THAT WAS ABOUT 3 INCHES LONG. BY THE END OF THE DAY, THE CRACK WAS OVER A FOOT LONG. I NEVER EVEN HAD A CHANCE TO GET THE WINDSHIELD FIXED.
MY WINDSHIELD LITERALLY JUST CRACKED. NO VISIBLE SIGN OF DAMAGE OR A ROCK HITTING IT. IT HAPPENED WHILE I WAS SITTING AT A STOP LIGHT. *TR
I PURCHASED MY CAR FEBRUARY 2020. IN MAY 2020, WITH APPROX 3,000 MILES ON IT, WHILE DRIVING MY VEHICLE, A SMALL ROCK HIT MY WINDSHIELD. UPON IMPACT, THE CRACK SPREAD ACROSS THE WINDSHIELD. THERE WAS NO OPPORTUNITY TO GET THE "ROCK POP" FIXED. THE WINDSHIELD WAS REPLACED, OEM, BY THE DEALER. IN JUNE 2020, WITH APPROX. 5,000 MILES ON THE VEHICLE, THE SAME THING HAPPENED. NO OPPORTUNITY TO GET THE "ROCK POP" FIXED AND WILL REQUIRE A SECOND OEM WINDSHIELD. ROCKS ARE GOING TO HIT WINDSHIELDS, BUT TO HAVE A CRACK IMMEDIATELY SPREAD IS NOT THE NORM. THE INTEGRITY OF THE GLASS SHOULD BE IN QUESTION. *TR
WITHIN 45 DAYS OF PURCHASING THE VEHICLE, I WAS DRIVING ON I-69 IN HOUSTON AND HEARD A LIGHT GRAVEL ROCK SOUND HITTING THE WINDSHIELD. WITHIN MINUTES THE SMALL STAR SPREAD OVER A FOOT IN EACH DIRECTION. LIVING IN HOUSTON WE ARE ACCUSTOMED TO ROCK CHIPS AND HOW TO HANDLE THEM. I HAVE NEVER SEEN A SMALL ROCK CHIP CRACK THE GLASS SO QUICKLY. FURTHERMORE, THE LIGHT SOUND THAT THE ROCK MADE AGAINST THE GLASS IS NOT ONE THAT SHOULD HAVE CAUSED THE GLASS TO BREAK.
DRIVING ON THE HIGHWAY AND A SMALL PEBBLE HIT THE WINDSHIELD. WENT HOME CALLED HYUNDAI DEALERSHIP INQUIRED ABOUT MY BUMPER TO BUMPER WARRANTY AND WAS TOLD THAT WINDSHIELDS WERE NOT COVERED. THE NEXT DAY THAT SMALL CRACK DOT GREW TO LINE CRACKS ABOUT 12-14' LONG. I CALLED HYUNDAI AND TOLD THEM THAT THEIR WINDSHIELDS WE'RE FAULTY AND NOT DURABLE BECAUSE THEY GREW INTO LONG CRACKS!!! I TOLD THEM THAT I DIDN'T KNOW HOW THAT COULD OF HAPPENED SINCE WE HAVEN'T DRIVEN BECAUSE OF THIS QUARANTINE ISSUE, THE ONLY LOGICAL EXPLANATION WAS THE PRESSURE INSIDE THE CAR MIGHT OF CAUSED IT??? THEY SUGGESTED I FLIP THE BILL OR FILE A CLAIM WITH MY INSURANCE AND PAY THE DEDUCTIBLE.
I HAVEN'T BEEN DRIVING MY VEHICLE VERY MUCH AT ALL AND PUSHED UP TO ADJUST MY REARVIEW MIRROR AND IT CRACKED MY WINDSHEILD.
SCRATCHES AND HAIRLINE CRACKS IN THE WINDSHIELD.
EITHER A SMALL STONE OR BUG HIT MY WINDSHIELD ON THE HIGHWAY IN THE LOWER CENTER AREA AND WINDSHIELD NOW HAS A SMALL SEMI CIRCLE CRACK. WHAT EVER HIT THE WINDSHIELD WAS SO SMALL I COULD BARELY HEAR IT WHEN IT HAPPENED. I'VE READ OTHER COMPLAINTS ABOUT THIS SAME ISSUE. *TR
MY WINDSHIELD CRACKED WHILE DRIVING IN THE EXPRESSWAY.
A SMALL ROCK IMPACT AT THE BASE OF THE WINDSHIELD IMMEDIATELY SPREAD AND BECAME A LARGE SEMI-CIRCLE SHAPED CRACK. THERE WAS NO OPPORTUNITY TO REPAIR BEFORE SPREAD. ATTEMPTS BY MY DEALER AND ME TO APPEAL TO HYUNDAI TO COVER THE REPAIR FOR THIS BASED ON NUMEROUS COMPLAINTS OF RAPID CRACKS FOR THIS VEHICLE AND THE KIA TELLURIDE WERE DENIED. KIA HAS PROACTIVELY CONTACTED THEIR CUSTOMERS TO INFORM THEM THAT THEY ARE LOOKING INTO THE ISSUE AND KIA IS COVERING THE COSTS FOR REPAIR/REPLACEMENT. SOMETHING IS DEFINITELY WRONG WITH THE WINDSHIELD GLASS BEING USED FOR THESE COUSIN VEHICLES.
GOT A STONE CHIP ON WINDSHIELD AND WITH IN AN HOUR IT HAS TURNED INTO A TEN INCH CRACK
WINDSHIELD DEVELOPED A HAIRLINE CRACK RUNNING HORIZONTALLY OVER MOST OF THE WIDTH, THEN TURNING UPWARD FOR ABOUT A FOOT ON PASSENGER SIDE. NO STONE CHIPS OR IMPACT MARKS, JUST A SPONTANEOUS CRACK THAT I NOTICED IN BRIGHT SUN. IT IS SPREADING.
APPROXIMATELY 6,000 MILES IN, MY WINDSHIELD DEVELOPED A CRACK APPROXIMATELY 5" LONG FROM THE CAMERA HOUSING DOWN. I DO NOT RECALL A ROCK STRIKE EVENT HAPPENING, AND I AM THE SOLE DRIVER OF THE CAR. I JUST HAD THE WINDSHIELD REPLACED TODAY, AND BEFORE THE GLUE WAS DRY TWO CRACKS APPEARED SPONTANEOUSLY WITHOUT HAVING THE CAR IN MOTION, ON MIRRORED SIDES OF THE WINDSHIELD. OVER THE PAST SIX HOURS THAT MY CAR HAS BEEN IN THE GARAGE, ONE CRACK HAS GROWN BY AT LEAST 2". IT SEEMS THERE IS SOMETHING STRUCTURALLY UNSOUND ABOUT THE SHAPE OF THE WINDSHIELD WITH PRESSURE CRACKS SEEMING TO OCCUR SPONTANEOUSLY.
THE WINDSHIELD ON THIS VEHICLE IS DEFECTIVE IN THAT ANY MINUSCULE IMPACT HAS THE POTENTIAL TO COMPLETELY CRACK IT. I HAVE NOW HAD TWO WINDSHIELDS REPLACED WITHIN THE LAST 5 MONTHS FOR PRESUMED IMPACTS THAT WERE NOT EVEN PERCEPTIBLE FROM WITHIN THE VEHICLE. I'M NOT EVEN CERTAIN IF THE CRACKS WERE IMPACT RELATED AT ALL. I PURCHASED THE VEHICLE NEW AND HAVE YET TO OWN IT FOR A YEAR. THE WINDSHIELD ON THESE VEHICLES SEEMS TO LITERALLY BE SUSCEPTIBLE TO HIGH SPEED GRAINS OF SAND. MY FIRST CRACK COMPLETELY BLOCKED MY FIELD OF VISION AND MADE THE VEHICLE UNSAFE TO DRIVE. I HAVE OTHER VEHICLES THAT ARE OVER 10 YEARS OLD FOR WHICH I HAVE HAD NO ISSUES WITH THE WINDSHIELD, AND ARE STILL DRIVEN ON THE SAME ROADS AS THIS 2020 PALISADE NAVIGATES. THIS IS NO COINCIDENCE, SOMETHING IS WRONG WITH THESE WINDSHIELDS AND SOMEONE IS GOING TO GET HURT UNLESS THIS IS THOROUGHLY REVIEWED AND INVESTIGATED. *TR
WINDSHIELD CRACKS EASILY. KIA HAS THE SAME ISSUE WITH TELURIDE AND KIA IS REPLACING FOR FREE IF THERE ARE CRACKING ISSUES.
2020 PALISADE WITH 15,000 MILES HIT BY A ROCK, LEAVING 2 DECENT SIZED CRACKS ABOUT AN INCH AND A HALF IN DIAMETER ON THE PASSENGER SIDE. THE WINDSHIELD TOOK A WEEK TO ARRIVE AND BE REPLACED, WHICH IN THE MEANTIME THE CRACK EXPANDED ALMOST THE ENTIRE LENGTH OF THE WINDSHIELD, CROSSING OVER TO THE DRIVER'S SIDE. THE WINDSHIELD WAS REPLACED AND TAKEN TO DEALERSHIP TO HAVE SENSORS RECALIBRATED. IN LESS THAN A MONTH FROM REPLACEMENT, A PEBBLE HIT THE WINDSHIELD, THIS TIME ON THE DRIVER'S SIDE. NOW HAVING TO REPLACE A SECOND WINDSHIELD IN LESS THAN A MONTH. AN EASY ONLINE SEARCH SHOWS THAT THIS HAS BEEN A VERY COMMON EVENT AMONG OTHER 2020 PALISADE OWNERS.
WHILE DRIVING ON THE INTERSTATE AT 65 MPH, A SMALL PEBBLE STRUCK MY WINDSHIELD AND CREATED A 2 INCH "SPIDER" CRACK. THE SOUND OF THE IMPACT WAS MINIMAL AND HAD THE OBJECT THAT STRUCK MY WINDSHIELD BEEN LARGER, I BELIEVE THE OBJECT WOULD HAVE PENETRATED MY WINDOW AND POTENTIALLY CAUSED INJURY TO MY FRONT SEAT OCCUPANT. AFTER DISCUSSION WITH MANY PALISADE OWNERS ON A FACEBOOK OWNERS FORUM, OTHER OWNERS ARE EXPERIENCING SIMILAR ISSUES WITH CRACKED WINDSHIELDS FROM NOMINAL PEBBLE STRIKES. I HAVE EXPERIENCED PEBBLE STRIKES ON MY OTHER VEHICLES THAT SOUNDED LIKE A CANON BALL HIT MY WINDSHIELD WITH ABSOLUTELY NO DAMAGE AND THE PEBBLE THAT STRUCK MY PALISADE BARELY MADE A SOUND AS IT IMPACTED MY WINDSHIELD. I BELIEVE THIS IS A MAJOR SAFETY CONCERN WITH MY 2020 HYUNDAI PALISADE.
THE WINDSHIELD APPEARS TO BE VERY PROBE TO CRACKING. WHEN PURCHASED OUR VEHICLE THE WINDSHIELD CRACKED FROM WHAT APPEARS TO HAVE BEEN A SMALL PEBBLE ON THE ROAD BUT WASN'T LOUD ENOUGH TO NOTICED. IT WAS UNTIL LATER THAT WE SAW THE CRACK HAD EXPENDED FROM THE PASSENGER SIDE TO THE MIDDLE OF THE WINDSHIELD.
WHILE IN MOTION ON A HIGHWAY A VERY SMALL FOREIGN OBJECT HIT THE LOWER SIDE OF THE WINDSHIELD IN FRONT OF THE DRIVER. THE SOUND OF THE HIT WAS BARELY AUDIBLE SO THE OBJECT HAD TO BE VERY SMALL. I DON'T SEE HOW SUCH A SMALL OBJECT COULD BREAK A WINDSHIELD ON A 2 WEEK OLD VEHICLE
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Quick Summary
The 2020 Hyundai Palisade has 98 VISIBILITY/WIPER complaints on file. Review the timeline above for detailed owner experiences.