2024 Hyundai Palisade Exterior Lighting

This is an update to my previous complaint 11655582. Hyundai replaced the left headlight assembly on 5-5-25. Email I sent to Hyundai this morning: "I drove the car Tuesday evening and noticed the same problem as before the left headlight replacement. Later, at nearly 10:00 PM, I took the car to a dark road with little traffic to get a better look and to take the attached pictures. The outside temperature was 35 degrees with a light drizzle. Here is what I did. 1.I covered the left headlight with the thickness of two towels so only the right headlight shined on the road. I immediately saw the triangular area where there was an absence of light. I walked toward the safety defect to get a good picture. The two dark lines on the left of the picture are the shadows cast by my legs. The leg shadows did not create or impact the safety defect in any way because the safety defect was there when I stood to the side of the car and behind the headlights. 2.I repeated the experiment with the right headlight covered so only the left headlight shined on the road. The result was the same – a dark triangular area where there should be light. 3.When both headlights shine, the two defects blend with one another and project a distracting and unsafe image to the driver. Here are the conclusions that I have drawn from this experiment. 1.There must be a defective component that is used in both the left and right headlights – perhaps a reflector or lens. Perhaps that component is also used in more models than just the Palisade. 2.Since both original headlights and the new replacement left headlight contained this safety defect, the manufacturing dates of the three items might have been weeks or months apart. This makes it unlikely that only my car received three random defects and more likely that this is a widespread problem. 3.The current stock of headlights could be defective and replacing the ones on my Palisade from that stock may not fix the problem."

Please reference tracking numbers 11655582 and 11659441. This is an update to those reports. On May 13 I spoke with Deb from Hyundai National Consumer Affairs. Here is what she communicated to me. 1) The headlights are designed this way. 2) She believes it is a standard design used by other companies as well. 3) This closes out my complaint with Hyundai. I have entered [XXX] as the incident date because that is the date I purchased the car. This is a serious safety concern that I believe NHTSA should investigate because they continue to make cars with this problem. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

There is a defect in the headlights. As you can see from the attached picture, the right side projects light further up the road than the left side. The left side has a large triangular black-out region which blocks my view of the next lane. I took the vehicle to Phil Long Hyundai in Colorado Springs Colorado for warranty repair. They refused to drive the car at night because that was outside of their normal business hours. They adjusted the headlights “as high as they could go” according to their invoice. All that did was move the defect further up the road.

There is a serious flaw in the low beam headlight display for this vehicle. There are two large shadows directly in the light of sight. I rarely drive this vehicle at night and with the recent change away from daylight savings time, I drove it in the early evening and discovered the headlights created a huge shadow right in the sightline of the road with oncoming vehicles. It is especially worse when turning on a curve and whatever is in the road ahead is almost invisible. I took it to my local Hyundai Dealership on 23 Nov 24 and had them look at it. They responded there was nothing wrong with the lights. They took pictures of the vehicle against a white background and it clearly showed two small triangular dark spots in the center of the vision. They said this is normal for Palisades. I asked them to show me the same view on another Palisade and it was identical with large shadows in the background. I asked for copies of the white background photos and they declined to provide them. I now understand from on-line research, that Hyundai is aware of this problem for 2021-2024 model year Palisades. But they will not do anything. Below are photos I have taken while driving in the dark and you can clearly see how there is a shadow that could cause an accident and cost lives. I also have video but this format will not let me upload it. I have also attached some research screen shots from [XXX] and [XXX] that discuss this issue (along with their pictures). I understand there are class action lawsuits ongoing with this issue. As a result, I believe it is time the NHTSA looks at this road safety issue and take action to have Hyundai fix it. I also ask that someone respond to indicate receipt and what action will occur in this. Thank you. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The low beam headlights are a safely issue with the 2024 Palisade. The low beams on mine are downright dangerous. 1. They are dim. They don't illuminate the pavement adequately. 2. The low beam light projection is too short, and the cutoff line is too severe. Coming over a hill or around a curve, the low beams don't illuminate the outside curb nor telephone poles which are located on the outside curbline. I own a late model Subaru Outback and a late model BMW. Both of those cars have terrific LED headlights that give bright light and effective focus. I otherwise like my 2024 Hyundai, but I would not have bought it if I had known about the deficient headlights. My next car likely won't be a Hyundai if my research reveals the problem has not been properly fixed.

The low beam headlights have a very short range, followed a severe cutoff line. There is total darkness beyond the cutoff line. These headlights are dangerous, especially on curves,