2012 Hyundai Santa Fe Suspension

When my daughter returned home from college this summer I took her Santa Fe to a local shop for an oil change and other preventive maintenance. During the vehicle safety inspection, the mechanic noted the subframe and front suspension components were failing due to excessive corrosion and the Santa Fe was not safe to drive. My question is about the effectiveness of Campaign 947 - Underbody Corrosion Prevention Service. The countermeasure to the Hyundai subframe rusting issue appears to have not been an effective action to prevent the subframe's failure. The Corrosion Preventive Service was completed on our Santa Fe on Feb 13, 2018. Given the amount of corrosion on our Santa Fe, the Service Campaign was not effective, and the subframe failed due to corrosion. Both the independent shop and the Hyundai dealer indicated that the failed subframe would eventually lead to a catastrophic failure and possible loss of control of the vehicle. Given my daughter drives the Santa Fe from home to school on I70 I am glad the failure was identified early so the car could be repaired and prevent an accident.

Front coil spring rotted and broke while driving vehicle. 2007-2011 vehicles had recall for this but the 2012 did not. Broke after 115K miles which is not excessive.

BROKEN RIGHT FRONT COIL SPRING FOIUND DURING ROUTINE AUOT INSPECTION BY SERVICE MECHANIC

I WAS DRIVING HOME ON A RURAL STREET AND HEARD A LONG CLANKING SOUND AND THEN STARTING TO SMELL RUBBER. I DROVE ABOUT 1.5 MILES LIKE THIS AND WHEN I GOT HOME, THE STRUT/COIL SPRING ON THE RIGHT FRONT WAS BROKEN OFF AND SCRAPING MY TIRE ON THE INSIDE. HAD I BEEN ON THE BELTWAY, MY TIRE COULD HAVE BLOWN AND A MAJOR ACCIDENT WOULD HAVE OCCURRED. HYUNDIA REFUSES TO COVER EVEN THOUGH THEY HAVE RECALLS FOR OTHER MODELS/YEARS. I NO LONGER TRUST THIS CAR.

AFTER HEARING A METAL RUBBING SOUND WHEN TURNING RIGHT, TOOK THE 2012 SANTA FE INTO THE SHOP. THE MECHANIC DISCOVERED THAT THE FRONT RIGHT STRUT RUINED WAS RUINED, THE PLATE IT WAS ATTACHED TO WAS BROKEN, AND BOTH FRONT COILS RUSTED AND BROKEN AT THE SAME SPOT. THIS SEEMS LIKE A MAJOR DEFECT FOR BOTH COILS TO BE BROKEN AT THE SAME SPOT. THIS GREATLY JEOPARDIZED ME, MY WIFE AND THE THREE CHILDREN IN THE BACK SEAT.

NOTICED MY VEHICLE WAS PULLING TO THE RIGHT AND JUST FELT WRONG WHEN I DROVE, TOOK IT TO A MECHANIC TO CHECK THE ALIGNMENT AND BRAKES (BECAUSE IT WAS TIME FOR PADS). THE MECHANIC WAS SHOCKED TO FIND THE STRUT ON THE PASSENGER SIDE HAD RUSTED AND BROKEN COMPLETELY. HYUNDAI WAS GOING TO CHARGE ME TO CHECK IT OUT AND REPAIR BECAUSE I WAS OUTSIDE OF MY WARRANTY. THE MECHANIC TOLD ME TO CHECK FOR A RECALL SINCE IT WAS NOT A COMMON ISSUE, THERE WAS NOT A RECALL SO HE SUGGESTED I FILE A COMPLAINT.

LOUD CLANKING NOISE ON RIGHT FRONT SIDE. STRUT IS BROKEN. POPPING COVER OFF UNDER HOOD. LOT OF MOVEMENT. I READ THERE ARE A LOT OF ISSUES WITH RIGHT FRONT SUSPENSION ON 2012 SANTA FE. IF THIS IS TRUE WHERE IS THE RECALL. PARTS ARE VERY EXPENSIVE

HAD MY 2012 SANTA FE TOWED IN TO A LOCAL REPAIR SHOP FOR A HORRIBLE NOISE, AND WAS ADVISED NOT ONLY DID I NEED NEW BRAKES AT ONLY 43,159 MILES (SEEMS EARLY FOR THIS TOO) BUT THAT BOTH FRONT COIL SPRINGS AND STRUT MOUNTS WERE EXTREMELY RUSTY AND COMPLETELY BROKEN. THESE SPRINGS ALREADY HAD THE 'BOOT' FROM THE FACTORY WHICH WAS THEIR 'FIX' FOR PRIOR MODEL YEARS WITH THIS SAME PROBLEM. THERE HAVE BEEN RECALLS FOR THIS PROBLEM UP TO 2011 MODEL YEAR - BUT NOT THE 2012. MY VEHICLE WAS JUST OUT OF WARRANTY. --- NOTE - I STILL HAVE THE BROKEN COIL SPRINGS AS PROOF.

FRONT SPRINGS RUSTED, CALL RECALLED DUE TO UNDERCARRIAGE RUST, RUB AGAINST TIRE, VERY DANGEROUS HYNDAI OF TURNERSVILLE HAS VEHICLE NOW WAITING TO SEE IF HYUNDAI CORPORATE WILL FIX THIS ISSUE FREE OF CHARGE

FRONT COIL SPRING RUSTED AND BROKE; IT RUBBED AGAINST MY TIRE. NOT SURE HOW TIRE DID NOT RUPTURE WHILE I WAS DRIVING ON I-95. THE OTHER FRONT COIL SPRING WAS RUSTED, BUT IT DID NOT BREAK YET. CLEARLY THIS PART IS DEFECTIVE. COIL HAD PLASTIC SLEEVE ON IT, WATER MUST COLLECT UNDERNEATH AND RUST IT OUT. CREATED CASE NUMBER 11066195 WITH HYUNDAI, BUT THEY HAVE NOT ACKNOWLEDGED ANY RESPONSIBILITY, DESPITE MY REPEATED CONCERNS ABOUT SAFETY. THEY ALSO WOULD NOT REIMBURSE ME FOR REPAIR BECAUSE 'IT WAS OUTSIDE WARRANTY' AND THAT I WENT TO MY FAMILY MECHANIC (DUE TO LACK OF RESPONSIVENESS FROM HYUNDAI). I SAW ONLINE THAT HYUNDAI HAS HAD A HISTORY OF DEFECTIVE FRONT COIL SPRINGS (EVEN AS RECENT OF 2018), YET THEY HAVE NOT TAKEN MY COMPLAINT SERIOUSLY.