173 complaints reported

2016 Hyundai Tucson Structure

Owner-reported problems and safety issues filed with NHTSA. Review common failures, severity levels, and complaint trends over time.

Reports
173
Crashes
0
Fires
0
Injuries
0

Complaint Timeline

Chronological view of owner reports

May 2023

Driver's side door will not open from outside even when vehicle is unlocked. It will not open with the key in the door either. I had no warning that this was going to occur, I left work at 9pm and my door would not open. Thankfully, my other 3 doors are still in working order but what happens if those fail as well? My car has 104k miles but I have only had it for 5 years and this is a part that should not fail in that time span. I have not yet taken the car to the dealer for this issue as I know the car is out of warranty and I will have to cover the cost of repair, but I believe it should be a recall with the amount of people who have posted online about having the same issue on their Hyundai Tucsons.

Type: Vehicle, Vehicle: 2016 HYUNDAI TUCSON, Manufacturer: Hyundai Motor America
Incident: May 2023
Apr 2023

Rear passenger door will not open from inside or outside

Type: Vehicle, Vehicle: 2016 HYUNDAI TUCSON, Manufacturer: Hyundai Motor America
Incident: Mar 2023
Mar 2023

THE BACK PASSENGER DOOR WILL NOT OPEN REGARDLESS OF THE LOCK/UNLOCK FUNCTION. IT IS THE MAIN DOOR THAT MY CHILDREN USE TO GET IN/OUT OF THE CAR FOR SCHOOL, ETC. I REPORTED THIS TO HYUNDAI AND THEY JUST SAID THEY THINK IT IS A LATCH DEFECT. NO ATTEMPT TO REPAIR.

Type: Vehicle, Vehicle: 2016 HYUNDAI TUCSON, Manufacturer: Hyundai Motor America
Incident: Mar 2023
Feb 2023

The passenger doors have an issue where the door CANNOT be opened from the inside (or outside). This seems to be a common problem with this car since it can be found very easily on the internet. I was traveling with visitors from overseas and sometimes I was unable to open the door from the outside for them. I was lucky that only one door was affected. I think this matter should be considered a very serious defect as persons needing to exit the vehicle in an emergency would be trapped. Please consider a recall for this issue since there are many Hyundai's with this problem. Thank you for your consideration. John Sommo, Jr.

Type: Vehicle, Vehicle: 2016 HYUNDAI TUCSON, Manufacturer: Hyundai Motor America
Incident: Jan 2023
Oct 2022

Driver-side rear door fails to open from the inside or the outside. Currently, the passenger seated on that side of the vehicle has to enter and exit the vehicle using the door on the opposite side, which can easily be a safety issue. Thankfully, we have not been in an emergency incident or car accident where someone has had to use that door to get out of the car in a hurry. The failure to unlock the door and open seems to stem from an actuator mechanism that is faulty. (The same issue/complaint has been mentioned by other owners, including failure of more than one door latch, e.g. https://www.hyundai-forums.com/threads/help-16-tucson-limited-intermittent-door-unlock-fob-issue.690557/#post-6162832; https://www.carproblemzoo.com/hyundai/tucson/door-latch-problems.php, ) I contacted the local Hyundai dealer about this issue and was only able to get an appointment two months out (which will be tomorrow)! I will have more details regarding the repair associated with this issue after my appointment. But it seems like this should be a safety related recall given the potential danger of being trapped in a vehicle in the event of an emergency or an accident.

Type: Vehicle, Vehicle: 2016 HYUNDAI TUCSON, Manufacturer: Hyundai Motor America
Incident: Jun 2022
Oct 2022

On Oct. 14, 2022 I had to take my car in to repair/replace front passenger side window regulator. The window no longer would go up and down. $807.51. Yesterday, Oct. 20 my driver's side front window failed. Another $807 repair. I am a senior citizen (woman) on a fixed income also experiencing recent Ian hurricane damage and repairs. Am I to expect the rest of the windows to fail? Do I have some recourse with Hyundai?

Type: Vehicle, Vehicle: 2016 HYUNDAI TUCSON, Manufacturer: Hyundai Motor America
Incident: Oct 2022
Oct 2022

I've had this used hyundai for 6 months, had to replace drivers door panel ( windows not going up and down) Stopped working. Now drivers back door window will not go up or down. Right side back door will not open anymore. On utube people by the 18k are complaining about these same issues. What next? It's like the body is falling apart.

Type: Vehicle, Vehicle: 2016 HYUNDAI TUCSON, Manufacturer: Hyundai Motor America
Incident: Feb 2022
Jun 2022

REAR PASSENGER SIDE DOOR WILL NOT UNLOCK/OPEN. CANNOT BE UNLOCKED BY ANY SWITCH. FROM INFO I HAVE BEEN ABLE TO FIND THIS COULD BE A VERY DANGEROUS SITUATION. I HAVE NOT BEEN TO THE DEALER OR CONTACTED THE MANUFACTUER. NO WARNING LIGHTS OR ALARMS HAVE BEEN ACTIVATED BY THE VEHICLE.O6/

Type: Vehicle, Vehicle: 2016 HYUNDAI TUCSON, Manufacturer: Hyundai Motor America
Incident: Jun 2022
May 2022

Rear right door stopped opening from inside and outside just over a month ago. Two weeks ago front passenger door started to not be able to be opened. To not be able to safely exit a vehicle is a tremendous safety concern....in an accident , in another emergency situation, if vehicle caught fire, etc. Which door will not be operable next? How can my elderly, disabled family member safely ride in this vehicle and get safely out? Will I need to drive to a fire department to get doors cut open? (this actually is my go-to safety plan at this point) We took to our Auto repair, they also could not open these doors. There are no dash warnings of doors being compromised. The vehicle was not in any accident incident. Internet searching reveals this to be a widespread problem with the Hyundai vehicles

Type: Vehicle, Vehicle: 2016 HYUNDAI TUCSON, Manufacturer: Hyundai Motor America
Incident: Mar 2022
Apr 2022

Passenger rear door will not open from inside or outside. no damage or accident has occurred. door just quit opening.

Type: Vehicle, Vehicle: 2016 HYUNDAI TUCSON, Manufacturer: Hyundai Motor America
Incident: Mar 2022
Mar 2022

Rear passenger door will not open from inside or outside when clearly unlocked. Safety concern if must exit vehicle quickly in case of emergency.

Type: Vehicle, Vehicle: 2016 HYUNDAI TUCSON, Manufacturer: Hyundai Motor America
Incident: Mar 2022
Dec 2021

Passenger side door failing to unlock fully, not openable from the outside under many circumstances. This seems to be a common problem with the 2016 Hyundai Tucson. Hyundai needs to issue a recall for this safety issue.

Type: Vehicle, Vehicle: 2016 HYUNDAI TUCSON, Manufacturer: Hyundai Motor America
Incident: Jan 2021
Dec 2021

THE PASANGER SIDE DOOR AND REAR LEFT DOOR WILL NOT OPEN FROM THE INSIDE. THE CAR IS STATIONARY. WE HAVE HAD THE CAR FOR ONLY 6 MONTHS BOUGHT USED 42,305 MILES ON IT.

Type: Vehicle, Vehicle: 2016 HYUNDAI TUCSON, Manufacturer: Hyundai Motor America
Incident: Feb 2021
Nov 2021

My third door has stopped opening from the outside. This is a known issue to Hyundai about these cars and it is a safety issue.

Type: Vehicle, Vehicle: 2016 HYUNDAI TUCSON, Manufacturer: Hyundai Motor America
Incident: Nov 2021
Nov 2021

Neither of the backdoors of the car will open from the inside or the outside. The first failure was the driver side backdoor which will not open even with force. Several months later the passenger side rear door is experiencing the same issue. I spoke with the local Hyundai dealership who confirmed that it is a well known issue, but they have been less than helpful with getting it repaired. They take my contact info and say someone will call me but they never do, when I call or go to the dealership in person the one guy who can help get the repair underway is never available, and they will not give me his direct contact info. This is a serious safety risk because there is no way to get to my children from either of the backdoors if there was an emergency, they have to be accessed and pulled over the center console to be removed from the car at all. Given the incredibly persistent issues with these latches failing in the Tucson, there is also no way to know when any of the other latches may fail and make it impossible to quickly escape the car.

Type: Vehicle, Vehicle: 2016 HYUNDAI TUCSON, Manufacturer: Hyundai Motor America
Incident: Jan 2020
Nov 2021

Latch failure of all 4 doors, passenger side door in 2018, passenger rear door 2018 and again now (2021), driver door 2019, driver rear door 2019. The door latch fails and at first won’t open from the inside. After a few days or weeks, door will not open from outside or inside. This costs over $450 (labor not included) and is a HUGE safety concern! This should not happen in a 5 year old car, especially to ALL 4 DOORS, and one of the doors twice!

Type: Vehicle, Vehicle: 2016 HYUNDAI TUCSON, Manufacturer: Hyundai Motor America
Incident: Jan 2018
Nov 2021

THE LEFT REAR PASSENGER DOOR WILL NOT OPEN FROM THE INSIDE NOR FROM THE OUTSIDE WHICH I FEEL CAUSES A SEVERE SAFETY CONCERN IN THE EVENT OF AN EMERGENCY THAT REQUIRES IMMEDIATE ACCESS TO SOMEONE IN THE REAR SEAT.

Type: Vehicle, Vehicle: 2016 HYUNDAI TUCSON, Manufacturer: Hyundai Motor America
Incident: Feb 2021
Oct 2021

Rear passenger door when unlocked will not open. I can open the door when unlocked by banging on door just below the outside door handle.

Type: Vehicle, Vehicle: 2016 HYUNDAI TUCSON, Manufacturer: Hyundai Motor America
Incident: Oct 2021
Oct 2021

Rear door does not open. Can't be opened from the inside or outside. Apparently, similar problems from this model from other owners. Affects all doors.

Type: Vehicle, Vehicle: 2016 HYUNDAI TUCSON, Manufacturer: Hyundai Motor America
Incident: Oct 2021
Oct 2021

WHILE A PASSENGER WAS ATTEMPTING TO EXIT FROM THE DRIVER SIDE REAR OF THE VEHICLE, THE LATCH WAS NON-OPERATIONAL AND THEY WERE UNABLE TO EXIT USING THE INTERNAL LATCH. CHILD SAFETY MECHANISM WAS NOT ENGAGED. THE EXTERIOR LATCH ALSO DIDN'T FUNCTION. THE LOCKING MECHANISM IS IN THE UNLOCKED POSITION. THIS MADE EXITING FROM OR RETRIEVING A CHILD ALMOST IMPOSSIBLE DURING ANY EMERGENCY SITUATION. THE DOOR LATCH NEEDED TO BE REPLACED. AFTER CHECKING OWNERS' FORUMS, IT SEEMS THAT THIS IS A COMMON DANGEROUS FAILURE FOR THIS TYPE OF VEHICLE.

Type: Vehicle, Vehicle: 2016 HYUNDAI TUCSON, Manufacturer: Hyundai Motor America
Incident: Oct 2018
Sep 2021

The rear driver's side door of my door suddenly stopped working. When I was trying to get my baby out of the car, neither my husband nor myself could get to her. We couldn't open her door with the exterior door handle (even after multiple attempts to unlock the car) or the interior door handle. If we find ourselves in an emergency situation, we would not be able to safely and efficiently evacuate our child and other passengers. While it has not been inspected, it is available for inspection upon request. There were and still are no warning lamps, messages, or other symptoms of the problem prior to the failure. Additionally, this seems like a common issue for the Hyundai Tucson as there are many people online talking about this very same issue, with some people unable to open either of their doors.

Type: Vehicle, Vehicle: 2016 HYUNDAI TUCSON, Manufacturer: Hyundai Motor America
Incident: Sep 2021
Sep 2021

Rear passenger door will not open from inside or outside despite being unlocked. Previously it could be opened after pulling handle several times, now it will not open at all despite being unlocked. I have small children in the back seat in car seats and would not be able to get them out through that door in an emergency. The front driver's door also requires pulling the handle several times in order to open it.

Type: Vehicle, Vehicle: 2016 HYUNDAI TUCSON, Manufacturer: Hyundai Motor America
Incident: Sep 2021
Sep 2021

The lock actuator on the driver's side door failed. The door cannot be opened, even when the car is unlocked. This creates a hazard if one is required to exit the vehicle in an emergency. There have been numerous owners reporting the same issue on different door in the 2016 Tucson.

Type: Vehicle, Vehicle: 2016 HYUNDAI TUCSON, Manufacturer: Hyundai Motor America
Incident: Sep 2021
Sep 2021

Both front doors no longer open from outside. Started off as intermittent and has gotten progressively worse sometimes I cant get them to open from inside either. This is a huge safety problem.

Type: Vehicle, Vehicle: 2016 HYUNDAI TUCSON, Manufacturer: Hyundai Motor America
Incident: Jan 2021
Sep 2021

Both back doors fail to open from the inside or outside and the front doors are starting to fail as well.

Type: Vehicle, Vehicle: 2016 HYUNDAI TUCSON, Manufacturer: Hyundai Motor America
Incident: Jan 2019

Trend Over Time

Complaints by year

Quick Summary

The 2016 Hyundai Tucson has 173 Structure complaints on file. Review the timeline above for detailed owner experiences.