173 complaints reported

2016 Hyundai Tucson Structure

Owner-reported problems and safety issues filed with NHTSA. Review common failures, severity levels, and complaint trends over time.

Reports
173
Crashes
0
Fires
0
Injuries
0

Complaint Timeline

Chronological view of owner reports

Apr 2026

Window regulator and motor have failed due to plastic gears stripping out. I have replaced my two front windows in 2024 at $1063 a window. This week I had both rear windows fail allowing the windows to drop down unexpectedly. I was able to manually pull the windows up and tape them. I was supposed to receive a call from Hyundai twice this week about getting these covered under a recall since all four has failed, but they have failed to contact me.

Type: Vehicle, Vehicle: 2016 HYUNDAI TUCSON, Manufacturer: Hyundai Motor America
Incident: Feb 2026
Nov 2025

The back passenger door will not open from inside or outside. The front passenger door will not open from outside or inside. The warranty will not cover this as they are saying it it wear and tear. Hyundai has confirmed they know there is an issue with the doors but refuse a recall to fix this.

Type: Vehicle, Vehicle: 2016 HYUNDAI TUCSON, Manufacturer: Hyundai Motor America
Incident: Jan 2025
Mar 2025

Have had to replace all four window regulators. From searching online, it appears there are quite a few other people who have had the same issue. Raising this issue in case others have to to create a recall. Thank you

Type: Vehicle, Vehicle: 2016 HYUNDAI TUCSON, Manufacturer: Hyundai Motor America
Incident: Apr 2023
Feb 2025

The door latch mechanisms are all faulty. I have read in many forums where this is a common issue with Hyundai models. The door latch on the back passenger door will not operate from inside or outside. The other three doors must be pulled on repeatedly in order to gain access. This creates a very dangerous situation of entrapment if there car were to catch fire or be in an accident. It’s almost impossible to get into the car from any door. The issue isn’t a locking issue either, doors will eventually open after repeated attempts.

Type: Vehicle, Vehicle: 2016 HYUNDAI TUCSON, Manufacturer: Hyundai Motor America
Incident: Jan 2023
Feb 2025

Window is stuck down. Window does not roll up. The Hyundai Tucson doors are notorious for having problems from not unlocking, opening, to the windows not working. These are all safety hazards. The doors not unlocking or opening are covered under an extended warranty but the window issues, which are equally as problematic, have not been addressed and the dealership is price gouging customers for the fix.

Type: Vehicle, Vehicle: 2016 HYUNDAI TUCSON, Manufacturer: Hyundai Motor America
Incident: Feb 2025
Oct 2024

In December 2023 I purchased my first car, a 2016 Hyundai Tucsan Limited Edition. The car had approx. 70k miles. After only 9 months, I noticed I was unable to gain access into the rear passenger side door. I quickly ruled out child locks, faulty fuses, and any other issues as directed in the owners manual. The window is still functional. As of today, 10/10/24 Ive had no luck being able to open the door. The mechanic stated it was an issue with the locking mechanism and quoted us for over $1400/$4000. He stated this is a common occurrence with this model. I find this issue with my newly purchased car, that I keep serviced and in perfect condition to be unacceptable. It is a major safety issue for me and my family. I am in school and work full time and I can not afford this type of repair. This type of issue should be recalled.

Type: Vehicle, Vehicle: 2016 HYUNDAI TUCSON, Manufacturer: Hyundai Motor America
Incident: Sep 2024
Jul 2024

Have had to replace the regulator in all four windows. Seems to be a pretty common problem online. Reporting this so hopefully enough people say something that Hyundai has a recall and reimburses us for the repairs. Thanks

Type: Vehicle, Vehicle: 2016 HYUNDAI TUCSON, Manufacturer: Hyundai Motor America
Incident: Jul 2024
Jul 2024

I have a 2016 Hyundai Tucson Limited. I have had both front windows Regulators break within the past year. I had the drivers side repaired but, was hoping there would be a recall before I spent $800 to repair the other one. But Hyundai should own up to this issue and have a recall, If they want return customers. Time to step up Hyundai

Type: Vehicle, Vehicle: 2016 HYUNDAI TUCSON, Manufacturer: Hyundai Motor America
Incident: Jul 2024
Jul 2024

The driver's side back door will not open from the inside or outside. There was no warning or damage down to cause this, just one day it would not open. From research on the internet this is a common problem with a 2016 Tucson and is due from the lock actuator and is not being recalled. This is a huge safety risk if someone needed to exit the backseat quickly.

Type: Vehicle, Vehicle: 2016 HYUNDAI TUCSON, Manufacturer: Hyundai Motor America
Incident: Jan 2024
Jun 2024

The driver side door fails to open from the outside. I'm not sure if it is available for inspection, as I've tried to contact the Hyundai dealership I got it from, and they haven't gotten back to me. This is a safety issue because it causes me to have to walk around to the passenger side door and either climb over, or reach over and partially open the driver door then get back out and walk over to the other side again. I live in a big city and as a woman I don't always feel safe having to take extra time to get into my vehicle. It's also a safety issue because if something goes wrong, someone can't open the door to get to me. A dealer friend of a friend looked at the door and confirmed something is wrong with the latch cable, and also said that it would cost up to $1500 to repair. This is the only person who has inspected it so far. It looks like I'm not the only person who has had door issues with Tuscons which is why I'm here. There was no warning at all. I drove the vehicle to work with no incident and then when I left work I found I could not open the door anymore even after locking and unlocking a few times. This was back at the beginning of March 2024.

Type: Vehicle, Vehicle: 2016 HYUNDAI TUCSON, Manufacturer: Hyundai Motor America
Incident: Jun 2024
May 2024

Both rear doors will not open from inside or outside. This began 3 years ago, with intermittent opening issues. For the last six months, neither rear door will open from inside, or outside. With the THOUSANDS of complaints I have seen online, one would THINK our GOVERNMENT would DO SOMETHING!!!

Type: Vehicle, Vehicle: 2016 HYUNDAI TUCSON, Manufacturer: Hyundai Motor America
Incident: May 2024
May 2024

I have three doors on my Tucson affected. Back passenger door will not open at all from the inside or outside. The driver’s will open if I lock and unlock three or four times and pull the handle three or four times. The back drivers door is now doing the same thing as the drivers door. I have looked into the cost of having it repaired and Hyundai wants over $1500 per door to fix the issue. If I pay the close to $5000 to fix these doors, which I most definitely don’t have and don’t know anybody who does, I will have paid more than half the value of the car just to fix the doors. I’ve looked online and there are hundreds and thousands of people having the same problem - multiple years of Tucson models and other Hyundai models such as the ELANTRA. My car only has 62,000 miles on it. It has only had two owners. In the six years that I have owned the car I have only had people in the backseat three or four times. This is definitely not a wear problem. It is most definitely a safety issue. If I am in an accident and unconscious and the emergency workers can’t get the door open to get to me, it’s a safety issue. If I’m in an accident and can’t get the door open to escape the car, it is a safety issue. If I am going to my car late at night by myself and can’t get into the car it’s a safety issue. I am divorced and live alone, and drive across country occasionally. If I’m stopped at a rest stop or gas station and can’t get into my car this is a safety issue. If there are children in the backseat of the car and the door can’t be opened to get to the children this is a safety issue. The back passenger door stopped working entirely about 6 to 8 months ago - it can’t be opened from the inside or outside at all. The driver’s door started having issues about 3 to 4 months ago. The back drivers door just started having the issue three days ago. I do not understand why a safety recall has not yet been issued for this problem considering the huge number of affected cars out there.

Type: Vehicle, Vehicle: 2016 HYUNDAI TUCSON, Manufacturer: Hyundai Motor America
Incident: May 2024
Apr 2024

Door locks no longer work. Passenger side failed and now (3 months later) drivers side failed. This prevents entry and exit in case of emergency. Rear doors function appropriately. When locking and unlocking the doors, the front two make a mechanical sound. When unlocked, they do not open.

Type: Vehicle, Vehicle: 2016 HYUNDAI TUCSON, Manufacturer: Hyundai Motor America
Incident: Apr 2024
Mar 2024

This make an model has issues with the doors not opening, when they are unlocked and from time to time the windows will not open. These are both huge safety concerns. I have reported this to Hyundai and have a case number 2104500 which nothing has been done and I have heard nothing in over a year. This make and model need to be recalled for the door and window issues which are all over the internet when a search is done.

Type: Vehicle, Vehicle: 2016 HYUNDAI TUCSON, Manufacturer: Hyundai Motor America
Incident: Jan 2023
Dec 2023

The drivers back door won't open from the inside or outside. The drivers door is sticking and starting to do the same thing. Very hazardous in case of fire, accident or attempted car jacking.

Type: Vehicle, Vehicle: 2016 HYUNDAI TUCSON, Manufacturer: Hyundai Motor America
Incident: Dec 2023
Dec 2023

Back driver side door does not open at all and the passenger door only opens from the inside. If in an accident they may not be able to access me or my passengers in the vehicle. I am unaware of the cause of this issue and have not gotten it looked at by a professional.

Type: Vehicle, Vehicle: 2016 HYUNDAI TUCSON, Manufacturer: Hyundai Motor America
Incident: Jun 2023
Aug 2023

The passenger rear door won't open and hasn't done so an unknown period of time. 1. In July, 2023 I brought it to Shaker Hyundai in Watertown, CT when there was a recall to update the electrical system in this vehicle. I requested they try to fix the door after the recall was complete. When I left the dealership, the door opened. I stopped approximately five miles down the road on the way back home; I was unable to open it then and it hasn't opened since. The car hasn't been inspected by the police or the insurance company, but it has been inspected by the Watertown, CT dealership. Yes, it's available for inspection. No lights. No messages, other than oil change light. Others have registered this issue here, and I want to add my voice to theirs. Clearly your organization knows how VERY dangerous it is for passengers to lack egress from the car. If this happens randomly, is it possible the remaining three of my doors will latch permanently, and what then? Please do something! In the past, I owned a DIFFERENT car whose axle broke at an odd angle because of a defective part; the mandatory recall didn't take place for an additional two years. Please don't make me and others wait. Finally, I want my the dealership from whom I purchased to take a stab at fixing it properly and permanently. Unfortunately, Danbury won't look at it since Watertown tried/failed. HELP!

Type: Vehicle, Vehicle: 2016 HYUNDAI TUCSON, Manufacturer: Hyundai Motor America
Incident: May 2022
Aug 2023

3 of the doors on this vehicle are hard to open from the outside. The cable that runs from the outside door handle to the door latch mechanism is stretched. You must yank hard on the outside door handle several times before the door latch will release opening the door. Replacing the inner door cable system for the door latch corrects this problem. This is a very well known problem on the internet with many youtube video's showing how to replace this cable system. If this vehicle is involved in a crash it may become difficult to get the occupants out in a timely manner.

Type: Vehicle, Vehicle: 2016 HYUNDAI TUCSON, Manufacturer: Hyundai Motor America
Incident: Aug 2023
Jul 2023

FRONT PASSENGER SIDE WINDOW WOULD NOT GO UP ON 7/05/23. I WENT TO DEALERSHIP TO GET AN OIL CHANGE AND WHILE SERVICE ADVISOR WAS PULLING CAR OUT HE PUT PASSENGER SIDE WINDOW DOWN AND IT WOULD NOT ROLL UP. I HAD THIS WINDOW DOWN 2 HOURS PRIOR AND HAD NO ISSUES WITH IT GOING UP. HYUNDAI OF ORANGE PARK SAID MOTOR AND WINDOW REGULATOR ASSEMBLY STRIPPED DUE TO ASSEMBLY BEING CHEAP PLASTIC. COST TO REPLACE AND GET WINDOW BACK UP IS $1400.00. HAD TO HAVE DEALERSHIP PUT UP WINDOW AND SHORE IT UP DUE TO IT BEING COST PROHIBITIVE TO REPAIR. SAFETY CONCERN BECAUSE WINDOW WILL NOT GO DOWN IN CASE OF EMERGENCY IF DOOR MECHANISM FAILS AND DOOR WILL NOT OPEN. ON 1/24/23, HYUNDAI ST AUGUSTINE REPLACED DRIVE SIDE WINDOW REGULATOR ASSEMBLY AT THE COST OF 737.27 DUE TO WINDOW NOT BEING ABLE TO GO DOWN. A SEPARATE COMPLAINT WAS FILED FOR THIS OCCURENCE.

Type: Vehicle, Vehicle: 2016 HYUNDAI TUCSON, Manufacturer: Hyundai Motor America
Incident: May 2023
Jul 2023

FRONT DRIVER SIDE WINDOW REGULATOR ASSEMBLY BROKE IN WHICH WINDOW WOULD NOT GO DOWN. REPAIRED ON 1/24/23 AT HYUNDAI OF ST AUGUSTINE FOR $737.27. THIS IS A SAFETY RISK DUE TO NOT BEING ABLE TO PUT WINDOW DOWN IN CASE OF EMERGENCY AND DOOR WOULD NOT OPEN.

Type: Vehicle, Vehicle: 2016 HYUNDAI TUCSON, Manufacturer: Hyundai Motor America
Incident: Jan 2023
Jul 2023

Rear passenger door would not open after door is locked from inside the vehicle or outside the vehicle. Was stuck in the vehicle. Had to crawl out via other side door. Due to my size this would be a great hazard in an emergency exit situation. Have not take it to the dealer police or insurance but internet search leads to a faulty actuator. No warnings.

Type: Vehicle, Vehicle: 2016 HYUNDAI TUCSON, Manufacturer: Hyundai Motor America
Incident: Jan 2023
Jun 2023

Door latch suddenly stopped working, making it impossible to open the door from either inside or outside the vehicle. Had this occurred in an emergency situation passengers could have been trapped inside. Hyundai is aware of this defect and has issued a Technical Service Bulletin and purportedly extended the warranty but there is a shortage of parts to make repairs and so they cannot effectively honor that warranty or make needed repairs. NHTSA should require a recall on this problem to inform owners of this potential hazard and force Hyundai to put more resources into correcting the defective latches and possibly avoid unnecessary loss of life.

Type: Vehicle, Vehicle: 2016 HYUNDAI TUCSON, Manufacturer: Hyundai Motor America
Incident: Apr 2023
Jun 2023

About a year ago, the driver's side door stopped opening. Since the vehicle was out of warrantee, I had it repaired but do not have the invoice any longer. I didn't expect it to happen to another door. A couple of months ago, the rear passenger door stopped opening. I have had it fixed. There was no warning, the doors just stopped opening, trapping whoever was inside at the time. Of course another door could be used, but that's assuming it didn't just stop working at the same time.

Type: Vehicle, Vehicle: 2016 HYUNDAI TUCSON, Manufacturer: Hyundai Motor America
Incident: Jul 2023
Jun 2023

Passenger rear doors fail to un-lock completely , so unable to open using outside handles and inside handles. Passenger rear door completely unusable , drivers side rear door works 50% of the time after several pulls on door handles. Will not fully unlock with any switches or key fob. Safety risk in case of accident with children in the back seats.

Type: Vehicle, Vehicle: 2016 HYUNDAI TUCSON, Manufacturer: Hyundai Motor America
Incident: Jun 2023
May 2023

In the last 2 years, 3 of our 4 doors locks have failed to open the door from inside and outside. The dealer has made me bring it in to prove its broken. This is a saftey issue, now my driver's door is not working from outside and they want me to bring it it BEFORE ordering and waiting on parts. I am 70 years old and cannot climb over seats to get out. Someone is going to get trapped, and I hope it's not me. This should be a recall as they know they are failing but are waiting till it does to fix it. Any help in this would be appreciated. Thank you for your help.

Type: Vehicle, Vehicle: 2016 HYUNDAI TUCSON, Manufacturer: Hyundai Motor America
Incident: May 2023

Trend Over Time

Complaints by year

Quick Summary

The 2016 Hyundai Tucson has 173 Structure complaints on file. Review the timeline above for detailed owner experiences.