2015 Jeep Cherokee UNKNOWN OR OTHER
Owner-reported problems and safety issues filed with NHTSA. Review common failures, severity levels, and complaint trends over time.
Complaint Timeline
Chronological view of owner reports
I HAVE A "SERVICE SHIFTER" ERROR ILLUMINATING ON MY SCREEN AND ALL THE LIGHTS ILLUMINATE ON THE SHIFT ITSELF. I TURN THE CAR BACK OFF AND THE LIGHTS GO AWAY, BUT THEY ALWAYS COME BACK ON. THERE ARE MULTIPLE PEOPLE ONLINE REPORTING THE SAME ISSUE. THERE ARE FORUMS EVERYWHERE ABOUT THIS. MANY PEOPLE TAKE IT TO THE DEALER AND GET IT FIXED AND IT DOESN'T FIT THE PROBLEM, JUST CREATES NEW ONES SO THEY ARE WASTING THEIR MONEY. MY ISSUE HAPPENS WHEN MY CAR IS IN PARK. NOT WHILE MOVING.
THE 'SERVICE SHIFTER' LIGHT HAS COME ON MULTIPLE TIMES IN ONE DAY. I HAVE TURNED THE CAR OFF AND BACK ON, BUT IT STILL SHOWS UP AS SOON AS I PUT MY CAR IN DRIVE. THIS HAS HAPPENED BEFORE, BUT I'VE ALWAYS JUST BEEN ABLE TO TURN MY CAR OFF AND IT WOULD BE FINE.
SERVICE SHIFTER LIGHT KEEPS COMING ON. YOU CAN TURN THE VEHICLE OFF AND ON AND IT WILL GO OFF. NEXT TIME IT IS STARTED IT COMES BACK ON AGAIN. I AM UNSURE IF THIS IS DANGEROUS OR NOT BUT NEEDS ADDRESSED ACCORDING TO FORUMS I HAVE READ ABOUT THIS PROBLEM.
SERVICE SHIFTER LIGHT CONTINUES TO COME ON IT HAPOENS WHILE THE VEHICLE IS STATIONARY AND MOTION AT DIFFERENT TIMES AT FIRST IT WOULD COME ON THEN WHEN I TURN THE VEHICLE OFF AND RESTART IT WOULD NOT BE ON HOWEVER FOR THE PASS WEEK IT COMES ON MORE FREQUENTLY IT OCCURS WHETHER IM DRIVING ON CITY STREETS OR HIGHWAY
"SERVICE SHIFTER" NOTIFICATION COMES ON THE DASHBOARD. A SEARCH OF THE WEB FINDS THIS IS A COMMON PROBLEM AND THAT JEEP DOESN'T KNOW WHAT THE ISSUE IS. SEEMS LIKE ENOUGH IS HAPPENING TO WARRANT A RECALL.
CAR TRANSMISSION SEEMS TO BE FAULTY. WHEN ACCELERATING IT WOULD STOP RISING IN RPM AND SPEED AND AFTERWARDS WOULD KICK BACK AND MAKE A NOISE LIKE SOMETHING HITTING.
CAR SHIFTS REALLY HARD AND THEN, TODAY WHEN DRIVING IN THE MIDDLE OF THE ROAD WITH MY TODDLER IN THE CAR MY CAR SHUT OFF AND SAID SHIFT TO PARK . FINALLY TURNED BACK ON .
AT 28,000 MILES MY JEEP CHEROKEE HAD THE SERVICE SHIFTER LIGHT COME ON PERIODICALLY AND IT WOULD JUST DISAPPEAR WHEN THE CAR WAS RESTARTED. NO ONE WAS ABLE TO RESEARCH THE ERROR BECAUSE IT WOULD NOT REMAIN ON AND THERE WAS NO DOCUMENTATION IN THE MANUAL ON HOW TO RESOLVE. AT 40,000 MILES THE ERROR BECAME MORE FREQUENT AND AT 42000 MILES IT BECAME CONSTANT. I TOOK IT TO THE DEALER TODAY AND THEY SAID IT WAS A SHIFTER COMPONENT AND THEY WERE ORDERING A BEZEL TO INSTALL AT A VERY EXPENSIVE COST. EVERY JEEP FORUM SHOWS THAT MANY PEOPLE ARE HAVING THE SAME EXACT ISSUE AND I THINK IT SHOULD BE INVESTIGATED.
I WAS DRIVING ON THE INTERSTATE BETWEEN 60 AND 80 PMH AND OUT OF NOWHERE THE SERVICE SHIFTER POPPED UP ON THE DASHBOARD SCREEN AND THEN ALL THE LIGHTS ON THE SHIFTER LIT UP RED ( LIKE A CHRISTMAS TREE) AND I LOSE COMPLETE FUNCTION OF THE SHIFTER ALL TOGETHER. THIS HAS HAPPENED 8 TIMES IN THE 15 MONTHS I HAVE OWNED THIS VEHICLE.
ON THE GEAR SHIFT ALL LIGHTS ARE ON AND A WARNING COMES UP ON PANEL SAYING GEAR SHIFT NEEDS SERVICING. TOOK TO DEALER AND THEY DIDN'T NO WHAT IT WAS OR HOW TO FIX. IT WENT OFF WHEN I CUT CAR OFF AND BACK ON BUT NOW IT'S COMING ON ALL THE TIME. IT SCARES ME AND I CAN'T KEEP TAKING TO A DEALER TO CHARGE ME AND IT'S NOT FIXED.PLEASE GET JEEP TO DO A RECALL AND FIX THIS. THIS HAPPENS WHEN IT'S DRIVING
SERVICE SHIFTER ERROR WHEN DRIVING ON THE DASHBOARD WILL BLOCK COMPLETELY ON THE HIGHWAY.
FOR THE THIRD TIME I HAVE HAD THE SERVICE SHIFTER LIGHT COME ON THE CAR ONLY HAS 36,000 MILES. THERE IS ALSO SIGNIFICANT ISSUES WITH THE DRIVE TRAIN, SHIFTING , MAKING A FAN HUMMING SOUND AND THE CAR NOT ACCELERATING AND HITTING TOP RMPS IN THE RED. MY CAR PREVIOUSLY WAS AT A JEEP DEALERSHIP AND THEY CLAIM NOTHING IS WRONG, COMPUTER RESET AND ISSUES ARE STILL OCCURRING
SERVICE SHIFTER MESSAGE ALL LIGHTS ON GEAR BOX ALL LIT NO CHANGE WHEN OUT INTO GEAR
AIR CONDITIONER STOPPED WORKING. UPON FURTHER INVESTIGATION, MECHANIC INFORMED ME THE PROBLEM ORIGINATED FROM A FAULTY EVAPORATOR SYSTEM. CURRENTLY, THE REPAIR ESTIMATES IS OVER $2000 DUE TO REPLACE THE EVAPORATOR, COMPRESSOR AND FREON. BASED ON JEEP BLOGS, IT HAS BEEN IDENTIFIED THAT JEEP HAS BEEN AWARE OF THIS FAULTY EVAPORATOR PROBLEM, BUT WILL NOT TAKE RESPONSIBILITY. PER JEEP BLOG, ANOTHER GRAND CHEROKEE OWNER WROTE: DEALER'S SERVICE WRITER IMMEDIATELY TOLD ME THAT 85% OF THE TIME WHEN THE A/C GOES OUT IN THIS VEHICLE IT'S THE EVAPORATOR INSIDE THE CAR BEHIND THE DASH. UPON FURTHER EXAMINATION BY THE REPAIR TECHNICIAN THAT'S WHAT NEEDED TO BE REPLACED. I ASKED IF THEY REPLACE THE EVAPORATOR WITH THE SAME PART AND HE SAID NO, THEY NOW USE A DIFFERENT SKU REPLACEMENT EVAPORATOR. OBVIOUSLY, JEEP IS AWARE OF THIS PROBLEM AND HAS MADE CHANGES TO FIX IT.
I STARTED MY CAR UP WHEN THE CAR ACCELERATES THE CAR COMPLETELY STOPS IN TRAFFIC THE CHECK ENGINE LIGHT NOR BATTERY LIGHT CAME ON
WHILE DRIVING OCCASIONALLY FEELS LIKE THE TRANSMISSION BANGS AND IT MAKES A LOUD NOISE. WHEN STOPPED AND PUT IN REVERSE TO BACK UP THERE IS A SIGNIFICANT HESITATION BEFORE TRANSMISSION ENGAGES AND ABILITY TO REVERSE. A COUPLE OF TIMES, PARKED IN DRIVEWAY, CAR WARMED UP, PUT CAR IN DRIVE AND IT FELT LIKE IT WAS STUCK, THE ENGINE REVVED BUT THE CAR DIDN'T MOVE, I PUT THE CAR IN PARK AND BACK IN DRIVE, IT FINALLY FELT LIKE IT BROKE LOOSE- LITERALLY AND I WAS ABLE TO DRIVE. THESE THINGS HAPPEN PERIODICALLY.
ON ROUTE 80 VEHICLE DWNSHIFTED, POWER STEERING AND BRAKES AFFECTED. MILEAGE 9604 JULY 2, 2019. VEHICLE TOWED. AUGUST 30, 3019 IT HAPPENED AGAIN BUT WAS LESS THAN 1 MILE AWAY, DROVE IT THERE PICKED UP VEHICLE ON 9-11-2019. MILEAGE 9817. DROVE IT 30 MILES AND CAME HOME. 7 HOURS LATER., SAME ISSUE AND WAS ONLY 2 BLOCKS FROM MY HOUSE. VEHICLE TOWED AGAIN STATING SERVICE ANTI LOCK BRAKES SERVICE TRANSMISSION, CHANGE OIL, SERVICE PARKING BRAKE, 4WD UNAVAILABLE, CHECK ENGINE LIGHT, ANTI SKID LIGHT ON WOULD NOT SHUT OFF. STEERING, TRANSMISSION AND BRAKES AFFECTED. THIS VEHICLE IS NOT SAFE. SAME ISSUE IN ALL 3 INSTANCES, SO THEY ARE OBVIOUSLY NOT CORRECTING THE PROBLEM. THERE SHOULD AT LEAST HAVE RECALLS ON THESE VEHICLES. SERVICE RECORDS ARE ATTACHED.
WELL IN DRIVE THE CAR TURNED INTO NEUTRAL JUST DIDN'T GO ANYWHERE ONLY HAD THE CAR FOR ABOUT TWO THOUSAND MILES BOUGHT THE CAR USED 2015 ONE YEAR AGO FROM WESTBURY JEEP IT'S A JEEP CHEROKEE LATITUDE 2015. BEEN IN THE SHOP 5 TIMES ALREADY
SERVICE SHIFTER LIGHT COMING ON, HESITATION IN DRIVE, ALL RED LIGHTS AROUND SHIFTER ON RED. VEHICLE SERVICED PREVIOUSLY FOR COMPUTER ISSUES. 40K MILES. WARNING LIGHTS CAME ON DRIVING FROM FL TO PA IN SC APPX 300 MILES, SHUT OFF VEHICLE AND RESTARTED LIGHTS WERE NOT ON. AFTER DRIVING APPX 200 MILES WARNING LIGHTS CAME BACK ON IN VA. STOPPED AND RESTARTED NO LIGHTS ON IN WV OR PA. OUTSIDE TEMPERATURE DIFFERENCE FROM SC TO WV 40 DEGREES COOLER. DROVE THRU PA AND NJ FOR 5 DAYS NO ISSUES. LEFT NJ AND DROVE TO NC WITH NO ISSUES. IN NC AFTER DRIVING APPX 200 MILES SERVICE SHIFTER LIGHT CAME ON IN SC WITH OUTSIDE TEMPERATURE PLUS 40 DEGVREES FROM NJ. SHUT OFF VEHICLE AND RESTARTED AND NO FURTHER ISSUES.
MY 2015 JEEP LATITUDE IS GOING ON IT'S 3RD A C BLOWER MOTOR AND THIS WILL BE WITHIN 2 YEARS AND 3 MONTHS. I HAVE DONE MY DUE DILIGENCE AS A CONSUMER AND THERE IS NO RECORD THAT THIS PART SHOULD BE FAULTY THIS QUICKLY NOR THIS FREQUENTLY. I WAS INSTRUCTED TO REPLACE IT WITH OUT REFERRAL TO THE POTENTIAL OF RELATED PARTS GOING BAD (EX. RESISTOR WHICH WOULD HELP REGULATE THE BLOWER MOTOR. IF IN FACT THE PART IN QUESTION ACTUALLY DOES NEED TO BE REPLACED I AM REQUESTING A REVIEW OF THIS PART ON THE YEAR, MAKE AND MODEL. THIS IS NORMALLY A LIFECYCLE PART AND SHOULD NOT BE FAULTY THIS SOON.
VEHICLE HAS A MIND OF IT'S OWN WHEN IN GEAR. WHEN TRYING BACK OUT OF PLACES IT JERKS UNCONTROLLABLY. ITS ALSO DOES THIS WHEN WAITING IDLE AT A STOP SIGN OR LIGHT. IT WILL JERK FORWARD AS SOON AS YOU LET OFF THE BRAKE AND OTHER TIMES IT WON'T GO AT ALL WHEN ACCELERATING. 3 TIMES NOW IT HAS JUST COMPLETELY SHUT ITSELF OFF WHEN I'M GEAR FOR NO APPARENT REASONS AT ALL. I TRY NOW NOT TO DRIVE IT ALL BECAUSE IT'S NOT SAFE. I'VE KEPT IT UP TO DATE ON ALL THE COMPUTER UPDATES THROUGH A CERTIFIED JEEP DEALERSHIP INCLUDING ALL THE OIL CHANGES AND REQUIRED MAINTENANCE. THE DEALERSHIP SAYS IT HAS TO DO WITH THE TRANSMISSION BUT CAN OFFER NO TRUE FIX THROUGH JEEP.
TRANSMISSION BANGS VERY HARD WHEN SHIFTING AROUND 40 MILES PER HOUR. IF TRAVELING UP AN INCLINE IT SEEMS TO WORSEN THE FORCE OF THE BANG. ALSO HAS A STUTTER WHEN ACCELERATING FROM A STOP IN 1ST GEAR THRU 2ND GEAR.
I HAVE A 2015 JEEP CHEROKEE LATITUDE AND FOR SOME REASON WHEN IT GETS COLD OUTSIDE. MY CAR WON'T START.IN THE MORNING WHEN I GET UP AND IT'S IN MY DRIVE WAY I CLICK MY CAR REMOTE TO UNLOCK MY CAR AND MY HEADLIGHTS WON'T EVEN COME ON SO I HAVE TO MANUALLY OPEN MY DOOR WITH MY KEY. I TURN THE KEY IN THE IGNITION AND THERE IS NO SOUNDS OR CRANKING. THE MONITOR IN FRONT OF THE DRIVER TURNS ON THEN IT SHUTS OFF AFTER A WHILE. THE LIGHTS INSIDE THE CAR TURN ON BUT I'M NOT SURE ABOUT THE RADIO. THERE ARE SOME DAYS AFTER A FEW MOMENTS IT STARTS AND THERE ARE OTHER DAYS WHERE IT TAKES HOURS TO START. I DON'T KNOW WHAT'S THE ISSUE. THIS USUALLY HAPPENS WHEN IT'S 30 DEGREES OR LOWER. SOMETIMES EVEN AFTER WORK IT WON'T START AND I WOULD HAVE TO FIND A RIDE HOME LEAVING IT AT MY JOB.
FLOORBOARD ON DRIVERS SIDE WAS SOAKED TOOK TO DEALER AND THEY CAN'T FIGURE OUT WHAT THE PROBLEM IS, ALSO MY WINDSHIELD GETS FROSTED FROM THE INSIDE WINDSHIELD WHEN PARKED AT NIGHT
SHIFTER SERVICE WARNING CONTINUOUSLY POPS UP ON THE DASH BOARD WHILE ALL LIGHTS BLINK RED ON THE STICK SHIFTER. THIS HAPPENS DAILY, SOMETIMES THE CAR WILL NOT SHIFT OUT OF IT'S CURRENT GEAR WHILE IN MOTION WHICH IS A MASSIVE LIABILITY AND DANGER TO EVERYONE ON THE ROAD. I HAD THE SHIFTER REPLACED AT 27,000 MILES AND THE WARNING LIGHT RETURNED AGAIN AT 40,000 MILES. THERE IS NOW AN "ELECTRICAL" WIRING ISSUE. AFTER RESEARCH, IT APPEARS AS THOUGH THIS IS A MANUFACTURING ISSUE AND CERTAIN ASPECTS WERE RECALLED BUT NOT THE ENTIRE SHIFTER. IF I WERE TRAVELING AT A HIGHER RATE OF SPEED WHEN THE SHIFTER LOCKED UP I WOULD BE DEAD. EACH TIME THE WARNING APPEARS, YOU MUST PULL OVER WITHIN A MINUTE OR SO BEFORE IT LOCKS UP, TURN THE CAR OFF AND RESTART IT. THE MESSAGE DISAPPEARS AND THE CAR OPERATES NORMAL FOR A SHORT TIME. THIS NEEDS TO BE INVESTIGATED.
Trend Over Time
Complaints by year
Other Issues
Common problems reported
Quick Summary
The 2015 Jeep Cherokee has 127 UNKNOWN OR OTHER complaints on file. 2 crashes have been reported. Review the timeline above for detailed owner experiences.