2019 Jeep Cherokee Electrical System
Owner-reported problems and safety issues filed with NHTSA. Review common failures, severity levels, and complaint trends over time.
Complaint Timeline
Chronological view of owner reports
I have problem with my ac stop work after next day i went to change my oil on the dealer , now work and stop work , they said i need to pay 100 for let me know what is the problem , also the star/stop not work for long time ago .
The multifunction display delaminated after 30 months of ownership. This caused random phone calls, changes to the navigation settings, seat heater functions to randomly come on/off and constantly rotated through various settings. The results of these daily occurrences have caused very dangerous distractions. More than once I have drifted out of my lane trying to stop things from changing.
The contact owns a 2019 Jeep Cherokee. The contact stated while stopped in traffic, the vehicle lost electric power and shutdown without warning. The contact stated she moved around the battery cables and the vehicle was able to restart. The dealer was contacted and stated that the VIN was not under recall. The manufacturer was contacted and stated that the VIN was not under recall. The failure mileage was unknown.
Center dashboard Information Touch Screen is delaminating and causing erratic driveability issues (automatic transmission shifting and lurching at a stop) and most recently navigation mistakes
The 8.4" Uconnect screen in my Jeep Cherokee is delaminating. When this happens, the screen will eventually become unusable and I will not be able to access my radio, climate control, safety features, vehicle settings, etc. Additonally, the screen will randomly "click" on different things, meaning that it could, at any time, call SOS or 911. I am unable to use the screen at all while I am driving, so I have to pull over on busy highways to change a radio station or turn on the A/C. This is a widespread issue with vehicles that have this screen.
The touchscreen, which controls all the electronics, nav, climate, radio, phone, etc...has been going bezerk, changing all the settings without being touched. At times, while driving forward, the backup camera has come on. The radio stations will change without notice, screen settings and options pop up. I think you are starting to get it. Once, it dialed someone 27 times back to back while the vehicle was being used. Many instances of this on web forums It is absurd, distracting to the driver, and dangerous. Incident happens multiple times - using todays date.
Unknown. Alarm will sound randomly, exterior lights will flash on and off when vehicle is shut off. Screen display will shut off and sound will turn up and down
Unknown. Vehicle stalls at red lights causing the emergency brake to come on and at least 3 attempts to restart my vehicle.
1) The radio screen display has become streaky. The term used by the dealer is "delamination". This "delamination" can be easily seen whether radio is on or off. 2) The Uconnect function of the radio without prompting: a) Switches back and forth between Satelite radio and AM radio. b) Randomly calls people on the phone contact list. Numbers 1 and 2 above cause driver distraction and makes it harder to read vehicle information such as back up camera and navigation displays. The dealer has confirmed "delamination". There were no warning lamps, messages, etc. The issue first occurred in February 2021.
Front panel electrical lights and radio do not work
At least three times the Jeep has turned off while at a stop but still in drive. The automatic start seems to be related. Now the automatic start has shut off on its own (was not manually disengaged). The first couple of times this occurred we were at a light and the auto start was on so the Jeep went idle. When we pushed to turn the auto start button to off , the vehicle completely shut down while in drive. We had to pt Jeep in park and restart engine.
JUST PURCHASED 2019 JEEP CHEROKEE TRAILHAWK THIS WEEK. IT HAS 27000 MILES ON IT. WENT TO FILL GAS TANK AT GAS STATION; JEEP WOULDN'T START. I HAD TO USE THE REMOTE START OPTION TO START WHILE SITTING IN THE JEEP WHICH LED THE HORN TO BLOW CONTINUOUSLY.
Second time in under a year battery went dead. The first time, While I did take it to the dealer to get it replaced under warranty, still puzzling as to what is draining the battery. Dealer said alternator was good. I’m taking in today to get it fixed. My car is all factory, no mods, no add one. This is my daily driver, drive about 36 to 40 miles highway.
AS I STOP AT A STREET LIGHT USING THE AUTO START/STOP FEATURE...THE JEEP DID NOT TURN BACK ON. I WAS STRANDED AND NEEDED A TOW. EVENTUALLY WITH A JUMP AND TURNING OFF THE AUTO START/STOP BUTTON, THE JEEP WILL DRIVE JUST FINE.
BACK UP CAMERA FAILS TO WORK WHEN SHIFTED IN REVERSE FROM TIME TO TIME. HAS HAPPENED 6 TIMES SINCE VEHICLE WAS PURCHASED.
MY VEHICLE STALLS FOR NO REASON AND I'M TERRIFIED TO DRIVE IT
TL* THE CONTACT OWNS A 2019 JEEP CHEROKEE. THE CONTACT STATED THAT WHILE REVERSING, THE VEHICLE LOSS MOTIVE POWER AND STALLED WITHOUT WARNING. THE VEHICLE WAS TOWED TO FIRST CHRYSLER DODGE JEEP RAM LOCATED AT 280 E. WASHINGTON ST, NORTH ATTLEBOROUGH, MA 02760, TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE VOLTAGE STABILIZER NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED HOWEVER, THE FAILURE RECURRED. THE MANUFACTURER WAS INFORMED OF THE FAILURE AND A CASE WAS FILED. THE FAILURE MILEAGE WAS APPROXIMATELY 11,500.*DT*JB
1029 JEEP CHEROKEE LIMITED, BOUGHT IN JUNE 2020 WITH ABOUT 20000M ON IT. BATTERY LIGHT CAME ON IN MID TRAFFIC ON JULY 13, AND WOULD NOT TURN OFF. TOOK IT BACK TO DEALER/SERVICE A WEEK LATER, THEY COULD NOT FIND THE PROBLEM. 2 DAYS LATER, SAME THING, BATTERY LIGHT COMES ON IN THE MIDDLE OF A MAJOR THUNDERSTORM AND LOTS OF TRAFFIC. CALLED FOR ANOTHER APPOINTMENT, 7 DAYS OUT BECAUSE THE SERVICE DEPT. HAS NO TIME. WILL NOT PROVIDE RENTAL OR OTHER COMPENSATION. I AM ASKING TO RETURN THE CAR. VERY VERY DISAPPOINTED. I HAD A 2000 CHEROKEE LIMITED FOR MANY YEARS, THEN A JEEP COMPASS, NEVER A THING WRONG WITH EITHER CAR, AND NOW THIS!
WHEN DRIVING ON SAME ROADS WITH SIMILAR CLOUD COVER 60% OF THE TIME THE RADIO RECEPTION IS NOT WORKING WELL. CUTS IN AND OUT. THE OTHER 40% OF THE TIME IT WORKS FINE. THE AUDIO COMING FROM A MEDIA SOURCE IS NOT EFFECTED AND NEITHER IS SIRUS RADIO. ONLY FM AND AM STATIONS.
UCONNECT SERVICE NOT WORKING PROPERLY AFFECTING ALL OPTIONS ON RADIO CONTROL PANEL MANAGED BY UCONNECT
STARTED VEHICLE AND WAS ABOUT TO DRIVE OUT OF DRIVE WAY, AND THE 8.4INCH SCREEN WAS WHITE WITH MULTI COLOR LINES GOING DOWN THE FRONT, AFTER A FEW MINUTES IT WENT BLACK. RADIO STILL WORKS, JUST NOW VISUAL. HAPPENED TODAY 12 FEB 2019
ON OCT 29 AT 19991 MILEAGE,THE CELL DID NOT START AT ALL AND FOUND THE BATTERY DEAD ON JEEP CHEROKEE LATITUDE 2.4 L 2019 MODEL PARKED INSIDE THE GARAGE. I USED THE BATTERY CHARGER OVERNIGHT. ON OCT 30, I HAD TO CALL MOPAR SERVICE FOR JUMP START AS MY CHARGER DID NOT WORK. AFTER JUMP, THE ENGINE CLUNKED AND RUN BUT FLASHING ALL INTERIOR LIGHT AND SEVERAL WARNINGS SUCH AS ,ELECTRONIC STABILITY CONTROL,SERVICE 4WD,POWER BRAKE ON DASHBOARD. WHEN I TRIED TO PULL OUT A CAR FROM GARAGE AND SHIFTED THE GEAR TO THE REAR,"THE SERVICE TRANSMISSION RESTART IN PARK WITH VEHICLE AT ZERO SPEED ' DISPLAYED AND ENGINE STOPPED AGAIN.THEN CAR WAS TOWED TO JEEP DEALER.ON OCT 31 THE DEALER CALLED ME AND SAID THE CAR IS READY TO PICK UP. AT THE DEALER, THEY EXPLAINED THE ONE CELL IN THE BATTERY WAS BAD AND REPLACED TO THE NEW BATTERY. ALTHOUGH I ASKED TO EXPLAIN WHY THE BATTERY DAMAGED SO QUICKLY AND IT THERE WAS ANY VEHICLE ELECTRIC SYSTEM. BUT THEY SAID THE THE TECHNICIAN CHECKED ALL SYSTEM AND CONFIRMED ALL OK. BUT NO EXPLANATION WAS PROVIDED WHY SO MANY WARNING S DISPLAYED ON THE DASHBOARD.
"TAKATA RECALL"FOR ABOUT A WEEK AND A HALF, THE BATTERY LIGHT FLASHED ONCE OR TWICE WHILE DRIVING, AND CLOSE TO TWO WEEKS WHILE DRIVING ALL POWER WAS LOST. THE VEHICLE JUST STOPPED IN THE MIDDLE OF THE ROAD, WHILE IT WAS STILL IN MOTION. THANK GOD I WAS NOT ON THE FREEWAY. IT WAS EARLY IN THE MORNING, AND THE STREET WAS NOT CROWDED. I ACTIVATED THE EMERGENCY LIGHTS, AND WAITED A FEW MINUTES THEN RESTARTED IT. I DROVE IT FOR ABOUT FIFTEEN MILES. WHILE DOING SO THE BATTERY LIGHT KEPT FLASHING INTERMITENTLY. VEHICLE IS NOT SAFE TO DRIVE, THERE IS SOMETHING WRONG WITH THE ELECTRICAL SYSTEM. WAITING FOR THE DEALER TO FIX THE ISSUE(S).
HAD THIS CAR 1 MONTH A AFTER ALMOST BEING REAR ENDED TWICE FOUND MYSELF JUMPING OUT THE CAR BEFORE BEING HOT BY SEMI .. AND SEVERAL TIMES BY OTHER CARS ALMOST REARED ME.. THE START/STOP SYSTEM IS AT FAULT ..IS JEEP OR ITS MAKERS GOING TO TAKE RESPONSIBILITY IF I GET REARED BECAUSE CAR DIDN'T START TO KEEP UP WITH TRAFFIC.... I CAN PROVE MY POINT.... I'M SITTING IN STOP AND GO TRAFFIC ON THE INTERSTATE ALL THE CARS IN FRONT OF ME TAKES OFF SEMI COMING UP BEHIND ME ASSUMES I AM TAKING OFF AS WELL AND DOESN'T PLAN ON COMING TO A COMPLETE STOP... I'M HOLD BRAKE WITH LEFT FOOT ..TO KEEP FROM ROLLING PRESSING ON ACCELERATOR CAR DOES NOT START. FREAKING OUT BAIL OUT THE DOOR IN FRONT OF ON COMING VEHICLES ALMOST GETTING RUN OVER BY THEM AS WELL TRUCK STOPS 2 INCHES FROM MY CAR.. IS CHRYSLER GOING TO PAY FOR MY CAR AND INJURIES OVER THIS FLAW AND NOT HAVE TO RESORT TO MY INSURANCE. BECAUSE OF THEIR FORCED FLAW.. I'LL SEND A COPY OF THIS TO MY FRIENDS WHO CAN ALSO RELATE TO THIS PROBLEM THANKS FOR LISTENING ... *JS
IGNITION NOT STARTING AT ALL WHILE PUSHING STARTER BUTTON AND PRESSING BRAKE PEDAL. JEEP HAS BEEN IN THE SHOP SEVERAL TIMES. KEY FOBS REPLACED, STARTER BUTTON REPLACED AND RECEIVER HUB REPLACED. JEEP CONTINUES TO HAVE THIS PROBLEM INTERMITTENTLY OVER THE LAST 6 MONTHS.
Trend Over Time
Complaints by year
Other Issues
Common problems reported
Quick Summary
The 2019 Jeep Cherokee has 70 Electrical System complaints on file. Review the timeline above for detailed owner experiences.