2019 Jeep Cherokee Electrical System

Vehicle was stopped at a light. When I let go of the break the car turned on the parking break. After I turned off the parking break it asked to shift into neutral or park and press the break button the break was locked. I tried to turn the car off but it wouldn’t shut all the way off. It unlocked everything after I turned the engine off and back on.

What happened : The vehicle experienced a sudden electrical failure and loss of normal shutdown control. The vehicle would not start or turn over. After repeated attempts, it eventually started, at which point all dashboard lights began flashing uncontrollably. The engine continued running even after the ignition was turned off and the key was removed. The only way to shut the vehicle down was to disconnect the battery. This created a safety concern due to the inability to control the vehicle’s electrical systems or safely shut off the engine. The failure occurred without prior warning. The vehicle was taken to an authorized dealership for inspection. Diagnostics confirmed a failure of the Body Control Module (BCM). The Steering Column Control Module (SCCM) was also found to be non-functional and may have been affected by the BCM failure. The vehicle remains inoperable and is awaiting replacement of the BCM, which is currently on backorder with no estimated availability. The failed components are available for inspection upon request. The issue has been confirmed by the dealership. No crash occurred, but the malfunction posed a potential safety risk due to uncontrolled electrical behavior and inability to shut down the vehicle normally.

Infotainment not functioning and draining battery. Back up camera not operational

The contact owns a 2019 Jeep Cherokee. The contact stated that while driving up an incline, the vehicle lost power with several unknown warning lights illuminated. The contact restarted the vehicle before the vehicle was reset and resumed normal operation. The vehicle was taken to the dealer, and the electrical system was rebooted because of a loosened wire inside the vehicle. Despite the reboot, the failure persisted. The vehicle was taken back to the dealer and was diagnosed with a defective alternator. The vehicle was taken to an independent mechanic, where the alternator was replaced. Approximately a month after the repair, the failure returned, and the power steering assist, battery, 4WD, and other unknown warning lights flashed on the instrument panel. The manufacturer was not notified of the failure. The vehicle was not repaired. The failure mileage was 61,738

4WD Service Light stays on and Dealership says PTU Actuator box needs replaced @ nearly $4,000 It's a 2019 Jeep Grand Cherokee with 70 miles on it. The part is on a high alert back order and may take a very long time to come in. I am really pissed because I have only owned it for 10 months and if I keep driving it, it could destroy the transmission.

The cars start/stop feature hardly works, and it has just stalled right after the start/stop was engaged and then gave me a message saying “start/stop required” and then was in drive but was rolling backwards and wouldn’t start and then when it finally did start it was a sputtering mess. The start/stop feature consistently struggles to work.

The contact owned a 2019 Jeep Cherokee. The contact parked the vehicle and went inside a restaurant for approximately 30 minutes. Upon returning to the vehicle, the contact opened the front driver’s side door as black smoke poured out of the vehicle. The contact stated that all four windows were covered with black soot. The windshield was cracked. The heater vents and ignition had melted and had fallen to the floor. The dashboard and instrument panel were severely burned with several wires exposed because the contact was able to see inside the dashboard. The authorities were called, but no assistance was provided because there was no active fire. A Police report was filed over the phone. No injuries or property damage were reported. Due to the failure, the vehicle was towed by the Insurance provider to an independent mechanic, where the vehicle was later deemed a total loss. The manufacturer was not notified of the failure. The vehicle remained with the Insurance provider. The failure mileage was approximately 181,000.

Earlier this month, July, 2024 my car experienced a crash or malfunction of the electrical cluster which has caused all systems like (nav, radio, phone, climate) to not work and automatically turn on and off and switch between apps. Of immediate concern is my car keeps calling 911 after stating the SOS call was unsuccessful. The instrument panel cluster is non operational as stated in the recall. There was a recall for this exact problem stating only 52 Jeep Cherokees were impacted; mine is excluded. The Safety Recall is UC4/NHTSA 18V-917 Instrument Panel Cluster. I believe there is too much of a coincidence between my issue and the exact reason for the recall. I cannot get the company to simply let me talk with someone with knowledge of the recall. Ultimately, I want Chrysler to accept my recall per their own communication around the problem.

Failing part - 8.4" Uconnect radio/control center of the Jeep. The Uconnect system is failing and started ghosting the vehicle, changes the radio, heat and AC, turns on backup camera, calls 911, etc. This specifically becomes a when it starts calling phone numbers and turning backup camera and becomes a distraction to the driver. The problem has been confirmed as the system control panel has delaminated and needs to be replaced by a Jeep Dealer. We were advised to have a Dealer check and confirm the control panel has delaminated and confirm it needs to be replaced. We followed this guidance from Chrysler/Jeep and Uconnect and told that once we did this and they confirmed it needed replaced they would start the process to replace the control panel. There were no warning signs that this was starting and first started about 6 months ago. It has now progressed to nearly every time use the vehicle the control panel starts ghosting all the controls. We have researched and understand that this is an issue with all the Uconnect 8.4 control systems, doesn't matter which vehicle it is in. What we have been able to find is it has been determined a safety issue in other vehicles and Chrysler/Jeep is replacing them. But for us we were told they would only warranty it to 60,000 miles. We have about 89,xxx miles on our Jeep. I don't understand how it can be determined a safety issue and Chrysler/Jeep can get by only covering this to 60,000 miles. It becomes a major safety issue when it randomly and constantly starts changing the temperature, fan speed, back up camera, radio, calling numbers including 911, this can only be stopped by turning the system completely off. this causes loss of many functions to the vehicle.

One day before the incident occurred, I was sitting at a red light and the Start/Stop light was green like normal, all of a sudden, it turned amber, and the engine kicked back on. It drove normally, the next day, I tried to start it and it wouldn't turn over, the gas tank was almost full. This is the 2nd time a battery change was done. The first time was for normal service, the battery needed to be changed. The Start/Stop system has worked normally since I bought it (in 2018) The mileage is ~83,000

The contact owns a 2019 Jeep Cherokee. The contact stated while driving at undisclosed speeds, the vehicle turned off unintendedly and failed to restart. The vehicle was towed to an independent mechanic. An unknown recall repair was performed; however, the failure recurred several times. The vehicle was towed to the same independent mechanic where the cause of the failure was not determined. The contact discovered an unknown recall however, the VIN was not included. The manufacturer was not made aware of the failure. The failure mileage was approximately 98,000.

The contact owns a 2019 Jeep Cherokee. The contact stated that while making left and right turns, the battery warning light illuminated, and the vehicle stalled. The vehicle was able to be restarted. The vehicle was taken to an independent mechanic but was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 33,000.

My personal owned 2019 Cherokee has a bubbling/delamination issue with the infotainment screen. Screen has bubbles which obstructs the view for using reverse. The screen has visible obstructions which could render view and cause a crash, serious bodily harm, or death. This has been a ongoing issue with these screens and needs to be addressed before there is a death.

The contact owns a 2019 Jeep Cherokee. The contact stated while attempting to start the vehicle, the PUSH to START button failed to function as needed. The contact stated she replaced the batteries in the key fob; however, the failure persisted. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 63,000.

Jeep touchscreen delaminating. 2019 Cherokee. GPS randomly changes,phone calls with connect randomly made. Seat and radio settings change on their own.

While approaching a traffic light, the jeep just stalled. After trying to restart, the vehicle had no success proceeded to use key for automatic start and system rebooted and was able to start. This was the second time it happened within a month the first time was also at a traffic light, the car just shut off there were no lights indicating there was any issue. Had taken it to an auto mechanic to run a diagnostic and there were no codes in the system. The second incident was yesterday 618 2023 and finally, the engine light has come on Went to an auto parts store had them run a diagnostic and the code was U11C2. The code had shown possible issues may be with the TCM faulty transmission control module, or the PCM. The powertrain control module was faulty. Other possibilities were circuit was poor electrical connection or harness is open or short it. Again, all pertaining to the transmission control module or powertrain control module.

Extensive heat related damage to engine wiring harness, repaired at dealership due to no complete harness available.

Engine wiring harness caught fire with 14,000 miles

Inspected engine wiring harness. Wires for ignition coils show heat damage and bare wires exposed. Unit has been parked for 2 months waiting on parts

The Jeep has the auto start-stop system that turns off the engine when stopping for a prolonged amount of time but the car is still in drive. When I use this, the car often will lose all power when trying to restart and will take a moment before regaining power while I am at the stoplight. I also had a problem with the car starting in general. It will often lose power for a moment when starting. The battery is in good shape. It was just recently inspected while at an oil change. The battery is not the problem. The electrical system is (as I have read whilst doing research since this problem started).

The entire infotainment unit malfunctions, including the rear view camera, heating and cooling controls, navigation system, cell-phone service and radio-related controls. For example: the rear camera comes on when driving down the road, the heat comes on in the max setting (instead of the a/c) in the summer or the a/c comes on in the winter, the navigation system suddenly displays maps in far-away states, the car’s Bluetooth cell# pairing repeatedly dials the numbers in my cell contact list and the radio station buttons beep and keep rapidly changing the radio stations.

While sitting in a parking lot waiting for my children after school my vehicle went from running to dead. No warning lights just dead. As this had previously happened to me I found someone to jump may car and it started right up. It is as if the battery just dies and the car shuts off but nothing works. BUT when I had the battery checked it was found to be in good working order.

While stopped at a stop light the car just died, no warning lights. It just went from running to dead. I was blocking a lane of traffic and could not put the car in neutral as nothing was working. I had to call for police assistance due to traffic and being in a vulnerable position, he was able to manually put the car in neutral and push me onto the grassy median to wait for a tow truck. After I had my car towed home I was able to jump start it with jumper cables.

The auxiliary battery doesn’t not work properly in the vehicle. The car has turned completely off or with the emergency break light on several times while driving when I come to a complete stop. This is a huge safety concern. This is my second battery and the dealership is saying it needs to be replaced. I purchased a brand new one last year.

Ever since I bought this, the battery keeps dying. There is something in the electrical that keeps draining the battery. I went online and typed in "2019 Jeep Cherokee battery keeps dying" and there are HUNDREDS of people with the same problem as mine. I went to AutoZone and had my battery tested. The man tested the battery and it was fine. He told me that something electrical was draining the battery. Can you help us?