136 complaints reported

2020 Jeep Gladiator Steering

Owner-reported problems and safety issues filed with NHTSA. Review common failures, severity levels, and complaint trends over time.

Reports
136
Crashes
1
Fires
0
Injuries
0

Complaint Timeline

Chronological view of owner reports

Feb 2022

This vehicle wanders and pulls you all over the road if your going over 30 miles an hour. Steering is very hard to control and feels like you can can over correct if not careful.

Type: Vehicle, Vehicle: 2020 JEEP GLADIATOR, Manufacturer: Chrysler (FCA US, LLC)
Incident: Feb 2022
Jan 2022

Driving at speeds between 55-75 mph, when the gladiator hits a bump in the road (most commonly a straight bridge gap) the entire front end shakes uncontrollably. When speeding up the shake gets worse. The only remedy is to drop the speed 7-10 mph to stop the shaking. The jeep has been taking in and the steering dampener was replaced, the problem started again about 1 year later. It seems to be worse when the temperature is below 40 degrees.

Type: Vehicle, Vehicle: 2020 JEEP GLADIATOR, Manufacturer: Chrysler (FCA US, LLC)
Incident: Jan 2022
Jan 2022

Driving at highway speeds vehicle is almost uncontrollable. Has dead spots in the steering. When you hit a bump it is super hard to control. Have to slow down most of the time to keep from veering into other lanes. Now it makes a horrible popping sound. Hate driving thus thing

Type: Vehicle, Vehicle: 2020 JEEP GLADIATOR, Manufacturer: Chrysler (FCA US, LLC)
Incident: Jan 2022
Dec 2021

CURRENTLY ON MY 6TH BAD/DANGEROUS STEERING GEAR BOX. 4 BAD ALUMINUM & 2 BAD 'UPGRADED' STEEL BOXES. IT'S ONLY A MATTER OF TIME BEFORE SOMEONE IS KILLED BECAUSE OF THE GIANT DEAD-ZONE OR FREE-PLAY IN THESE BOXES. I THOUGHT THE PROBLEM WOULD BE FIXED WHEN THEY SWITCHED TO STEEL CONSTRUCTION, BUT I WAS SADLY MISTAKEN. THE PROBLEM REMAINS THAT THERE IS ZERO QUALITY CONTROL AT THE MANUFACTURING PLANT FOR THESE GEAR BOXES, AND IT'S FCA'S UNETHICAL PRACTICES THAT ARE TO BLAME. IMO. THEY COULD STEP UP TSB 08-074-20 TO A RECALL, BUT THE ROOT OF THE PROBLEM STILL REMAINS. THESE UNETHICAL SCUM BAGS DO NOT CARE ONCE THEY HAVE OUR MONEY. CAN I CALL FOR A REAL FEDERAL INVESTIGATION INTO THE FCA ON THIS PLATFORM? WHEN YOUR KIDS RADIO FLYER WAGON HAS TIGHTER STEERING THAN YOUR BRAND NEW $50K JEEP, THERE'S A PROBLEM. ALL THE PLAY IS INSIDE THE STEERING BOX. I SENT ONE OF THESE BAD BOXES TO A SPECIALTY SHOP, AND HERE ARE THEIR FINDINGS........... THE BALL SIZING IN THE WORM GEAR NEEDS TO BE UPSIZED/RE-MACHINED TO GET THE PROPER FITMENT FOR NO FREEPLAY. THE PRELOAD ON THE VALVING WAS INCORRECT, THE VALVE WAS MISBALANCED, BEARING PRELOAD INCORRECT, THE ADJUSTMENT CAP FOR THE VALVING WAS NOT PROPERLY STAKED CAUSING IT TO TEAR UP THE THREADS, AND 'WE DON'T UNDERSTAND HOW THE ENGINEERS THOUGHT THAT A STEERING GEAR, BUILT LIKE THAT WOULD BE OK'.

Type: Vehicle, Vehicle: 2020 JEEP GLADIATOR, Manufacturer: Chrysler (FCA US, LLC)
Incident: Apr 2021
Dec 2021

THE STEERING IS LOOSE AND TENDS TO WANDER, MOST NOTICEABLE GOING FREEWAY SPEEDS. I AM CONSTANTLY CORRECTING IT.

Type: Vehicle, Vehicle: 2020 JEEP GLADIATOR, Manufacturer: Chrysler (FCA US, LLC)
Incident: Apr 2020
Nov 2021

My Jeep Gladiator at high speeds drifts constantly from side to side. I just completed a 14 hour trip mostly at highway speeds and I was in fear of my life as the jeep CONSTANTLY drifted in my lane and into other lanes the entire trip. It is clear that the steering mechanism and how the car handles is very SUB PAR and will cause accidents. I am very concerned about going back on the road with this car and will NOT use this on long trips. I am completely exhausted from making adjustments with the wheel to keep me from running into other cars and trucks. I need to know what can be done to FIX this problem?

Type: Vehicle, Vehicle: 2020 JEEP GLADIATOR, Manufacturer: Chrysler (FCA US, LLC)
Incident: Nov 2021
Oct 2021

I RECENTLY PURCHASED THE JEEP GLADIATOR AND THE STEERING SEEMS EXTREMELY LOOSE AS IF I DON'T HAVE CONTROL OVER 50 MPH. I HAVE TO CONSTANTLY MAKE CORRECTIONS WHEN DIVING ON THE HIGHWAY AS IT REQUIRES INTENSE FOCUS NOT TO VEER INTO OTHER LANES. I TOOK MY VEHICLE TO A JEEP DEALERSHIP TO ADDRESS THE LOOSENESS AND THEY EXPLAINED THAT THE STEERING BOX NEEDS TO BE REPLACED, IN WHICH THEY DID. NEEDLESS TO SAY; BECAUSE, I AM POSTING THIS COMPLAINT, THE STEERING STILL FEELS TOO LOOSE, MAKING ME REGRET PURCHASING THIS VEHICLE. THE STEERING PROBLEM NEEDS TO BE ADDRESSED IMMEDIATELY, IT IS TOO DANGEROUS.

Type: Vehicle, Vehicle: 2020 JEEP GLADIATOR, Manufacturer: Chrysler (FCA US, LLC)
Incident: Feb 2021
Aug 2021

FRONT WHEELS START VIOLENTLY WOBBLING AT HIGHER SPEEDS ON THE FREEWAY MAKING STEERING AND HANDLING THE VEHICLE ALMOST IMPOSSIBLE. THE ONLY WAY TO STOP IT IS TO PULL OVER AND STOP THE VEHICLE MOTION. IT IS A SERIOUS AND DANGEROUS PROBLEM. THIS HAS HAPPENED OCCASIONALLY AND UNPREDICTABLY SINCE THE VEHICLE WAS NEW. DODGE SAYS THEY HAVE NO FIX READY.

Type: Vehicle, Vehicle: 2020 JEEP GLADIATOR, Manufacturer: Chrysler (FCA US, LLC)
Incident: Jan 2020
Aug 2021

THE STEERING WHEEL ON MY JEEP GLADIATOR HAS A LOT OF PLAY WHICH ALLOWS THE STEERING WHEEL TO TURN LEFT AND RIGHT WITHOUT THE WHEELS MOVING. AND ALSO THE WHEELS CAN MOVE LEFT AND RIGHT WITHOUT TURNING THE STEERING WHEEL. YOU HAVE TO CONSTANTLY CORRECT THE STEERING. I CONTACTED A LOCAL DEALERSHIP IN MAY OF 2020 ABOUT MY CONCERN BUT WAS TOLD IT WAS NORMAL. RECENTLY FCA CONTACTED ME ABOUT A FIX WHICH INVOLVED REPLACING THE STEERING GEAR BOX. HOWEVER I'M HAVING TROUBLE GETTING THE REPAIR PERFORMED.

Type: Vehicle, Vehicle: 2020 JEEP GLADIATOR, Manufacturer: Chrysler (FCA US, LLC)
Incident: Feb 2020
Jul 2021

WHILE DRIVING AT ANY SPEED THE VEHICLE STEERING CONSTANTLY WANDERS LEFT TO RIGHT. STEERING RESPONSE IS VERY SLOW AND IS VERY DANGEROUS AT HIGHWAY SPEEDS AS VEHICLE PULLS TO LEFT OR RIGHT CAUSING DANGEROUS OVER CORRECTION BECAUSE OF UNRESPONSIVE STEERING. THE PROBLEM OCCURS IN ALL WEATHER CONDITIONS AND HAD HAD THE PROBLEM SINCE IT WAS NEW. VEHICLE CURRENTLY HAS 5300 MILES ON IT. THE CHRYSLER DEALER HAS NO INTEREST IN TAKING CARE OF THE PROBLEM EVEN THOUGH THEY ARE AWARE OF THE SERVICE BULLETIN ISSUED BY CHRYSLER THAT CONFIRMS THE PROBLEM. THIS IS A SERIOUS SAFETY ISSUE AND NEEDS TO BE CORRECTED.

Type: Vehicle, Vehicle: 2020 JEEP GLADIATOR, Manufacturer: Chrysler (FCA US, LLC)
Incident: Apr 2020
Apr 2021

JEEP WONDERS TO THE LEFT OR TO THE RIGHT HAVING TO COORRECT THE STEERING WHEEL ALL THE TIME

Type: Vehicle, Vehicle: 2020 JEEP GLADIATOR, Manufacturer: Chrysler (FCA US, LLC)
Incident: Jan 2021
Feb 2021

Constant issue with what is commonly known as death wobble. Dealer will not fix. Nearly uncontrollable when hitting uneven bumps. Have to slow down well below traffic speed to get it to stop.

Type: Vehicle, Vehicle: 2020 JEEP GLADIATOR, Manufacturer: Chrysler (FCA US, LLC)
Incident: Feb 2021
Feb 2021

At any speed above 10 miles per hour, the steering feels really loose. Very dangerous at highway speeds where I am constantly having to correct my wandering vehicle in order to keep it in a lane. I only have 4500 miles on the truck and it has been like this since I purchased it. For an almost 60k vehicle, it handles like an 60’s model Ford with manual steering. The dead zone in the steering wheel is ridiculous for a vehicle from the 21st century. This vehicle will cause a crash if you are not careful with the over-correction.

Type: Vehicle, Vehicle: 2020 JEEP GLADIATOR, Manufacturer: Chrysler (FCA US, LLC)
Incident: Feb 2021
Jan 2021

I'VE OWNED MY GLADIATOR 6 MONTHS. I HAVE PUT JUST OVER 6,000 MILES ON IT, AND SINCE THE FIRST WEEK, IT HAS DRIVEN LIKE COMPLETE GARBAGE. IT WANDERS ALL OVER THE ROAD, AND CONSTANTLY NEEDS OVER STEER CORRECTION TO KEEP THE VEHICLE GOING STRAIGHT. AFTER DOING SOME LIGHT INVENSTIGATION, JEEP KNOWS THAT THIS IS A WIDE SPREAD ISSUE. THEY ISSUED A TSB REPAIR FOR THIS PROBLEM, AND I HAVE HAD IT COMPLETED. ONCE COMPLETED, THERE WAS NO NOTICEBLE DIFFERENCE. IF ANYTHING IT WAS WORSE. DRIVER FATIGUE IS EXPERIENCED WITH EVERY RIDE IN THE VEHICLE. IT HAS STEERING DEAD SPOTS AT 10 AND 2 ON THE STEERING WHEEL. THE STEERING WHEEL IS LIMP AND UNRESPONSIVE.

Type: Vehicle, Vehicle: 2020 JEEP GLADIATOR, Manufacturer: Chrysler (FCA US, LLC)
Incident: Jan 2021
Dec 2020

THE STEERING FEEL IS VERY LOSE. THE TRUCK HAS THE FEELING LIKE IT WANDERS IN THE LANE AND ALWAYS NEEDS STEERING CORRECTION TO KEEP IT GOING STRAIGHT. NONE OF MY OTHER CARS HAVE EVER DRIVEN LIKE THIS INCLUDING MY PAST JEEPS. THIS MAINLY HAPPENS AT HIGHWAY SPEEDS.

Type: Vehicle, Vehicle: 2020 JEEP GLADIATOR, Manufacturer: Chrysler (FCA US, LLC)
Incident: Mar 2020
Dec 2020

WHILE DRIVING APPROXIMATELY 45MPH ON A 2 LANE ROAD, MY STEERING WHEEL BECAME STUCK OR FROZEN IN ITS POSITION. I WAS UNABLE TO COURSE CORRECT, AND ENDED UP BRAKING INTO THE MEDIAN. I NEVER LOST ENGINE POWER, OR POWER STEERING. THE WHEEL WAS SIMPLY LOCKED, STUCK, OR FROZEN. ONCE STOPPED, I TRIED THE WHEEL AGAIN, AND IT WORKED. I'VE SINCE TAKEN THE VEHICLE TO JEEP, AND THEY ARE ATTEMPTING REPAIR.

Type: Vehicle, Vehicle: 2020 JEEP GLADIATOR, Manufacturer: Chrysler (FCA US, LLC)
Incident: Dec 2020
Dec 2020

EXCESSIVE STEERING WANDER/ROAD WALKING. THIS IS BEING REPORTED IN LARGE NUMBERS OF JEEP GLADIATOR VEHICLES IN ALL JEEP FORUMS. ESPECIALLY DANGEROUS AT HIGHWAY SPEEDS, AND WITH INCREASED WINDS, OR TOWING. JEEP CURRENTLY HAS A TECHNICAL SERVICE BULLETIN 08-074-20 ACTIVATED, BUT DEALERSHIPS DON'T HAVE AVAILABLE STOCK OF THE REPLACEMENT STEERING BOX CALLED FOR, AND SEEM DISINTERESTED IN REPLACING BECAUSE IT IS NOT A RECALL. THIS CONDITION AND PROBLEM HAS BEEN PRESENT SINCE BUYING THE VEHICLE, AND THAT IS CONSISTENT WITH REPORTS BY OTHER BUYERS ACROSS ALL FORUMS. PLEASE CONSIDER MAKING A RECALL, AS THE PROBLEM IS DANGEROUS, AND AFFECTS MOST VEHICLES, SO AS TO FACILITATE REPLACEMENT.

Type: Vehicle, Vehicle: 2020 JEEP GLADIATOR, Manufacturer: Chrysler (FCA US, LLC)
Incident: Oct 2020
Dec 2020

THE STEERING ON THIS JEEP GLADIATOR IS EXTREMELY DANGEROUS. THE TRUCK IS ALL OVER THE ROAD AND IF YOU ARE AT HIGHWAY SPEEDS IT'S WHITE KNUCKLE RIDE YOU CAN'T WAIT TO GET OVER WITH. THIS VEHICLE NEEDS TO BE TAKEN OFF THE ROAD.

Type: Vehicle, Vehicle: 2020 JEEP GLADIATOR, Manufacturer: Chrysler (FCA US, LLC)
Incident: Oct 2020
Dec 2020

VEHICLE WANDERS IN LANE FROM RIGHT TO LEFT. HARD TO MAINTAIN A STRAIGHT LINE. IF THE WIND IS BLOWING OR GUSTY, THE VEHICLE WILL DART FROM ONE SIDE OF LANE TO THE OTHER. DANGEROUS TO DRIVE. I THINK THERE IS SOMETHING WRONG WITH THE STEERING BOX. YOU CAN MOVE THE STEERING WHEEL FROM ABOUT 10:00 TO 1:00 AND THE STEERING TIRES WILL NOT MOVE.

Type: Vehicle, Vehicle: 2020 JEEP GLADIATOR, Manufacturer: Chrysler (FCA US, LLC)
Incident: Feb 2020
Dec 2020

I HAVE HAD JEEPS SINCE 1974 AND I AM A CHRYSLER RETIREE AND THIS NEW GLADIATOR IS NEARLY IMPOSSIBLE TO HOLD STRAIGHT ON THE ROAD..THE STEERING IS SO LOOSE IT WANDER SIDE TO SIDE..ON A NARROW 4 LANE IT IS WHITE KNUCKLE DRIVING..IT SCARES ME TO GO FAR IN IT..

Type: Vehicle, Vehicle: 2020 JEEP GLADIATOR, Manufacturer: Chrysler (FCA US, LLC)
Incident: Feb 2020
Dec 2020

THIS IS THE SECOND TIME MY GLADIATOR HAS BEEN BACK FOR STEERING RELATED ISSUES. THE FIRST WAS DRIFTING TO THE RIGHT WHICH WAS CORRECTED BY ADJUSTING THE TOE (AT 412 MILES). TODAY I BROUGHT IT IN AGAIN BECAUSE AT HIGHWAY SPEED THE STEERING NEEDS CONSTANT CORRECTION TO STAY IN THE LANE. THE DEALER INDICATED THAT THE FRONT END ALIGNMENT WAS IN FACTORY SPECS BUT THE TIRES WERE A FEW POUNDS OVER SO PERHAPS THAT WAS THE PROBLEM. I ONLY GOT TO DRIVE ABOUT 55 MPH ON THE WAY HOME BUT THE PROBLEM STILL EXISTS. MY OLD 2009 WRANGLER UNLIMITED HAS NEVER HAD ANY SUCH STEERING ISSUES AND STILL TRACKS STRAIGHT AT 110K. THERE IS OBVIOUSLY A PROBLEM THAT MAYBE JEEP (FCA) HAS YET TO ACKNOWLEDGE BECAUSE THERE ARE NUMEROUS VIDEOS/BLOGS LISTING COMPLAINTS VERY SIMILAR TO MINE AND ALSO NUMEROUS COMPLAINTS FILED WITH THE NHTSA. A COMPANY, SYNERGY MFG, HAS COME UP WITH A NOVEL SOLUTION DUE TO DEMAND FOR A FIX SO APPARENTLY THERE IS A PROBLEM. *TR

Type: Vehicle, Vehicle: 2020 JEEP GLADIATOR, Manufacturer: Chrysler (FCA US, LLC)
Incident: Dec 2020
Dec 2020

STEERING ISSUES - LARGE DEAD SPOT IN STEERING THAT MAKES IT EXTREMELY DANGEROUS TO DRIVE. MY WIFE WON'T EVEN DRIVE THE VEHICLE AS IT SCARES HERE AT HIGHWAY SPEEDS. AROUND TOWN THE DEAD SPOT IS SMALLER - STILL A WORK OUT TO KEEP STRAIGHT, BUT VERY DANGEROUS AT HIGHWAY SPEEDS. THE TRUCK WANDERS ALL OVER AND YOU HAVE TO CONSTANTLY CORRECT. CROSS WINDS ARE EVEN WORSE AS YOU HAVE TO CROSS THE GAP OF THE DEAD ZONE WHEN THE GUST STOPS BEFORE CONTROLLING THE STEERING. TOOK IN TO THE DEALER LAST WEEK - THEY CHECKED IT ALL OVER, FOUND NOTHING WRONG UNDERNEATH - TOLD ME THAT +/- HALF AN INCH DEAD SPOT IS IN SPEC. PROBLEM IS THAT ON A RACK IN THE SHOP, THE DEAD SPOT IS SMALLER (WHILE A WHOLE INCH IN PLAY IS STILL A LOT AND SHOULD BE UNACCEPTABLE FOR ANY CAR MADE IN THE LAST COUPLE DECADES). ON REAL WORLD DRIVING CONDITIONS, THERE IS RESISTANCE FROM THE ROAD, SO THE DEAD SPOT IS A LITTLE LARGER. GO FASTER, LIKE THE 75 AND 80MPH ROADS IN TEXAS, THE DEAD SPOT IS HUGE. AT HIGHWAY SPEEDS IT LOOKS SIMILAR OR WORSE THAN THIS VIDEO - HTTPS://WWW.YOUTUBE.COM/WATCH?TIME_CONTINUE=6&V=Q8TFEHCOTJQ&FEATURE=EMB_LOGO WILL BE TAKING IT TO ANOTHER DEALER AND ANOTHER UNTIL RESOLVED - NOT SAFE TO DRIVE ON HIGHWAY - AND COMPARED TO OUR OTHER JEEP - THE STEERING IN THAT IS TIGHT AND RESPONSIVE - SO THIS IS AN ISSUE THAT CAN BE RESOLVED IF JEEP WANTS TO RESOLVE. MANY OTHER VIDEOS WERE POSTED, LOOKS LIKE MANY TAKEN DOWN NOW. SOMETHING ISN'T RIGHT IN THE STEERING BOX - TOO MUCH SLOP - NEED ENGINEERING TO PUT OUT A FIX AS SERVICE SHOPS AT DEALERS HAVE NO GUIDANCE TO FIX, AND WILL JUST KEEP SAYING IT'S A JEEP THING (BUT NOT ALL JEEPS HAVE THIS ISSUE AND NOT ALL GLADIATORS HAVE THIS ISSUE, WHICH MEANS IT CAN BE FIXED).

Type: Vehicle, Vehicle: 2020 JEEP GLADIATOR, Manufacturer: Chrysler (FCA US, LLC)
Incident: Nov 2019
Nov 2020

THE VEHICLE DEVELOPED SEVERE SHAKING IN THE STEERING WHEEL AT HIGHWAY SPEED. THIS IS TYPICALLY REFERRED TO AS DEATH WOBBLE. THE VEHICLE STEERING, SUSPENSION, AND TIRES HAVE NOT BEEN MODIFIED FROM THE FACTORY. THE STEERING HAS BEEN PRESENT SINCE PURCHASING THE ISSUE BUT HAS RECENTLY DEVELOPED INTO A MUCH MORE UNSAFE CONDITION.

Type: Vehicle, Vehicle: 2020 JEEP GLADIATOR, Manufacturer: Chrysler (FCA US, LLC)
Incident: Nov 2020
Nov 2020

VEHICLE IS UNSAFE AT HIGHWAY SPEEDS. STEERING IS EXTREMELY LOOSE CAUSING VEHICLE TO WANDER LEFT AND RIGHT AND DIFFICULT TO KEEP IN LANE.VERY UNSAFE IN MODERATE TO HARD BRAKING AS WELL. MANUFACTURER HAS ISSUED A TSB BUT DEALERSHIPS ARE NOT FORTHCOMING IN THE REPAIR. THIS NEEDS TO BE A SAFETY RECALL BEFORE PEOPLE MORE PEOPLE ARE HURT/KILLED

Type: Vehicle, Vehicle: 2020 JEEP GLADIATOR, Manufacturer: Chrysler (FCA US, LLC)
Incident: Oct 2020
Nov 2020

AT A LOW SPEED IN A RIGHT HAND TURN, A COMPLETE LOSS OF STEERING CONTROL OCCURRED. STEERING SEAMED TO LOCK UP. HAD TO STOP VEHICLE, USED SOME FORCE TO TURN STEERING WHEEL LEFT AND RIGHT. AFTER ATTEMPTING THIS TASK, WHEN TURNING TH STEERING WHEEL TO THE LEFT, ABILITY TO STEER RETURNED. VEHICLE WAS THEN MOVED INTO THE GARAGE AND LEFT. THIS OCCURRED2 DAYS AFTER VEHICLE WAS REPORTED BY DEALERSHIP AS BEING REPAIRED. THIS HAS OCCURRED SEVERAL TIMES, TURNED OVER TO DEALERSHIP FOR REPAIRS. I DO NOT FEEL SAFE OPERATING THIS VEHICLE.

Type: Vehicle, Vehicle: 2020 JEEP GLADIATOR, Manufacturer: Chrysler (FCA US, LLC)
Incident: Nov 2020

Trend Over Time

Complaints by year

Quick Summary

The 2020 Jeep Gladiator has 136 Steering complaints on file. 1 crashes have been reported. Review the timeline above for detailed owner experiences.