48 complaints reported

2017 Jeep Grand Cherokee Power Train

Owner-reported problems and safety issues filed with NHTSA. Review common failures, severity levels, and complaint trends over time.

Reports
48
Crashes
3
Fires
0
Injuries
1

Complaint Timeline

Chronological view of owner reports

Mar 2022

The contact owns a 2017 Jeep Grand Cherokee. The contact stated while driving 20 MPH on a local street, the vehicle shifted abnormally hard and the transmission made a loud banging sound. The contact stated that the check engine warning light was illuminated. The contact pulled over and took the vehicle to an independent mechanic, where it was determined that several transmission clutches needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 110,000.

Type: Vehicle, Vehicle: 2017 JEEP GRAND CHEROKEE, Manufacturer: Chrysler (FCA US, LLC)
Incident: Mar 2022
Oct 2021

We were driving up I95 and our Jeep made a weird noise. We thought we had hit something, but we had not. When we tried to put the car into gear it would not and we could not drive it. Jeep does not have a recall of this vehicle, but doing a simple search online I have found multiple sites that note 2017 Jeeps having the same issues with transmission. This is a costly repair that should be covered by the company because it is a well known issue. Here are some of the articles I found with their web addresses: Jeep RecallIn the middle of 2020, Jeep was forced to recall almost 100,000 Jeep Cherokees due to transmission problems. Fiat Chrysler promised to install and update the new software into the specific model so that the malfunctions will not occur again – and if they do, the driver will immediately be alerted to the ongoing problem.The affected Cherokee cars had a transmission concern that could potentially lead to a loss of power while driving, causing an increased risk of a crash and safety issues. The company issued a statement at the time of the recall, addressing the potential transmission slipping, loss of propulsion, and lack of transmission engagement.The Jeep Cherokees in the recall were produced between the 2014 and 2017 model years, with the affected models having an extremely high Jeep transmission repair cost and safety concerns. The models are almost exclusively all-wheel-drive options between 2014-2-17, with a two-speed Power Transfer Unit. https://www.cashcarsbuyer.com/jeep-transmission-repair-cost/ While the 2015 transmission receives a lot of notice, there are other vehicles in the Jeep Grand Cherokee lineup that have also had problems reported by consumers. One key complaint is repeated in the 2016 and 2017 model years.In these vehicles, the driver notes the vehicle lurches forward when the gas pedal is depressed, specifically when making a turn. This can increase the risk of an accident.Others report that while they are driving the vehicle

Type: Vehicle, Vehicle: 2017 JEEP GRAND CHEROKEE, Manufacturer: Chrysler (FCA US, LLC)
Incident: Oct 2021
Sep 2021

The check engine light and a (A)! light with "service auto/start stop" came on at the same time with no symptom of any issue being immediately noticeable. The Parking break "BRAKE" light on the dash light up for half a second. Then the transmission was stuck in 7th gear and would not downshift on its own. When pulling on the wheel's paddles a "shift denied" message was deplayed despite the fact i was going 10mph in 7th gear. Check engine light code was P076F and U0001 and U1199. Upon driving the vehicle again Car this time transmission got into 8th gear and stated "shift denied" and wouldn't downshift from 8th gear for any reason. I parked it for a couple days. When trying to take it to the dealership (A)! came back on about 5 min into my drive and stayed on for the remaining 25 min. Fault Log as of showing P076F (though car shifted fine through all gears except for that one day), U0001, P00FD, U0447, U1199, P02D1. The following things happened on the drive to the dealership 1) While driving the phrase "Service Shifter" showed up for less than 1 second and went away. 2) Then randomly the gauge clusters parking "BRAKE" light turn 3) The vehicle got stick in 3rd gear. The dealership provided a flash update to the transmission stating it was a "known issue" which is why there was already a software update, but this costed me over $200 to pay for a known issue that necessitate going to a dealership as the only way to get the known software update uploaded. It happened again 3 weeks already which almost resulted in a crash due to the vehicle being stuck in 7th gear even at low speeds (less than 10 MPH). The dealership "Roger Williams Jeep in Weatherford Texas" looked at it again and stated. They did't know what the problem was and that Jeep does not allow them to service the transmissions and they cannot explain any of the lights and sticking on other gears but the "service manual and jeep" would only allow a replacement of the transmission for $8,100.

Type: Vehicle, Vehicle: 2017 JEEP GRAND CHEROKEE, Manufacturer: Chrysler (FCA US, LLC)
Incident: Aug 2021
Sep 2021

Transmission went out in Kingman AZ, we live in WI. Warning light came on, luckily enough we got to a dealership. Truck is still in AZ waiting for a new transmission, as it is under warranty, apparently their on NONE available in the US. We are on special order list and have no idea how long it will take. Dealership says 2 days later another vehicle came in with the exact same problem. Jeep knows this is a problem and are hiding it.

Type: Vehicle, Vehicle: 2017 JEEP GRAND CHEROKEE, Manufacturer: Chrysler (FCA US, LLC)
Incident: Mar 2021
Jul 2021

My car's shifter is not lighting up and the car says "service shifter" The car is not even 5 years old. This should not be an issue.

Type: Vehicle, Vehicle: 2017 JEEP GRAND CHEROKEE, Manufacturer: Chrysler (FCA US, LLC)
Incident: May 2021
Feb 2020

THE TRANSMISSION STOPPED WORKING WHILE DRIVING. THE CAR STALLED IN THE MIDDLE OF A BUSY INTERSECTION. THE JEEP HAS 57,067 MILES AND NOW IT DOES NOT DRIVE.

Type: Vehicle, Vehicle: 2017 JEEP GRAND CHEROKEE, Manufacturer: Chrysler (FCA US, LLC)
Incident: Jun 2020
Oct 2019

VEHICLE TRANSMISSION LOCKED UP IN THE MIDDLE OF A PARKING LOT COULD NOT MOVE THE CAR FORWARD OR BACKWARD NOR COULD I MOVE THE GEAR SHIFTER FROM DRIVE TO PARK OR NEUTRAL... I WAS ALSO UNABLE TO GET THE VEHICLE TO SHUT OFF WHICH IN ITSELF COULD BE A SAFETY ISSUE IF I WAS IN MY GARAGE. THE VEHICLE NEEDED TO BE TOWED BACK TO THE DEALERSHIP. DASHBOARD READ: SERVICE SHIFTER - STOP SAFELY, SHUT OFF ENGINE TO ENGAGE PARK -- PLEASE NOTE THAT WE FOLLOWED THE INSTRUCTIONS AND WE WERE UNABLE TO TURN THE VEHICLE OFF AND/OR GET IT INTO PARK.

Type: Vehicle, Vehicle: 2017 JEEP GRAND CHEROKEE, Manufacturer: Chrysler (FCA US, LLC)
Incident: Oct 2019
Sep 2019

2017 GRAND CHEROKEE 'SERVICE SHIFTER' PROBLEM. I GET THE MESSAGE POPPING UP IN THE DRIVER INFORMATION AREA, ALONG WITH THE VEHICLE SHIFTING DIFFERENTLY THAN NORMAL. THIS SEEMS TO BE A COMMON PROBLEM WITH NO DEFINITIVE SOLUTION.

Type: Vehicle, Vehicle: 2017 JEEP GRAND CHEROKEE, Manufacturer: Chrysler (FCA US, LLC)
Incident: Jan 2019
May 2019

NO SHIFTING ISSUES FOR THE FIRST 49,000 MILES. NOW, AT 50K MILES, THE VEHICLE SHIFTS HARD IN ALL GEARS, BUT MOSTLY IN 6TH, 7TH, AND 8TH. THE HARD SHIFT SOMETIMES FEELS LIKE A 5 LBS HAMMER SLAMMING INTO THE METAL FRAME OF THE VEHICLE. NOT ALL SHIFTS ARE HARD. MOST HARD SHIFTS ARE WHEN HOLDING THE THROTTLE STEADY AND THE VEHICLE SLOWLY APPROACHES A SHIFT POINT. IN 8TH GEAR YOU CAN HOLD 5% THROTTLE TO MAINTAIN HIGHWAY SPEED, THEN GIVE 10% MORE THROTTLE FOR AN UPHILL AND THE TRANSMISSION WILL STAY IN 8TH GEAR, BUT BRIEFLY SHUTTER FOLLOWED BY AN OBVIOUS BANG OR JERK OF THE VEHICLE. SOME BAD SHIFTS ARE REPETITIVE WITH FOUR OR FIVE HESITATIONS AND POPS OR BANGS OF THE TRANSMISSION. THESE HARD CLUNKS HAPPEN AT 30-45 MPH, OR AT HIGHWAY SPEEDS OF 75-80 MPH. SOME FEEL LIKE BUMPS IN THE ROAD, WHILE OTHERS FEEL LIKE VIOLENT BANGS. THE ISSUE DOES NOT HAPPEN WHEN GIVING THE VEHICLE 80% OR MORE THROTTLE. ISSUES ARE USUALLY AT 5% TO 35% THROTTLE. IT HAPPENS MOST OFTEN WHEN ACCELERATING TOWARDS A NORMAL SHIFT POINT SLOWLY. BEFORE THE NORMAL SHIFT, THE TRANSMISSION WILL SLIP AND BANG. ON A TWENTY-MINUTE DRIVE OF MIXED HIGHWAY AND CITY, IT MAY BANG 5 TO 10 TIMES OR MORE. VIOLENT BANGS ARE ONCE OR TWICE PER WEEK, BUT SOMETIMES TWICE A DAY. THE DRIVING SITUATION IS WHAT INCREASES THE LIKELIHOOD OF FEELING A BAD KICK OR BANG. NOT ALL BANGS RESULT IN A SHIFT. SOME BANGS HAPPEN BUT THE VEHICLE STAYS IN THE SAME GEAR AS IF IT JUST SLIPPED AND THEN CAUGHT THE SAME GEAR AGAIN.

Type: Vehicle, Vehicle: 2017 JEEP GRAND CHEROKEE, Manufacturer: Chrysler (FCA US, LLC)
Incident: Nov 2019
Jan 2019

THE VEHICLE'S AUTOMATIC TRANSMISSION HAS HAD 6 INCIDENTS WHERE IT HAS NOT SHIFTED PROPERLY: 3 TIMES IT HAS BEEN STUCK IN 1ST GEAR AND NOT AUTOMATICALLY SHIFTED TO HIGHER GEARS. EACH TIME THIS HAPPENED WHEN PROCEEDING FROM A FULL STOP WHEN THE TRAFFIC LIGHT CHANGED INTO AN INTERSECTION, WITH THE GEAR SELECTOR IN D. EACH TIME I HAD TO QUICKLY PUT THE GEAR SELECTOR IN N AND BACK INTO D TO REMEDY THIS. 2 TIMES, WHILE AGAIN STOPPED AT A TRAFFIC LIGHT WITH THE GEAR SELECTOR IN D, I STEPPED ON THE ACCELERATOR WHEN THE LIGHT CHANGED, BUT THE VEHICLE JUST REVVED AND DID NOT MOVE. I CHECKED THE GEAR SELECTOR AND IT WAS STILL IN D, BUT WOULD STILL ONLY REV AND NOT MOVE. AGAIN, AS ABOVE, I PUT THE GEAR SELECTOR IN N AND BACK INTO D. ONLY THEN WOULD THE VEHICLE DRIVE. JUST LAST WEEK, I WAS ATTEMPTING TO PARALLEL PARK ON THE STREET. I PUT THE GEAR SELECTOR IN R TO BACK INTO THE EMPTY SPACE. NO VEHICLES WERE BEHIND MINE, NOR ANY ON MY LEFT. I STEPPED ON THE ACCELERATOR, BUT THE ENGINE JUST REVVED, THE VEHICLE DIDN'T MOVE. I TRIED AGAIN AND AGAIN, BUT IT JUST REVVED. I PUT THE GEAR SELECTOR IN D, WENT A LITTLE FORWARD, THEN PUT THE SELECTOR IN R. THIS TIME THE VEHICLE DID MOVE IN REVERSE. THESE INCIDENTS HAPPENED OVER THE PAST 2 YEARS. THE VEHICLE IS CURRENTLY IN THE SERVICE DEPARTMENT AT MCKEVITT CHRYSLER JEEP DODGE IN BERKELEY, CA TO DIAGNOSE AND REPAIR THIS RECURRING ISSUE. THIS IS THE 3RD TIME I HAVE BROUGHT THE VEHICLE TO THIS DEALERSHIP FOR THIS SAME ISSUE. THE PREVIOUS TWO TIMES, THEY WERE UNABLE TO FIND THE CAUSE OF THE PROBLEM. I HAVE FOUND THAT 20 OTHER OWNERS OF 2017 JEEP GRAND CHEROKEES HAVE REPORTED SIMILAR COMPLAINTS ON THE CAR REPAIRS.COM WEBSITE: HTTP://M.CARCOMPLAINTS.COM/JEEP/GRAND_CHEROKEE/2017/TRANSMISSION/

Type: Vehicle, Vehicle: 2017 JEEP GRAND CHEROKEE, Manufacturer: Chrysler (FCA US, LLC)
Incident: Jan 2019
Oct 2018 Crash

JEEP ROLL AWAY WHILE IN PARK. ORIGINAL DRIVER PUT CAR IN PARK AND LET THE CAR SETTLE ON PAWL. AFTER POSITIVE STOP IN PARK, DRIVER APPLIED PARKING BRAKE AND LEFT THE VEHICLE TAKING KEY FOB WITH HER, AND CLOSED DOOR. CAR WAS STILL RUNNING. NEW DRIVER OPENED THE DOOR, ENTERED AND CLOSED DOOR. DRIVER REMOVED PARKING BRAKE AND ATTEMPTED TO MOVE CAR INTO DRIVE. WITHOUT KEY FOB, THIS IS NOT POSSIBLE. CAR REPORTED KEY FOB HAD LEFT THE VEHICLE, AT WHICH TIME THE 2ND DRIVER LEFT THE VEHICLE TO RETRIEVE THE KEY. ONCE LEAVING THE VEHICLE, THE CAR BEGAN TO ROLL BACKWARDS WITHOUT THE DRIVER AND WITH A SOMEONE IN THE PASSENGER SEAT. WHILE ROLLING PASSENGER TRIED TO MOVE SHIFTER INTO PARK, BUT HANDLE WAS FIRMLY IN THE PARK POSITION. CAR ROLLED APPROXIMATELY 300 FEET BEFORE HITTING A HOUSE. POLICE REPORT INDICATES CAR WAS IN PARK AND WITHOUT KEY FOB.

Type: Vehicle, Vehicle: 2017 JEEP GRAND CHEROKEE, Manufacturer: Chrysler (FCA US, LLC)
Incident: May 2018
Oct 2018

TL* THE CONTACT OWNS A 2017 JEEP GRAND CHEROKEE. WHILE THE CONTACT WAS ATTEMPTING TO PARK ON AN INCLINED DRIVEWAY, THE VEHICLE ROLLED BACKWARDS WHILE ENGAGED IN DRIVE. THE VEHICLE WAS TAKEN TO THE DEALER (GILLMAN CHRYSLER JEEP RAM DODGE, 10585 W SAM HOUSTON PARKWAY S, HOUSTON, TX 77099) WHERE THE CONTACT WAS INFORMED THAT ALL THE VEHICLES MANUFACTURED OF THE SAME YEAR AND MODEL WERE DESIGNED IN THAT MANNER. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 15,000. THE VIN WAS NOT AVAILABLE.

Type: Vehicle, Vehicle: 2017 JEEP GRAND CHEROKEE, Manufacturer: Chrysler (FCA US, LLC)
Incident: Sep 2018
Sep 2018 Crash

DRIVER WAS PULLING INTO A PARKING SPOT DOING APPROX 2 MILES PER HOUR. ALL OF A SUDDEN THE CAR PROPELLED FORWARD, JUMPED THE CEMENT PARKING BLOCK AND HIT THE BUILDING THAT THE PARKING SPOT WAS IN FRONT OF. DRIVER WAS GOING TOO SLOW AND HAD FOOT OVER BRAKE THE ENTIRE TIME SO HOW DID THE CAR JUST PROPEL FORWARD? 1 MONTH OR SO AFTER ACCIDENT RECEIVED A LETTER THAT THERE WAS A RECALL ON THE CRUISE CONTROL SYSTEM. TOOK CAR INTO THE JEEP DEALER WHO SAID THAT WHAT THE JEEP DID COULD TOTALLY HAVE BEEN A RESULT OF THE RECALL????!!!!!!!

Type: Vehicle, Vehicle: 2017 JEEP GRAND CHEROKEE, Manufacturer: Chrysler (FCA US, LLC)
Incident: Jan 2018
Jul 2018

MY CAR HAS 3500 MILE ON IT. MY CAR WAS STATIONARY HOWEVER IT WAS IN GEAR, I WAS AT A STOP LIGHT, AND HAD TAKEN MY FOOT OFF THE BRAKE AND PUT MY FOOT ON THE GAS PEDAL WHEN THE LIGHT CHANGED TO GREEN. IT LURCHED AND THEN ALL OF A SUDDEN CAME UP WITH A MESSAGE SAYING "PLACE CAR IN PARK THEN SELECT GEAR" WHILE LIGHTS WERE FLASHING AT THE GEAR SHIFTER AT THE D WHERE IT WAS AT AND ON THE DASHBOARD INDICATOR WHERE INDICATING THAT MY CAR WAS IN "DRIVE" I HAD TO PUT THE CAR IN PARK IN THE MIDDLE OF THE ROAD WITH A GREEN LIGHT AND THEN PUT IT BACK INTO DRIVE AND LUCKILY IT DID ENGAGE. I HAVE READ THAT OTHER PEOPLE HAVE HAD THIS HAPPEN TO THEM WHILE MOVING AND ON THE FREEWAY, WHICH SCARES ME BECAUSE I WAS ABOUT A MILE FROM GETTING ONTO THE FREEWAY MYSELF. THE CAR WOULD NOT LET ME DO ANYTHING UNTIL I PUT IT INTO DRIVE, SO IF THIS HAD HAPPENED WHILE GOING 65 MILES AN HOUR IT COULD HAVE BEEN VERY HAZARDOUS.

Type: Vehicle, Vehicle: 2017 JEEP GRAND CHEROKEE, Manufacturer: Chrysler (FCA US, LLC)
Incident: Jul 2018
Jun 2018

I BOUGHT A NEW 2017 JEEP GRAND CHEROKEE IN FEBRUARY 2017. VEHICLE COMPLETELY BROKE DOWN AT A MAIN STREET INTERSECTION ON APRIL 2017 AND WOULD NOT MOVE. TOWED TO DEALERSHIP. DEALERSHIP REPLACED THE TRANSMISSION. 2 WEEKS LATER VEHICLE JUST TURN OFF ON MAJOR FREEWAY. AGAIN RETURNED TO DEALERSHIP. JUNE 2018 ENTERING MAJOR HIGHWAY TRANSMISSION CHANGED GEARS AND WOULD NOT ACCELERATE. PER DEALERSHIP SOFTWARE UPDATE FIXED PROBLEM. 2 DAYS LATER DROVE FOR OVER AN HOUR AND WHILE STOPPED AT INTERSECTION VEHICLE WOULD NOT MOVE..NOT ACCELERATING. CURRENTLY VEHICLE BACK AT DEALERSHIP AND INFORMED TRANSMISSION NEEDS TO BE REPLACED. PER SERVICE REP TRANSMISSION ON BACK ORDER AND NO ETA ON WHEN VEHICLE TRANSMISSION WILL BE REPLACED. THIS IS MY PRIMARY VEHICLE AND I AM GO HONESTLY SCARED TO DRIVE THIS VEHICLE.

Type: Vehicle, Vehicle: 2017 JEEP GRAND CHEROKEE, Manufacturer: Chrysler (FCA US, LLC)
Incident: Jun 2018
Apr 2018

TL* THE CONTACT OWNS A 2017 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE GEAR SHIFTER COULD NOT BE MOVED OUT OF THE PARK POSITION. THE CONTACT ENGAGED THE GEAR SHIFTER WITH FORCE INTO PARK AND THE VEHICLE JOLTED AGGRESSIVELY. AS A RESULT, THE VEHICLE DROVE OVER A LARGE ROCK THAT CAUSED DAMAGE TO THE UNDERCARRIAGE. THE VEHICLE WAS TAKEN TO AN UNKNOWN DEALER WHERE IT WAS DIAGNOSED THAT THE DRIVE TRAIN NEEDED TO BE REPLACED. THE DEALER REPLACED THE DRIVE TRAIN, BUT THE FAILURE PERSISTED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 12,000.

Type: Vehicle, Vehicle: 2017 JEEP GRAND CHEROKEE, Manufacturer: Chrysler (FCA US, LLC)
Incident: Jan 2017
Jan 2018

WHILE TRAVELING IN DRIVE AT VARIOUS SPEEDS, THE TRANSMISSION SPONTANEOUSLY GOES INTO NEUTRAL, BUT THE GEAR SHIFTER REMAINS IN DRIVE. THE GEAR SHIFTER HAS TO BE MOVED TO NEUTRAL AND THEN BACK INTO DRIVE TO RE-ENGAGE THE TRANSMISSION. THIS HAS HAPPENED FOUR TIMES IN THE ONE YEAR SINCE I BEGAN LEASING THE VEHICLE, THE FIRST TIME ON JULY 4, 2017. THE VEHICLE HAD ABOUT 2,500 MILES ON IT.

Type: Vehicle, Vehicle: 2017 JEEP GRAND CHEROKEE, Manufacturer: Chrysler (FCA US, LLC)
Incident: Apr 2017
Jul 2017

ENGINE CAUTION LIGHT CAME ON WHILE DRIVING ON THE INTERSTATE 5, CALLED DEALERSHIP FOR GUIDANCE I WAS INFORMED THAT AS LONG AS THE ENGINE WARNING LIGHT DOES NOT BLINK IT WILL BE OKAY TO DRIVE. I SCHEDULED AN APPOINTMENT FOR A WEEK LATER. WITHIN THE WEEK THE CAR WOULD NOT STAY IN REVERSE AND LATER IT KEPT ON POPPING OUT OF REVERSE. I ALSO NOTICE THAT THE GEAR WAS NOT CHANGING PROPERLY AND SEEMS TO STRAIN TO DRIVE. I TOOK THE VEHICLE IN FOR A LOOK AT AND INFORMED THE SERVICE SUPERVISOR OF THE REVERSE CONDITION AND THAT THE "R" IN THE SHIFTER KEPT ON BLINKING.

Type: Vehicle, Vehicle: 2017 JEEP GRAND CHEROKEE, Manufacturer: Chrysler (FCA US, LLC)
Incident: Jul 2017
Jul 2017

I STOPPED ON MY DRIVEWAY WHICH IS AT ABOUT A 20 DEGREE ANGLE. PLACED THE VEHICLE IN PARK AND LEFT THE ENGINE RUNNING. I DID NOT APPLY THE PARKING BRAKE. I EXITED THE VEHICLE IN ORDER TO CHANGE DRIVERS AND LEFT THE DOOR OPEN. THE VEHICLE STARTED TO ROLL BACKWARDS SLOWLY. I JUMPED IN AND HIT THE BRAKES. I CONFIRMED VEHICLE SHIFT SELECTOR WAS IN PARK. I REPEATED THE SAME THING THE NEXT DAY TO TEST THIS BUT OF COURSE I STAYED IN THE VEHICLE WITH THE DOOR SHUT AND THE SAME THING HAPPENED. I PULLED UP TO THE SAME SPOT, WITH THE ENGINE RUNNING AND PUT THE VEHICLE IN PARK AND I STARTED ROLLING BACK AGAIN. I HIT THE BRAKES AND IT STOPPED. I TESTED THIS BACKING OUT OF MY GARAGE AND COULD NOT MAKE THIS OCCUR THAT WAY. I TRIED IT SEVERAL TIMES AGAIN BOTH WAYS AND COULD NOT DUPLICATE THE PROBLEM. I KNOW THE VEHICLE WAS IN PARK WHEN THIS HAPPENED. THE VEHICLE IS BRAND NEW WITH LESS THAN 700 MILES ON IT. I HAVE STOPPED AT THAT SPOT HUNDREDS OF TIMES OVER THE YEARS WITH VARIOUS VEHICLES, INCLUDING OTHER MODEL YEAR JEEP GRAND CHEROKEES AND THIS HAS NEVER HAPPENED.

Type: Vehicle, Vehicle: 2017 JEEP GRAND CHEROKEE, Manufacturer: Chrysler (FCA US, LLC)
Incident: Jan 2017
Jun 2017

TRANSMISSION DOWNSHIFTS TOO HARD. EVERY TIME THEY FIX THE PROBLEM AND RETURN THE JEEP BACK TO ME, IT HAPPENS AT A DIFFERENT MPH. IT HAS BEEN AROUND 25 MPH, THEN AT 5 MPH AND NOW CURRENTLY AT 30 MPH. THE MOST RECENT TIME THEY ATTEMPTED TO FIX IT (THE 4TH TIME) THEY REPLACED A VALVE BODY, AND IT MADE THE PROBLEM WORSE, SO THEY ARE ORDERING ME A TRANSMISSION, WHICH THEY SAY ARE ON BACK ORDER, AND DO NOT HAVE AN ETA FOR ME. SINCE JUNE 5TH MY VEHICLE HAS BEEN IN THE SHOP FOR 12 DAYS AND COUNTING SINCE I CALLED AGAIN TODAY AND THEY STILL HAVE NO CLUE WHEN THEY CAN GET A NEW TRANSMISSION.

Type: Vehicle, Vehicle: 2017 JEEP GRAND CHEROKEE, Manufacturer: Chrysler (FCA US, LLC)
Incident: May 2017
Apr 2017 Injury

MY JEEP WAS ON A BLUFF IN PARK BUT RUNNING! I GOT OUT TO TAKE PICTURES I WALKED ABOUT 15 FEET IN FRONT OF MY CAR! SUDDENLY I HEARD A NOISE AND MY JEEP WAS ROLLING RIGHT TOWARDS ME! I HAD TO LEAP OUT OF THE WAY OR IT WOULD HAVE RUN ME DOWN! LUCKILY A BOULDER STOPPED IT FROM GOING OVER THE BLUFF! I HAD TO LEAP OUT OF THE WAY AND SUFFERED INJURIES TO MY WRIST, BACK, HIP, AND LEG! WHEN I GOT UP MY TWO FRONT TIRES WERE ABOUT 3 INCHES OFF OF THE GROUND! I GOT IN AND PUT IT IN LOW 4 WHEEL DRIVE! IT DIDN'T COME OFF OF THE ROCK! I TRIED AGAIN AND PUT IT ALSO IN SNOW MODE AND WAS ABLE TO GET IT OFF! I HAVE NEVER BEEN SO TERRIFIED IN MY LIFE! BEING IN THE BOUNDARY WATERS THER WAS NO CELL PHONE SERVICE AND HAD TO THINK FAST! I LOVE MY JEEP AND HAVE DRIVEN THEM FOR YEARS BUT WOULD HATE TO HAVE THIS HAPPEN TO ANYONE ELSE! MY JEEP NOW HAS A BAD BUMPER AND GRILL! I HAVEN'T HAD TO MAKE A CLAIM TO MY INSURANCE FOR MANY YEARS! JEEP NEEDS TO FIX THIS PROBLEM BEFORE PEOPLE ARE KILLED LIKE BEFORE! I WOULD LOVE A REPLY ON WHAT JEEP WILL DO! IT'S HARD TO TRUST MY CAR NOW! I WENT THE NEXT DAY WITH A FRIEND AND TOOK PICTURES OF HOW FAR THE ROCK WAS MOVED WHICH WAS OVER A YARD! IT WAS A VERY TERRIFYING EXPERIENCE!

Type: Vehicle, Vehicle: 2017 JEEP GRAND CHEROKEE, Manufacturer: Chrysler (FCA US, LLC)
Incident: Aug 2017
Apr 2017

TL* THE CONTACT OWNS A 2017 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE GEAR SHIFTER DROPPED FROM DRIVE INTO NEUTRAL INDEPENDENTLY WITHOUT WARNING. THE VEHICLE WAS TAKEN TO A DEALER WHERE THE DIAGNOSTIC RESULTS WERE UNDETERMINED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 843.

Type: Vehicle, Vehicle: 2017 JEEP GRAND CHEROKEE, Manufacturer: Chrysler (FCA US, LLC)
Incident: Jun 2017
Mar 2017

VEHICLE TRANSMISSION DIES ON LEFT TURNS IN TRAFFIC.OCCURRS IN TRAFFIC. ON STREETS , AND HIGHWAYS.TAKATA INFLATORS

Type: Vehicle, Vehicle: 2017 JEEP GRAND CHEROKEE, Manufacturer: Chrysler (FCA US, LLC)
Incident: Mar 2017

Trend Over Time

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Quick Summary

The 2017 Jeep Grand Cherokee has 48 Power Train complaints on file. 3 crashes have been reported. Review the timeline above for detailed owner experiences.