2018 Jeep Wrangler UNKNOWN OR OTHER
Owner-reported problems and safety issues filed with NHTSA. Review common failures, severity levels, and complaint trends over time.
Complaint Timeline
Chronological view of owner reports
The Uconnect screen is delaminating causing the screen to change and override all driver selections at will while driving. This is a safety risk because it is a huge distraction while driving when the system is changing settings back and forth while beeping. The problem was confirmed by my Jeep dealer and since I'm out of warranty it will be over $1,000 to replace. No, it was not inspected by any other party except the dealer. The only indication of the problem was you can visually see the separation by the appearance of a bubble in the screen.
The screen on my 2018 Jeep wrangler Sahara unlimited is de-laminating. It is causing issues with the touch screen and begins to do things on its own. It is a safety concern due to it being distracting while driving. I am not able to use the hands free mode.
FIRST off the vehicle locked up with every light on. it had to be tolled. we put a new battery and it worked for awhile. took to dealership with engine light on and the stabilizer track bar light is on. They fixed the clock screen. Soon as i left the dealership both light were both back on. I drove the vehicle home and its a wonder i made it. You cannot keep it on the road . the stering is all over the place. The dealership is hopless and i spent $ 900.00 . Now what do i do.
There is a common complaint among owners of 2018 and newer Jeep Wranglers. The visors can become detached from their main support allowing them to impede the visibility of the driver and any passengers in the vehicle. Typically the visors break when being raised or lower, however due to the minimal effort it takes to cause the defect to be created the visor can swing wildly if jarred loose during an accident or driving in an emergency which could strike a driver or passenger in the face or chest. I would like an investigation started into resolving this issues as owners are having to pay for new visors only to have them repeatedly break due to the design.
Instrument cluster failed at 5 AM (completely dark) when wife on interstate on way to airport: no speedometer, no odometer, no gas gauge, no “idiot” lights, and so on – all of which have safety concerns associated with them. Took 2 weeks to get appt. w/ dealer. When they found there was no odometer on the cluster, they in essence impounded the vehicle – something about legally they could not let her drive it until the replacement cluster came in. This indicates a serious safety and/or legal liability issue. Couldn’t estimate how long that would be. Vehicle had only 29,481 miles on it! <Many customer service issues followed but for brevity will not elaborate here.> It took two trips to dealer and $1241.72 to complete the repairs. (Somehow they were able to get the odometer setting on the replacement cluster matched to actual mileage by an internal mechanism I didn't understand.) Please note that the Jeep forums indicate this problem was not an isolated incident! Filed claim for reimbursement of repairs and was flatly denied. Service record, complaint to Jeep, and (unsatisfactory) response attached. I recommend a recall for this defect. Please let me know the results of your investigation. Thanks!
Service axle locker system
The right side sun visor broke. One month later the driver side visor broke. Both by the mounting stem.
The Uconnect (Infotainment System) screen in our vehicle has suffered from delamination. The delamination between the two parts of the screen has resulted in persistent "ghost touching". This is where the screen acts as if it has been touched even though it has not. This ghost touching is sporadic and volatile and results in a very large distraction for the driver. On more than one instance this distraction has almost led to a collision. At one point the touch screen started to self dial SOS and would not respond to the initial attempts to hang up, causing the driver to be distracted and almost cause a collision. This is a known problem affecting multiple FCA vehicles where they have chosen to not recall or support the replacement of the faulty part. This issue can endanger the vehicle driver and others on the road way.
Strong oder of exhaust when accelerating at high way speeds. The smell lingers in the cab of the Jeep until I open a window. Is strong enough to also smell while the top is down. Has been an on going issue.
PICK UP NEW 2018 JEEP WRANGLER SAHARA UNLIMITED 04-23-18 ISSUE #1 - NAVIGATION, BACK UP CAMERA, RADIO ... ALL HAVE SERIOUS ISSUES 03-06-20; REPLACED 03-12-20. ISSUE #2 - NAVIGATION, BACK UP CAMERA, RADIO ... ALL SAME ISSUES 05-08-20; REPLACED 06-11-20. ISSUE #3 SAME ISSUES AND REBOOTS MULTI TIMES WHILE DRIVING, REPLACED 01-08-21. ISSUE #4 SAME ISSUES REBOOTS MULTI TIMES WHILE DRIVING, SAME ISSUES REBOOTS MULTI TIMES WHILE DRIVING, ORDERED NEW RADIO 01-29-21. WAITING ON NEW REPLACEMENT AGAIN. ALL THESE ISSUES WERE NOTICED WHILE DRIVING ON ALL KINDS OF ROADS. MAKE MULTI PICS AND VIDEOS
I RECEIVED A LETTER STATING THERE WAS A RECALL ON THE CLUTCH. ABOUT A MONTH LATER I WAS DRIVING AND ALL OF A SUDDEN I WAS UNABLE TO SHIFT, THERE WAS A CLOUD OF SMOKE BEHIND MY JEEP. I WAS ONLY A FEW MILES FROM HOME SO VERY SLOWLY I GOT THERE. AND THERE WAS ALSO A BURNT SMELL. MY JEEP HAS BEEN AT THE DEALERS SINCE MARCH 18. TODAY THEY SAID THAT IT WAS NOT DUE TO THE CLUTCH RECALL AND I WOULD BE RESPONSIBLE FOR THE REPAIRS. THIS IS MY 3RD MANUAL TRANSMISSION VEHICLE AND I DO NOT BEAT ON THEM. I KNOW HOW TO DRIVE A MANUAL VEHICLE. THE WHOLE TIME THE SERVICE MANAGER HAS BEEN TELLING ME HE BELIEVES IT WAS DUE TO THE RECALL. APPARENTLY SOMEONE FROM FCA MADE THE DECISION THAT IT WAS NOT.
WHILE TRAVELING THIS WEEKEND, MY 2018 JEEP WENT INTO "DEATH WOBBLE" WHICH CAUSED LOSS OF CONTROL OF VEHICLE ON A HIGHWAY CAUSING ME TO EXIT THE ROAD. I WAS GOING ABOUT 70 MPH AT THE TIME AND THERE WERE SOME IMPERFECTIONS ON THE ROAD. I SEARCH ONLINE WHEN HOME AND SAW THAT THIS HAS BEEN AN ISSUE IN THE PAST. HOWEVER, WHEN LOOKING AT THE VIN ON NHTSA RECALL CHECK IT SHOWS NO RECALLS. WHILE DRIVING I WAS ABLE TO REMAIN COMMON AND ANALYZE THE SITUATION. HOWEVER THIS IS A MAJOR SAFETY ISSUE IF ONE OF KIDS EXPERIENCED THE SAME SITUATION. I DON'T FEEL SAFE TO DRIVE THIS VEHICLE ON THE HIGHWAY. PLEASE ADVISE
I HAVE A 2018 JEEP WRANGLER UNLIMITED SPORT AND A COUPLE MONTHS AGO I HAD AN ERROR MESSAGE POP UP SAYING SERVICE SHIFTER NOT EVEN A WEEK LATER MY JEEP STARTED FLASHING LIGHTS INSIDE AS WELL AS THE ENGINE START STOP WARNING CAME UP AND THE CHECK ENGINE LIGHT CAME ON. EVERYTHING THEN WENT AWAY FOR A LITTLE BIT AND THEN IT STARTED TO COME BACK BUT NOW THE CHECK ENGINE LIGHT IS ON AND IS STAYING ON THIS TIME.
ELECTRONIC THROTTLE. STATIONARY WANT START WAIT A FEW MINUTES TO 20 MINUTES. THE CLOSE DEALERSHIP IS 2 TO 3 HOURS. ANY RECALL ON THIS PROBLEM. A LOCAL MECHANIC SAID DISCONNECT THE NEGATIVE. HE ALL SO SAID THE SAME THING WITH CHRYSLER. *TR
59800 MILES, AND A LEAKING RADIATOR. SEEMS LIKE IT'S LEAKING ON WHERE THE PLASTIC IS CRIMPED TO THE ALUMINUM. THIS IS MY SECOND WRANGLER AND 2ND ONE WITH THIS ISSUE. BOTH WRANGLERS WERE DIFFERENT GENERATIONS
I TOOK MY JEEP IN TO HAVE IT LOOKED AT BECAUSE IT STARTED MAKING A CLICKING SOUND. THEY TOLD ME I NEEDED TO FILE AN INSURANCE CLAIM TO REPAIR THE JEEP. THE ACTUAL WORDING WAS "UPON INSPECTION FOUND IMPACT DAMAGE ON LOWER RIGHT CONTROL ARM. DROP DOWN SHACKLE BRACKET FROM FRAME HAS BROKEN AT WELD POINTS. RECOMMEND TAKING TO THE BODY SHOP FOR REPAIRS." THE SERVICE MAN TOLD ME I WOULD HAVE NOTICED WHEN I DID THIS... I HAVE NOT DONE ANY OFF ROADING RECENTLY AND HAVE CERTAINLY NOT DONE ANYTHING TO CAUSE THIS ISSUE. THEN I LOOKED AT THE ISSUE..... I ALSO HAD A PROFESSIONAL WELDER LOOK AT IT... THE WELD WAS NOT DONE CORRECTLY. THERE IS NO WELDING MARKS ON THE SECOND PART OF THE WELD.*DT*JB*DT*JB
VEHICLE HAS BEEN GARAGE KEPT EXCEPT FOR THIS ONE DAY. WE WHERE GETTING READY FOR A TRIP AND THAT NIGHT IT RAINED AND WE NOTICED WHEN MOVING THAT WAS A WATER LEAK. THE LEAK WAS COMING FROM THE CENTER OF THE FREEDOM PANELS. THE WATER DRIPPED ON THE ELECTRICAL MIRROR THEN ON TO THE RADIO AND FINAL INTO THE AUTOMATIC SHIFTIER. THIS HAPPENED NUMEROUS TIMES AFTER ON THAT DAY SINCE IT WAS A RAINY DAY THEN AFTER.
MY 2018 JEEP WRANGLER VIOLENTLY WOBBLES EVERY TIME WHEN GOING ABOVE 60 MILES/HOUR AND HITS THE SMALLEST BUMP. THE DEALERSHIP TOLD ME THAT TO FIX THE ISSUE I HAVE TO CHANGE ALL FOUR TIRES AND THAT I HAVE TO PAY FOR IT.
FCA (JEEP CHRYSLER) HAS ISSUED A NOTIFICATION TO OWNERS VIA V88: "THE REAR QUARTER WINDOWS VERTICAL RETAINER ON YOUR VEHICLE MAY NOT BE PROPERLY INSTALLED TO THE DOOR RAIL AFTER REMOVAL. THIS CONDITION MAY CAUSE THE SOFT TOP REAR QUARTER WINDOW PANELS TO SEPARATE FROM THE VEHICLE WHILE DRIVING AT HIGHWAY SPEEDS." THIS VERY SITUATION ACTUALLY OCCURRED IN OUR VEHICLE WHILE DRIVING AT HIGH SPEED (I.E. THE SPEED LIMIT) ON I95 IN VIRGINIA ON 3/3/20. WITHOUT ANY WARNING, THE REAR QUARTER PANEL BLEW OUT ONTO THE HIGHWAY. THE NOISE WAS SO STARTLING, IT IS AMAZING THE DRIVER WAS ABLE TO MAINTAIN CONTROL OF THE VEHICLE. ALSO, NO OTHER MOTORIST WAS IMPACTED BY THE DISLODGED WINDOW (THIS TIME). HOWEVER, AS THIS WAS IN THE EVENING ON A HIGH-SPEED INTERSTATE, IT WAS NOT SAFE TO PULL OVER AND TRY TO RETRIEVE THE WINDOW FROM THE DRIVING LANES SO, WE ARE NOT CERTAIN THAT THE DISLODGED WINDOW DID NOT THEN PRESENT A POTENTIAL ROAD HAZARD TO OTHER MOTORISTS. HERE IS THE LINK TO THE FCA V88 NOTICE: HTTPS://WWW.CHRYSLER.COM/UNIVERSAL/WEBSELFSERVICE/PDF/V88.PDF I AM TRYING TO SEEK REIMBURSEMENT FROM FCA TO REPLACE THE WINDOW BUT THEY REFUSE TO TAKE RESPONSIBILITY FOR THE INCIDENT. THE GREATER CONCERN IS THAT IT COULD HAPPEN TO US AGAIN AND, MORE THAN LIKELY, WILL HAPPEN TO MANY OTHER DRIVERS OF SIMILAR VEHICLES. I SUSPECT NOT ALL CASES WILL HAVE OUTCOMES WHERE NO ONE WILL BE INJURED (OR KILLED).
SUN VISOR MOUNT BREAKS CAUSING VISOR TO HANG DOWN AND OBSCURE VIEW. HAD TO PULL OVER AND THEN HOLD VISOR WHILE IT IS HANGING DOWN TO BE ABLE TO CONTINUE DRIVING WITHOUT AN OBSCURED VIEW.
BAD FRAME WELDS ALL OVER THE FRAME. POROSITY, MISSING SECTIONS OF WELD, PINHOLES, EXCESSIVE SCATTER, PROTECTIVE PAINT CHIPPING.
BACK UP CAMERA SCREEN WILL OCCASIONALLY TURN BLUE OR BLACK WHEN VEHICLE IS PUT IN REVERSE. DEALER HAS BEEN UNABLE TO REPLICATE AND RESOLVE THIS ISSUE. AFTER TALKING TO OTHER JEEP OWNERS THIS SEEM TO BE A SOMEWHAT COMMON ISSUE WITH NO RESOLUTION FROM JEEP.
BACKUP CAMERA RANDOMLY DOES NOT WORK. SOMETIMES THE BACKUP CAMERA WILL WORK BUT WITHOUT THE GUIDELINES. AND SOMETIMES THE BACKUP CAMERA WILL NOT WORK AT ALL, ONLY SHOWING THE NAVIGATION GPS SCREEN COMPLETELY BLACK. IT MALFUNCTIONS LIKE THIS WHILE BACKING UP IN MY GARAGE, OR BACKING UP INTO A PARKING SPOT IN A PARKING GARAGE OR ON A CITY STREET. I WAS INFORMED BY TWO DEALERSHIP SERVICE DEPARTMENT REPRESENTATIVES THAT THEY CAN'T DO ANYTHING ABOUT IT UNLESS IT IS NOT WORKING WHEN I BRING IT IN, SO THEY WILL BE ABLE TO DIAGNOSIS THE PROBLEM CORRECTLY. OF COURSE, IT ALWAYS WORKS PROPERLY WHEN I BRING IT IN TO THE DEALERSHIP. I HAVE VIDEOS FROM MY IPHONE WHEN IT MALFUNCTIONS BUT THE DEALERSHIP SAID THEY WERE SORRY AND CAN'T DIAGNOSIS IT WITH THE VIDEO, AND THAT IT HAS TO BE IN THE MALFUNCTION MODE AT THAT TIME BEFORE THEY CAN DO ANYTHING ABOUT IT. I CURRENTLY HAVE AROUND 8,600 MILES ON MY 2018 JEEP JL SAHARA WRANGLER AND THIS PROBLEM STARTED AROUND 4,500 MILES OR MAYBE SLIGHTLY LESS. THIS IS VERY FRUSTRATING! I SPECIFICALLY PAID EXTRA FOR THIS JEEP MODEL TO GET THE BACKUP CAMERA. AND IT ONLY WORKS PROPERLY ABOUT 60% OF THE TIME! I NEVER KNOW WHEN IT WILL WORK PROPERLY OR WHEN IT WILL NOT WORK AT ALL.
JUST GOT ONTO HIGHWAY, GOING ABOUT 72 MPH, HIT A SMALL BUMP AND CAR STARTED VIOLENTLY SHAKING (FREQUENTLY REFERRED TO AS DEATH WOBBLE). ONCE I PULLED OVER AND STOPPED THE WOBBLE WENT AWAY. THIS HAPPENED THE DAY AFTER I BROUGHT MY VEHICLE IN FOR A RECALL TO REPLACE THE STEERING COLUMN DAMPER WHICH SUPPOSEDLY CAUSED THIS PROBLEM TO BEGIN WITH. NEVER HAD THIS PROBLEM UNTIL I BROUGHT IT IN FOR THE RECALL. BROUGHT IT TO THE DEALERSHIP TWO DAYS LATER AND THEY TOLD ME NOTHING WAS WRONG WITH IT BUT IF IT HAPPENS AGAIN TO BRING IT BACK IN. THEY TOLD ME MY WHEELS WERE SLIGHTLY OUT OF ALIGNMENT WHICH MAY HAVE CAUSED IT BUT THERE IS NO WAY; THE VEHICLE WAS SHAKING VIOLENTLY BACK AND FORTH, IT HAD NOTHING TO DO WITH A SLIGHTLY OFF ALIGNMENT.
WINDSHIELD CRACKS WITHOUT ANY SEEN PROJECTILE HITTING IT
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Quick Summary
The 2018 Jeep Wrangler has 91 UNKNOWN OR OTHER complaints on file. Review the timeline above for detailed owner experiences.