14 complaints reported

2011 Kia Soul Air Bags

Owner-reported problems and safety issues filed with NHTSA. Review common failures, severity levels, and complaint trends over time.

Reports
14
Crashes
14
Fires
0
Injuries
13

Complaint Timeline

Chronological view of owner reports

Jun 2025 Crash Injury

This vehicle had just passed a inspection for me to get it licensed and Kentucky. There was no light showing that the airbags would not work. Unfortunately, this vehicle is not available.I had reached out to kia multiple times. My fears I have another Kia the same year.

Type: Vehicle, Vehicle: 2011 KIA SOUL, Manufacturer: Kia America, Inc.
Incident: Apr 2022
Aug 2024 Crash Injury

The contact owned a 2011 Kia Soul. The contact stated that while driving at 63 MPH, an object hit the vehicle's front, driver-side tire which caused the contact to lose control of the vehicle. Due to the failure, the contact crashed into a highway sand barrel as the vehicle flipped forward and rolled over onto the driver's side. The air bags did not deploy upon impact. The contact exited the vehicle through the front passenger door with the assistance of a fellow motorist. The contact was taken by ambulance to the emergency room and was treated for head trauma, pain to both shoulders, neck, and back; as well as, scratches to the left elbow and right hand. A police report was filed. A couple of sand barrels were damaged which left sand scattered across the highway. The vehicle was towed from the scene to an independent tow yard where it was deemed a total loss. The dealer nor the manufacturer had yet to be notified of the failure. The failure mileage was unknown.

Type: Vehicle, Vehicle: 2011 KIA SOUL, Manufacturer: Kia America, Inc.
Incident: Oct 2024
Dec 2023 Crash Injury

Driving 36 mph and got hit in drive side and the airbags didn't deploy

Type: Vehicle, Vehicle: 2011 KIA SOUL, Manufacturer: Kia America, Inc.
Incident: Dec 2023
Feb 2020 Crash Injury

I WAS TRAVELING SOUTH BOUND ON AZ SR 95 AT 45 MPH. OTHER VEHICLE WAS NORTH BOUND AND MADE A "U" TURN IN FRONT OF ME. I COULD NOT AVOID HITTING HIM BROADSIDE AT APPROXIMATELY 20 MPH. AIR BAGS DID NOT INFLATE.

Type: Vehicle, Vehicle: 2011 KIA SOUL, Manufacturer: Kia America, Inc.
Incident: Jan 2020
Aug 2019 Crash Injury

TL* THE CONTACT OWNED A 2011 KIA SOUL. WHILE AT A COMPLETE STOP, THE CONTACT'S VEHICLE WAS REAR ENDED BY ANOTHER VEHICLE GOING 75 MPH. THE CONTACT WHILE TRYING TO GET OUT THE WAY WAS STRUCK A SECOND TIME, WHICH CAUSED HER TO CRASH INTO A DIFFERENT VEHICLE. THE AIR BAGS DID NOT DEPLOY. A POLICE REPORT WAS FILED. THE CONTACT SUSTAINED A BROKEN NECK THAT REQUIRED MEDICAL ATTENTION. THE VEHICLE WAS TOWED TO THE CONTACT'S INSURANCE COMPANY WHERE THE CONTACT WAS INFORMED THAT THE VEHICLE WAS TOTALED. THE VEHICLE WAS NOT DIAGNOSED FOR THE AIR BAG FAILURE. THE DEALER WAS CONTACTED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 170,000. *BF *TR

Type: Vehicle, Vehicle: 2011 KIA SOUL, Manufacturer: Kia America, Inc.
Incident: Dec 2018
Apr 2019 Crash

I WAS INVOLVED IN A FRONT END COLLISION AT ABOUT 40 MPH AND THE AIRBAGS DID NOT DEPLOY. A CAR FAILED TO YIELD CAME ACROSS THE INTERSECTION AND I IMPACTED THE PASSAGER SIDE OF HER VEHICLE.

Type: Vehicle, Vehicle: 2011 KIA SOUL, Manufacturer: Kia America, Inc.
Incident: Dec 2017
Mar 2018 Crash Injury

TL* THE CONTACT OWNED A 2011 KIA SOUL. WHILE DRIVING APPROXIMATELY 35 MPH, THE CONTACT REAR ENDED ANOTHER VEHICLE. THE AIR BAGS DID NOT DEPLOY. A POLICE REPORT WAS FILED. THE CONTACT SUSTAINED INJURIES TO THE HEAD, BACK, AND NECK, WHICH DID NOT REQUIRE MEDICAL ATTENTION. A LOCAL DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS DESTROYED AND TOWED TO THE CONTACT'S RESIDENCE, AND WAS LATER TOWED TO A TOWING FACILITY. THE VIN AND FAILURE MILEAGE WERE UNKNOWN.

Type: Vehicle, Vehicle: 2011 KIA SOUL, Manufacturer: Kia America, Inc.
Incident: Oct 2018
Jan 2016 Crash Injury

TL* THE CONTACT OWNS A 2011 KIA SOUL. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 35 MPH DURING ICY ROAD CONDITIONS, THE CONTACT LOST CONTROL OF THE VEHICLE AND CRASHED INTO A TREE. THE AIR BAGS FAILED TO DEPLOY. THE CONTACT AND THE PASSENGER SUSTAINED UNKNOWN INJURIES THAT REQUIRED MEDICAL ATTENTION. THE VEHICLE WAS TOWED TO THE CONTACTS RESIDENCE. A POLICE REPORT WAS NOT FILED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 66,000.

Type: Vehicle, Vehicle: 2011 KIA SOUL, Manufacturer: Kia America, Inc.
Incident: Jan 2016
Dec 2015 Crash Injury

AIRBAG DID NOT DEPLOY IN SERIOUS FRONTAL IMPACT - A TRUCK PULLED OUT IN FRONT OF ME AND I HIT IT AT APPROXIMATELY 45-50 MPH, 5 LANE BUSINESS HWY *CN

Type: Vehicle, Vehicle: 2011 KIA SOUL, Manufacturer: Kia America, Inc.
Incident: Mar 2015
Oct 2015 Crash Injury

TL* THE CONTACT OWNS A 2011 KIA SOUL. WHILE DRIVING APPROXIMATELY 35 MPH, THE CONTACT LOST CONTROL OF THE VEHICLE AND IT ROLLED OVER THREE TIMES AND CRASHED IN AN EMBANKMENT. THE AIR BAGS FAILED TO DEPLOY. A POLICE REPORT WAS FILED. THE DRIVER SUSTAINED A MINOR CUT THAT DID NOT REQUIRE MEDICAL ATTENTION. THE VEHICLE WAS TOWED TO AN IMPOUND LOT. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 80,000. THE VIN WAS NOT PROVIDED.

Type: Vehicle, Vehicle: 2011 KIA SOUL, Manufacturer: Kia America, Inc.
Incident: Sep 2015
Nov 2014 Crash Injury

TL* THE CONTACT OWNS A 2011 KIA SOUL. THE CONTACT STATED THAT THE VEHICLE WAS SIDESWIPED AND THE AIR BAGS FAILED TO DEPLOY. A POLICE REPORT WAS FILED. THE CONTACT SUSTAINED A BRAIN INJURY THAT REQUIRED MEDICAL ATTENTION. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHERE THE AIR BAG SENSOR WAS RESET AND THE VEHICLE WAS REPAIRED. THE CONTACT WAS INVOLVED IN ANOTHER ACCIDENT WHERE THE AIR BAGS FAILED TO DEPLOY AGAIN. THE MANUFACTURER WAS MADE AWARE OF THE FAILURES. THE FAILURE MILEAGE WAS 30,000.

Type: Vehicle, Vehicle: 2011 KIA SOUL, Manufacturer: Kia America, Inc.
Incident: May 2012
Feb 2014 Crash Injury

TL* THE CONTACT OWNS A 2011 KIA SOUL. WHILE DRIVING AT AN UNKNOWN SPEED, ANOTHER VEHICLE CRASHED INTO THE FRONT DRIVER SIDE OF THE CONTACT'S VEHICLE. THE AIR BAGS FAILED TO DEPLOY. THE CONTACT SUSTAINED INJURIES AND A POLICE REPORT WAS FILED. THE VEHICLE WAS DESTROYED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS UNKNOWN.

Type: Vehicle, Vehicle: 2011 KIA SOUL, Manufacturer: Kia America, Inc.
Incident: Dec 2013
Aug 2013 Crash Injury

TL* THE CONTACT OWNS A 2011 KIA SOUL. THE CONTACT STATED THAT WHILE MAKING A LEFT TURN, THE AIR BAGS FAILED TO DEPLOY AS THE FRONT BUMPER OF A TRUCK CRASHED INTO THE QUARTER PANEL, DRIVER SIDE DOOR, AND DRIVER FRONT OF THE VEHICLE. THE CONTACT STATED SUSTAINED HEAD AND SPINAL INJURIES. A POLICE REPORT WAS FILED. THE VEHICLE WAS DESTROYED. THE MANUFACTURER WAS NOT NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 50,000. THE VIN WAS NOT AVAILABLE.

Type: Vehicle, Vehicle: 2011 KIA SOUL, Manufacturer: Kia America, Inc.
Incident: Dec 2013
Aug 2012 Crash Injury

MYSELF AND 13 YOA DAUGHTER WERE ON CR0151 WHEN WE WERE STRUCK BY A 1996 CHEVY S-10 ON THE RIGHT SIDE OF OUR 2011 SOUL HITTING THE PASSENGER SIDE FRONT FENDER DOORS AND PILLAR BETWEEN THE RIGHT SIDE DOORS. NO AIR BAGS WENT OFF WITH THIS IMPACT AND WITH ALL THE AIR BAGS WHY DIDN'T ANY GO OFF? ...UPDATED 09/12/12 *BF UPDATED 09/18/2012 *JS

Type: Vehicle, Vehicle: 2011 KIA SOUL, Manufacturer: Kia America, Inc.
Incident: Aug 2012

Trend Over Time

Complaints by year

Quick Summary

The 2011 Kia Soul has 14 Air Bags complaints on file. 14 crashes have been reported. Review the timeline above for detailed owner experiences.