2011 Kia Soul Visibility
Owner-reported problems and safety issues filed with NHTSA. Review common failures, severity levels, and complaint trends over time.
Complaint Timeline
Chronological view of owner reports
THE REAR WINDOW ON MY 2011 KIA SOUL SHATTERED AFTER CLOSING THE FRONT PASSENGER DOOR. THE DOOR WAS NOT SLAMMED OR CLOSED WITH ANY FORCE AND THE CAR WAS PARKED AND TURNED OFF AT THE TIME. IT WAS LIGHTLY SNOWING AND AROUND 20 DEGREES F WHEN THE INCIDENT OCCURRED. THE WINDOW WAS BROKEN FROM THE CENTER, BUT THE GLASS BOWED OUTWARD AND THE EDGES OF THE WINDOW HAD CRUMBLED AND FALLEN OUT AS WELL. THE GLASS IS VERY THIN AND LOOKS TO BE OF POOR QUALITY AND I SHOULD NOT HAVE TO WORRY ABOUT MY CAR WINDOWS BREAKING EVERY TIME I EXIT THE VEHICLE. *TR
1. MY KIA SOUL WINDSHIELD WAS HIT BY A ROCK WHILE DRIVING HOME FROM WORK. MY WINDSHIELD NOW NEEDS TO BE REPLACED WHICH WILL COST ME $250.00 INSURANCE DEDUCTIBLE .COULD THIS HAVE BEEN DUE TO CHEAP KIA GLASS OR POOR BOXY DESIGN AS I READ FROM OTHER KIA SOUL OWNERS ON THE KIA FORUM? IF SO, PLEASE CONSIDER THIS MY OFFICIAL COMPLAINT. 2. I WOULD ALSO LIKE TO STATE MY COMPLAINT THAT THIS VEHICLE IS EXTREMELY UNSAFE AS IT HAS THE ABSOLUTE WORST BLIND SPOTS OF ANY VEHICLE I HAVE EVER DRIVEN AND I AM ALWAYS AFRAID THAT I WILL HAVE AN ACCIDENT BECAUSE IT IS VERY DIFFICULT TO SEE WHEN CHANGING LANES. *TR
GOT IN CAR 7:30 AM, WHEN I CLOSED DRIVER DOOR, HEARD GLASS FALLING. REAR HATCH WINDOW WAS SHATTERED INTO A MILLION PIECES. CAR WAS PARKED UNDER A CARPORT, NO INDICATION FOUND OF ANYTHING THAT MIGHT HAVE HIT THE WINDOW. CAR IS PARKED QUITE A DISTANCE FROM THE STREET. REAR DRIVER DOOR WINDOW WAS OPEN ABOUT 1", SO NO PRESSURE BUILDUP. NO GRASS CUTTING IN THE AREA, TEMPERATURE 70'S - 80'S. *TR
I HAVE OWNED THIS VEHICLE FOR 18 MONTHS, AND THE WINDSHIELD CRACKS WAY TOO EASILY. I'VE OWNED 23 CARS AND NEVER HAD TO REPLACE ONE BEFORE. THIS KIA IS GETTING ITS 2ND WINDSHIELD TODAY. I'VE NEVER SEEN ANYTHING ACTUALLY HIT IT, BUT HAVE HEARD A 'POP' SOUND EACH TIME, AND THE WINDSHIELD SPLITS ACROSS. BOTH TIMES IT HAS ORIGINATED ALONG THE EDGE OF THE RH SIDE. THERE ARE CHIPS AT THE BEGINNING OF THE CRACK LIKE A ROCK *MAY* HAVE IMPACTED THERE, BUT IT SEEMS TO CRACK WAY TOO EASILY AND NEEDS TO BE THICKER OR STRONGER IN MY OPINION. *TR
I HAVE A CRACK IN MY WINDSHIELD THAT IS GETTING BIGGER- DO NOT RECALL A ROCK HITTING IT... *TR
TRAVELING DOWN HIGHWAY 35 THE FRONT DRIVER SIDE WINDOW SHATTERED. NO APPARENT FOREIGN OBJECT APPEARS TO HAVE HIT THE GLASS, IT JUST EXPLODED INTO A THOUSAND PIECES.
THE FIRST INCIDENT OCCURRED WHILE ON MY WAY TO WORK LAST WEEK, ROCK HIT THE WINDSHIELD AND BROKE THE WINDSHIELD. TODAY WHILE DRIVING TO WORK, SAME THING. I WAS NOT TAILGATING, I WAS NOT FOLLOWING ANY BIG TRUCKS...NOTHING. I HAVE BEEN DRIVING FOR 13 YEARS AND HAVE NOT HAD THIS HAPPEN TO ME BEFORE. COINCIDENCE? I THINK NOT. I THINK THERE IS A DEFAULT WITH THE GLASS. I WAS DRIVING THE SPEED LIMIT AND DRIVING AS I ALWAYS DO, AND TWICE IN A WEEK? UNACCEPTABLE.
PARKED IN FRONT OF COFFEE SHOP ABOUT 3PM. WINDY BUT WARM (NOT HOT OR COLD WEATHER). CAME OUT TO FIND BACK WINDOW SHATTERED. INSURANCE CO. CALLED, WILL REPLACE WINDOW W/ $250 DEDUCTIBLE FEE. NO EVIDENCE OF FOUL PLAY INVOLVED. *TR
2011 KIA SOUL WITH LESS THAN 100 MILES HAD PEBBLE HIT DRIVER SIDE DOOR WINDOW AND CHIPPED IT IN SEVERAL SPOTS. AT 6,000 MILES, PEBBLE HITS WINDSHEILD THAT CHIPS AND CRACKS WINDSHEILD. SAFETYLITE COULD NOT REPAIR AND CRACK IS GROWING. ALSO, FRONT AND SIDES OF CAR PAINT IS CHIPPING AT AN ALARMING RATE. PAINT CHIPING IS A GROSS QUALITY ISSUE. HOWEVER, THE SUBSTANDARD GLASS IS A REALLY GROSS SAFETY ISSUE AND CAN RESULT IN INJURY AND OR DEATH. THERE APPEARS TO BE A PATTERN OF THESE DEFECTS AND SHOULD BE THROUGHLY INVESTIGATED. *TR
Trend Over Time
Complaints by year
Other Issues
Common problems reported
Quick Summary
The 2011 Kia Soul has 9 Visibility complaints on file. Review the timeline above for detailed owner experiences.