2020 Kia Soul Power Train

Vehicle transaxle will start or feel like is slips and wont go pass 40mph on the highway and has become a safety concern. This started about a week ago and continues. No lights on dash and dealer claims they cant duplicated concern. On the way to the dealer it was doing it and when we pickup the vehicle started doin again less than a mile from dealer. They charge for diag and the car is under warranty. I went back to drop off vehicle and they are refusing to take the vehicle in. I have contacted Kia prior to the visit and will contact them next Monday.

Engine Knock and random engine shutoff, dealership filled apparent recalls: Changed piston rings, ECM Update, Update on ECM Logic, and unrelated update to anti-theft ignition protector. Recommends a entire engine replacement due to "internal failure" but failed to provide proof of damage or reasonable explanation of failure. Presumably told would not be covered due to exceeding warranty by 2,975 miles, regardless of prior damage. Recall notice sent VIA mail days after visiting the dealership, visited May 23rd, 2025. KIA Failed to send notice within warranty mileage for damage recalls may have caused.

The vehicle started with what felt like the car was going gently slower and faster as if it was almost out of fuel but had a full tank. This happened a couple times and I had the dealership check it out but they were unable to recreated the problem. This progress to a more obvious gear shifting harder or not when it should. There are times where when I try to accelerate, it shutters and doesn't want to go. I just recently had an issue after stopping for gas, where it lost power all together and started to almost redline. I pulled off to the side of the road and made several attempts to get going again and it would rev up but was not giving any power to the wheels. I shut off the vehicle and let it sit for a for moments and turned it back on and tried again and was able to get moving again. It didn't act up again until a few days later when I was heading to work. It would have this gentle feeling of having power and loosing power on the highway. When I got off the highway and started to go after I stopped it shuttered hard and I took my foot off the gas and it stopped and I was able to go. This is all the same characteristics of the vehicles with this transmission that do have a recall. This recall needs to be extended!!

Driving vehicle on roadway and started braking to stop at a stop sign when the engine revved higher, had a shudder, and then then car abruptly stopped in traffic. Check engine light illuminated. Put in Park, checked under the hood; no engine issue that I could see. Motor ran smooth with no shudder. When transmission shifted to D, vehicle did not move; would not move in any gear. Towed to KIA of Dothan (AL). Several transmission codes given. Service Dept. advised transmission had a total failure.

My experience: My transmission failed while driving at full speed on the highway. My car initially started balking, with RPMs jumping between 2000 and 3000 RMPs. Then, it revved high and RPMs suddenly jumped into the red while the car was not propelling forward at any real speed. It was an extremely dangerous, scary situation in the rain, with an 18-wheeler right behind me. I am grateful to have made it to the dealer without having a crash. There were never any warning lamps and this happened out of the blue, without prior warning. Dealer report: "Metal debris on speed sensor; transmission internal failure. Techline authorized transmission replacement." Transmission has been replaced.

Transmission failed when driving 70 on a highway.

Approximately 30 miles into a trip, with mostly highway driving, the transmission failed completely. Stepping on the gas pedal caused the engine to roar but did not move the car. Unfortunately, this happened while I was driving eastbound on the San Francisco Bay Bridge, causing a very dangerous situation. There was a slight downhill at that point, so I was able to coast, but eventually the car stopped. Once it stopped, I turned off the engine and restarted it and put the car in Drive, but this did not enable me to move the car. I tried this a few times. This put me in great danger of being hit by other cars. Fortunately, the passenger was able to call 911 and a CalTrans tow truck arrived soon and pushed my vehicle, first to the shoulder and then into a bridge parking facility between the eastbound and westbound lanes. Another fortunate thing was that the traffic was moving well below the speed limit.

Transmission completely cut out. Had to tow to dealership and get an entire new transmission. 30k miles.

The contact owns a 2020 Kia Soul. The contact stated that while driving at an undisclosed speed, the vehicle hesitated during acceleration and would not exceed 40 MPH. The vehicle was towed to the dealer where it was diagnosed with transmission failure. The dealer informed the contact that the transmission needed to be replaced. The vehicle was not repaired and remained at the dealer. The manufacturer was made aware of the failure and informed the contact that they would escalate it for review. The failure mileage was approximately 21,500.

My 2020 Kia Soul Turbo transmission had a complete lost of power failure on September 26, 2022 at highway speed without an warning. I was lucky enough to get to the shoulder of the road and limb into a gas station at 5 mph. And contact Kia service to have my car towed to the nearest Kia dealership because my car as only 19,067 on it. It was there later I was told the will need to be replaced and Kia would not pay for the replacement because it appeared that maybe the transmission plug was tampered with. The car did not display any warning signs or lights prior to this breakdown

Driving car on I-10 west. Near Pensacola, FL tachometer started fluctuating wildly. Car seemed to be losing power regardless of whether using accelerator or cruise control. Passed exit with a Kia dealer too late to exit, so drove to next exit 4 miles down. Light at end of exit was on hill. Stopped, but when light turned green, car would not move. NO WARNING LIGHTS CAME ON AT ANY TIME. Took Kia Roadside Assistance about 2.5 hrs for tow. Towed to Team Gunther, Daphne, AL Kia dealer. Service rep thought was transmission prob as another customer had reported similar situation. Had to wait til Monday, 2/28/22 to get official word that transmission needed to be replaced. Covered by warranty but since wld take about 2 wks to get part and do work, had to find way to get back home to Jacksonville, FL. Kia Travel Interruption assistance covers max of 3 days and $100 a day, so have been reimbursed for some, but not all expenses since total expense over $300. Car ready for pick up on 3/12/22 and picked up 3/15 after getting back to the area from Jax FL. Could have been major safety probs if I had been unable to exit I-10 or if car had lost power on road with no shoulder....

Transmission going into neutral while driving.no help at this time from the dealership

I was driving down the interstate at 70 mph. Noticed the car felt like it was accelerating and then decelerating like I was fighting against a strong wind. Looked at the tachometer and saw it fluctuating between 2000rpm and 3000 rpm. Suddenly it redlined to 7000 rpm and I had very little power to the wheels. It would drop back to 3000 but if I tried to accelerate it would redline. I was in heavy interstate traffic. I barely made it to an exit and into a parking lot. By the time I got off the highway it would go no faster than 5mph. I tried restarting the car to find I couldn't go forward or in reverse and the engine would go to 7000rpm. I have about 24k miles on the odometer. Bought brand new from the dealership. Easily could've been rear-ended or crashed in the heavy traffic with no power to the wheels.

PURCHASED A 2020 KIA SOUL JAN 2020. 2/15/21 I CAME TO A STOPLIGHT HIT THE GAS AND REALIZE THERE'S NO POWER. HAD TO PUT THE CAR IN PARK AND RESTART THE ENGINE. CHECK ENGINE LIGHT IS ON. GO TO DEALERSHIP THE CHECK ENGINE LIGHT IS ON THE WHOLE TIME. THEY TELL ME THE WHOLE OF KIA'S COMPUTER SYSTEMS ARE DOWN AND DON'T KNOW WHEN THEY CAN LOOK AT MY CAR. THEY DIDN'T HAVE A LOANER AND I HAD TO RENT A CAR. TWO DAYS LATER THEY TELL ME THE MECHANIC SCANNED THE CAR AND THEY COULDN'T FIND ANYTHING WRONG. THE CHECK ENGINE LIGHT IS NO LONGER ON. I'M OUT $125 FOR THE RENTAL CAR. I PICK UP THE CAR. 3/3/21 I'M ABOUT TO DRIVE ONTO THE FREEWAY. I COME TO A STOP BEFORE ENTERING THE SLIP ROAD AND THE ENGINE TURNS OFF. I PUT THE CAR IN PARK AND RESTART THE VEHICLE AND AGAIN THE CHECK ENGINE LIGHT IS ON. I DRIVE IT TO THE DEALERSHIP AND THE GUY TELLS ME HE CAN'T LOOK AT IT TILL TOMORROW. I SAID I'M NOT GETTING ANOTHER RENTAL AND THEN HAVE YOU TELL ME THAT THERE'S NOTHING WRONG WITH IT TOMORROW, SO HE TOOK IT BACK TO THE MECHANIC WHO HOOKED IT UP.TO A DEVICE. HE CAME BACK AND SAID IT HAD SHOWN THAT IT NEEDS A NEW PCM. I ASKED WHAT THAT WAS AND HE SAID IT'S BASICALLY THE BRAIN OF THE COMPUTER. (POWERTRAIN CONTROL MODULE) THE CAR'S BEEN IN THE SHOP SIX DAYS NOW, THE DEALERSHIP IS PAYING FOR THE RENTAL. THE ODOMETER READS 8900 MILES.

WAS DRIVING ON THE INTERSTATE WHEN THE RPMS ON THE VEHICLE STARTED RANDOMLY FLUCTUATING. THE ISSUE GOT WORSE AND THEY BEGAN TO FLUCTUATE BETWEEN 7 AND 8 ALONG WITH ENGINE REVVING. THE MALFUNCTION LIGHT CAME ON. I PULLED OFF OF AN EXIT AND WAS ABLE TO GRADUALLY COME TO A STOP TO CALL A DEALERSHIP TO ASK IF IT WAS SAFE TO CONTINUE OPERATING THE VEHICLE. I WAS TOLD THAT AS LONG AS THE MALFUNCTION LIGHT WASN'T FLASHING, I COULD CONTINUE DRIVING. I GOT BACK ON THE INTERSTATE AND THE ISSUE WAS EVEN WORSE, ENGINE REVVING, RPMS FLUCTUATING CHAOTICALLY. I THEN COULD NO LONGER ACCELERATE. I PUT THE GAS PEDAL TO THE FLOOR AND WAS THANKFULLY ABLE TO GET TO THE SIDE OF THE INTERSTATE BEFORE STOPPING. MY CAR HAD TO BE TOWED BACK TO WHERE I LIVE, 95 MILES AWAY. IT HAS BEEN AT THE GOSSETT KIA DEALERSHIP IN MEMPHIS, TN SINCE SATURDAY AND STILL HAS NOT BEEN DIAGNOSED. I AM AFRAID IT WILL BE COMPLETELY UNSAFE TO DRIVE WITHOUT A MAJOR TRANSMISSION OVERHAUL. VEHICLE HAS JUST OVER 5,000 MILES.

The contact owns a 2020 Kia Soul. The contact stated while driving 70 mph, the transmission failed causing the vehicle to stall. The contact stated that the check engine warning light was illuminated. The vehicle was towed to a local dealer where it was diagnosed with the transmission needing to be replaced. The vehicle was repaired. The manufacturer had not been informed of the failure. The failure mileage was approximately 4,175.

Purchased car on 7/16/19 with 13 miles. On 1/26/20 the car had 6,764 miles when the car started to appear as though it was in neutral while driving down the highway at 70 miles per hour. Even when giving it gas the RPM would increase and engine sounded revved up but transmission was not working. Then it would sporadically kick in enough that I put my 4 ways on, got off the interstate (81) and limped that car home because the car would not go more that 20 MPH once it came to a full stop, it couldn't even make it up the very small grade to get onto my driveway. Called KIA roadside and it was towed to the dealer, Fred Beans Mechanicsburg PA. Told it needed a new transmission, got car back a month later 2/25/20. On 4/19/21, car has 14,953 miles and the same exact thing happens, I'm on Interstate 83 and the car starts lunging, going in and out of neutral. Once at a full stop car would limp along till reaching a total MPH of 20. Car was towed to Fred Beans KIA, Mechanicsburg PA and yes the transmission again. Dealer said transmission was replaced , this time it took 2 weeks, got the car back on 5/1/21. I asked why does this keep happening and the dealership refused to provide any information, shrugged their shoulders. The attendant at the service counter just kept saying I just work here and don't know anything about the cars! Very scary situation, I or anyone driving with this problem could cause a terrible accident and even a fatal accident. The first time this happened could have been manufacture defect but the second time creates a question as to the potential harm this vehicle can cause to all drivers. No explanation and no trust in this car's dependability. I am not able to financially unload this car at this time. Worst car I have ever purchased and I have purchased many brand new cars but first and last time for KIA.

JUST PRIOR TO CHRISTMAS OF 2020 WAS THE FIRST TIME MY TRANSMISSION WENT OUT. THE CAR WAS NOT EVEN A YEAR OUT FROM PURCHASE AND HAD LESS THAN 15,000 MILES ON IT. THEY TOLD ME THAT 'THERE'S A BAD ONE NOW AND THEN'. THEY SAID THEY HAD FIXED IT. TODAY WHILE DRIVING ON THE HIGHWAY THE RPM STARTED FLUCTUATING AND SURGING EVEN WHEN I WASN'T PUSHING ON THE GAS. THE CAR THEN WOULD NOT SPEED UP WHEN I GAVE IT GAS TO KEEP UP WITH TRAFFIC FLOW. THE ENGINE WOULD REV UP BUT THE CAR WOULD NOT ACCELERATE AND CONTINUED TO SLOW. IT SLOWED SO MUCH THAT I WAS BARELY MOVING ON THE HIGHWAY. I COULD NOT CHANGE LANES BECAUSE I WAS IN THE FAR LANE AND IF I ATTEMPTED TO GET OVER I WOULD HAVE BEEN HIT BY THE CARS PASSING. THIS WAS DURING RUSH HOUR I'M A MAJOR CITY. LUCKILY THERE WAS AN EXIT TO THE LEFT I WAS ABLE TO STEER OFF TO GET OFF HIGHWAY. I ATTEMPTED TO GET OFF THE ROAD AND THE CAR COMPLETELY STOPPED ON THE EXIT RAMP IN THE MIDDLE OF TRAFFIC. I WAS STUCK AND COULDN'T MOVE OUT OF THE WAY. I HAD TO CALL LAW ENFORCEMENT WHO CLOSED THE RAMP LANE UNTIL I COULD BE TOWED. THIS IS THE SECOND TIME THE TRANSMISSION HAS GONE OUT IN MY 'NEW' CAR THAT I BOUGHT IN ORDER TO HAVE A MORE RELIABLE VEHICLE. I'M SERIOUSLY REGRETTING RID OF MY OLD VEHICLE. I SHOULD HAVE JUST FIXED IT. THIS HAS BEEN THE WORST PURCHASE OF MY LIFE. I HAVE BEEN SO AFRAID BOTH TIMES THIS CAR HAS BROKEN DOWN, BOTH TIMES ON THE HIGHWAY. THIS IS A SERIOUS SAFETY ISSUE THAT COULD GET SOMEONE KILLED.

ON MARCH 2ND. WE WERE DRIVING OUR 2020 KIA SOUL S. WE WERE DRIVING ON I95NORTH. THE RPM'S KEPT PULSING, WE TOOK THE CAR OFF OF CRUISE AND IT SEEMED BETTER FOR A FEW MINUTES. AFTER THE FEW MINUTES THE PULSING RETURNED, GIVING IT THE GAS THE RPM'S WENT UP BUT OUR SPEED WAS SLOWING. WE GOT IN THE INSIDE LANE PLANNING ON GETTING OFF THE NEXT EXIT. THE ENGINE STARTED RACING WITH NO CHANGE IN OUR SPEED. WE GOT OFF AT THE NEXT EXIT STATE ROAD 527 IN SOUTH CAROLINA. WE HAD TO PRACTICALLY FLOOR IT TO GET OFF THE ROAD. WE PULL TO THE SIDE AND CALLED ROADSIDE ASSISTANCE. THE CAR AT THIS POINT HAD 8006 MILES ON IT. WE COULD NOT MOVE THE CAR AT ALL AT THIS POINT. IT TOOK A FEW HOURS, BUT THE CAR WAS TOWED TO THE CLOSET DEALER, IN FLORENCE SC. THE NEXT DAY THE DEALER CHECKED THE CAR AND SAID THE TRANSMISSION HAD FAILED. AT APPROXIMATELY 4:30 PM, THE DEALER CALLED TO LET US KNOW THAT KIA HAD APPROVED SUBSTITUTE TRANSPORTATION. THE FOLLOWING MORNING THE DEALER PICKED US UP AND DROVE US TO GET A VEHICLE. WE UNLOADED MOST OF OUR BELONGINGS FROM OUR CAR TO THE RENTAL AND CONTINUED OUR DELAYED JOURNEY TO MASSACHUSETTS. I HAVE CALLED THE DEALER TWICE, AND LEFT MESSAGES. AFTER THE SECOND CALL, I DID GET A CALL BACK. I WAS TOLD THAT THE REPLACEMENT TRANSMISSION WAS ON BACKORDER AND SHOULD BE DELIVERED MAY 11TH. AFTER READING MANY SIMILAR PROBLEMS ON THIS SITE, THIS IS NOT AN ISOLATED CASE AND IS A DANGEROUS SITUATION. I AM NOW SEEING THAT THE 2020 SOUL HAS AN ENGINE RECALL. OBVIOUSLY THESE VEHICLES HAVE PROBLEMS.

THE TRANSMISSION FAILED TWICE THE FIRST TIME THEY REPLACED THE TRANSMISSION AND NOW THEY HAVE TO REPLACE IT AGAIN THEY ARE SAYING . THE VEHICLE WAS ON THE HIGHWAY AND ALL OF THE SUDDEN THE RPMS WENT THROUGH THE ROOF AND THE VEHICLE JUST STARTED TO DIE .

WHILE DRIVING ON THE FREEWAY AT 70 MPH, THE VEHICLE BEGAN TO 'SURGE,' THE RPM VARYING ERRATICALLY BETWEEN 2000-3000 RPM. WE GOT OFF THE HIGHWAY AND STOPPED AT A LIGHT'WHEN THE LIGHT TURNED GREEN, I PRESSED THE ACCELERATOR AND THE ENGINE ACCELERATED BUT THE CAR REMAINED STATIONARY. FINALLY, WITH THE RPM AT ABOUT 4000, WE WERE ABLE TO SLOWLY DRIVE INTO A PARKING LOT. NO CHECK ENGINE LIGHT. WE GOT A TOW TO THE NEAREST DEALER. THE SERVICE DEPT ANALYZED THE PROBLEM, AND SAID WE NEEDED A NEW TRANSMISSION. THE NEW 'SOFT' DATE TO RECEIVE THE TRANSMISSION IS 13 APR, ALMOST SIX WEEKS AFTER THE ORIGINAL TRANSMISSION FAILURE ON 2 MAR. THE CAR HAS LESS THAN 3000 MILES ON IT.

I OWN A 2020 KIA SOUL, IT HAS ~2300 MILES AND I HAD IT FOR ABOUT A YEAR. THE TRANSMISSION IS SHOT, I WAS DRIVING ON THE HIGHWAY, THE CAR WOULD NOT ACCELERATE, I HAD IT FLOORED AND GOT UP TO MAYBE 50 MPH, LUCKILY IT WAS RUSH HOUR AND TRAFFIC WAS CRAWLING OTHERWISE I WOULD'VE BEEN RUN OVER. L WAS ABLE TO PULL OFF THE HIGHWAY. I RAN ERROR CODES AND THERE WERE TWO RELATED TO THE TRANSMISSION. KIA'S HAD THE CAR SINCE MARCH 3RD, THEY PROVIDED A RENTAL WHICH IS NICE. I'M TOLD THERE ARE 4 - 5 OTHER KIA'S THERE THAT NEED NEW TRANSMISSIONS. I WISH I COULD JUST GET OUT OF THE CAR NOW.

AFTER HAVING MY CAR FOR 9 MONTHS AND PUTTING 17,000 MILES ON IT MY TRANSMISSION STARTED TO FAIL. I WAS ON THE INTERSTATE GOING 70MPH AND THE CAR BEGAN JERKING LIKE IT COULDN'T SWITCH GEARS. IT THEN BEGAN TO REV HIGH BUT WOULDN'T ACCELERATE. IT EVENTUALLY GOT SO SLOW I HAD TO PULL OFF THE SIDE OF THE INTERSTATE AND SIT ON THE SHOULDER FOR A FEW MINUTES WITH THE CAR OFF AND THEN TRIED TO RECRANK MY CAR IN WHICH IT STARTED BUT CONTINUED TO JERK/ROCK WHEN DRIVING. I GOT CLOSER TO HOME AND WHEN I STOPPED AT A STOP SIGN THE CAR WAS STILL ON BUT WHEN I PRESSED ON THE GAS IT REFUSED TO GO MY CAR WOULDN'T MOVE. I TURNED IT OFF THEN TURNED IT BACK ON AND IT DROVE. THE NEXT MORNING I TRIED TO DRIVE MY CAR TO WORK AND THE CAR THEN BEGAN TO JERK AGAIN AND EVENTUALLY THE HIGHEST SPEED IT WOULD GO TO WAS 50 IT CONTINUED TO DECLINE IN SPEED UNTIL IT EVENTUALLY JUST STALLED AND WOULDN'T MOVE. I TRIED TO TAKE IT TO THE DEALERSHIP AND ON MY WAY THERE IT BROKE DOWN I THEN HAD TO GET A TOW TRUCK ON THE SIDE OF THE INTERSTATE AND TOW IT TO THE KIA DEALERSHIP WHERE THEY SAID THAT I HAD IN FACT RECEIVED A DEFECTIVE TRANSMISSION. THIS OCCURRED ON JANUARY 15TH, 2021 IT IS NOW FEBRUARY 25, 2021 AND I DON'T HAVE MY CAR AND THEY HAVE NO ETA AS TO WHEN MY TRANSMISSION WILL BE HERE AND I CAN HAVE MY CAR BACK. I ASKED IF THE NEW TRANSMISSION WOULD WORK PROPERLY AND WAS TOLD "EVEN SOME OF THE NEW TRANSMISSIONS WILL BE DEFECTIVE SO WE REALLY DON'T KNOW". I JUST WANT MY CAR I BOUGHT A CAR BRAND NEW BECAUSE I THOUGHT IT WAS RELIABLE IT WAS NOT AND THERE'S NO RECALL NOTICE AND A TRANSMISSION STALLING ON THE INTERSTATE IS A VERY DANGEROUS THING. THIS IS UNACCEPTABLE.

THE TRANSMISSION HAS FAILED TWICE IN THIS 2020 KIA SOUL, ONCE AT 4K MILES AND AGAIN WITH A NEW TRANSMISSION AT 12K MILES. TWICE WITHIN 18 MONTHS. EACH TIME DRIVING ON I-10 EXPRESSWAY NEAR PENSACOLA, FLORIDA WHEN ENGINE STARTS DECELERATING AND CAN NOT ACCELERATE UNTIL THE POINT WHERE THE ENGINE STARTS WHINING AND THE CAR IS BASICALLY COASTING AT 10-15 MPH.

MY 2020 SOUL WAS NOT EVEN 1 YEAR OLD WITH APPROX. 12,000 MILES WHEN I WAS TAKING A TRIP FROM STL MY HOME TO COLORADO. 5 HOURS OUT IN LAWRENCE KANSAS AT 12:15 AM MY SOUL BEGAN SHAKING, WITH RPM'S ACTING WEIRD WHEN I WOULD PRESS GAS PEDDLES RPM'S WOULD REV UP TO THE VERY TOP AND CAR WOULD NOT GO. I WAS APPROACHING A TOLL BOOTH AND WHEN I GOT MY TICKET AND TRIED TO MOVE THE CAR WAS OBVIOUSLY HAVING TRANSMISSION PROBLEMS. I PULLED ONTO SIDE OF HIGHWAY AND CALLED ROADSIDE ASSISTANCE AND WAS ON HOLD FOR ABOUT 1 HOURS WHEN I NOTICED VIA THE KIA APP THAT ROADSIDE ASSISTANCE COULD BE REACHED BY THE NAVIGATION UNIT. I HIT ROADSIDE ASSISTANCE AND A WOMEN ANSWERED WITHIN A FEW MINUTES. SHE SEEMED EXTREMELY CONFUSED HOW TO DO HER JOB. SHE ASKED ME LOCATION, MY NAME, AND OTHER INFO SEVERAL TIMES. THE CALL WAS ABOUT 30 MINUTES WHEN SHE FINALLY SAID ASSISTANCE WOULD BE ON THE WAY. I RECEIVED 3 TEXT MESSAGES OVER THE NEXT 1 STATING SORRY FOR INCONVENIENCE WE ARE ATTEMPTING TO GET A SERVICE PROVIDER. WHILE WAITING I OBVIOUSLY GOOGLED AND SAW MAY STORIES ABOUT 2020 KIA SOUL TRANSMISSION PROBLEMS. IT WAS NOW ABOUT 6:00AM AND A STATE TROOPER CAME AND SAID I DON'T THINK ANYONE IS COMING AND I WAS EXHAUSTED, STARVING, AND NEEDED TO DESPERATELY USE THE RESTROOM. HE CALLED AND GOT ME A TOW TRUCK. I PAID $179.00 AND TOWED MY CAR TO DEALERSHIP IN LAWRENCE KANSAS. I THEN CHECKED INTO HOTEL WHICH WAS $125.00 AND RESTED WHILE I WAITED FOR THEM TO CALL. THAT AFTERNOON AROUND NOON THEY CALLED AND SAID MY BASICALLY NEW CAR NEEDED A NEW TRANSMISSION.