2019 Mercedes-Benz A-Class Electrical System

My screens have gone black and will no longer turn on. I cannot see how much gas I have or how fast I am driving.

On 03/10/23, I contacted the Mercedes-Benz service department regarding the black screen on the driver's side display. The Mercedes-Benz service personnel informed me that the screen needed to be replaced, with an estimated cost of around $2000. I agreed to their suggestion and authorized the replacement. Later, the Mercedes-Benz service personnel contacted me again, stating that the black screen issue was not resolved and recommended replacing the computer mainframe, which would cost over $6500. I refused their suggestion as the cost exceeded what I was willing to pay. When I went to pick up my car from the Mercedes-Benz dealership, I noticed that the central control display screen was also blacked out. I confronted them about it, and they admitted that they were responsible for the damage. However, they stated that they were not liable for compensation because I did not pay the initial $2000 for the replacement of the screen. My argument is that I was willing to pay for the replacement, but they failed to fix the screen. Why should I be held responsible for the payment? Additionally, they did not even replace the screen, so why should they use the excuse of the unpaid replacement cost to avoid compensating me for the damage they caused to my central control display? It is unfair to expect a fair exchange when they neither replaced the screen nor fixed it. I feel that this situation is an act of consumer mistreatment.

The display screen of the driver's seat was damaged due to the automatic update last month. The dealer told me to replace the display screen for US$2,000. After I agreed to pay, I was told that the central control display screen was broken again and needed to be replaced for nearly US$7,000. I refused the dealer. However, the central control display screen was still good originally. Now the main driver does not have a display screen, and even the central control screen is damaged. The central control screen is damaged due to their operation. How should I protect my rights in this situation?

TL* THE CONTACT DROVE A 2019 MERCEDES-BENZ A220. WHILE AT A FUEL STATION WITH THE ENGINE WAS POWERED OFF, THE VEHICLE FAILED TO RESTART. THE CONTACT CALLED MERCEDES-BENZ ROADSIDE ASSISTANCE AND A TECHNICIAN CAME OUT AND ATTEMPTED TO START THE VEHICLE, BUT WAS UNSUCCESSFUL. THE TECHNICIAN REMOVED THE BATTERY CABLE FROM THE TERMINAL, WAITED A FEW SECONDS, RECONNECTED THE CABLE, AND WAS ABLE TO START THE VEHICLE. THE VEHICLE WAS LATER TAKEN TO MERCEDES-BENZ OF ANNAPOLIS (1920 FOREST DR, ANNAPOLIS, MD 21401, (866) 290-0799) WHERE THE FAILURE WAS REPORTED. THE VEHICLE WAS REPAIRED. THE CONTACT STATED THAT THE FAILURE WAS INTERMITTENT. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 738. THE VIN WAS NOT AVAILABLE.