2007 Mercedes-Benz E-Class Fuel System

The contact owns a 2007 Mercedes-Benz E350. The contact stated that while refueling the vehicle, the vehicle emitted an abnormally strong gasoline odor inside and outside the vehicle. The vehicle was taken to the dealer and the contact was informed that the failure was related to an unknown NHTSA ID Number; however, the campaign had expired. The vehicle had not been repaired. The manufacturer was made aware of the failure and referred the contact to the NHTSA Hotline. The approximate failure mileage was 77,000.

The contact owns a 2007 Mercedes-Benz E350. The contact stated that the vehicle leaked gasoline into the rear driver’s side seat causing a pool of gasoline under the seat. The contact stated that the check engine warning light was illuminated. The vehicle was diagnosed but not yet repaired. The manufacturer was informed of the failure. The contact was provided information of a possible manufacturer’s recall. The failure mileage was approximately 104,000.

2007 MERCEDES BENZ E350. CONSUMER WRITES SEEKING REIMBURSEMENT FOR FUEL TANK COMPONENT REPAIRS. *LD *TR

TL* THE CONTACT OWNS A 2007 MERCEDES-BENZ E550. WHILE FUELING THE TANK AT THE SERVICE STATION, FUEL SPILLED ONTO THE GROUND. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE FUEL CONTAINER WAS REPLACED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 50,000. UPDATED 04/22/16*LJ THE CONSUMER STATED NO REPLACEMENT PART WAS PROVIDED.

MY CAR HAS A STRONG GASOLINE ODOR. THE DEALERSHIP SAID THE FUEL TANK IS LEAKING AND NEEDS TO BE REPLACED. THEY HAVE DENIED WARRANTY COVERAGE ON A LEAKING FUEL TANK. PLEASE REFERENCE NHTSA # EA13003. THIS PROBLEM HAS BEEN ACKNOWLEDGED AND A WARRANTY PROGRAM PUT IN PLACE BY MERCEDES BENZ TO AVOID A RECALL. NOW, THEY ARE DENYING WARRANTY COVERAGE. CAN YOUR INVESTIGATIVE TEAM OPEN THIS CASE UP AND HELP US- CONSUMERS. ON THE SURFACE, THIS APPEARS TO BE AN ETHICAL PROBLEM FOR MERCEDES BENZ. REPAIR COST $976.00 FOR A NEW FUEL TANK. PLEASE HELP. THANK YOU, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

SERIOUS FUEL LEAK IN TANK WITH FUMES UPDATED 10/9/15 *LN

TL* THE CONTACT OWNS A 2007 MERCEDES BENZ E350. THE CONTACT STATED THAT THE FUEL SENSOR WAS LEAKING FUEL ONTO THE FUEL TANK. THE VEHICLE WAS TAKEN TO THE DEALER, WHERE IT WAS DIAGNOSED THAT THE FUEL TANK NEEDED TO BE REPLACED. THE VEHICLE WAS AWAITING TO BE REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 100,000. UPDATED 4/21/15*CN

THERE IS A STRONG SMELL OF GASOLINE OVER 1/2 TANK FULL, AND FREQUENT CHECK ENGINE LIGHTS ON FOR AN EVAP SYSTEM LEAK. THIS IS A KNOWN ISSUE WITH THESE CARS, AND I AM CONCERNED TO DRIVE THE VEHICLE WITH GASOLINE FUMES COMING INSIDE THE CAR AND CREATING A FIRE HAZARD. MERCEDES KNOWS ABOUT THIS PROBLEM AND NEEDS TO ADDRESS IT. *TR

STRONG ODOR OF GASOLINE AFTER FILLING GAS TANK TO REGISTERED FULL LEVEL. *TR

2007 MERCEDES BENZ E350 NOTICED STRONG FUEL/GAS ODOR INSIDE CAR AFTER FILLING UP GAS TANK AND WOULD SUBSIDE AFTER GAS TANK WAS APPROXIMATELY 3/4. MY CHILDREN & I HAD TO ROLL DOWN THE WINDOWS WHILE DRIVING DUE TO FEELING NAUSEA. THIS HAS OCCURRED OFTEN FOR WEEKS. LAST THURSDAY ON 8/7/14 I WAS DRIVING VEHICLE COMING TO A SIGNAL LIGHT AT AN INTERSECTION AND THE CAR STARTED SHAKING LIKE IS WAS LOOSING POWER, THEN IT SHUT OFF IN THE MIDDLE OF THE STREET AT THE INTERSECTION. I TRIED STARTING IT BACK UP AND IT WOULD NOT START AT ALL AFTER CRANKING FOR FEW SECONDS LOOKING LIKE IT WAS NOT GETTING FUEL AT ALL. I HAD TO GET MY CAR TOWED, THE MECHANIC SAID IT WAS THE FUEL PUMP AND IT WILL COST $2000 TO REPLACE. THIS SEEMED EXTREMELY HAZARDOUS FOR CAR SAFETY HAVING TO SMELL THE FUMES AND ALMOST CAUSING AN ACCIDENT. THERE HAVE BEEN AN ENORMOUS AMOUNT OF COMPLAINTS REGARDING THE FUEL EMISSION PUMP/TANK & THIS MANUFACTURE DEFECT OF THE CAR WHICH IS A MAJOR ROAD SAFETY HAZARD ITEM SHOULD BE CONSIDERED AS A SAFETY RECALL FROM MERCEDES CAR COMPANY. *TR

PREVIOUSLY REPORTED ON COMPLAINT # 10638080, NO RESPONSE. PLEASE PROVIDE UPDATE ABOUT NHTSA ACTION # EA13003. LEAKING FUEL TANKS. WE HAVE BEEN OVERCHARGED FOR REPLACING DEFECTIVE TANK, MERCEDES WILL NOT HELP WITH $3293.15 FEE CHARGED ON THIS MANUFACTURING ERROR. PLEASE ADVISE, THANK YOU *TR

I BEGAN SMELLING GASOLINE WHEN INSIDE THE CAR. I CALLED THE DEALER TO SCHEDULE AN APPOINTMENT TO HAVE THE CAR CHECKED FOR FUEL LEAKS. THE DEALER SUGGESTED BRINGING THE CAR IN THE FOLLOWING WEEK. SO I TOOK THE CAR TO A NEARBY OIL CHANGE SERVICE COMPANY AND HAD THEM CHANGE THE OIL AND CHECK FOR A FUEL LEAK. THE OIL CHANGE SERVICE COULD NOT FIND A FUEL LEAK, BUT CONFIRMED THAT THEY SMELLED GASOLINE AND SUGGESTED I TAKE IT TO THE DEALER. ON DECEMBER 10, 2014, I TOOK THE CAR TO THE DEALER AND WAS TOLD THAT THEY FOUND A FUEL LEAK AT THE FUEL FILTER ASSEMBLY THAT IS UNDER THE BACK SEAT AND THAT THE REPAIR WOULD BE $649.00. AND IT WAS POSSIBLE THAT ONCE THEY REPAIRED THAT, THE LEAKING AT THE TANK MAY INCREASE REQUIRING REPLACEMENT OF THE GAS TANK. AS I WAITED FOR THE REPAIR, I SEARCHED THE INTERNET TO SEE IF THIS REPAIR WAS THE SUBJECT OF A RECALL. I FOUND THAT THIS EXACT ISSUE IS BEING INVESTIGATED BY THE NHTSA, NHTSA ACTION NUMBER: PE12001. I SHOWED THE SERVICE TECHNICIAN WHAT I FOUND ON THE INTERNET AND HE SAID ALL THEY COULD DO IS REPLACE THE FUEL FILTER ASSEMBLY TO SEE IF THAT WOULD FIX THE LEAK. THEY CHANGED THE TANK INNER MODULE, 211-470-60-94, FOR $264.00; 2 SEAL RINGS, 211-471-05-79, AT $39.53 EA FOR $79.06; DISCOUNTED THE LABOR FROM $343.66 TO $187.50; AND MISCELLANEOUS CHARGES AND SALES TAX, FOR A TOTAL SERVICE REPAIR BILL OF $576.03 FOR REPLACEMENT OF FUEL FILTER SYSTEM AND SEAL RINGS. AT THIS TIME IT IS UNCLEAR WHETHER THIS WILL IN FACT FIX THE PROBLEM OR MAKE IT WORSE. *TR

I NOTICED A VERY STRONG ODOR OF FUEL IN MY GARAGE. WHEN I GOT IN THE CAR ODOR WAS EVEN STRONGER. I LOOKED ON THE FLOOR OF THE GARAGE BUT THERE WAS NO LIQUID ON MY FLOOR. I TOOK THE CAR TO A LOCAL MECHANIC AND THEY CALLED THE MERCEDES DEALERSHIP AND THE DEALER STATED IT WAS A KNOWN PROBLEM AND THE FUEL PUMP LEAKING AND WOULD NEED TO BE REPLACED. WHEN THE BACKSEAT WAS REMOVED THERE WAS FUEL ON TOP OF THE FUEL TANK. THIS FUEL PUMP WAS REPLACED BUT THE ODOR WAS STILL THERE. I TOOK THE CAR TO THE MERCEDES DEALER AND THEY KEPT THE CAR FOR A WEEK AND EXPLAINED TO ME THE FUEL TANK WAS LEAKING AND WOULD NEED TO BE REPLACED. AGAIN HE STATED THIS WAS A KNOWN PROBLEM. I INQUIRED HOW THIS WOULD BE POSSIBLE THAT A FIVE YEAR OLD FUEL TANK WOULD BE LEAKING. I STATED IT SOUNDS LIKE A MANUFACTURE DEFECT. THE TECHNICIAN INFORMED ME THAT IT WAS NOT A DEFECT BUT RATHER THE PART WAS DESIGNED JUST TO LAST HAT PERIOD OF TIME. I DISPUTE THAT EXPLANATION. I RECEIVED A QUOTE TO REPLACE THE TANK FOR $1,895. *TR

EXTREME FUEL VAPOR CONTAMINATION INSIDE THE CABIN OF MY 2007 E 350 SEDAN AFTER FILL UP. *TR

I BOUGHT MY CAR USED A COUPLE OF MONTHS AGO. THE LAST TWO TIMES I FILLED MY FUEL TANK I SMELL GAS IN MY GARAGE. WHEN I ONLY FILL TO 3/4 OR LESS THERE'S NO GAS SMELL. THE SMELL WILL SUBSIDE ONCE MY GAS DROPS TO 3/4 FULL. THIS WAS REPEATABLE BOTH TIMES I FILLED MY FUEL TANK. PLEASE REFERENCE NHTSA ACTION# PE12001. *TR

I BEGAN NOTICING A STRONG SMELL OF GAS FROM INSIDE AND OUTSIDE THE CAR. I TOOK THE CAR TO THE DEALER AND THEY REMOVED THE REAR SEATS AND ACCESS PANEL TO THE FUEL SENDING UNITS. THEY FOUND FUEL LEAKING FROM THE FUEL SENDING UNIT WITH FUEL LEVEL SENSOR ON THE DRIVER'S SIDE. IT WAS LEAKING FROM THE UNIT ITSELF NOT THE SEAL RING. DAMAGE CODE 047006767. DEALER INDICATED IT WAS NECESSARY TO REPLACE. REPLACED FUEL SENDING UNIT WITH FUEL LEVEL SENSOR AND REPLACED WITH NEW, RECONNECTED LINES AND CONNECTORS. REINSTALLED ALL COMPONENTS, ADDED FUEL BACK IN THE TANK AND CHECK FOR LEAKS FROM SENDING UNIT. THEY DETERMINED THE UNIT WAS NOT LEAKING ONCE REPAIRED. FLASH FORWARD TO 7/24/14 AND I HAVE ISSUES AGAIN WITH THE FUEL SYSTEM. COMPONENTS OF THE SYSTEM WERE REPLACED AGAIN AT A COST OF $1,752.16. I AM VERY CONCERNED ABOUT THE SAFETY OF THIS VEHICLE. PLEASE CONTINUE TO INVESTIGATE THIS ISSUE WITH THIS MODEL AND YEAR. *TR

STRONG GASOLINE SMELL AFTER I FILL THE TANK UP. I NEVER TOP IT OFF, NORMAL FILL UP UNTIL THE GAS NOZZLE CLICKS. THE SMELL COMES FROM LEFT REAR SIDE. I AM CONCERNED THAT IT WILL CATCH ON FIRE ONE DAY. *TR

GASOLINE IS LEAKING FROM FUEL TANK. *TR

2007 MERCEDES BENZ E350 SHOWED SYMPTOMS OF CRANKING BUT NOT STARTING INTERMITTENTLY AND ALSO NOTICED FUEL ODOR IN THE COMPARTMENT OFTEN FOR WEEKS. EVENTUALLY FUEL ODOR WAS NOTED WITHIN THE INTERIOR OF THE VEHICLE AND THE CAR WILL NOT START AT ALL AFTER CRANKING FOR FEW SECONDS LOOKING LIKE IT WAS NOT GETTING FUEL AT ALL. WHEN THE CAR WAS ARRANGED TO BE SENT TO THE DEALERSHIP, THE TOW TRUCK GUY REMOVED THE REAR SEAT TO IDENTIFY SOURCE OF FUEL SMELL WHICH HAD REVEALED FUEL POOLING ON STARTING ATTEMPT OF THE ENGINE AND THE HEAVY FUEL POOLING WAS NOTED AT THE FUEL PUMP SENDING UNIT. THIS SEEMED EXTREMELY HAZARDOUS FOR CAR SAFETY.THE FUEL WAS GUSHING OUT WHICH SPREAD TO THE SEAT AND FABRIC AND SENT FUEL SMELL AND FUMES INTO THE PASSENGER COMPARTMENT. MERCEDES QUOTED $800+ FOR THE REPAIRS AND DELIVERED THE CAR PROMISING THAT THE FAULTY PUMP AND SENDING UNIT WAS REPLACED. THE CAR DID NOT EVEN MAKE HOME AND BROKE DOWN BEFORE REACHING HOME SHOWING SAME STARTING PROBLEM . HENCE IT WAS TOWED BACK TO THE DEALERSHIP AND THIS TIME THEY ARE ASKING ANOTHER $800+ TO REPLACE THE SECOND FUEL PUMP WHICH THEY CLAIMED WAS WORKING WHEN THE CAR WAS DELIVERED. FUEL SMELL STILL EXISTS IN THE PASSENGER COMPARTMENT AND THE CAR IS NOT DRIVABLE . DEALERSHIP DID NOT ACCEPT ANY RESPONSIBILITY FOR DELIVERING THE CAR WITHOUT REPAIRING THE REPORTED DEFECT AND ASKING DOUBLE PRICE FOR A MANUFACTURE DEFECT OF THE CAR WHICH IS A MAJOR ROAD SAFETY HAZARD ITEM AND MUST BE CONSIDERED AS A SAFETY RECALL FROM MERCEDES CAR COMPANY. *TR

STRONG ODOR OF GAS IN HOME GARAGE AFTER FILLING THE TANK. SINCE DECEMBER 2012 I HAVE NOT BEEN ABLE TO FILL IT OVER THREE QUARTERS OF A TANK WITHOUT THE STRONG ODOR REOCCURRING. I TOOK IT TO BE SERVICED AND AFTER ONE WEEK OF TRYING, THEY WERE NOT ABLE TO FIND THE SOURCE. I PURCHASED THE CAR ON DECEMBER 11, 2009. *TR

EVERY TIME I FILL UP MY CAR ALL THE WAY, I NOTICE A VERY STRONG FUEL SMELL COMING FROM THE DRIVER SIDE OF THE CAR. I HAVEN'T SPILLED ANY FUEL INSIDE MY CAR SO IM ASSUMING THERE IS A LEAK SOMEWHERE, THE SMELL IS UNBEARABLE AT TIMES. *TR

THE 2007 MERCEDES E550 EMITS A VERY STRONG GAS ODOR. IT SMELLS LIKE GAS VAPOR AND NOT BURNT MOTOR OILS. THE SMELL APPEARED SHORTLY AFTER I REFUELED THE GAS TANK. I DROVE THE CAR TO A SHOPPING CENTER, AND I COULD SMELL THE GAS BOTH INSIDE AND OUTSIDE. AFTER LEAVING THE CAR IN THE GARAGE, THE GARAGE NOW ALSO SMELLS LIKE GAS. *TR

I NOTICED SHORTLY AFTER I BOUGHT THE CAR IN 2008 A STRONG GAS ODOR WHEN I FILLED THE TANK. I WAS TOLD THIS WAS NORMAL FOR A MERCEDES. I HAVE SINCE LEARNED THAT THE ISSUE IS GAS POOLING UNDER THE BACK SEAT WHERE THE GAS TANK IS LOCATED. I AM VERY ALARMED TO FIND THAT THIS IS THE REASON FOR THE STRONG GAS ODOR IN THE VEHICLE CABIN AND INSIDE MY GARAGE. THIS ISSUE IS A DEFINITE SAFETY RISK AND I WAS SHOCKED AT HOW INSENSITIVE AND UNCOOPERATIVE MERCEDES BENZ OF NA WAS WHEN I CONTACTED THEIR CUSTOMER SERVICE. I AM PAYING OUT OF POCKET TO FIX THE PROBLEM, HOWEVER, BELIEVE THIS SHOULD BE ON MERCEDES BENZ'S DIME. I AM FILING THIS COMPLAINT AGAINST MERCEDES FOR THAT REASON AND PLEAD FOR YOUR SUPPORT. *TR

TOOK MY VEHICLE INTO THE SHOP FOR NEW SPARK PLUGS AND A COIL REPLACEMENT. THEY NOTICED A STRONG GASOLINE SMELL COMING FROM THE VEHICLE. THEY REMOVED THE BACK SEAT WHERE THE FUEL PUMP IS LOCATED AND FOUND THE FUEL PUMP IS LEAKING. YOU CANNOT JUST REPLACE THE FUEL PUMP ON THIS YEAR/MODEL E350. THE ENTIRE GAS TANK MUST BE REPLACES. WE HAD NOTICED THE SMELL OF GAS A FEW TIMES AFTER FILLING THE VEHICLE COMPLETELY UP WITH GAS AND WERE WONDERING WHY IT SMELLED SO STRONGLY OF GASOLINE. NOW WE FOUND OUT WHY. MERCEDES IS WANTING TO CHARGE ME TO BRING MY CAR INTO AN AUTHORIZED DEALER/SERVICE CENTER TO ASSESS THE SITUATION. HOWEVER, THEY WANT TO CHARGE ME FOR ASSESSING IT AND FROM THERE MAKE A DETERMINATION IF THEY WILL EVEN DO ANYTHING ABOUT IT SINCE MY VEHICLE IS NOT UNDER WARRANTY. *TR

I AM ONE OF THIS CARS OWNER....FUEL LEAKS AND STRONG ODOR OF GASOLINE BOTH INSIDE AND OUTSIDE OF THEIR VEHICLE PARTICULARLY AFTER REFUELING IT'S SICKENING AND DANGEROUS . PLEASE TAKE ACTION BEFORE IS TOO LATE THANK YOU *TR