2009 Mercedes-Benz E-Class Fuel System

The contact owns a 2009 Mercedes-Benz E-350. The contact stated while driving 30 MPH and coming to a complete stop, the vehicle started sputtering and stalled. The contact pushed the vehicle to the side of the roadway. The contact was unable to restart the vehicle after several attempts. The contact towed the vehicle to her residence five days later. The contact used an OBD reader to determine that the failure was associated with the fuel system. The contact replaced the fuel relay and fuses, fuel pump and fuel filter herself; however, the vehicle failed to start. The vehicle was then towed to the dealer and diagnosed with a fuel leak. The contact was informed that the fuel tank needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and informed the contact that the vehicle could not be repaired under an unknown recall because the VIN was not included. The failure mileage was approximately 147,000.

The contact owns a 2009 Mercedes-Benz E350. The contact stated while driving immediately after refueling, there was an abnormally strong fuel odor inside the cabin of the vehicle. The vehicle was taken to the local dealer but was not diagnosed. The manufacturer was informed of the failure and informed the contact that they were unable to assist. The failure mileage was approximately 132,000.

TL* THE CONTACT OWNS A 2009 MERCEDES BENZ E350. AFTER REFUELING THE VEHICLE, THERE WAS A STRONG ODOR OF FUEL COMING FROM THE VEHICLE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE FUEL TANK AND THE FUEL PUMP NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 60,000. UPDATED 05/03/16*LJ THE CONSUMER STATED THE VEHICLE WAS REPAIRED. UPDATED 05/04/16. *JB

STRONG FUEL SMELL AFTER FUELING THE CAR. VERY NOTICEABLE WHEN PARKED IN THE GARAGE. I REPORTED THIS TO THE REGIONAL MERCEDES BENZ REPRESENTATIVE AND THEY DENIED THAT THERE WAS AN ISSUE REPORTED OR RECALL FOR THIS ISSUE. DUE TO THIS SAFETY ISSUE, I DO NOT ALLOW MY WIFE TO DRIVE THE VEHICLE ANY LONGER. *TR

PLEASE REFERENCE NHTSA ACTION# PE12001. AFTER FILLING THE CAR WITH GASOLINE, THERE IS A VERY STRONG ODOR OF GASOLINE. THE SMELL OF GASOLINE GOES AWAY AFTER USING ABOUT A 1/4 OF THE TANK. I AM AWARE THAT THIS IS A WIDESPREAD ISSUE WITH E CLASS (W211) VEHICLES AND MERCEDES BENZ HAS BEEN DENYING ANY RESPONSIBILITY. I HAVE NOT TAKEN THE CAR TO THE DEALER YET AND WOULD BE MORE THAN HAPPY TO ALLOW THE NHTSA TO INSPECT MY VEHICLE. *TR

AS A LOYAL MERCEDES BENZ CUSTOMER FOR YEARS IT PAINS ME TO WRITE THIS LETTER. I AM SHOCKED TO SEE A CLASS ACTION LAWSUIT AGAINST MBNA AND HAVE PERSONALLY HAD TWO FUEL CELL ISSUES IN TWO SEPARATE AMG CARS 6 YEARS APART. IT DOESN'T MATTER THAT MY EXTENDED WARRANTY COVERED THE COST BEFORE AND THIS TIME. IT SICKENS ME THAT MBNA REFUSES TO ACKNOWLEDGE THAT THIS IS A DEFECT IN THE DESIGN AND PRODUCTS UTILIZED IN THESE AMG VEHICLES YET THE DESIGN WAS CHANGED. CUSTOMERS ARE NOT TOLD THAT THIS IS A FLAW THAT HAPPENS ON MANY OF THE AMG INSTEAD THEY ARE TREATED AS IF EACH ARE UNIQUE CASES. SHAME ON MBNA FOR TREATING SUCH LOYAL CUSTOMERS WITH SUCH DISREGARD AND NOT ADMITTING TO THE PUBLIC THAT THIS IS A LIMITATION THAT CONSUMERS AND INSURANCE COMPANIES SHOULD BE AWARE OF FOR THEIR SAFETY. IT PERSONALLY PLACED MY FAMILY IN HARMS WAY THIS PAST WEEKEND DURING A TRIP TO NAPLES FL. I THINK EACH EXECUTIVE OF MBNA SHOULD BE FORCED TO DRIVE THEIR FAMILY WITH THIS ISSUES SO THEY BETTER UNDERSTAND HOW WE FEEL. FOR A COMPANY SO FOCUSED ON SAFETY...THEY ARE DROPPING THE BALL FOR THOUSANDS OF CONSUMERS AND HIDING THE TRUTH. RESPECTFULLY I DEMAND THAT MBNA BE HELD DIRECTLY ACCOUNTABLE FOR THIS DEFECT AND ADMIT THE ISSUE TO ALL AMG OWNERS 2003-2009. I HAVE PICTURES OF THE MOST RECENT DEFECT AND THE WORK ORDERS FROM THE ORIGINAL.... *JS

MY 2009 MERCEDES E350 EMITS A VERY STRONG FUEL SMELL ESPECIALLY AFTER REFUELING. I BELIEVE THIS MAY BE RELATED TO YOUR ONGOING INVESTIGATION - PE12001. *TR

REFERENCE NHTSA ACTION NUMBER: PE12001 INCONSISTENT GAS SMELL FROM MY CAR AFTER FILLING UP THE TANK. *TR

LEAKING FUEL SYSTEM RESULTING IN SUBSTANTIAL GASOLINE LEAKING FROM FUEL SENDER UNITS AND FUEL TANK COMPONENTS. FUEL LEAKS INTO BOTTOM COVER PAN AND ULTIMATELY TO THE GROUND WHEN CAPACITY OF COVER PAN IS EXCEEDED. *KB