2009 Mercedes-Benz E-Class Structure

I RECEIVED SAFETY RECALL # 2020040011. I MADE AN APPOINTMENT AT BEVERLY HILLS MERCEDES FOR 9/23/20 AT 10:00AM.(PER LETTER SENT TO ME BY MERCEDEZ BENZ. (NHTSA RECALL #19V918). THE SERVICE MAN (I BELIEVE HIS NAME WAS TAMIR) TOLD ME THEY HAD NO LOANER FOR ME AND THAT 95% OF THE TIME THEY WILL DO NOTHING REGARDING THEIR RECALLS. I WAS STUNNED AT SUCH UNPROFESSIONAL AND UNETHICAL BEHAVIOR FROM A MERCEDEZ DEALER. I TOLD HIM TO GIVE ME MY CAR BACK AND WHY DID THEY MAKE MY APPOINTMENT IF THEY ARE NOT GOING TO HONOR THE SAFETY COMMITTMENTS IN GOOD FAITH.

CHECKING ON UNREPAIRED RECALL NHTSA#19V91832/RECALL#2019120012. THIS RECALL DESCRIBED AS PROBLEM WITH BONDING BETWEEN GLASS PANEL AND THE SLIDING ROOF FRAME, WHICH COULD LEAD IN SEPARATION OF THE GLASS PANEL FROM THE VEHICLE. I INTERPRET THIS TO BE THE SUNROOF GLASS DETACHING FROM THE FRAME ENDANGERING OTHERS. THIS RECALL APPEARS TO BE OPEN ON MY VEHICLE. PLEASE ADVISE ANY FURTHER INFORMATION. I HAVE HAD NO PROBLEMS THUS FAR.

TL*THE CONTACT OWNS A 2009 MERCEDES BENZ E350. THE CONTACT STATED THAT THE UNDERCARRIAGE SHIELD BECAME LODGED ON PARKING BUMPERS AND OTHER ROAD OBJECTS. THE SHIELD CAUSED THE BUMPER TO FRACTURE FROM THE VEHICLE WHENEVER IT BECAME LODGED ON AN OBJECT. THE DEALER ADVISED THE CONTACT TO DRIVE CAUTIOUSLY. THE VEHICLE WAS REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 1,000 AND THE CURRENT MILEAGE WAS APPROXIMATELY 24,000.

TL* THE CONTACT OWNS A 2009 MERCEDES-BENZ E350. THE CONTACT WAS DRIVING 1 MPH AND ATTEMPTING TO PARK THE VEHICLE WHEN THE BUMPER BECAME CAUGHT ONTO THE CEMENT BARRIER. THE CONTACT ATTEMPTED TO REVERSE BUT TO NO AVAIL. SHE THEN LIFTED THE BUMPER TO RELEASE THE VEHICLE FROM THE CEMENT BARRIER. SHE STATED THERE WAS A FLAP THAT WAS ATTACHED TO THE BUMPER THAT BECAME CAUGHT ONTO THE CEMENT BARRIER. THE ENTIRE FRONT END OF THE VEHICLE WAS DAMAGED. A POLICE REPORT WAS FILED. THE VEHICLE WAS TAKEN TO THE DEALER AND THE DEALER ADVISED THE CONTACT TO REVERSE THE VEHICLE INTO THOSE TYPES OF PARKING SPACES. THE FAILURE OCCURRED TWICE. THE CONTACT CALLED THE MANUFACTURER AND THEY ADVISED HER ALSO TO REVERSE THE VEHICLE INTO CERTAIN TYPES OF PARKING BARRIERS. THE VEHICLE WAS REPAIRED. THE FAILURE MILEAGE WAS 1,000 AND THE CURRENT MILEAGE WAS 25,000.