89 complaints reported

2012 Mercedes-Benz E-Class Air Bags

Owner-reported problems and safety issues filed with NHTSA. Review common failures, severity levels, and complaint trends over time.

Reports
89
Crashes
3
Fires
0
Injuries
2

Complaint Timeline

Chronological view of owner reports

Aug 2017

TL* TAKATA RECALL. THE CONTACT OWNS A 2012 MERCEDES-BENZ E350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V017000 (AIR BAGS). THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

Type: Vehicle, Vehicle: 2012 MERCEDES-BENZ E350, Manufacturer: Mercedes-Benz USA, LLC
Incident: Oct 2017
Jul 2017

TL* TAKATA RECALL. THE CONTACT OWNS A 2012 MERCEDES-BENZ E350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V017000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. KEYES EUROPEAN, LLC (5400 VAN NUYS BLVD., VAN NUYS, CA) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

Type: Vehicle, Vehicle: 2012 MERCEDES-BENZ E350, Manufacturer: Mercedes-Benz USA, LLC
Incident: Jan 2017
Jul 2017

PARTS NOT YET AVAILABLE TO MERCEDES DEALERSHIP TO REPLACE AIR BAGS. TAKING ENTIRELY TOO LONG . DO NOT WANT TO DRIVE THE CAR WITH THE POTENTIAL PROBLEM DESCRIBED TO ME

Type: Vehicle, Vehicle: 2012 MERCEDES-BENZ E350, Manufacturer: Mercedes-Benz USA, LLC
Incident: Jan 2017
Jul 2017

TL* TAKATA RECALL. THE CONTACT OWNS A 2012 MERCEDES-BENZ E350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V017000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

Type: Vehicle, Vehicle: 2012 MERCEDES-BENZ E350, Manufacturer: Mercedes-Benz USA, LLC
Incident: Jul 2017
Jun 2017

TAKATA RECALL: LOCAL DEALERSHIP SAID THAT REPLACEMENT PARTS ARE NOT AVAILABLE.

Type: Vehicle, Vehicle: 2012 MERCEDES-BENZ E350, Manufacturer: Mercedes-Benz USA, LLC
Incident: Jun 2017
Jun 2017 Crash

I RECEIVED A LETTER FROM MERCEDES IN MARCH 2017 THAT MY VEHICLE NEEDS TO HAVE IT'S AIR BAG REPLACED. MY DEALER IN MERCEDES DEALER IN CALABASAS HAS HAD NO APPROVAL OR INSTRUCTIONS TO REPLACE THE BAG AT THAT TIME AND IS NOT REPLACING MY AIRBAG. I JUST SPOKE TO MERCEDES CALABASAS ON 11/3/2017 WITH THE SAME ANSWER. PLEASE REPLACE MY AIR BAG...ITS BEEN ONE YEAR AND I HAVE BEEN WORRIED THAT MY AIR BUGS WILL NOT DEPLOY. I WAS IN AN ACCIDENT AND NO AIR BAG DEPLOYMENT WHEN SOMEONE BACKED INTO THE FRONT OF MY CAR WHILE I WAS STATIONARY. I BUY AN EXPENSIVE CAR AND I HAVE TO WAIT OVER A YEAR FOR A DEFECTIVE AIR BAG..THIS IS UNACCEPTABLE! THE FACT I HAVE HAD THIS CAR SINCE IT WAS MANUFACTURED WITH A DEFECTIVE BAG IS NOT MERCEDES WAY OF DOING BUSINESS. I WANT THE CAR REPLACED IF THE AIR BAGS AREN'T REPLACED IMMEDIATELY. I AM PUTTING MY 13 YEAR OLD DAUGHTER AND FAMILY AT R

Type: Vehicle, Vehicle: 2012 MERCEDES-BENZ E350, Manufacturer: Mercedes-Benz USA, LLC
Incident: Jun 2016
May 2017

TL* TAKATA RECALL. THE CONTACT OWNS A 2012 MERCEDES-BENZ E350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V017000 (AIR BAGS). THE PART FOR THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

Type: Vehicle, Vehicle: 2012 MERCEDES-BENZ E350, Manufacturer: Mercedes-Benz USA, LLC
Incident: May 2017
May 2017

TL* THE CONTACT OWNS A 2012 MERCEDES-BENZ E350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V017000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

Type: Vehicle, Vehicle: 2012 MERCEDES-BENZ E350, Manufacturer: Mercedes-Benz USA, LLC
Incident: Oct 2017
May 2017

TL* TAKATA RECALL. THE CONTACT OWNS A 2012 MERCEDES-BENZ E350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V017000 (AIR BAGS); HOWEVER, THE PART FOR THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

Type: Vehicle, Vehicle: 2012 MERCEDES-BENZ E350, Manufacturer: Mercedes-Benz USA, LLC
Incident: May 2017
Mar 2017

TL* TAKATA RECALL. THE CONTACT OWNS A 2012 MERCEDES-BENZ E350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V017000 (AIR BAGS); HOWEVER, THE PART FOR THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

Type: Vehicle, Vehicle: 2012 MERCEDES-BENZ E350, Manufacturer: Mercedes-Benz USA, LLC
Incident: Mar 2017
Feb 2017

TL* TAKATA RECALL. THE CONTACT OWNS A 2012 MERCEDES-BENZ E350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V017000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

Type: Vehicle, Vehicle: 2012 MERCEDES-BENZ E350, Manufacturer: Mercedes-Benz USA, LLC
Incident: Oct 2017
Feb 2017

TAKATA RECALL. I CANNOT GET THIS SERVICE FROM MY MERCEDES BENZ DEALER BECAUSE THEY DO NOT HAVE THE PARTS FROM MERCEDES BENZ USA TO FIX THIS. I'VE CALLED MULTIPLE DEALERS AND I GET THE SAME ANSWER. THEY TELL ME TO EITHER CHECK BACK OR CALL MERCEDES BENZ USA ABOUT THE SITUATION.

Type: Vehicle, Vehicle: 2012 MERCEDES-BENZ E350, Manufacturer: Mercedes-Benz USA, LLC
Incident: Feb 2017
Jan 2017

TL* TAKATA RECALL. THE CONTACT OWNS A 2012 MERCEDES-BENZ E350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V017000 (AIR BAGS); HOWEVER, THE PART FOR THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE; HOWEVER, THE CONTACT HAD NOT RECEIVED A RESPONSE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

Type: Vehicle, Vehicle: 2012 MERCEDES-BENZ E350, Manufacturer: Mercedes-Benz USA, LLC
Incident: Jan 2017
Sep 2012

TL* THE CONTACT OWNS A 2012 MERCEDES BENZ E550 (N/A). THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE AIR BAG OFF WARNING INDICATOR ILLUMINATED WITH THE FRONT PASSENGER SEAT OCCUPIED. THE OCCUPANT'S WEIGHT WAS APPROXIMATELY ONE HUNDRED POUNDS. THE MALFUNCTION RECURRED INTERMITTENTLY. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER TWICE WHERE THEY INFORMED THE CONTACT THAT THE AIR BAGS WERE OPERATING PROPERLY. THE MANUFACTURER WAS NOTIFIED OF THE PROBLEM. THE APPROXIMATE FAILURE MILEAGE WAS 100.

Type: Vehicle, Vehicle: 2012 MERCEDES BENZ E550, Manufacturer: Mercedes-Benz USA, LLC
Incident: Jan 2012

Trend Over Time

Complaints by year

Quick Summary

The 2012 Mercedes-Benz E-Class has 89 Air Bags complaints on file. 3 crashes have been reported. Review the timeline above for detailed owner experiences.