2012 Mercedes-Benz E-Class Air Bags

The contact owns a 2012 Mercedes-Benz E350. The contact stated that the front driver's side and passenger's side air bags warning lights were illuminated. Additionally, the contact stated while driving at an undisclosed speed, the headrest deployed inadvertently. No further information was provided. The message "Pre-safe Inoperable - Check Owner's Manual" was displayed. The vehicle was taken to the dealer but was not diagnosed or repaired. The manufacturer was notified of the failure and informed the contact of an unknown passenger's side air bag recall repair that was previously performed on the vehicle. The failure mileage was approximately 105,000.

Stopped at a stop sign and the passenger side seat headrest deployed. Luckily no one was sitting in the seat at the time. This car has the Neck Pro Active Front Head Restraints. The plastic that holds the headrest in place fails after time. There is a class action lawsuit against Mercedes and the manufacturer of the plastic piece Gammer I believe. This failure has caused injuries to people that have been sitting in the seat at the time of deployment for no reason. This is a safety hazard as if it goes off while driving can cause you to loose control of the car and injure anyone in the car as well as other people if you were to get in an accident with another vehicle. This should be a recall.

TL* TAKATA RECALL. THE CONTACT OWNS A 2012 MERCEDES-BENZ E350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V010000 (AIR BAGS) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. BERGSTROM MERCEDES-BENZ (ENTERPRISE MOTOR CARS - 3002 N. VICTORY LN, APPLETON, WI 54913, (800) 396-7554) AND MERCEDES-BENZ OF NAPLES (501 AIRPORT-PULLING RD, NAPLES, FL 34104, (239) 227-2622) WERE CONTACTED AND CONFIRMED THAT PARTS WERE NOT YET AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. *BF

There was a recall on my front passenger air bag that was replaced around February 2020, based on a recall. The other day my Front Right Passenger Air Bag Malfunction Warning Signal appeared on the dash board. After bringing it into Mercedes Benz - I was notified that my Passenger Right Side Air Bag needed replacement. I was told it would cost $1,800 to replace. Shouldn't this be a part of the Air Bag Recall?

TL* TAKATA RECALL. THE CONTACT OWNS A 2012 MERCEDES-BENZ E350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V010000 (AIR BAGS) APPROXIMATELY 2 YEARS AGO, AND CONTACTED THE DEALER ATLANTA CLASSIC CARS MERCEDES-BENZ PRE-OWNED (2586 SATELLITE BLVD, DULUTH, GA 30096) WHO INFORMED HIM THAT PARTS WERE NOT YET AVAILABLE. THE DEALER ALSO STATED THEY WOULD BE IN CONTACT WHEN PARTS BECAME AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.*DT*JB

NOTHING YET...RECALL NOTICE FOR AIRBAGS WENT OUT 18 MONTHS AGO BUT THERE IS STILL NO REPLACEMENTS AVAILABLE.

TL* TAKATA RECALL. THE CONTACT OWNS A 2012 MERCEDES-BENZ E550. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V010000 (AIR BAGS) HOWEVER, THE PART NEEDED FOR THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. MERCEDES-BENZ OF ALEXANDRIA (200 S PICKETT ST, ALEXANDRIA, VA 22304) WAS CONTACTED AND IT WAS CONFIRMED THAT THE REMEDY PART WAS NOT AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. ## VIN PASSED ## MERCEDES-BENZ E550A 2012 ##*DT*JB

I HAVE BEEN WAITING THREE YEARS FOR REPAIR OF THE PASSENGER AIRBAG, TAKATA, THAT HAS BEEN RECALLED. PASSENGERS ARE AFRAID TO DRIVE IN THE VEHICLE, RIGHTFULLY SO. I THINK THREE YEARS IS MORE THAN ENOUGH TIME TO ACCOMPLISH A REPAIR. I WOULD LIKE A REPAIR. *TR

TL* TAKATA RECALL. THE CONTACT OWNS A 2012 MERCEDES-BENZ E350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V010000 (AIR BAGS) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED VITI MERCEDES-BENZ (975 FISH RD, TIVERTON, RI 02878) AND WAS INFORMED THAT PARTS WERE NOT YET AVAILABLE FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND INFORMED THE CONTACT THAT PARTS MAY BECOME AVAILABLE IN NOVEMBER OF 2020. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.*DT*JB

2012 MERCEDES BENZ 350E. CONSUMER WRITES IN REGARDS TO PASSENGER SIDE AIRBAG SAFETY RECALL. *LD THE CONSUMER STATED THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME COMPLETING THE RECALL REPAIR. *JS

TL* THE CONTACT OWNS A 2012 MERCEDES-BENZ E350. THE CONTACT RECEIVED AN UNKNOWN RECALL NOTICE REGARDING THE AIR BAGS. MERCEDES-BENZ OF FORT MYERS (15461 S TAMIAMI TRL, FORT MYERS, FL 33908, (800) 351-7403) AND THE MANUFACTURER WERE CONTACTED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

TL* TAKATA RECALL. THE CONTACT OWNS A 2012 MERCEDES-BENZ E550. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V017000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. MERCEDES-BENZ OF FT. PIERCE (4500 S US-1, FORT PIERCE, FL 34982, (772) 617-0819) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

TL* THE CONTACT OWNS A 2012 MERCEDES-BENZ E350. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER: 19V010000 (AIR BAGS) EXCEEDED A REASONABLE TIME FOR REPAIR. THE CONTACT RECEIVED THE RECALL NOTIFICATION IN MARCH OF 2019. THE CONTACT SPOKE WITH TAFEL MOTORS (4156 SHELBYVILLE ROAD, LOUISVILLE, KY 40207, (502) 532-8899) AND WAS INFORMED THAT PARTS WERE UNAVAILABLE FOR THE REPAIR. THE MANUFACTURER WAS NOT CONTACTED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

TL* TAKATA RECALL. THE CONTACT OWNS A 2012 MERCEDES-BENZ E350C. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 17V017000 (AIR BAGS). THE MANUFACTURER AND AN UNKNOWN DEALER WERE NOTIFIED AND STATED THAT THE PART WAS NOT AVAILABLE FOR THE REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

A RECALL FOR AIR BAGS WAS INITIATED IN 2017. IT IS ALMOST 2020. WHY IS IT NOT FIXED?

TL* TAKATA RECALL. THE CONTACT OWNS A 2012 MERCEDES-BENZ E350. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 18V043000 (AIR BAGS). AFTER CONTACTING MERCEDES-BENZ OF GEORGETOWN (7401 S I-35, GEORGETOWN, TX) AND THE MANUFACTURER ON MULTIPLE OCCASIONS, THE CONTACT WAS INFORMED THAT THE PARTS NEEDED FOR THE RECALL REMEDY WERE NOT AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE VIN WAS UNKNOWN.

TL* TAKATA RECALL. THE CONTACT OWNS A 2012 MERCEDES-BENZ E350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V017000 (AIR BAGS), BUT THE PART NEEDED FOR THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED THE MANUFACTURER AND MERCEDES BENZ OF FT. PIERCE (4500 S US-1, FORT PIERCE, FL 34982, (772) 617-0819) AND WAS INFORMED THAT THE PART WAS NOT AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.*DT*JB

TL* THE CONTACT OWNS A 2012 MERCEDES-BENZ E350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V043000 (AIR BAGS). THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

RECALL DATE WAS CLOSE TO (2 YR) YEAR AGO . RECALL DATE WAS 1/18/2017 AND IT IS NOW 1/10/2019 AND THE DEALERSHIP SAYS IT STILL DOES NOT HAVE REPLACEMENT AIR BAGS. PASSENGERS REFUSE TO SIT IN THE FRONT PASSENGER SEAT. USE OF THE VEHICLE HAS BEEN COMPROMISED

TL* THE CONTACT OWNS A 2012 MERCEDES-BENZ E350. WHILE DRIVING 40 MPH, THE CONTACT'S VEHICLE WAS INVOLVED IN A SIDE IMPACT COLLISION WITH ANOTHER VEHICLE HEADED IN THE SAME DIRECTION. THE OTHER VEHICLE SWERVED AWAY FROM THE CONTACT'S VEHICLE, BUT WAS THEN IMPACTED BY THE FRONT BUMPER OF THE CONTACT'S VEHICLE. THE CONTACT STATED THAT NEITHER THE DRIVER'S NOR THE PASSENGER'S FRONTAL AIR BAGS DEPLOYED. A POLICE REPORT WAS FILED. THE CONTACT SUSTAINED INJURIES TO THE NECK, BACK, AND LEG, WHICH REQUIRED MEDICAL ATTENTION. THE PASSENGER SUSTAINED SIMILAR INJURIES AND ALSO SOUGHT MEDICAL ATTENTION. THE VEHICLE WAS TOWED TO A TOW LOT. MERCEDES-BENZ OF MYRTLE BEACH (936 JASON BLVD, MYRTLE BEACH, SC 29577, (843) 848-6800) AND THE MANUFACTURER WERE INFORMED OF THE FAILURE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 17V017000 (AIR BAGS). THE APPROXIMATE FAILURE MILEAGE WAS APPROXIMATELY 115,000. *DT *AS*DT

TL* TAKATA RECALL. THE CONTACT OWNS A 2012 MERCEDES-BENZ E350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V014000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED MERCEDES-BENZ OF DAYTONA BEACH (1188 N TOMOKA FARMS RD, DAYTONA BEACH, FL 32124, (386) 675-4677) WHO STATED THAT THE PARTS WERE NOT AVAILABLE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE VIN WAS INVALID.

TL* TAKATA RECALL. THE CONTACT OWNS A 2012 MERCEDES-BENZ E350. THE CONTACT STATED THAT THE AIR BAG WARNING INDICATOR ILLUMINATED. THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 17V017000 (AIR BAGS). THE CONTACT STATED THAT MERCEDES-BENZ OF JACKSONVILLE (LOCATED AT 10231 ATLANTIC BLVD, JACKSONVILLE, FL 32225, (866) 955-5901) EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND STATED THAT THE PART WAS NOT AVAILABLE FOR THE REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

TL* TAKATA RECALL. THE CONTACT OWNS A 2012 MERCEDES-BENZ E350. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 17V017000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED MERCEDES-BENZ OF BEVERLY HILLS (9250 BEVERLY BLVD, BEVERLY HILLS, CA 90210, (310) 659-2980) AND WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED AND DID NOT ASSIST. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

TL* THE CONTACT OWNS A 2012 MERCEDES-BENZ E350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V017000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. KEYES EUROPEAN MERCEDES-BENZ (5400 VAN NUYS BLVD, SHERMAN OAKS, CA 91401, (818) 461-3900) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

TL* THE CONTACT OWNS A 2012 MERCEDES-BENZ E350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V010000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. MERCEDES-BENZ OF CHANDLER (7450 W ORCHID LN, CHANDLER, AZ 85226, (480) 470-8687) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE VIN WAS UNKNOWN.