223 complaints reported

2009 Nissan Murano Brakes

Owner-reported problems and safety issues filed with NHTSA. Review common failures, severity levels, and complaint trends over time.

Reports
223
Crashes
8
Fires
0
Injuries
3

Complaint Timeline

Chronological view of owner reports

Dec 2018

BRAKE FAILURE WHILE VEHICLE IN MOTION ON CITY STREET. BRAKE PEDAL TO FLOORBOARD WITH NO BRAKING ACTION. SLOW RECOVERY WITH GENTLE PUMPING OF BRAKE.

Type: Vehicle, Vehicle: 2009 NISSAN MURANO, Manufacturer: Nissan North America, Inc.
Incident: Oct 2018
Dec 2018

IN THE SPRING OF 2017 I WAS DRIVING THE VEHICLE ON A RAINY DAY AND APPLIED THE BRAKES SUFFICIENT TO TRIGGER THE ABS SYSTEM. THIS RESULTED IN A SIGNIFICANT LOSS OF BRAKING ABILITY, WITH THE BRAKE PEDAL ALMOST TO THE FLOOR BEFORE LIMITED BRAKING ACTION COULD BE OBTAINED. THE ABILITY TO STOP THE VEHICLE WAS DRAMATICALLY REDUCED. THE PROBLEM WENT AWAY FOLLOWING A HARD BRAKE APPLICATION ON LOOSE GRAVEL, SUFFICIENT TO TRIGGER THE ABS SYSTEM AGAIN. DATE LISTED FOR THIS PROBLEM IS APPROXIMATE.

Type: Vehicle, Vehicle: 2009 NISSAN MURANO, Manufacturer: Nissan North America, Inc.
Incident: Mar 2017
Dec 2018

WHILE DRIVING THE VEHICLE ROUTINELY IN TOWN, SUDDENLY THE BRAKE PEDAL BECAME VERY SOFT AND BRAKING ABILITY WAS SEVERELY IMPAIRED. PEDAL TRAVEL WAS VERY HIGH, WITH PEDAL ALMOST TO THE FLOOR BEFORE BRAKING COULD BE OBTAINED, AND BRAKING POWER WAS VERY LOW. VEHICLE WAS SUCCESSFULLY STOPPED, AND TURNED OFF. THE BRAKE PEDAL WAS PUMPED WITH THE VEHICLE TURNED OFF, AND BRAKE PRESSURE RETURNED. RESTARTED VEHICLE AND BRAKING SYSTEM APPEARED TO OPERATE NORMALLY. THIS IS THE SECOND INCIDENT OF BRAKING PROBLEMS WITH THIS PARTICULAR VEHICLE. SEE REPORT 1072367 FOR DETAILS OF A PRIOR BRAKING FAILURE APPROXIMATELY 1 YEAR EARLIER.

Type: Vehicle, Vehicle: 2009 NISSAN MURANO, Manufacturer: Nissan North America, Inc.
Incident: Dec 2018
Dec 2018

WHILE DRIVING APPROXIMATELY 55 MPH A SMALL ANIMAL RAN OUT IN FRONT OF ME AND CAUSED ME TO BRAKE HARD CAUSING THE ABS TO ACTIVATE. IMMEDIATELY AFTER THE HARD STOP THE BRAKE PEDAL GOES TO THE FLOOR AND I HAVE NO BRAKING ABILITY. BRAKE FLUID IS FINE AND UPON VISUAL INSPECTION NOTHING APPEARS DAMAGED ON THE PADS OR CALIPERS.

Type: Vehicle, Vehicle: 2009 NISSAN MURANO, Manufacturer: Nissan North America, Inc.
Incident: Nov 2018
Nov 2018

THIS IS MY SECOND COMPLAINT. IN JANUARY MY BRAKES WENT SOFT WHEN THE ABS KICKED IN DURING AN EMERGENCY BRAKING SITUATION. I REPORTED THAT ISSUE THEN. AT THAT TIME NISSAN WAS IN DENIAL MODE ABOUT THIS SITUATION. WORKING WITH NISSAN AND A LOCAL DEALER, I WAS TOLD THAT THEY "REPROGRAMMED" MY ABS. I WAS CHARGED $75 AND SENT ON MY WAY. EARLIER THIS WEEK, IT HAPPENED AGAIN. I WAS DRIVING AND HIT A PATCH OF ICE. THE CAR IN FRONT OF ME SPUN OFF, THEN BACK ON THE ROAD CAUSING ME TO HAVE TO BRAKE HARD, AND BECAUSE OF THE ICE, THE ABS KICKED IN. MY BRAKES WERE THEN SOFT (REQUIRED GOING ALL THE WAY TO THE FLOOR TO STOP) UNTIL I REACHED A PLACE TO STOP AND COULD PUMP THEM BACK UP. THIS TIME THERE IS A VOLUNTARY SERVICE CAMPAIGN FOR THE ISSUE SO I TOOK IT BACK IN TO A DIFFERENT DEALERSHIP. NISSAN DRAINED THE BRAKE SYSTEM AND REPLACED THE DOT 3 FLUID WITH DOT 4, BUT THE MECHANIC SAID THE REAL FIX IS PROBABLY REPLACING THE ACTUATOR. HOWEVER, THEY WON'T COVER THAT SERVICE (CONFIRMED BY CALLING NISSAN CUSTOMER SERVICE, THOUGH, APPARENTLY IF YOU HAD IT REPLACED PRIOR TO THE CAMPAIGN, THEY WILL CONSIDER REIMBURSING YOU.) AND IT COSTS NEARLY $3000. SO, IN EFFECT, THE SERVICE CAMPAIGN IS REALLY JUST A MARKETING CAMPAIGN TO DRIVE PEOPLE INTO DEALERSHIPS IN ORDER TO CHARGE THEM THOUSANDS OF DOLLARS TO FIX A KNOWN SAFETY ISSUE WITH THIS YEAR AND MODEL OF VEHICLE.

Type: Vehicle, Vehicle: 2009 NISSAN MURANO, Manufacturer: Nissan North America, Inc.
Incident: Nov 2018
Nov 2018

WHEN VEHICLE IS IN MOTION AND WE BRAKE, PEDAL GOES ALMOST TO FLOOR. NISSAN DEALERSHIP DIAGNOSED ABS ACTUATOR IS DEFECTIVE. THERE IS A RECALL ON CERTAIN 09 MURANOS, BUT DEALER TELLS US OURS IS NOT IN RECALL AND WILL COST US 2600.

Type: Vehicle, Vehicle: 2009 NISSAN MURANO, Manufacturer: Nissan North America, Inc.
Incident: Sep 2018
Nov 2018

TL* THE CONTACT OWNS A 2009 NISSAN MURANO. WHILE THE CONTACT'S SPOUSE WAS DRIVING, THE BRAKE PEDAL WAS DEPRESSED AND TRAVELED TO THE FLOORBOARD. THE VEHICLE FAILED TO STOP AND TRAVELED INTO AN INTERSECTION. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE DEALER WAS NOT CONTACTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND PROVIDED NO ASSISTANCE. THE FAILURE MILEAGE WAS 65,000.

Type: Vehicle, Vehicle: 2009 NISSAN MURANO, Manufacturer: Nissan North America, Inc.
Incident: Nov 2018
Nov 2018 Crash

THE ABS SYSTEM ON MY 2009 NISSAN MURANO DOES NOT WORK, IT LED TO AN ACCIDENT. I HAVE READ UP ON THIS AND THIS SEEMS TO BE A RECURRING PROBLEM WITH NISSAN MURANO 2009-2015 MODELS. IT IS UNACCEPTABLE THAT A CAR COMPANY CAN GET AWAY WITH THIS AND THEN TAKE THE STANCE THAT THEY ARE NOT RESPONSIBLE.

Type: Vehicle, Vehicle: 2009 NISSAN MURANO, Manufacturer: Nissan North America, Inc.
Incident: Dec 2018
Nov 2018

WHEN APPROACHING A RED LIGHT ON A LOCAL ROAD, MY VEHICLE SLOWED DOWN BUT DID NOT COME TO A COMPLETE STOP. THE BRAKE PEDAL PROVIDED NO RESISTANCE AND THEREFORE WAS APPLIED TO THE FLOOR OF THE VEHICLE. AS A RESULT, MY CAR PASSED THROUGH THE INTERSECTION AT APPROXIMATELY 10MPH. UPON IMMEDIATE INSPECTION BY A TECHNICIAN, THE BRAKE FLUID WAS FLUSHED AND REPLACED WITH DOT 4 FLUID. THREE MONTHS LATER, THE SAME ISSUE OCCURRED WHILE ON THE HIGHWAY. THE BRAKE PEDAL LACKED RESISTANCE, WAS APPLIED TO THE FLOOR OF THE CAR, AND THE CAR DID NOT COME TO A COMPLETE STOP UNTIL IT WAS TURNED OFF WHILE ON THE HIGHWAY AT A SPEED OF 10MPH. UNDER A NISSAN BRAKE FLUID SERVICE CAMPAIGN, THE BRAKE FLUID WAS ONCE AGAIN FLUSHED, REPLACED WITH DOT 4 FLUID, AND ABS WAS INSPECTED. DEALER WAS UNABLE TO IDENTIFY THE ISSUE SINCE THE INSPECTION PASSED AND STATES THE ABS WAS MOST LIKELY ACTIVATED IN BOTH INCIDENTS WITHOUT CAUSE. NO FURTHER EFFORT IS BEING PROVIDED. UPON FILING A CASE WITH NISSAN CONSUMER AFFAIRS, NISSAN IS UNABLE TO REPLACE THE ACTUATOR PER THE SERVICE CAMPAIGN SINCE TESTS PASSED AND DEALER IS UNABLE TO REPLICATE SCENARIO. NISSAN AND THE DEALER ARE BOTH UNABLE TO IDENTIFY THE ISSUE AND UNWILLING TO PROVIDE ASSURANCE THAT THE BRAKES ARE SAFE TO OPERATE. THEY CONCLUDED TESTING PROCEDURES WERE FOLLOWED AND HAVE NO ADDITIONAL STEPS TO BE TAKEN. THIS IS UNACCEPTABLE IN TERMS OF NOT IDENTIFYING WHY THE ABS WAS ACTIVATED WITHOUT CAUSE AND SUBSEQUENTLY PUTTING CONSUMER LIVES AT RISK. AFTER 2 DANGEROUS INCIDENTS AND POOR CUSTOMER SERVICE, I LACK CONFIDENCE IN THE NISSAN BRAND, WILL NOT PURCHASE AGAIN AND WOULD ADVISE OTHERS OF THE SAME.

Type: Vehicle, Vehicle: 2009 NISSAN MURANO, Manufacturer: Nissan North America, Inc.
Incident: Nov 2018
Nov 2018

WHILE DRIVING THE CAR THE BRAKE PEDDLE BECAME SOFT. THE BREAK PEDDLE HAS TO BE PUSHED TO THE FLOOR. THE PROBLEM PERSISTS. I HAD A MECHANIC INSTALL NEW PADS AND ROTORS ON BOTH AXLES. AS WELL, HE TRIED TO BLEED THE BRAKES. THE PROBLEM PERSISTS.

Type: Vehicle, Vehicle: 2009 NISSAN MURANO, Manufacturer: Nissan North America, Inc.
Incident: Jul 2018
Nov 2018

BRAKE PEDAL GOES ALL THE WAY DOWN AND VEHICLE DOES NOT STOP. I NOTICE ONLINE THAT A LOT OF CUSTOMERS ARE HAVING THE SAME PROBLEM WITH THIS YEAR AND VEHICLE MODEL. I HAVE READ HOW THEY HAD TO SPEND A LOT OF MONEY ON PARTS AND LABOR BECAUSE THE MECHANICS COULDN'T FIGURE OUT THE PROBLEM, SO THEY STARTED DURING POWER OF ELIMINATION. I HAD MY MECHANIC TRY TO FIND OUT WHAT WAS WRONG AND HE TRIED REPLACING MASTER CYLINDER WHICH COST ME SEVERAL HUNDREDS OF DOLLARS AND THE PROBLEM REMAINED. I THEN TOOK IT TO NISSAN DEALERSHIP AND THEY SAID IT WAS THE ABS HYDRAULIC CONTROL UNIT WHICH WOULD COST ME $3000 DOLLARS PARTS AND LABOR, THE PART A LONE COST $1900 DOLLARS. DURING MY INVESTIGATION MANY MANY PEOPLE ARE HAVING THE SAME PROBLEM AND IT IS SAID THAT A RECALL MAY BE BEING LOOKED AT. CONSUMERS ARE GETTING IN TO CAR ACCIDENTS BECAUSE OF THIS FAULTY BRAKE SYSTEM AND IT SEEMS THAT NO ONE WILL ADDRESS UNTIL SOMEONE DIES. THERE ARE NO WARNING LIGHTS ON THE ABS SYSTEM NOR DOES THE DEALERSHIP KNOWS WHY THIS IS HAPPENING.TO CHARGE THIS MUCH FOR A PART IS TOTALLY RIDICULOUS!!! FEEL FREE TO CALL ME AT ANYTIME FOR MORE DETAILS ON THIS ISSUE [XXX] DENVER COLORADO CONSUMER. I MAY TAKE FURTHER ACTIONS IF THIS ISSUE IS NOT ADDRESS, AT THE END OF THE DAY IT SHOULD BE SAFETY FIRST!!! NOT MAKING QUOTAS AND PAYING INVESTORS. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

Type: Vehicle, Vehicle: 2009 NISSAN MURANO, Manufacturer: Nissan North America, Inc.
Incident: Feb 2018
Nov 2018

VEHICLE IN FORWARD MOTION...SLOW, LEAVING GARAGE. BRAKE PEDAL WENT TO FLOOR. DID NOT "PUMP UP" AS WITH AIR IN LINES DURING DRIVE THROUGH AN ALLEYWAY. DEALERSHIP VERIFIED MY CONCERN AND FOUND ABS ACTUATOR FAILED INTERNALLY. OF NOTE: THE SERVICE ATTENDANT SUSPECTED WHAT WAS WRONG BEFORE THE CAR WAS DIAGNOSED IN THE SHOP. "HAVE SEEN THIS BEFORE." WHY WAS MY 2009 MODEL NOT INCLUDED IN A LATER RECALL? I BELIEVE THE PART FAILURE IS A SERIOUS SAFETY CONCERN.

Type: Vehicle, Vehicle: 2009 NISSAN MURANO, Manufacturer: Nissan North America, Inc.
Incident: Jul 2018
Oct 2018

BRAKE PEDAL IS VERY LOW ALL THE TIME JUST BOUGHT CAR LAST WEEK. BRAKES ARE NOT VERY SAFE

Type: Vehicle, Vehicle: 2009 NISSAN MURANO, Manufacturer: Nissan North America, Inc.
Incident: Oct 2018
Oct 2018

AFTER HAVING SOFT BRAKE ISSUE, HAD CAR CHECKED AND PUT ON NEW FRONT BRAKES. NO CHANGE. WAS INFORMED BY NISSAN OF MY ABS ACTUATOR INVOLVING MASTER CYLINDER. I CARRY GRAND CHILDREN IN MY VEHICLE ALL THE TIME. WAS WARNED NOT TO TRAVEL LONG DISTANCES WITH THIS ISSUE. I CANNOT AFFORD TO GET THIS ISSUE TAKEN CARE OF ON MY OWN AND HEARD ABOUT THE FEDERAL INVESTIGATION REGARDING 2009 NISSAN MURANO'S INTO THIS MATTER BY THE NHTSA. I AM A GRANDMOTHER EXTREMELY CONCERNED ABOUT THIS ISSUE.

Type: Vehicle, Vehicle: 2009 NISSAN MURANO, Manufacturer: Nissan North America, Inc.
Incident: Sep 2018
Oct 2018

TL* THE CONTACT OWNS A 2009 NISSAN MURANO. WHILE DRIVING AT AN UNKNOWN SPEED AND ATTEMPTING TO STOP THE VEHICLE, THE BRAKE PEDAL TRAVELED TO THE FLOORBOARD AND THE VEHICLE DID NOT STOP IMMEDIATELY. THERE WAS NO WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO GREENACRES NISSAN (561-899-4294, LOCATED AT 5353 LAKE WORTH RD, GREENACRES, FL 33463) WHERE IT WAS DIAGNOSED THAT THE BRAKE ACTUATOR NEEDED TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THERE WAS NO RECALL. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 52,000.

Type: Vehicle, Vehicle: 2009 NISSAN MURANO, Manufacturer: Nissan North America, Inc.
Incident: Jul 2018
Oct 2018

BRAKES FAILED DUE TO ABS ACTUATOR FAILURE WHILE IN MOTION ON A HIGHWAY. VEHICLE WAS RECALLED FOR BRAKE FLUID CHANGE AND ABS ACTUATOR TEST. ABS ACTUATOR FAILED 4 MONTHS AFTER FLUID CHANGE. NISSAN REFUSED TO MAKE REPAIRS. TOTAL COST OF REPAIR WAS $2400. THIS CREATED AN UNSAFE CONDITION WHICH NISSAN REFUSES TO ACKNOWLEDGE.

Type: Vehicle, Vehicle: 2009 NISSAN MURANO, Manufacturer: Nissan North America, Inc.
Incident: Jan 2018
Oct 2018

WHILE DRIVING MY NISSAN MURANO I HIT A SMALL POTHOLE. I HIT THE BRAKES AND FELT THAT THE BRAKE PEDAL TOUCHED THE FLOOR, NO PRESSURE WHAT SO EVER. I ASSUMED IT MUST HAVE BEEN BECAUSE OF THE POTHOLE AND DIDN'T THINK ANYTHING WAS WRONG. BUT WHEN I APPROACHED THE NEXT TRAFFIC LIGHT AND TRIED TO BRAKE; THE CAR DID NOT BREAK AND CONTINUED INTO THE MIDDLE OF THE INTERSECTING STREET BEFORE STOPPING. THANK GOD THERE WERE NO CARS COMMING! I TOOK IT TO THE NISSAN AND ACCORDING TO THEM; FIXED THE BRAKE WITH NO CHARGE TO ME. CONCLUSION: LOST OF BREAK PRESSURE AFTER HITTING A SMALL POTHOLE AND A SIGNIFICANT DELAY IN BREAK REACTION AFTERWARDS. NO BREAK PRESSURE AND PEDAL HAD TO TOUCH THE CAR FLOOR IN ORDER TO BREAK WITH A DELAY REACTION.

Type: Vehicle, Vehicle: 2009 NISSAN MURANO, Manufacturer: Nissan North America, Inc.
Incident: May 2018
Oct 2018

THE BRAKES IN MY 2009 NISSAN MURANO INTERMITTENTLY FAIL ABOUT ONCE OR TWICE A MONTH. THE BRAKE FAILURE, WHICH BEGAN TO OCCUR SOMETIME ON OR AFTER MID-2017, CAUSES THE BRAKE PEDAL TO LOSE PRESSURE, BECOMING 'SPONGY' MAKING IT DIFFICULT TO STOP. WHEN THE BRAKE FAILURE OCCURS NO WARNING LIGHTS OR ABS LIGHTS LIGHT UP AND NO ERROR CODES ARE SET. THE CONDITION MAY LAST ANYWHERE FROM A FEW MINUTES TO A COUPLE OF HOURS AND THEN RETURNS NORMAL. I HAVE TAKEN THE VEHICLE TO BE SERVICED AT LEAST TWICE, HOWEVER THE SHOP CANNOT FIND ANYTHING WRONG WITH THE VEHICLE. AS A PRECAUTION, I HAD THE BRAKE SYSTEM FLUSHED AND BLEEDED AND REPLACED ALL 4 BRAKE PADS, HOWEVER, THE BRAKE FAILURE CONTINUES TO OCCUR.

Type: Vehicle, Vehicle: 2009 NISSAN MURANO, Manufacturer: Nissan North America, Inc.
Incident: Oct 2018
Oct 2018

RECENTLY HAD TO REPLACE THE ANTI-LOCK BRAKE (ABS) ACTUATOR PUMP ON MY 2009 NISSAN MURANO. THE VEHICLE STARTED UP FINE WITH NO PROBLEMS AND WAS ABLE TO MAKE IT TO THE HIGHWAY WITH NO ISSUE AT ALL. IT WAS LATE AT NIGHT SO THERE WAS NO TRAFFIC AT ALL AND WE WERE TRAVELING FOR ABOUT 30 MINUTES ON CRUISE CONTROL (NO NEED TO BRAKE) UNTIL WE NEEDED TO EXIT. WHEN WE WERE TRYING TO EXIT THE HIGHWAY I NOTICED THERE WAS NOW A VERY LOW PEDAL, I HAD TO PUT THE PEDAL ALL THE WAY TO THE FLOOR TO GET THE VEHICLE TO STOP. THERE WAS NO WARNING LIGHTS OR NOTIFICATION OF A FAILURE. WE WENT TO THE DEALERSHIP AND FOUND OUT THAT THE ABS ACTUATOR PUMP NEEDED TO BE REPLACED. WE WERE TOLD THAT THEY RECENTLY HAVE BEEN REPLACING SEVERAL OF THESE ACTUATOR PUMPS ON THE MURANOS.

Type: Vehicle, Vehicle: 2009 NISSAN MURANO, Manufacturer: Nissan North America, Inc.
Incident: Jul 2018
Oct 2018

SUDDEN LOSS OF BRAKES. MASTER CYLINDER FAILED AND ABS ACTUATOR MODULE FAILED INTERNALLY. VEHICLE WAS IN MOTION AT 45 MPH ON A HIGHWAY.

Type: Vehicle, Vehicle: 2009 NISSAN MURANO, Manufacturer: Nissan North America, Inc.
Incident: Oct 2016
Sep 2018

MY 2099 NISSAN MURANO HAS 67,000 MILES, 2 DAYS AGO WHILE TRAVELING HOME FROM A LOCAL STORE IN THE RAIN TRYING TO STOP AT A STOP SIGN THE BRAKE PEDAL WENT COMPLETELY TO THE FLOOR AND BRAKES DID NOT WORK. THE CAR WENT INTO THE INTERSECTION, THANKFULLY NO OTHER CARS WERE COMING. BRAKE PEDAL CONTINUES TO GO TO THE FLOOR, CAR DOESNOT STOPS UNTIL STANDING ON THE PEDAL PUSHING IT COMPLETELY TO THE FLOOR. TOOK IT TO MY MECHANIC, HE DRAINED THE BRAKE LINES TO GET RID OF ANY AIR AND PUT IN NEW BRAKE FLUID. DID NOT HELP. HE THEN TOLD ME TO LOOK AT THE COMPLAINTS AND OPEN INVESTIGATION ABOUT THE MANY 2009 MURANO HAVING THIS SAME PROBLEM AND ALL THE MONEY OWNERS HAVE SPENT TO TRY TO FIX THE PROBLEM WITH NO GOOD RESULTS. I ALSO CALLED THE NISSAN DEALER AND THEY SAID THEY NEVER HEARD OF ANY PROBLEMS WITH THE 2009 MURANO. I AM THANKFUL MY MECHANIC DID HIS HOMEWORK. BUT NOW I AM STUCK WITH A $275.00 A MONTH PAYMENT FOR A CAR THAT IS NOT SAFE TO DRIVE AND NOBODY, EVEN THE NISSAN DEALERS ADMIT THAT THERE IS A TRUE PROBLEM OR DEFECT AND NOBODY KNOWS HOW TO FIX IT. WITHOUT YOU ADMITTING THERE IS A DEFECT AND REQUIRING A RECALL IS FORCING PEOPLE TO CONTINUE TO DRIVE THESE CARS WITH FAULTY BRAKES. I JUST HOPE IT DOES NOT TAKE A DEATH OR TWO FOR THIS DEFECT TO BE RECALLED BECAUSE WITH ALL THE DOCUMENTED ISSUES BEING BASICALLY THE SAME AND YOUR INVESTIGATION BEING OPEN FOR OVER A YEAR I AM SURE MANY PEOPLE WILL BE OPENING LAW SUITS IF DEATH OR INJURY OCCUR. THIS IS A SERIOUS SITUATION AND THESE CAR OWNERS DESERVE MORE THEN WHAT THEY ARE RECEIVING FROM YOU AND NISSAN. TIME TO STEP UP AND FIX THIS BEFORE ANYBODY ELSE GETS HURT OR ANY DEATHS OCCUR. YOUR NOTE SAYS TO RETAIN ANY DOCUMENTATION FOR 5 YEARS, WELL IN 5 YEARS THESE CARS WILL BE14 YEARS OLD AND SEEING THAT THIS PROBLEM SEEMS TO START AROUND 65,000 MILES, THIS NEEDS FIX NOW!

Type: Vehicle, Vehicle: 2009 NISSAN MURANO, Manufacturer: Nissan North America, Inc.
Incident: Sep 2018
Sep 2018

FOR THE LAST COUPLE OF YEARS, I HAVE COMPLAINED TO THE MADISON WI ZIMBRICK NISSAN DEALERSHIP SERVICE DEPT. ABOUT SOFT BRAKES. THERE WERE TIMES WHEN I DIDN'T KNOW IF I WOULD BE ABLE TO STOP AT A STOP SIGN. NUMEROUS TIMES I SHIFTED THE CAR INTO NEUTRAL BEFORE I HAD TO STOP BECAUSE I WASN'T SURE I COULD MAKE A STOP.THE ANTILOCK BRAKES FAILED A COUPLE OF TIMES ON ICE AND ON WATER. THE SERVICE DEPARTMENT CHECKED THE BRAKES BUT SAID THEY WERE GOOD. IN JUNE, 2018 I TOOK THE CAR IN AGAIN TO HAVE THE BRAKES CHECKED. THEY REPLACED THE BRAKE FLUID AFTER BLEEDING THE BRAKES, BUT IT STILL DIDN'T HELP. THEY SAID THE NEXT STEP WAS TO REPLACE THE MASTER CYLINDER. THEY DID THAT, BUT IT STILL DIDN'T FIX THE PROBLEM. THEY THEN SAID THEY HAD TO REPLACE THE ACTUATOR. THEY CONTACTED NISSAN THINKING THAT IT WOULD BE PAID FOR IN A RECALL. BUT NISSAN SAID THE VIN NUMBER WASN'T PART OF A RECALL. I ALSO CONTACTED NISSAN, AND THEY SAID THE CAR WAS TOO OLD AND HAD TOO MANY MILES. YET, THE PROBLEM I HAD WAS IDENTICAL TO THE 93,000 SUVS NISSAN REPORTED HAVING TO REPLACE ACTUATORS. THE SERVICE DEPARTMENT MANAGER FELT THAT THE REPAIR SHOULD HAVE BEEN COVERED BY NISSAN. I HAD TO PAY APPROXIMATELY $2400 FOR THE REPAIR AND THAT WAS PUTTING IN A USED ACTUATOR. I STRONGLY FEEL, AND THE NISSAN SERVICE DEPARTMENT MANAGER FEELS, THAT THIS REPAIR SHOULD HAVE BEEN COVERED UNDER A NISSAN RECALL. THE PROBLEMS I EXPERIENCED WERE IDENTICAL TO VEHICLES THAT HAD BEEN COVERED UNDER THE RECALL.

Type: Vehicle, Vehicle: 2009 NISSAN MURANO, Manufacturer: Nissan North America, Inc.
Incident: Jun 2018
Sep 2018

BRAKES WENT TO THE FLOOR DURING DRIVING, BECAME SPONGY, HAD TO BE PUMPED. STAYED SPONGY FOR 2-3 MILES IN ONE CASE. HAS DONE THIS 3 TIMES WITH ME AND ONCE WITH THE NISSAN DEALERSHIP MECHANIC. DIAGNOSED BY NISSAN AS ACTUATOR INSIDE ABS. NEEDS TO BE REPLACED. TOO DANGEROUS TO DRIVE PER THE MECHANIC. COULD EASILY BE KILLED IN HEAVY TRAFFIC. $2400 TO FIX. NO ASSISTANCE FROM NISSAN CUSTOMER SERVICE - SAID THEY WILL NOT HELP. 09.14.2018. NEEDS TO BE RECALLED AND REPLACED IMMEDIATELY; NEXT THING FOR NISSAN WILL BE LAWSUITS FOR WRONGFUL DEATH!!

Type: Vehicle, Vehicle: 2009 NISSAN MURANO, Manufacturer: Nissan North America, Inc.
Incident: Jul 2018
Aug 2018

THE BRAKE PEDAL GOES TO THE FLOOR FOR NO REASON. IT HAPPENS WHEN I AM DRIVING AT HIGHWAY OR LOCAL ROAD SPEED. I ATTEMPT TO STOP AND MY BRAKE PEDAL GOES RIGHT TO THE FLOOR AND THE CAR DOES NOT STOP.

Type: Vehicle, Vehicle: 2009 NISSAN MURANO, Manufacturer: Nissan North America, Inc.
Incident: Jun 2018
Aug 2018

THE BRAKE PEDAL FALLS TO THE FLOOR WHEN DEPRESSED RAPIDLY. THIS IS ONLY OCCASIONALLY, HOWEVER WHEN IT HAPPENED LAST. I STOPPED THE VEHICLE AND TAPPED THE ABS BRAKE ACTUATOR UNIT WITH A RUBBER MALLET AND BRAKES WERE FINE.. I BELIEVE THE ABS VALVE IS DEFECTIVE BUT THE DEALER SAID THAT THE MASTER CYLINDER IS DEFECTIVE & NEEDS TO REPLACED FOR $800+. THEY ALSO SAID IF THAT DOESN'T CURE IT, THEN THE BRAKE VACUUM BOOSTER IS ALSO DEFECTIVE AND IT WOULD COST ME $3000! SO, THEY WERE UNABLE TO PERFORM THE RECALL THAT CHANGES THE BRAKE FLUID FROM DOT3 TO DOT 4.

Type: Vehicle, Vehicle: 2009 NISSAN MURANO, Manufacturer: Nissan North America, Inc.
Incident: May 2018

Trend Over Time

Complaints by year

Quick Summary

The 2009 Nissan Murano has 223 Brakes complaints on file. 8 crashes have been reported. Review the timeline above for detailed owner experiences.