2017 Ram 3500 SERVICE BRAKES, HYDRAULIC

The contact owns a 2017 Ram 3500. The contact stated that while operating the vehicle, the ABS warning light remained illuminated with an audible alarm inside the cabin of the vehicle. The cause of the failure was not yet determined. The local dealer and manufacturer were notified of the failure, but no assistance was offered. The contact was informed that the VIN was not included in NHTSA Campaign Number: 24V896000 (SERVICE BRAKES, HYDRAULIC). The contact stated that the vehicle had experienced the failure listed in the recall. The failure mileage was 60,000.

The contact owns a 2017 Ram 3500. The contact stated that while driving at unknown speeds, the ABS and traction control warning lights were flashing and turning on and off. The contact was unable to haul a trailer. The vehicle was taken to the local dealer, where it was diagnosed that the ABS module needed to be replaced. The vehicle was repaired under warranty. The vehicle was taken to the local dealer, Checkered Flag Chrysler Dodge Jeep Ram (12629 Jefferson Ave., Newport News, VA 23602), where it was diagnosed that the hydraulic assembly and ABS needed to be replaced. The vehicle was repaired, but the failure recurred. The vehicle was taken to an independent mechanic, who informed the contact that the traction control module and ABS needed to be replaced. The vehicle was not repaired. The manufacturer was not contacted. The failure mileage was approximately 29,000.

The contact owns a 2017 Ram 3500. The contact stated while driving approximately 10 MPH and coming to a stop, the brake pedal felt abnormally loose, causing the braking distance to be extended. The ABS and traction control warning lights were illuminated. The vehicle was taken to a local dealer where it was diagnosed that the ABS control sensor and ABS control module needed to be replaced. The vehicle was repaired. The contact stated that several weeks later the message "Trailer Brake Connected - Go to Vehicle Settings - Check Vehicle Wiring" was temporarily displayed. The manufacturer was made aware of the failure, but no assistance was provided. The failure mileage was approximately 26,000.

The contact owns a 2017 Ram 3500. The contact stated that while driving at various speeds, the vehicle experienced a loss of brake performance. The brake pedal was depressed and went to the floorboard. The vehicle was taken to the dealer; however, no cause for the failure was found. The vehicle was not repaired. The manufacturer was not made aware of the failure. The contact related the failure to NHTSA Action Number: PE22012 (Service Brakes, Hydraulic). The failure mileage was approximately 10,000.

The contact owns a 2017 Ram 3500. The contact stated while driving 60 MPH, the brake pedal was depressed; however, the brakes locked up. The ABS and traction control warning lights were illuminated. The vehicle was taken to the dealer to be diagnosed. The contact was informed that the ABS module and sensor needed to be replaced. The vehicle was repaired; however, the following week the failure recurred. The vehicle was taken back to the dealer however, the parts were not yet available for repair. The manufacturer was made aware of the failure and confirmed that parts were on backorder. The failure mileage was approximately 8,409.

The contact owns a 2017 Ram 3500. The contact stated while starting the vehicle, the "Service ABS system" warning light intermittently illuminated; however, the warning light disappeared while driving. The contact stated that the failure recurred, and the local dealer was made aware of the failure. The vehicle was not diagnosed nor repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 14,200. The contact stated that plenty of other FCA vehicles have the same exact issues. When the contact mentioned their experience with their local dealer, they were told that this happens all the time but the vehicle should still be safe to drive. The dealer was unwilling to open a case with the manufacturer and told the contact that it would take several months to receive parts and get it repaired.

The contact owns a 2017 Ram 3500. The contact stated while starting the vehicle, the ABS warning light illuminated. The vehicle was taken to the dealer and the mechanic stated that the ABS sensor needed to be replaced. The vehicle was repaired, but the failure recurred several times. On one occasion, the vehicle was taken to an independent mechanic, and the contact was informed that the hydraulic control unit needed to be replaced. The vehicle was not repaired due to parts not being available. The manufacturer was not contacted. The failure mileage was 48,000.

The contact owns a 2017 Ram 3500. The contact stated that while driving at an undisclosed speed, the ABS and traction control warning lights illuminated. The vehicle was taken to the dealer, where it was diagnosed that the Hydraulic Control Unit (HCU) needed to be replaced; however, the replacement part was on backorder until January 2023. The vehicle was not repaired. The manufacturer was made aware of the failure. The contact related the failure to NHTSA Action Number: PE22012 (Service Brakes, Hydraulic). The failure mileage was approximately 60,000.

The contact owns a 2017 Ram 3500. The contact stated while driving approximately 50 MPH, the brakes became inoperable. The contact was able to use the gears and parking brake to slow the vehicle. There were no warning lights illuminated. The vehicle was taken to an unknown dealer where it was diagnosed that the master cylinder, ABS control module, and hydraulic module needed to be replaced. The vehicle was repaired. The manufacturer was not contacted. The failure mileage was approximately 140,000.

The contact owns a 2017 Ram 3500. The contact stated that the ABS warning light would intermittently illuminate on the instrument panel. The contact had taken the vehicle to a dealer where a diagnostic test confirmed that there was an electrical short between the ABS hydraulic control unit and the electronic module which rendered the ABS defective. The contact was informed that both parts to repair the failure were on backorder. The manufacturer was not notified of the failure. The vehicle was not repaired. The failure mileage was approximately 65,000.