2015 Ram ProMaster Engine

The contact's boyfriend owns a 2015 Ram Promaster 2500. The contact stated that while her boyfriend was driving at an undisclosed speed, the check engine warning light illuminated. The driver continued driving, and the vehicle entered LIMP Mode and failed to accelerate above 5 MPH. The vehicle was taken to a dealer where it was serviced under an unknown recall; however, soon after the vehicle was repaired, the failure returned. The vehicle was taken back to the dealer and serviced a second time under the same recall. Recently, the contact stated the failure returned, and the vehicle was taken back to the dealer. The vehicle remained with the dealer for several months before the contact was informed that the vehicle could not be serviced. The contact was advised to retrieve the vehicle. The manufacturer was notified of the failure, and the contact was provided with the same information as the dealer. The vehicle was not repaired. The failure mileage was approximately 150,000.

Driving 55mph on highway when, the vehicle began to shudder abnormally, resulting in pulling over to the shoulder of the interstate. Took vehicle to mechanic and learned oil coolant housing was leaking. This is a known design flaw by the manufacturer which can lead to engine damage and/or sudden stops of performance while driving.

The contact owns a 2015 Ram Promaster 3500. The contact stated that while driving 70-75 MPH, the DEF warning light was illuminated. The contact added DEF fluid to the tank and continued driving; however, a message indicating that the vehicle was in countdown mode or LIMP mode was displayed. The vehicle was taken to the dealer to be diagnosed; however, the dealer had informed the contact that the cause of the failure could not be determined after performing several tests. The vehicle remained stuck in LIMP mode and had remained at the dealer unrepaired for two months. The manufacturer was notified of the failure, and the contact requested an engineer's assistance in diagnosing the vehicle. A case was filed, but no assistance was provided. The contact stated that the vehicle was essential to get to several doctors' appointments after he had undergone surgeries. The failure mileage was approximately 98,000.

We purchased the van in April 2024, and the mileage was 130268. We checked the oil regularly and noticed the level dropping. After driving it 3080 miles and checked the oil level after letting the vehicle sit over night. The oil level was down almost 2 quarts. I contacted the dealer and told them what happened and they mentioned that there was a recall for some Promaster City vans. I looked up the information and found the recall marked as W80. I contacted Chrysler and they said our vehicle isnt listed and to contact the NHTSA. It has the same problems and is losing the oil in the same amounts as specified in the recall but for some reason, our VIN isnt listed in the recall.

COOLING FAN CYCLES CONSTANTLY, KNOWN PROBLEM WITH PRO MASTER RECALL VB2 BUT MY VIN # DOSE NOT QUALIFY FOR THIS RECALL.

I TOOK THE VEHICLE INTO A RAM DEALER SERVICE CENTER BECAUSE THE 'FILL DEF' LIGHT AND MESSAGE REMAINED IN THE EVIC EVEN THOUGH THE DEF WAS FULL. THE DEALER DETERMINED THAT THE ISSUE WAS THE EGR COOLER, TUBE AND GASKETS NEED REPLACED. THE REPAIR WAS QUOTED AT $2918.27 (SEE ATTACHMENT). UPON RESEARCHING MOPAR SAFETY RECALLS, I CAME ACROSS RECALL VB1, WHICH PERTAINS TO EGR COOLERS OF RAM 1500S WITH ECODIESEL ENGINES NEEDING REPLACED. I CALLED MOPAR, AND THEY SAID VB1 DOES NOT APPLY TO MY VIN, EVEN THOUGH IT IS THE SAME ENGINE. I AM WONDERING IF VB1 IS THE SAME ISSUE I AM HAVING WITH MY PROMASTER 1500 WITH AN ECODIESEL ENGINE, AND IF ANY OTHER PROMASTER OWNERS WITH THE ECODIESEL HAVE HAD SIMILAR PROBLEMS. THE COST OF THIS REPAIR IS TOO HIGH TO JUSTIFY PAYING FOR IT, AND IN ALL HONESTY, IS TOO HIGH TO JUSTIFY HAVING BOUGHT THIS VEHICLE IN THE FIRST PLACE, ESPECIALLY IF OTHER ECODIESEL VEHICLES ARE HAVING THIS EXACT SAME ISSUE.

WHILE DRIVING THIS VAN THE ENGINE FAN STARTED MAKING A TERRIBLE NOISE. WE TOOK IT TO A MECHANIC WHO DIAGNOSED IT AS A BAD FAN AND NOTED THAT THERE WAS A NEW RECALL FOR THIS FAILURE. WE TOOK IT TO THE DODGE DEALER AND WERE TOLD IT WAS NOT COVERED UNDER THE RECALL. WE HAD THEM FIX IT AND CONTACTED CHRYSLER WARRANTY FOR HELP. THEY DENIED THE CLAIM. WE HAVE 2 OF THESE IDENTICAL VEHICLES AND RECEIVED A RECALL NOTICE FOR THE OTHER VEHICLE, VIN# [XXX]. THEY TOLD US THAT THE VEHICLES WERE MAD AT DIFFERENT PLANTS SO IT WAS NOT COVERED. HOW CAN ONE BE COVERED AND THE OTHER NOT WHEN THE PARTS ARE IDENTICAL. IT MAKES NO SENSE. THIS OBVIOUSLY COULD HAVE BEEN A VERY BAD SITUATION IF NOT CAUGHT IN TIME. WE WOULD GREATLY APPRECIATE ANY HELP YOU COULD GIVE ON THE PROBLEM. I HAVE UPLOADED DOCUMENTATION FOR YOUR REVIEW. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

MY 2015 PROMASTER 2500 GOT A P0481 CODE FOR A FAULTY RADIATOR FAN. THIS IS CONSISTENT WITH KNOWN DEFECTS IN OTHER MAKES AND MODELS IN FCA (FIAT CHRYSTLER AUTOMOTIVE). MOST NOTABLE IS JEEP RENEGADE FANS (P/N: 623740)

THE ROCKER ARMS WERE BAD WHICH CAUSED THE INTAKE AND EXHAUST CAMSHAFT TO WEAR OUT AND HAD TO BE REPLACED. AND HAD TO REPLACE THE ROCKER ARMS ON ALL CYLINDERS.