2010 Toyota Camry VISIBILITY/WIPER

I am writing to formally express my dissatisfaction and concern regarding Toyota’s refusal to honor the recall or warranty enhancement program related to a defective melting dashboard in my vehicle. I was not notified of the recall. The dashboard of my vehicle has become soft, shiny, and sticky, producing an extreme glare on the windshield and a potentially hazardous driving condition. This issue matches the widely reported defective dashboard problem acknowledged by Toyota, which led to the issuance of a Warranty Enhancement Program (e.g., ZE6 / ZE7) in the past. Despite this, my attempts to have this issue addressed through your customer service and local dealership have been denied, citing either the expiration of the enhancement program or an unwillingness to extend assistance. Given the nature of the defective material safety issue stemming from substandard manufacturing, I believe Toyota has an ongoing responsibility to remedy this, regardless of an arbitrary deadline.

Subject: camry rear window (defogger), tint film badly bubbling with poor or zero visibility Dealer: Al Hendrickson Toyota 5201 W Sample Rd Coconut Creek, Florida 33073 Phone: (954) 972-1100 Website: https://www.alhendricksontoyota.com/?utm_source=google&utm_medium=organic&utm_campaign=gbp_sales Amount Paid: 0 It is about my 2010 Camry bought new in 2010. It is sparsely driven (about 4 months in a year), mileage: 18,900. In 2017, bubbles developed in the rear window to the extent that it was literally opaque with zero visibility. The problem was reported to the dealer, Hendrickson. The defective tint was replaced. It was a warranty replacement at no cost. The problem has re-occurred (2023). Hendrickson refuses to fix it. I complained to Toyota company on or about Dec 8th, 2023 with no response so far. On my morning walks, I pass through several car parking lots and I have noticed this problem on in several Camrys and some corollas It shows the problem is quite spread out in Toyota models. I believe it is a manufacturing defect and a safety issue (poor visibility) for which manufacturer should be responsible and fix the problem ?

The dashboard is melting, creating utterly shiny layer on top, making it almost impossible to drive ( due to glare and reflection in windshield) during even during normal daylight, let alone at night with incoming traffic headlights on.

Dash is melting can’t clean it or set anything on it and creates a glare and is very dangerous!! Please recall!!

Dashboard is melting and creating a glare on the windscreen which makes driving dangerous.

DASHBOARD MELTING AND STICKY. REFLECTING IN WINDSHIELD AND DISTORTING VIEW. UNABLE TO CLEAN WITHOUT MESSING UP THE DASHBOARD. IT IS TURNING SOFT.

TL* THE CONTACT OWNS A 2010 TOYOTA CAMRY. THE CONTACT STATED THAT THE DASHBOARD BECAME STICKY AND IT CREATED A GLARE ON THE WINDSHIELD FROM THE SUB CAUSING THEIR VISIBILITY TO BE DIFFICULT, WHILE DRIVING. THE MANUFACTURER WAS CONTACTED AND OFFERED A COURTESY SAFETY RECALL FOR A REPLACEMENT OF THE DASHBOARD FOR THEIR VEHICLE BUT THE CONTACT WAS NOT ABLE TO GET THE VEHICLE TO THE LOCAL DEALER DON MCGILL TOYOTA (11800 KATY FWY, HOUSTON, TX 77079) BECAUSE THE VEHICLE WAS OUT OF STATE AND BECAUSE OF COVID CONCERNS. THE CONTACT STATED THAT THE VEHICLE WAS BACK IN STATE AND THEY WANTED TO TAKE ADVANTAGE OF THE COURTESY RECALL BUT THE LOCAL DEALER INFORMED THEM IT WAS TOO LATE AND THEY WOULD NOT REPLACE THE DASHBOARD. THE FAILURE MILEAGE WAS 180,000.

THE DASHBOARD ON THIS VEHICLE STARTED "MELTING" AND BECAME STICKY AND GOOEY ABOUT 6 MONTHS AGO. I THOUGHT IT WAS DIRTY AND COULD NOT CLEAN OFF THE STICKINESS. WHILE DRIVING THE CAR THERE WAS ALSO A REFLECTIVE GLARE COMING OFF THE DASHBOARD WHICH MADE IT VERY DIFFICULT TO SEE WHILE DRIVING. THE DASHBOARD ALSO EMITTED A STRONG ODOR THAT WAS MAKING IT DIFFICULT FOR ME TO BREATHE AND MY EYES TO BURN AND CAUSE " COUGHING. I DID NOT REALIZE IT WAS COMING FROM THE DASHBOARD UNTIL I RESEARCHED IT AND FOUND OUT THAT THERE WAS A TOYOTA RECALL REGARDING THE "MELTING DASHBOARDS. I CALLED TOYOTA ON 10-19-2020 AND WAS TOLD THAT THE WARRANTY AND THE EXTENDED WARRANTY FOR THIS PROBLEM EXPIRED AND THERE WAS NOTHING I COULD DO. I EXPLAINED TO THEM THAT I WAS NEVER NOTIFIED BY TOYOTA BY MAIL, PHONE OR EMAIL ABOUT THE RECALL AND THEY STILL SAID THERE WAS NOTHING I COULD DO. I BELIEVE TOYOTA NEEDS TO HONOR THE WARRANTY TO REPLACE MY DASHBOARD AS I WAS NEVER NOTIFIED. THEY SAID BECAUSE MY CAR WAS NOT SERVICED AT A TOYOTA DEALERSHIP SINCE 2017 THAT IS WHY I WAS NOT INFORMED OF THE RECALL. I HAD MY CAR SERVICED REGULARLY, BUT NOT AT A TOYOTA DEALERSHIP. TOYOTA SHOULD HAVE MAILED ME A RECALL NOTICE, WHICH THEY DID NOT. IF I HAD BEEN NOTIFIED OF THE RECALL I WOULD HAVE /REPLACEMENT TAKEN IT IN FOR SERVICE

THE SUNVISOR ON DRIVERS SIDE JUST FELL OFF AND NOW IT IS VERY HARD TO SEE OUTSIDE BECAUSE OF THE GLARE FROM LIGHTS AND SUN.I WAS DRIVING WHEN IT FELL OFF THE BRACKET.

SUN VISOR KEEPS FALLING DOWN

BOTH SUN VISORS WERE DEFECTIVE. WHEN IN 2016 I WENT TO DEALERSHIP IN TINELY PARK IL, I REQUESTED THAT BOTH DEFECTIVE SUN VISOR SHOULD BE REPLACED UNDER EXTENDED WARRANTY THAT TOYOTA GENERATED. SERVICE WRITER TOLD ME THAT UNLESS SUN VISOR FALL DOWN COMPLETELY, TOYOTA WOULD NOT AUTHORIZE THE REPAIR. AND DEALERSHIP REPAIRED ONLY THE DRIVER SIDE AND DENIED REPAIR ON PASSENGER SIDE. TODAY, MY PASSENGER SUN VISOR FLOPS DOWN AND SERIOUSLY OBSTRUCTS VISIBILITY - CREATING VERY UNSAFE CONDITION. I CALLED TOYOTA DEALERSHIP AND TOYOTA CORPORATE OFFICE ON JULY 18TH 2019. BOTH DENIED THE CLAIM AND DENIED NECESSARY REPAIR. THIS IS UNACCEPTABLE FROM ANY AUTO MANUFACTURER - SHOWING THEIR LACK OF RESPONSIBILITY.

I WAS DRIVING DOWN THE FREEWAY IN MONTANA. NOT A LOT OF TRAFFIC AND NOT FOLLOWING ANY CARS. OUT OF THE BLUE, THERE WAS A LOUD EXPLOSION ON THE SUNROOF. UPON PULLING OVER, THE SUNROOF HAD EXPLODED AND SHATTERED. VERY GLAD THE SLIDER HAD BEEN CLOSED AS I COULD HAVE BEEN BADLY CUT, PLUS I HAD A PASSENGER. MY HUSBAND HAD PULLED OFF THE ROAD SO I COULD DRIVE, SO NOT AT A HIGH SPEED, WHEN IT OCCURRED. I HAVE DOCUMENTATION THAT THE ROOF WAS REPLACED BY GLASS DOCTOR.

SUN VISOR DOES NOT STAY UP OBSTRUCTING VISION. IT HAS BEEN GETTING WORSE OVER TIME. THERE WAS A CUSTOMER SUPPORT FROM TOYOTA BUT I WAS NEVER NOTIFIED.

WRITING ABOUT THE SUN VISORS ON THE 2010 TOYOTA CAMRY. SEEMS UNUSUAL TO ME THAT I'VE HAD TWO OF THEM THAT I HAVE HAD TO REPLACE IN THE PAST 2 YEARS. IN BOTH CASES, THE SUN VISORS LOST THEIR ABILITY TO STAY UPRIGHT AND STARTED DROPPING DOWN INTO THE DRIVERS' VISUAL FIELD WHILE DRIVING. THIS HAPPENED TO THE VISORS ON BOTH THE DRIVER AND PASSENGER SIDES. I BOUGHT REPLACEMENTS AND INSTALLED THEM MYSELF. NOT HUGELY EXPENSIVE JUST SEEMS LIKE A DEFECT, AND POTENTIAL SAFETY HAZARD, THAT SHOULD BE ADDRESSED. I WAS SURPRISED TO FIND SO MANY YOUTUBE VIDEOS ONLINE ADDRESSING THE PROBLEM. THEY HELPED ME DO THE REPAIR MYSELF, BUT SEEMS TO SIGNAL THAT THIS HAS BEEN A PROBLEM FOR MANY OWNERS OF THESE TOYOTA CARS. I'M ONLY LISTING THE DATE OF THE LAST ONE I REPLACED. THE FIRST ONE OCCURRED WITHIN THE PAST TWO YEARS.

THE DRIVER'S SIDE SUN VISOR FELL OFF. THE HANDLE BROKE AND DOESN'T STAY. ALWAYS DOWN

TL* THE CONTACT OWNS A 2010 TOYOTA CAMRY. WHILE OPERATING THE VEHICLE, THE DRIVER AND PASSENGER SIDE SUN VISORS SUDDENLY FELL DOWN AND OBSTRUCTED THE DRIVER'S VIEW. THE FAILURE WAS NOT DIAGNOSED OR REPAIRED. JOSEPH TOYOTA (9101 COLERAIN AVE, CINCINNATI, OH) AND THE MANUFACTURER WERE NOTIFIED OF THE FAILURE, BUT NO ASSISTANCE WAS OFFERED. THE FAILURE MILEAGE WAS 75,000.

TL* THE CONTACT OWNS A 2010 TOYOTA CAMRY. WHILE DRIVING AT UNKNOWN SPEEDS, THE SUN VISOR DETACHED FROM THE UNIT AND OBSTRUCTED THE CONTACT'S VIEW. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE CONTACTED CALLED JAY WOLFE TOYOTA OF WEST COUNTY (14700 MANCHESTER RD, BALLWIN, MO 63011, (636) 707-0157) AND WAS INFORMED THAT THE VEHICLE WAS NO LONGER COVERED UNDER AN EXTENDED WARRANTY. THE CONTACT WAS ADVISED TO SCHEDULE A SERVICE APPOINTMENT. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS CONTACTED AND PROVIDED CASE NUMBER: 1809052163. THE FAILURE MILEAGE WAS 80,000.

DRIVER SIDE VISOR FELL DOWNWARD AND WILL NOT STAY UP THUS IMPAIRED DRIVER VISIBILITY. THIS HAPPENED WHILE DRIVING.

DRIVERS SIDE VISOR BECAME DETACHED WHILE VEHICLE WAS IN MOTION ON A CITY STREET. BECAME VERY LOOSE ALL OF A SUDDEN, BLOCKING VISION, AND THEN DETACHED. TOYOTA APPARENTLY HAS AN EXTENDED WARRANTY OUT ON THE ISSUE BUT I AM JUST OUTSIDE OF THE WINDOW.

IN LESS THAN A YEAR AFTER I PURCHASED MY VEHICLE THE DRIVER SIDE VISOR STARTED TO FALL AND WOULD NOT STAY UP. I PURCHASED ANOTHER DRIVER SIDE VISOR (ABOUT $85.00). LATER I RECEIVED A LETTER ABOUT A RECALL ON THE VISOR. I STILL HAD MY RECEIPT AT THE TIME, THEREFORE I SUBMITTED IT FOR A REFUND. WELL GUESS WHAT, THE REPLACEMENT VISOR DID NOT LAST LONG. IT STARTED TO FALL (2012) AND FOR A WHILE IT WOULD STAY UP WHEN I PUSHED IT BACK UP, UNLESS I HIT A POTHOLE OR A BUMP. NOW (2016) IT WILL NO LONGER STAY UP. I AM NOT HAPPY THAT I WILL NEED TO SPEND ESTIMATE $85 FOR A THIRD VISOR THAT WILL ONLY LAST FOR HOW LONG? FIRST TIME SINCE I OWNED A CAR (THIS IS MY THIRD CAR AND FIRST TOYOTA. LAST CAR I HAD FOR 14 YEARS.) THAT I HAVE HAD THIS TYPE OF NON-MECHANICAL PROBLEMS WITH A CAR. I JUST HAD THE GLOVE COMPARTMENT REPLACED (SEPT. 2017) BECAUSE IT WOULD NOT STAY CLOSED NOR WOULD IT LOCK. IT JUST FELL OPEN WHILE I WAS PARKED AND WOULD NOT CLOSE AGAIN. THAT COST ME ALMOST $200 TO GET THE PARTS NEEDED TO FIX IT, BECAUSE A REPLACEMENT BOX FROM TOYOTA COST WAS $600.

THE DRIVER'S SIDE SUN VISOR IS BROKEN. IT FELL WHILE THE VEHICLE WAS IN MOTION. IT WILL NO LONGER STAY UP AND FALLS DOWN OBSTRUCTING THE DRIVER'S VIEW. IT ALSO FALLS DOWN WHEN ATTEMPTING TO USE IT FOR IT'S INTENDED PURPOSE, WHICH IS TO BLOCK THE SUN. TOYOTA HAS ISSUED A WARRANTY ENHANCEMENT BUT HAS PUT RESTRICTIONS ON THE CAR'S MODEL YEAR AND DATE OF PURCHASE. MY CAR IS A 2010, AND MISSED BEING ELIGABLE FOR THE WARRANTY ENHANCEMANET BY 3 MONTHS. MY SUN VISOR IS JUST AS BROKEN AS THE PERSON WHO BOUGHT THEIR CAR 3 MONTHS AFTER ME. I WOULD LIKE TO ASK NHTSA WHY A RECALL HAS NOT BEEN ISSUED DUE TO THIS BEING A CHRONIC PROBLEM AND CERTAINLY A SAFETY ISSUE. I WOULD ALSO LIKE TO ASK TOYOTA WHY THEY HAVE NOT ISSUED A VOLUNTARY RECALL, AS THEY ARE AWARE OF THIS DESIGN FLAW. AT THE VERY LEAST, WHY ARE ALL MODEL YEARS NOT INCLUDED IN THE WARRANTY ENHANCEMENT PROGRAM?

TL* THE CONTACT OWNS A 2010 TOYOTA CAMRY. WHILE DRIVING APPROXIMATELY 55 MPH, THE SUN VISOR DROPPED DOWN AND BLOCKED THE CONTACT'S VIEW. THE VEHICLE WAS NOT TAKEN TO THE DEALER; HOWEVER, JEFF WYLER TOYOTA WAS CONTACTED AT 812-284-2277 AND STATED THAT THE VEHICLE WAS NOT INCLUDED IN A RECALL FOR THE DEFECT. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 43,000. UPDATED 10/26/17*LJ THE CONSUMER STATED THE PASSENGER SIDE SUN VISOR FAILED AS WELL. THE VEHICLE WAS REPAIRED. UPDATED 10/30/2017*JS

TL* THE CONTACT OWNS A 2010 TOYOTA CAMRY. WHILE DRIVING VARIOUS SPEEDS, THE PASSENGER SIDE SUN VISOR DETACHED FROM THE SUPPORT AND IMPAIRED THE CONTACT'S VIEW WHEN DRIVING. THE FAILURE RECURRED NUMEROUS TIMES. THE VEHICLE WAS TAKEN TO CENTRAL TOYOTA (LOCATED AT 3305 STADIUM BLVD, JONESBORO, AR 72401), BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE APPROXIMATE FAILURE MILEAGE WAS 89,000.

SUN VISOR FLOPS DOWN OBSTRUCTING DRIVER'S VIEW. THIS IS A KNOWN DEFECT AND TOYOTA ISSUED AN EXTENDED WARRANTY COVERAGE FOR 7 YEARS OF WARRANTY REPAIR. HOWEVER, MY VISOR FAILED 3 1/2 MONTHS AFTER THE EXTENSION EXPIRED AND THE LOCAL DEALER AND TOYOTA AMERICA REFUSED TO PAY FOR THE REPAIR. THE VISOR FLOPS DOWN AND WILL NOT STAY UP. IT OBSCURES THE DRIVER'S VISION.

DRIVER VISOR, AFTER IT IS EXTENDED TO THE SIDE, DOES FALL AND SAG FURTHER THAN IT SHOULD, COVERING A LOWER PORTION THAN NORMAL OF THE SIDE DRIVER WINDOW. VISIBILITY TO THE SIDE IS GREATLY REDUCED; IT IS ALMOST IMPOSSIBLE TO SEE TRAFFIC APPROACHING PERPENDICULARLY FROM THE LEFT SIDE, AND I AM A RELATIVELY SHORT DRIVER. TOYOTA SAYS THIS IS A KNOWN ISSUE AND EVEN HAD A 7 YEAR WARRANTY EXTENSION CALLED CUSTOMER SUPPORT PROGRAM ZTT. THIS PROBLEM IS NOW EVIDENT IN MY CAR, WHICH IS 7.5 YEARS OLD, AND TOYOTA REFUSES TO COVER IT. I UNDERSTAND THIS IS A SAFETY ISSUE AND THAT 7 YEAR WARRANTY EXTENSION WAS JUST A CHEAP SUBSTITUTE FOR WHAT SHOULD BE A RECALL. THERE ARE PLENTY OF VIDEOS AND PICTURES OF THIS ISSUE THAT CAN BE SEARCHED ONLINE