87 complaints reported

2004 Toyota Sienna Seat Belts

Owner-reported problems and safety issues filed with NHTSA. Review common failures, severity levels, and complaint trends over time.

Reports
87
Crashes
0
Fires
0
Injuries
2

Complaint Timeline

Chronological view of owner reports

Nov 2013

TL* THE CONTACT OWNS A 2004 TOYOTA SIENNA. THE CONTACT STATED THE FRONT DRIVERS SIDE SEAT BELT WAS RESTING IN AN UNCOMFORTABLE POSITION ACROSS HER NECK. THERE WAS NO OPTION TO ADJUST THE SEAT BELT. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSTIC TESTING WHERE THE TECHNICIAN STATED THERE WAS NO REPAIR AVAILABLE. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS NOT AVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 2.

Type: Vehicle, Vehicle: 2004 TOYOTA SIENNA, Manufacturer: Toyota Motor Corporation
Incident: Sep 2004
Aug 2013

BELT ON DRIVER SIDE REPEATEDLY JAMS WHEN RETRACTING. *TR

Type: Vehicle, Vehicle: 2004 TOYOTA SIENNA, Manufacturer: Toyota Motor Corporation
Incident: Jan 2013
Jul 2013

TL* THE CONTACT OWNS A 2004 TOYOTA SIENNA. THE CONTACT STATED THE FRONT DRIVER'S SIDE SEAT BELT WEBBING FAILED TO RETRACT OR PROPERLY RESTRAIN HER. THE VEHICLE WAS TAKEN TO A PRIVATE MECHANIC WHO STATED THAT THE ENTIRE SEAT BELT ASSEMBLY NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 60,000. THE CURRENT MILEAGE WAS 140,000. *TR

Type: Vehicle, Vehicle: 2004 TOYOTA SIENNA, Manufacturer: Toyota Motor Corporation
Incident: Jul 2008
Jun 2013

THE SEAT BELT HAS MANAGED SEVERAL TIMES BECOME TWISTED/JAMMED UP IN THE RETRACTOR PORTION OF THE SEAT BELT. IF AN ACCIDENT WERE TO HAPPEN IN THIS VEHICLE THE SEAT BELT WOULD FAIL TO OPERATE AS IT IS INTENDED, WHICH I FEEL WOULD RESULT IN SERIOUS INJURY. I WOULD LIKE TO HAVE OUR SEAT BELT FIXED AT THE COST OF TOYOTA. *TR

Type: Vehicle, Vehicle: 2004 TOYOTA SIENNA, Manufacturer: Toyota Motor Corporation
Incident: Jan 2013
May 2013

FRONT PASSENGER SEAT BELT FOLDS OVER ON ITSELF WHEN PULLED TO ENGAGE. THIS PROHIBITS THE USE OF THE SEATBELT. DOES NOT HAPPEN EVERY TIME BUT PROBABLY OCCURS 15 TO 20 TIMES A YEAR. WHEN IT JAMS IF THE OCCUPANT DOES NOT KNOW HOW TO CORRECT THE PROBLEM THEY RIDE WITH NO SEATBELT PROTECTION. TOYOTA WASHES THEIR HANDS AND STATES THAT IT IS OUT OF WARRANTY. *TR

Type: Vehicle, Vehicle: 2004 TOYOTA SIENNA, Manufacturer: Toyota Motor Corporation
Incident: Jan 2006
Apr 2013

PASSENGER FRONT SEAT BELT IS TWISTED AND WILL NOT RETRACT AND IS THEREFORE UNSAFE FOR USE. SINCE THIS IS A SAFETY CONCERN, I ASKED TOYOTA DEALERSHIP IF THERE WAS ANY RECALL OR SERVICE BULLETIN ISSUED FOR THIS PROBLEM AND I WAS TOLD THERE IS NOTHING THEY ARE AWARE OF. REQUEST TOYOTA TO INVESTIGATE THIS CONCERN AND TAKE PROMPT ACTION IN RESOLVING THIS SAFETY ISSUE. IF THERE IS A RECALL / SERVICE BULLETIN ISSUED OR IN THE WORKS, PLEASE LET US KNOW. *TR

Type: Vehicle, Vehicle: 2004 TOYOTA SIENNA, Manufacturer: Toyota Motor Corporation
Incident: Mar 2012
Mar 2013

THE FRONT SEAT BELTS--ESPECIALLY THE PASSENGERS SEAT BELT, OFTEN BECOME STUCK WHEN EXTENDED BECAUSE OF TWISTING AND FOLDING UP UPON ITSELF. SOMETIMES THE SEAT BELT CANNOT RETRACT AT ALL; MORE OFTEN THAN NOT, BECAUSE OF THE TWISTING, THE SEAT BELT BECOMES JAMMED IN THE FULLY EXTENDED POSITION. THE RESULT IS THAT THE IT THE OCCUPANT ISN'T (ADEQUATELY) RESTRAINED. THIS HAPPENS 5 - 8 TIMES PER WEEK. ALSO A PROBLEM, BECAUSE THE BELT IS NOT RETRACTED, IT FREQUENTLY GETS SLAMMED IN THE DOOR WHEN THE DRIVER OR PASSENGER GET OUT OF THE VEHICLE. OVER TIME, THE INTEGRITY OF THE BELT WILL SUFFER FROM THIS. I NEVER KNOW WHEN THE BELT WILL TWIST. IF A PASSENGER LEANS FORWARD AND THEN BACK,THAT IS ENOUGH FOR THE BELT TO TWIST UPON RETRACTION. NOW I HAVE AN IMPROPERLY RESTRAINED PASSENGER AT RISK FOR INJURY IN A MOVING VEHICLE. PLEASE DO NOT WAIT FOR A FATALITY BEFORE ACTING ON THIS. WE REQUIRE OCCUPANTS TO WEAR BELTS FOR A REASON. IT IS THE LAW. IF TOYOTA'S BELTS ARE FAILING, WE LOSE THE BENEFIT OF THE SEAT BELT AND ARE UNPROTECTED. PLEASE SEE OTHER WEBSITES THAT LIST THIS PROBLEM, THE VIN NUMBERS OF THESE CARS ARE SIMILAR. HTTP://WWW.CARPROBLEMZOO.COM/TOYOTA/SIENNA/SEAT-BELT-PROBLEMS.PHP AND ALSO HTTP://WWW.ABOUTAUTOMOBILE.COM/COMPLAINT/2004/TOYOTA/SIENNA/SEAT+BELT. *TR

Type: Vehicle, Vehicle: 2004 TOYOTA SIENNA, Manufacturer: Toyota Motor Corporation
Incident: Jan 2012
Mar 2013

THE FRONT PASSENGER SEAT BELT OFTEN GETS FOLDED AND JAMMED AND DOES NOT RETRACT. IT TAKES A LOT OF MESSING WITH TO GET IT TO RETRACT. TODAY, I COULD NOT GET IT TO RETRACT, SO IT IS EXTENDED ALL THE WAY SO NOONE CAN SAFELY SIT IN THE FRONT SEAT. *TR

Type: Vehicle, Vehicle: 2004 TOYOTA SIENNA, Manufacturer: Toyota Motor Corporation
Incident: Jan 2012
Feb 2013

BOTH FRONT SEAT BELTS ON THIS VEHICLE FOLD OVER AND BIND UP. THEY CANNOT BE RETRACTED PROPERLY. THE FRONT PASSENGER SIDE IS BOUND SO BAD, IT IS UNUSABLE. FRUSTRATING. *TR

Type: Vehicle, Vehicle: 2004 TOYOTA SIENNA, Manufacturer: Toyota Motor Corporation
Incident: Jul 2013
Jan 2013

FRONT DRIVE AND PASSENGER SEAT BELTS ARE GETTING JAMMED. SOME TIME, UNABLE TO RELEASE THE SEAT BELT, OTHER TIME, SEAT BELT WILL NOT GET LOCKED. *TR

Type: Vehicle, Vehicle: 2004 TOYOTA SIENNA, Manufacturer: Toyota Motor Corporation
Incident: Dec 2012
Jan 2013

THE FRONT SEAT BELTS DO NOT RETRACT. I JUST BOUGHT THIS VEHICLE USED NEW YEARS EVE AND THE FIRST TIME USED THE SEAT BELTS JAMMED. I JUST LOOKED ON LINE TO SEE IF THERE IS A FIX AND THERE ARE NONE LISTED, BUT HUNDREDS OF SIENNAS WITH THIS PROBLEM. THIS IS A SAFETY PROBLEM BECAUSE I STILL HAVE TO USE THE VAN, BUT THE FRONT SEAT BELTS DO NOT RETRACT TO TIGHTEN AROUND PASSENGERS. *TR

Type: Vehicle, Vehicle: 2004 TOYOTA SIENNA, Manufacturer: Toyota Motor Corporation
Incident: Jan 2013
Jan 2013

THE FRONT SEAT BELTS (BOTH DRIVER AND PASSENGER SIDE) ARE EASILY JAMMED AND GETTING FOLDED OVER SO THAT THE SEAT BELT NEITHER RETRACTS OR PULLS OUT. IT IS EXTREMELY DIFFICULT TO UNJAM THE BELT, AND OFTEN NECESSITATES DRIVING WITHOUT THE SAFETY OF AN EFFECTIVE SEAT BELT. THIS HAS NEVER HAPPENED IN ANY OTHER MAKE/MODEL CAR I'VE DRIVEN - TOYOTA NEEDS TO ADDRESS THIS SAFETY ISSUE PROMPTLY. *TR

Type: Vehicle, Vehicle: 2004 TOYOTA SIENNA, Manufacturer: Toyota Motor Corporation
Incident: Jan 2010
Jan 2013

NUMEROUS TIMES THE SEAT BELT FOLDS AS IT IS PULLED OUT AND THEN JAMS. PRIOR TO TODAY I HAVE BEEN ABLE TO GET IT UNFOLDED. TODAY I AM NOT ABLE TO AND NOW CANNOT DRIVE MY CAR SAFELY. IF I CAN'T FIX IT MYSELF I WILL HAVE TO DRIVE IT TO THE TOYOTA DEALERSHIP WITHOUT WEARING THE SEATBELT. *TR

Type: Vehicle, Vehicle: 2004 TOYOTA SIENNA, Manufacturer: Toyota Motor Corporation
Incident: Jan 2013
Jan 2013

THE FRONT SEAT BELTS ON THIS VEHICLE JAM ALL THE TIME. THEY FOLD AND JAM WITH THE SEATBELTS UNABLE TO RETRACT AND HOLD THE DRIVER OR PASSENGER IN A SAFE MANNER. THIS IS THE ONLY VEHICLE I HAVE OWNED WITH THIS CONTINUOUS PROBLEM. *TR

Type: Vehicle, Vehicle: 2004 TOYOTA SIENNA, Manufacturer: Toyota Motor Corporation
Incident: Feb 2012
Jan 2013

THE FRONT PASSENGER SEAT BELT HAS A TENDENCY TO JAM WHENEVER PUT ON IN A CERTAIN WAY. I HAVE FOUND A WAY TO ALMOST CONSISTENTLY REPEAT IT AND HAVE FOUND THAT IT TENDS TO HAPPEN WITH PASSENGERS OF GREATER GIRTH OR STATURE. DEFINITELY MORE LIKELY TO HAPPEN WHEN THE PASSENGER PULLS THE SEATBELT OUT FORWARD TOWARDS THE DASHBOARD TO PUT IT ON. WHAT HAPPENS IS THE BELT FOLDS OVER DUE TO THE DESIGN OF THE PIVOT AREA AND GETS JAMMED IN THE GAP RESULTING IN AN INOPERATIVE SEATBELT. THIS HAS HAPPENED SO MANY TIMES THAT THE SEATBELT TENSION ON THE PASSENGER SIDE IS NOW NOTICEABLY LOWER THAN THE DRIVER'S SIDE. ALSO REPRODUCIBLE ON THE DRIVER'S SIDE BUT HAPPENS LESS FREQUENTLY MOSTLY DUE TO A CONSISTENT DRIVER. DEFINITELY A HAZARD IF IT CAN'T BE UNJAMMED AS THE SEATBELT CANNOT BE FASTENED OR USED PROPERLY. THERE IS ALSO A HIGH CHANCE OF CAUSING THE BELT TO TWIST INSIDE THE PILLAR WHEN TRYING TO UNJAMMING IT THEREBY DECREASING ITS STRENGTH. HAVE NOT FOUND A WAY TO CONSISTENTLY UNJAM IT EASILY AND USUALLY JUST REQUIRES LOTS OF MANIPULATION. *TR

Type: Vehicle, Vehicle: 2004 TOYOTA SIENNA, Manufacturer: Toyota Motor Corporation
Incident: Jan 2009
Dec 2012

I OWN 2004 TOYOTA SIENNA MINI VAN . FOR MANY YEARS, I ALWAYS HAVE A PROBLEM WITH THE DRIVER SIDE SEAT BELT. IT SOMETIMES SIMPLY DOES NOT RETRACT. THE FRONT SEAT BELTS FREQUENTLY JAMMED AND FOLDED AND UNABLE TO RETRACT BY ITSELF. I HAVE TOYOTA DEALERS TO CHECK THE PROBLEM IN 2011 AND 2012, BUT THEY ARE NOT BE ABLE TO FIX IT. PLEASE GO TO THE LINK BELOW, THERE ARE 33 CASES REPORTED THERE HTTP://WWW.CARPROBLEMZOO.COM/TOYOTA/SIENNA/SEAT-BELT-PROBLEMS.PHP NHTSA SHOULD HAVE TOYOTA TO RECALL THIS SAFETY DEFECT. *TR

Type: Vehicle, Vehicle: 2004 TOYOTA SIENNA, Manufacturer: Toyota Motor Corporation
Incident: Oct 2012
Nov 2012

ON PASSENGER SIDE, FRONT SEAT BELT FOLDS AND JAMS AS IT IS BEING PULLED OUT TO BE BUCKLED. IF THE BELT IS PULLED OUT FURTHER, IT STAYS JAMMED AND DOES NOT RETRACT, THUS CREATING A HAZARD FOR THE PASSENGER. *TR

Type: Vehicle, Vehicle: 2004 TOYOTA SIENNA, Manufacturer: Toyota Motor Corporation
Incident: Jan 2011
Nov 2012

THE SIENNA 2004 FRONT SEAT BELTS ARE GETTING FREQUENTLY JAMMED AND FOLDED AND UNABLE TO FULLY RETRACT. THIS IS A PROBLEM THAT HAS BEEN HAPPENING WITH ALOT OF THE SIENNA OWNERS. THE BELTS ARE GETTING JAMMED, AND UNLESS YOU USE A PLIER TO TWIST TO UNFOLD TO BE ABLE TO GET IT TO ITS RETRACTING POSITION. IT IS A DRIVING HAZARD AS THERE IS ALOT OF SLACK ON THE SEAT BELT WHEN THE RETRACTION IS JAMMED. I TOOK TO DEALER AND SAID THE WHOLE SEAT BELT SYSTEM NEEDS TO BE REPLACED. I FEEL THIS IS A DEFECT WITH THE MANUFACTURING AND A RECALL NEEDS TO BE MADE ON THIS ISSUE. IT IS HAPPENING ON THESE VEHICLE AFTER 4-5 YEARS OF USE. *TR

Type: Vehicle, Vehicle: 2004 TOYOTA SIENNA, Manufacturer: Toyota Motor Corporation
Incident: Jan 2012
Oct 2012

SEAT BELT TWISTS AND JAMS EXTREMELY EASILY. EXTENDS ALL THE WAY, AND WILL NOT RETRACT. SOMETIMES IT CAN BE MANIPULATED TO STRAIGHTEN IT AND GET IT TO RETRACT, BUT IT RECURS REGULARLY. THE FRONT PASSENGER SEAT IS NOT USABLE WHEN IT HAPPENS. IT HAS HAPPENED ONCE OR TWICE ON DRIVER'S SIDE, BUT OCCURS AT LEAST ONCE OR TWICE A MONTH ON PASSENGER SIDE. *TR

Type: Vehicle, Vehicle: 2004 TOYOTA SIENNA, Manufacturer: Toyota Motor Corporation
Incident: Oct 2008
May 2012

TL* THE CONTACT OWNS A 2004 TOYOTA SIENNA. THE CONTACT STATED THE FRONT DRIVER'S SIDE SEAT BELT WEBBING FAILED TO RETRACT AND PROPERLY RESTRAIN THE OCCUPANT. THE EXCESS WEBBING WAS HANGING ON THE FLOOR. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHO PERFORMED A TEMPORARY REPAIR. THE TECHNICIAN STATED THE ENTIRE SEAT BELT ASSEMBLY NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 70,000.

Type: Vehicle, Vehicle: 2004 TOYOTA SIENNA, Manufacturer: Toyota Motor Corporation
Incident: May 2011
Feb 2012

THE DRIVERS SEAT BELT IS STUCK IN THE EXTENDED POSITION AND WILL NOT RETRACT. DEALERSHIP SAID THE RETRACTION MECHANISM IS BROKEN AND THE PART COSTS $400. I'VE READ ABOUT MANY OTHER OWNERS HAVING THE SAME PROBLEM. WHEN WILL SOMETHING LIKE THIS BE RECALLED. IT IS A REAL SAFETY ISSUE. *TR

Type: Vehicle, Vehicle: 2004 TOYOTA SIENNA, Manufacturer: Toyota Motor Corporation
Incident: Jul 2010
Dec 2011

THE DRIVER'S SEAT BELT CONTINUOUSLY BINDS UP IN THE RE-TRACTOR BEZEL. BECAUSE OF THIS THE RE-TRACTOR UNIT DOES NOT FUNCTION PROPERLY. SOME TIMES IF YOU DO GET IT TO COME OUT, YOU CAN GET IT LATCHED BUT THE BELT FAILS TO TIGHTEN. IN OTHER CASES IT BINDS SO BADLY THAT THE SIDE WALL MUST BE TAKEN APART TO FREE IT. *TR

Type: Vehicle, Vehicle: 2004 TOYOTA SIENNA, Manufacturer: Toyota Motor Corporation
Incident: Jan 2009
Dec 2011

TL* THE CONTACT OWNS A 2004 TOYOTA SIENNA. THE CONTACT STATED THAT THE FRONT SEAT BELTS FAILED AND WOULD BECOME JAMMED WHEN RETRACTED. THE VEHICLE WAS TAKEN TO A DEALER WHERE THE DEALER ADVISED THE CONTACT THAT THE SEAT BELTS FOR THE FRONT DRIVER AND PASSENGER SIDES NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED AND THEY OFFERED NO ASSISTANCE. THE FAILURE MILEAGE WAS APPROXIMATELY 66,000.

Type: Vehicle, Vehicle: 2004 TOYOTA SIENNA, Manufacturer: Toyota Motor Corporation
Incident: Dec 2010
Nov 2011

TL* THE CONTACT OWNS A 2004 TOYOTA SIENNA. THE CONTACT STATED THAT THE REAR SEAT BELTS WOULD NOT SECURE IN THE LATCH. THE DEALER AND THE MANUFACTURER WERE NOTIFIED OF THE FAILURE, BUT DENIED ANY ASSISTANCE WITH REPAIRS. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 1 AND THE CURRENT MILEAGE WAS 129,000. THE VIN WAS UNAVAILABLE.

Type: Vehicle, Vehicle: 2004 TOYOTA SIENNA, Manufacturer: Toyota Motor Corporation
Incident: Apr 2003
Jul 2011

BOTH THE DRIVER'S AND PASSENGER'S SIDE SEAT BELT REPEATEDLY CATCH SO THAT THEY ARE STUCK AND FULLY EXTENDED. OFTEN IT TAKES HOURS TO WIGGLE THE SEAT BELTS BACK INTO POSITION SO THAT THEY ACTUALLY ROLL FREELY. *TR

Type: Vehicle, Vehicle: 2004 TOYOTA SIENNA, Manufacturer: Toyota Motor Corporation
Incident: Apr 2011

Trend Over Time

Complaints by year

Quick Summary

The 2004 Toyota Sienna has 87 Seat Belts complaints on file. Review the timeline above for detailed owner experiences.