2015 Volkswagen Jetta Electrical System

I hardly used this car and had it diagnosed and new battery but the car intermittently won’t start some times but there is no reason known

The contact owns a 2015 Volkswagen Jetta. The contact stated that while driving at various speeds, the vehicle lost motive power and shutoff. The failure also occurred while driving on a busy highway. After the failure had occurred, the vehicle was restarted and operated normally. The vehicle was taken to the local dealer who diagnosed the engine misfire was caused by a faulty ignition coil and ignition lead. The ignition coil and lead were replaced, and the vehicle was repaired. The manufacturer was notified of the failure. The failure mileage was 53,000.

The contact owns a 2015 Volkswagen Jetta. The contact stated while attempting to start the vehicle, the vehicle failed to start. The vehicle was towed to the dealer to be diagnosed. The contact was informed that the instrument cluster needed to be replaced. The vehicle was not repaired due to parts being on backorder. The manufacturer was made aware of the failure. The approximate failure mileage was 100,000.

Since purchasing my used used 2015 VWA Jetta in 2019 I have had several issues I think are electrical. (1)The phone charger outlet has blown a few times and required them to reset it, (2) there have been 4 occasions in the last 6 months where my car wouldn't start, but upon being checked out by a VW repair shop it was not determined what caused this, the lights started coming on, but it would not fully start. (3) More recently my horn has randomly stopped working, on three occasions when I went to use it, nothing happened and when I park or later in the day it resumes working.

**SEE ATTACHED DOCUMENT**

MY CHARGING PORTS QUIT WORKING. IT IS NOT THE FUSE.

PUT CAR IN PARK ON CONVENIENCE STORE PARKING LOT COULDN'T TURN CAR OFF OR REMOVE KEY FROM IGNITION TRIED SO MANY TIMES. DROVE HOME PARKED CAR IN GARAGE TRIED TO TURN OFF .CAR STILL WOULD NOT TURN OFF. FINALLY DROVE TO DEALER GARAGE . DEALER SAID THE IGNITION LOCK HOUSING HAD TO BE REPLACED. THE WORK WAS PERFORMED. THE JOB COST 577.25 DOLLARS. I CALLED VOLKSWAGEN HEADQUARTERS TO DISCUSS THIS REPAIR SINCE IT IS UNUSUAL TO HAVE TO MAKE SUCH A REPAIR AND I HAD ALSO LEARNED THAT I HAVE ONE RECAL ON THE CAR SIMILARLY RELATED TO NOT BEING ABLE TO TURN THE IGNITION OFF AND REMOVE THE KEY. VOLKSWAGEN DENIED ANY RELATIONSHIP TO THIS REPAIR. VOLKSWAGEN ALSO HAS NOT NOTIFIED ME OF ANY RECALL ON MY CAR AND STATED THAT RECALL NOTICES HAVE NOT BEEN ISSUED , THEY HAVE NOT DETERMINED WHAT THE A FIX FOR THE RECALL POSTING. I AM CONVINCED THAT THIS OCCURRENCE IS A REAL SAFETY ISSUE AS WELL AS THE PROPOSED RECALL NOTICE . MILEAGE ON CAR IS 35,855 MILES.

THE CAR WILL NOT TURN OFF. THE KEY IS STUCK IN THE IGNITION AND WILL NOT TURN TO TURN THE VEHICLE OFF. THE WHEEL IS NOT LOCKED.

IGNITION SWITCH WOULD NOT TURN OFF, COULD NOT TURN OFF ENGINE.

KEY GETS STUCK IN IGNITION WHEN TURNING OFF THE ENGINE.

TL* THE CONTACT OWNS A 2015 VOLKSWAGEN JETTA. THE CONTACT STATED THAT THE KEY WAS STUCK IN THE IGNITION AND FAILED TO RELEASE OR TURN BACKWARDS. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO OURISMAN VOLKSWAGEN OF ROCKVILLE (801 ROCKVILLE PIKE, ROCKVILLE, MD 20852, (301) 637-8344) WHERE IT WAS DIAGNOSED THAT THE IGNITION CYLINDER NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED AND STATED THAT THE VEHICLE WAS NOT COVERED UNDER THE WARRANTY. THE FAILURE MILEAGE WAS 18,000. THE VIN WAS NOT AVAILABLE.

KEY GETS STUCK IN IGNITION WHEN TURNING OFF THE ENGINE. THIS CAUSES THE CAR NOT TO TURN OFF IN SOME INSTANCES.

IGNITION KEY GETS STUCK IN IGNITION AND WILL NOT TURN OFF. BOTH KEYS DO THE SAME THING. MUST BE A COMMON PROBLEM THAT VW HAS NOT DEALT WITH. A SIMPLE GOOGLE SEARCH AND THE PROBLEM IS COMMON WITH THE VW'S. THIS FIRST HAPPEN AFTER PARKING AND VEHICLE WAS STATIONARY,

IGNITION PROBLEM. IS HARD TO TURN OFF THE CAR, THEY KEY KEEPS GETTING STUCK. AND I JUST BOUGHT THE CAR 2 DAYS AGO.

I PARKED AT THE STORE AND THE KEY GOT STUCK IN THE IGNITION WHILE THE CAR IS RUNNING PREVENTING ME FROM TURNING THE CAR ENGINE OFF . WHEN HE KEY GETS STUCK IN THE IGNITION SWITCH WITH THE ENGINE RUNNING PREVENTING YOU FROM TURNING THE CAR ENGINE OFF. THEREFORE YOU CAN'T LEAVE YOUR CAR TO GO IN THE HOUSE , STORE OR EVEN TO THE BATHROOM. THIS WILL ALLOWS YOUR CAR TO BE ATTRACTIVE TO CAR THEIVES WHEN YOU MUST LEAVE TO GET HELP. NEEDS A RECALL ASAP.

THE MAJOR PROBLEM OCCURRED SHORTLY AFTER MY 30,000 MILE CHECK UP, WHEN MY KEY GOT STUCK IN THE IGNITION, AND I COULD NOT TURN THE CAR OFF. I AM AWARE THIS PROBLEM DATES BACK TO AS EARLY AS 2012. I IMMEDIATELY CONTACTED VW CUSTOMER CARE SINCE I WAS AT APPROXIMATELY 36,400 MILES TO SEE IF THEY WOULD ASSIST IN REPLACING THIS PART. IN ADDITION, I WAS CHARGED 153.63 FOR THE DIAGNOSIS. MIDDAY ON SEPTEMBER 21, 2018, I RECEIVED A CALL FROM CUSTOMER CARE DENYING MY CLAIM COMPLETELY. I AM AWARE THAT THIS IS AN ONGOING PROBLEM, AND SHOULD BE UNDER A RECALL STATUS. I WAS ALSO INFORMED THAT VW HAS UPDATED THEIR IGNITION SWITCH (REPLACED WITH AN UPDATED MODEL NUMBER) SO THE REPLACEMENT PART WILL NOT CAUSE PROBLEMS. I FEEL LIKE THIS WAS A PLOY TO GET ME TO GO TO THE VW DEALERSHIP, SO THEY MAY CONTINUE TO PROFIT OVER THEIR PAST MISTAKES. I BELIEVE I HAVE PAID FOR SOMETHING THAT SHOULD BE COVERED UNDER A RECALL OR EXTENDED WARRANTY. IN ADDITION, I HAD THE BATTERY FAIL AT THE 36,000 MILE MARK AS WELL. I FEEL THAT I HAVE HAD MORE TROUBLE WITH THIS NEW CAR THAN ANY OTHER CAR I HAVE OWNED IN THE PAST, AND I AM NOT REALLY THRILLED AS A FIRST TIME VW OWNER. *JS *JS THE CONSUMER STATED THERE WAS A RECALL ISSUED FOR THIS PARTICULAR FAILURE. DUE TO THE VIN, THIS VEHICLE WAS NOT INCLUDED ON THE RECALL. *JS

TL* THE CONTACT OWNS A 2015 VOLKSWAGEN JETTA. AFTER PARKING THE VEHICLE, THE KEY WOULD NOT SHUT OFF THE VEHICLE. APPROXIMATELY THREE MINUTES LATER, AND AFTER SEVERAL ATTEMPTS, THE VEHICLE DID SHUT OFF. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE CONTACT STATED THAT THE FAILURE OCCURRED FOR APPROXIMATELY SIX MONTHS. THE VEHICLE WAS TAKEN TO WINNER VOLKSWAGEN IN DOVER, DELAWARE FOR DIAGNOSTIC TESTING. THE CONTACT WAS INFORMED THAT THE TUMBLER FAILED AND NEEDED REPLACEMENT. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 88,000. THE CONSUMER STATED THE IGNITION WOULD NOT TURN OFF. THE ISSUE WAS DO TO THE TUMBLER IN THE KEY. THE CONSUMER WAS INFORMED THIS WAS COMMON WITH VOLKSWAGEN VEHICLES. *JS

MY KEY HAVE BEEN GETTING STUCK IN MY IGNITION. I COULD NOT TURN MY CAR OFF. THE ONLY WAY TO GET THE KEY OUT IS TO FLICK THE KEY IN THE IGNITION FOR IT TO LET GO.

THE "START ENGINE STOP" BUTTON IS LIVING AWAY ON THE LETTER N OF ENGINE, CAUSING A METAL BLADE TO PIERCE THE SKIN WHEN THE BUTTON IS DEPRESSED TO START OR STOP THE CAR.

TL* THE CONTACT OWNS A 2015 VOLKSWAGEN JETTA. WHILE DRIVING AT VARIOUS SPEEDS, THE CONTACT GRABBED A CELLULAR PHONE OUT OF THE STORAGE COMPARTMENT IN THE MIDDLE CONSOLE OF THE VEHICLE. THE CONTACT STATED THAT AT THAT TIME THE ON/OFF SWITCH WAS ACCIDENTALLY DEPRESSED, CAUSING THE VEHICLE TO SHUT OFF WHILE STILL IN MOTION. THE VEHICLE WAS NOT TAKEN TO THE DEALER AND WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 4,200.