24 complaints reported

2015 Volkswagen Jetta UNKNOWN OR OTHER

Owner-reported problems and safety issues filed with NHTSA. Review common failures, severity levels, and complaint trends over time.

Reports
24
Crashes
1
Fires
0
Injuries
0

Complaint Timeline

Chronological view of owner reports

Jul 2025

SUNROOF SPONTANEOUSLY EXPLODED ON THE HIGHWAY. IT HAS BEEN A VERY HOT SUMMER AND I HAVE TO USE THE AIR CONDITIONING ON HIGH TO COOL MY CAR WITH ALL BLACK INTERIOR FOR MY INFANT SON (THE AIR VENT POSITIONING IN THIS CAR MAKES IT VERY HARD TO COOL THE BACKSEAT). I WAS DRIVING ON THE HIGHWAY WITH MY 8 WEEK OLD BABY IN THE BACKSEAT, AC ON HIGH, AND RADIO AT A LOW/NORMAL VOLUME. OUT OF NOWHERE I HEARD A LOUD EXPLOSION AND IT COMPLETED TERRIFIED ME AND MY BABY. I QUICKLY REALIZED THE SUNROOF HAD SHATTERED WITH GLASS FALLING THREW THE SUNSHADE GAPS AND I GOT OFF THE HIGHWAY IMMEDIATELY. THANK GOODNESS I DID NOT CRASH FROM THE SOUND OF THE EXPLOSION AND I HAD THE SHADE CLOSED OR ALL THE GLASS WOULD HAVE SHATTERED ON US BOTH!! I DID NOT SEE ANYTHING FLY AND HIT THE SUNROOF ON THE ROAD. WHEN I GOT OUT OF THE CAR THE GLASS LOOKED LIKE IT HAD EXPLODED UPWARD WITH NO SIGN OF ANYTHING HITTING IT FROM ABOVE AND NO DAMAGE TO THE SHADE OR EXTERIOR BODY OF THE CAR. MY EARS WERE RINGING AND THUMPING FOR A WHOLE DAY AFTERWARDS - I’M CERTAIN MY BABYS EARS WERE HURTING AS WELL BUT COULDN’T CONFIRM OF COURSE BECAUSE HE WAS 8 WEEKS OLD. I’M CERTAIN IT WAS AN ISSUE WITH THE MANUFACTURING OF THE GLASS OR THE INSTALLATION AND NOTHING HIT THE GLASS. I AM SO SURPRISED THIS HAS NOT BEEN RECALLED YET - SO UNSAFE FOR THE DRIVER, PASSENGERS I.E. MY INFANT, AND OTHER DRIVERS ON THE ROAD.

Type: Vehicle, Vehicle: 2015 VOLKSWAGEN JETTA, Manufacturer: Volkswagen Group of America, Inc.
Incident: Jun 2025
Mar 2025

As I’m driving the car, the gear ship suddenly won’t go into gear to downshift and grind for a second so I stopped trying to change gears and I just close to the end of the exit. Finally able to get it back into gear drive down the road and the clutch is really loose and almost like it’s not connecting to anything. I’ve heard this has been a problem with the gearshift mechanism on other Volkswagens. And there have been recalls on that I don’t know why there’s no recall showing for my 2015 Volkswagen Jetta with this issue.

Type: Vehicle, Vehicle: 2015 VOLKSWAGEN JETTA, Manufacturer: Volkswagen Group of America, Inc.
Incident: Mar 2025
Oct 2024

I was driving along the I-25 highway south. I was no where near any bridges and was in the right lane with a safe following distance from the car in front of me. Suddenly out of no where with no warning lights, and nothing that could have possibly been flung towards my car, my sunroof exploded. Thankfully the inside cover was closed, and I was not using the sunroof or the glass would have been blown into the car on me and my passenger. I pulled onto the shoulder and got out to look at it. It looked like it had been imploded from the inside, and there was no damage to the inside cover, giving me reason to believe the glass just exploded with no impact from anything else. There was also no thumping noise of another object when it happened. Luckily no other cars were involved and I was able to get off the highway safely. Still waiting to get my sunroof fixed.

Type: Vehicle, Vehicle: 2015 VOLKSWAGEN JETTA, Manufacturer: Volkswagen Group of America, Inc.
Incident: Oct 2024
Jul 2024

Camshaft and Timing chain. Only 116,000 miles . Based on the conversation with the dealership this seems to be a common issue wit the 1.8ltr engines

Type: Vehicle, Vehicle: 2015 VOLKSWAGEN JETTA, Manufacturer: Volkswagen Group of America, Inc.
Incident: Nov 2023
Nov 2023

Unknown

Type: Vehicle, Vehicle: 2015 VOLKSWAGEN JETTA, Manufacturer: Volkswagen Group of America, Inc.
Incident: Nov 2023
Jul 2023

Vehicle transmission went out. I had only had this vehicle for a couple months. So I purchased it in June of 2023

Type: Vehicle, Vehicle: 2015 VOLKSWAGEN JETTA, Manufacturer: Volkswagen Group of America, Inc.
Incident: Oct 2023
Mar 2022

I brought this car for my daughter. It has quick on her twice with no warning. The car has malfunctioned twice getting gas. The first incident it would not start after getting gas. The cap was on correct.I finally was able to get it started. I was 2 miles from home and it rode smoothly.The car rode fine for about a week then my daughter got gas again at a different place in my hometown. It started up then as she tried to drive into street it just cut off. Thankfully, it stopped before she entered the street. The car had to be towed home. The battery is new, low mileage and its not the alternator. I am afraid for her to drive it. I believe it could cut off again without warning.

Type: Vehicle, Vehicle: 2015 VOLKSWAGEN JETTA, Manufacturer: Volkswagen Group of America, Inc.
Incident: Dec 2022
Jun 2021

Looking to see if my timing belt or serpentine belt needs to be replaced.

Type: Vehicle, Vehicle: 2015 VOLKSWAGEN JETTA, Manufacturer: Volkswagen Group of America, Inc.
Incident: Jun 2021
Mar 2021

SUNROOF EXPLODED FROM INSIDE OUT WHILE DRIVING ON HIGHWAY. DEALERSHIP WILL NOT COVER UNDER WARRANTY KNOWING THERE IS A CLASS ACTION LAWSUIT UNDER REVIEW. OTHER DRIVERS WERE EFFECTED DODGING CLASS PARTICLES ON HIGHWAY. INTERIOR OF CAR PLUS MYSELF WAS COVERED WITH GLASS FOR THE NEXT COUPLE MILES UNTIL FINDING A VOLKSWAGEN DEALERSHIP. SUPER LOUD EXPLOSION NOISE ALMOST CAUSED ME TO WRECK TOO. I WOULD NOT RECOMMEND VOLKSWAGEN BRAND TO ANYONE NOW.

Type: Vehicle, Vehicle: 2015 VOLKSWAGEN JETTA, Manufacturer: Volkswagen Group of America, Inc.
Incident: Mar 2021
May 2020

IGNITION KEY GOT STUCK INTO IGNITION SWITCH MAKING UNABLE TO TURN THE CAR OFF. THIS STARTING HAPPENING AFTER RECALL 37M2 WAS PERFORMED.

Type: Vehicle, Vehicle: 2015 VOLKSWAGEN JETTA, Manufacturer: Volkswagen Group of America, Inc.
Incident: Feb 2020
Apr 2020

KEY GETS STUCK IN IGNITION WHEN TURNING OFF THE ENGINE.

Type: Vehicle, Vehicle: 2015 VOLKSWAGEN JETTA, Manufacturer: Volkswagen Group of America, Inc.
Incident: Apr 2020
Oct 2019

KEY WON'T TURN OFF. REQUIRES SHAKING AND WIGGLING KEY OR FORCING KEY TO TURN

Type: Vehicle, Vehicle: 2015 VOLKSWAGEN JETTA, Manufacturer: Volkswagen Group of America, Inc.
Incident: Oct 2019
Aug 2019

MY REAR VIEW CAMERA STOPPED WORKING ON MY VEHICLE. WHEN I SHIFT INTO REVERSE, THE SCREEN DOESN'T CHANGE TO THE REAR VIEW CAMERA ANY MORE. TRY IT MANY TIMES NOW.

Type: Vehicle, Vehicle: 2015 VOLKSWAGEN JETTA, Manufacturer: Volkswagen Group of America, Inc.
Incident: Aug 2019
Aug 2019

THE HORN AND ALARM CHIRP HAS GONE CRAZY. SOMETIMES HORN WORKS BUT VERY SOFT AND SOME OTHER TIMES DOESN'T WORK AT ALL. THE ALARM CHIRP SAME. THIS IS A NEW CAR AND WE CAN'T BELIEVE THIS IS HAPPENING. WORKMANSHIP GOING BAD OR LOCATION OF THE HORN GETTING TOO MUCH WATER AND THIS IS NOT CUSTOMERS FAULT. THIS WILL HAPPEN ON AND OFF.

Type: Vehicle, Vehicle: 2015 VOLKSWAGEN JETTA, Manufacturer: Volkswagen Group of America, Inc.
Incident: Apr 2019
May 2019

CANNOT TURN VEHICLE OFF ONCE ON. KEY GETS STUCK. VEHICLE IS IN PARK STATIONARY. AFTER JIGGLING THE KEY FOR OVER A COUPLE HOURS I FINALLY GOT THE VEHICLE TO TURN OFF.

Type: Vehicle, Vehicle: 2015 VOLKSWAGEN JETTA, Manufacturer: Volkswagen Group of America, Inc.
Incident: May 2019
Nov 2018

WHILE DRIVING MY CAR I RECEIVED A WARNING THAT THESE SERVICES WERE NOT WORKING.BLIND SPOT MONITOR,FRONT ASSIST AND REAR TRAFFIC. I HAVE CAR NET SERVICE ON THIS CAR. AFTER BEING ON THE FWY FOR 2 HOURS, I FINALLY WAS ABLE TO GET OFF THE FWY TO TURN BACK ON THE FEATURES, SINCE YOU MUST BE STOPPED. IT SEEMS THAT THE CAR NET PROGRAM HAD SENT A REPORT FROM THAT DAY SAYING EVERYTHING WAS FINE. I BELIEVE WHEN THE PROGRAM SENDS A REPORT IT GLITCHES THE SOFTWARE THAT CONTROLS THESE VITAL CAR FUNCTIONS. I CALLED VW & CAR-NET BUT THEY WILL NOT ADMIT THAT THERE IS A BUG IN THE INTEGRATION OF THE VEHICLE THAT CAUSES THE CAR TO FAIL. THIS ALSO HAPPENED TO ME ONCE BEFORE WHILE DRIVING AND I WAS TOLD ON THE DASH BOARD THAT THE CAR WAS OVERHEATING. I STOPPED AND TOOK IT TO THE DEALER AND NOTING WAS WRONG. THIS WAS ALSO AFTER THE CAR SENT A REPORT FROM THE CAR NET PROGRAM. BOTH HAPPEN WHILE THE CAR WAS IN MOTION AND GAVE NO WARNING ON THE FWY. I BELIEVE THIS SHOULD BE LOOKED INTO BEFORE SOMEONE GETS HURT. VW SEEMS TO NOT CARE ABOUT THIS.

Type: Vehicle, Vehicle: 2015 VOLKSWAGEN JETTA, Manufacturer: Volkswagen Group of America, Inc.
Incident: Aug 2018
Oct 2018

BACK-UP CAMERA ON 2015 FAILS TO WORK AFTER REPEATED TIMES VEHICLE IS PLACED IN REVERSE

Type: Vehicle, Vehicle: 2015 VOLKSWAGEN JETTA, Manufacturer: Volkswagen Group of America, Inc.
Incident: Mar 2018
May 2018

THE IGNITION KEY STAYS INSIDE THE IGNITION SWITCH, AND SOMETIMES THE CAR CAN NOT BE STARTED OR IT CAN NOT BE REMOVED FROM THE IGNITION SWITCH

Type: Vehicle, Vehicle: 2015 VOLKSWAGEN JETTA, Manufacturer: Volkswagen Group of America, Inc.
Incident: May 2018
Nov 2017 Crash

I RENTED A VEHICLE THROUGH HERTZ TO DRIVE FOR LYFT. I DISCOVERED THE CAR HORN DIDN'T WORK WHEN SOMEONE CUT ME OFF AND I HAD TO SWERVE TO AVOID THEM. THIS CAUSED ME TO HIT A CURB AND ULTIMATELY LOSE A HUBCAP. HERTZ WANTS TO CHARGE ME FOR HUBCAP... WHEN I INFORMED HERTZ ABOUT THE ISSUE I WAS TOLD THAT THEY ONLY INSPECT THE BODY OF THE VEHICLE, NOT WHETHER IT FUNCTIONS. WHEN PRESSED, THEY INSISTED THAT IT WAS LYFT'S RESPONSIBILITY TO CHECK THAT THE CAR IS WORKING AND SAFE. LYFT CLAIMS IT IS THE RESPONSIBILITY OF HERTZ TO INSPECT VEHICLES ARE WORKING PROPERLY.

Type: Vehicle, Vehicle: 2015 VOLKSWAGEN JETTA, Manufacturer: Volkswagen Group of America, Inc.
Incident: Nov 2017
Oct 2017

ON SEPTEMBER 25, 2017 I HAD PARKED MY CAR FOR ABOUT 4 HOURS ON A VERY HOT DAY (OVER 90 DEGREES FARENHEIT) AND I ENTERED THE CAR, TURNED ON THE AIR CONDITIONING ON FULL COOL AND BEGAN TO DRIVE. APPROXIMATELY 5 MINUTES LATER, WHILE DRIVING ON THE HIGHWAY, THE PASSENGER SIDE FRONT DOOR WINDOW ":EXPLODED" OUT SENDING GLASS OUTSIDE THE CAR INTO THE LANE NEXT TO ME AND ONTO THE ROADWAY. THE NOISE OF THE EXPLOSION WAS VERY LOUD AND STARTLED ME. THE GLASS THAT REMAINED AROUND THE EDGES OF THE BROKEN WINDOW FELL INTO THE CAR IN THE PASSENGER AREA BUT MOST HAD BEEN BLOWN OUT IN THE "EXPLOSION.". THE GLASS THAT BLEW OUT SCRATCHED THE CAR PAINT UNDERNEATH AND BEHIND THE DOOR ON THE OUTSIDE. I YAKT EXTREMELY GOOD CARE OF MY CARS AND THE WINDOW, PRIOR TO THE EXPLOSION, WAS COMPLETELY INTACT WITH NO DAMAGES OR SCRATCHES ON THE WINDOW. HAD ANYONE BEEN NEXT TO ME IN ANOTHER AUTO WITH THE WINDOW OPEN, OR IF I HAD BEEN STATIOANARY AND A PEDESTRIAN WAS OUTSIDE THE WINDOW, I AM CERTAIN THEY WOULD HAVE SUSTAINED INJURIES. WHILE THE FORCE OF THE BLAST WAS OUTWARD, I BELEIVE ANYONE IN THE PASSENGER SEAT WOULD HAVE LIKEWISE SUSTAINED INJURY, CERTAINLY TO THE EYES AS MINUTE GLASS PARTICLES WERE BLOWN ABOUT THE CAR ON THE PASSENGER SIDE. IN MY OPINION, THE GLASS WAS EITHER MANUFACTURED IN A FAULTY MANNER THAT DID NOT ALLOW FOR THE TEMPERATURE VARIANCES OR INSTALLED AT MANUFACTURE OF THE VEHICLE IN A MANNER THE DID NOT ALLOW EXPANSION AND/OR CONTRACTION OF THE GLASS CAUSED BY TEMPERATURE VARIANCES.

Type: Vehicle, Vehicle: 2015 VOLKSWAGEN JETTA, Manufacturer: Volkswagen Group of America, Inc.
Incident: Sep 2017
May 2017

THE IGNITION CYLINDER/SWITCH IS BAD. WHEN RUNNING, THE KEY WILL NOT TURN OFF. THIS IS DANGEROUS FOR MANY REASONS. THERE IS NOT A RECALL ON THIS BUT THERE NEEDS TO BE AFTER READING FORUMS AND SEEING HOW MANY JETTA'S HAVE THE SAME EXACT PROBLEM.

Type: Vehicle, Vehicle: 2015 VOLKSWAGEN JETTA, Manufacturer: Volkswagen Group of America, Inc.
Incident: Aug 2017
Mar 2017

MY VEHICLE IS EXPERIENCING THE EXACT SAME SYMPTOMS AS THE VW JETTA TSB # 8715-18. 2015 YEAR MILES APPROX 53K. I AM A SUBSEQUENT OWNER. ORIGINAL OWNER WAS A RENTAL CAR COMPANY HENCE THE HIGHER MILEAGE. VW REFUSES TO STAND BEHIND THE FACT THAT A AC CONDENSER VALVE SHOULD NOT BE STICKING AT THIS POINT AND WITH SHOWING THE EXACT SAME SYMPTOMS AS A TSB ON THE GOLF I WANT THIS REVIEWED DEEPER BY NHTSA. 1300 AX REPAIR SHOULD NOT BE HAPPENING TO A VEHICLE THAT'S ONLY 2 TO 3 YEARS FROM DFU.

Type: Vehicle, Vehicle: 2015 VOLKSWAGEN JETTA, Manufacturer: Volkswagen Group of America, Inc.
Incident: Mar 2017
Dec 2016

RECEIVED SAFETY RECALL LETTER FROM VW OF AMERICA. AS INDICATED IN LETTER, I'VE EXPERIENCED REFUELING ISSUES; I TRIED TO CONTACT SERRAMONTE VW FOR SERVICE. NOT ONLY WAS I UNSUCCESSFUL IN GETTING THROUGH TO THE SERVICE DEPARTMENT, THEIR WEBPAGE FOR INITIATING SERVICE REQUESTS IS CURRENTLY INACTIVE. HOPING YOU WILL NOTIFY SERRAMONTE VW TO BE ACCESSIBLE SO AS TO RESPOND TO SAFETY RECALLS. THIS IS MY EXPERIENCE BUT THERE ARE LIKELY OTHER OWNERS WHO HAVE EXPERIENCED THE SAME ISSUE OF GETTING IN TOUCH WITH SERRAMONTE VW. THE DEALERSHIP SHOULD NOT BE SO BUSY AS TO NOT RECEIVE PHONE CALLS.

Type: Vehicle, Vehicle: 2015 VOLKSWAGEN JETTA, Manufacturer: Volkswagen Group of America, Inc.
Incident: Dec 2016
Oct 2015

TL* THE CONTACT OWNS A 2015 VOLKSWAGEN JETTA. THE CONTACT STATED THAT THE MANUFACTURER'S MISREPRESENTATION OF THE EMISSION RESULTS AFFECTED THE VALUE OF HER VEHICLE. AS A RESULT, NO ONE WANTED TO BUY THE VEHICLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE VIN WAS NOT PROVIDED. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

Type: Vehicle, Vehicle: 2015 VOLKSWAGEN JETTA, Manufacturer: Volkswagen Group of America, Inc.
Incident: Feb 2015

Trend Over Time

Complaints by year

Quick Summary

The 2015 Volkswagen Jetta has 24 UNKNOWN OR OTHER complaints on file. 1 crashes have been reported. Review the timeline above for detailed owner experiences.