51 complaints reported

2009 Chevrolet Suburban Air Bags

Owner-reported problems and safety issues filed with NHTSA. Review common failures, severity levels, and complaint trends over time.

Reports
51
Crashes
1
Fires
0
Injuries
1

Complaint Timeline

Chronological view of owner reports

Feb 2018

TL* TAKATA RECALL. THE CONTACT OWNS A 2009 CHEVROLET SUBURBAN. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 16V381000 (AIR BAGS) OVER TWO YEARS AGO. THE DEALER (YOUMANS CHEVROLET, 2020 RIVERSIDE DR, MACON, GA 31204, (478) 225-4636) WAS CONTACTED AND CONFIRMED THAT THE PART WAS NOT AVAILABLE AND DID NOT KNOW WHEN IT WOULD ARRIVE. THE MANUFACTURER WAS CONTACTED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. *TT *JB

Type: Vehicle, Vehicle: 2009 CHEVROLET SUBURBAN, Manufacturer: General Motors, LLC
Incident: May 2016
Jan 2018

AIRBAG LIGHT SAYS CHECK AIRBAG

Type: Vehicle, Vehicle: 2009 CHEVROLET SUBURBAN, Manufacturer: General Motors, LLC
Incident: May 2018
Jan 2018

TL* TAKATA RECALL. THE CONTACT OWNS A 2009 CHEVROLET SUBURBAN. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V381000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. GILLAND CHEVROLET GMC (3071 SOUTH US HWY 231, OZARK, AL) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

Type: Vehicle, Vehicle: 2009 CHEVROLET SUBURBAN, Manufacturer: General Motors, LLC
Incident: May 2016
Nov 2017

TAKATA RECALL- I HAVE NOW CALLED MY LOCAL GM CHEVY DEALER DEALER MONTHLY SINCE THE TAKATA RECALL HAS COME OUT AND THEY HAVE REFUSED TO REPLACE THE AIRBAGS. THEY SITE THAT THEY DO NOT HAVE ANY TO REPLACE THEM WITH. MY RESPONSE HAS BEEN, I HAVE 4 CHILDREN THAT I DRIVE DAILY AND GOD FORBID BUT IF I WERE TO GET IN AN ACCIDENT AND THE AIRBAGS DEPLOYED AND WE FOUND OUT THEN THAT THEY WERE DEFECTIVE. IT MAY BE TOO LATE AND THE INJURIES SUSTAINED BE LIFE THREATENING. THERE IS NO REASON WE NEED SHOULD HAVE TO WAIT TILL SOMETHING BAD HAPPENS WHEN THIS IS A SIMPLE FIX. I NEED MY AIRBAGS REPLACED ASAP AND NEED TO KNOW HOW TO MAKE THIS HAPPEN. I EVEN RECEIVED A LETTER IN THE MAIL THAT STATES CONTACT YOUR LOCAL DEALERSHIP AND SCHEDULE YOUR FREE REPAIR. THIS IS ABSOLUTELY ASININE THAT MY AIRBAGS HAVE NOT BEEN FIXED WITHIN THE LAST 18MONTHS SINCE THE RECALL. I NEED SOMETHING DONE NOW.

Type: Vehicle, Vehicle: 2009 CHEVROLET SUBURBAN, Manufacturer: General Motors, LLC
Incident: May 2016
Nov 2017

TL* TAKATA RECALL. THE CONTACT OWNS A 2009 CHEVROLET SUBURBAN. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V381000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED LESON CHEVROLET AT (504) 366-4381 (1501 WESTBANK EXPY, HARVEY, LA 70058) WHERE IT WAS CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT STATED THAT THE AIR BAG INDICATOR ILLUMINATED. THE FAILURE MILEAGE WAS UNKNOWN. VIN TOOL CONFIRMS PARTS NOT AVAILABLE/PARTS DISTRIBUTION DISCONNECT.

Type: Vehicle, Vehicle: 2009 CHEVROLET SUBURBAN, Manufacturer: General Motors, LLC
Incident: May 2016
Oct 2017

TAKATA RECALL. ON 10/19/17 WE RECEIVED A MAILED LEGAL NOTICE FROM TK HOLDINGS INC AND ITS AFFILIATES WHO HAVE FILED CHAPTER 11 BANKRUPTCY CASES IN THE US. THE NOTICE TOLD US TO TAKE OUR DEFECTIVE VEHICLE TO TO OUR NEAREST DEALER IMMEDIATELY FOR A FREE AIR BAG REPAIR. IT ALSO SAID VISIT WWW.AIRBAGRECALL.COM FOR MORE INFO ABOUT OBTAINING FREE REPLACEMENT AIRBAGS. HOWEVER OUR VEHICLE DEALER SAYS THERE IS NO SUCH REMEDY FOR THESE DEFECTIVE AIRBAGS.TODAY I CHECKED THE RECALL STATUS AT WWW.AIRBAGRECALL.COM AND IT SAYS " RECALL IS INCOMPLETE. REMEDY NOT YET AVAILABLE" IT SAID GM WAS SUPPOSE TO COMPLETE ITS INVESTIGATION BY AUGUST 2017. MY COMPLAINT IS THAT THE MANUFACTURER HAS FAILED OR IS UNABLE TO REMEDY THIS SAFETY RECALL IN A TIMELY MATTER. THE RECALL DATE WAS MAY 16, 2016.

Type: Vehicle, Vehicle: 2009 CHEVROLET SUBURBAN 1500, Manufacturer: General Motors, LLC
Incident: May 2016
Oct 2017

SERVICE AIRBAGS LIGHT ON

Type: Vehicle, Vehicle: 2009 CHEVROLET SUBURBAN 1500, Manufacturer: General Motors, LLC
Incident: Jan 2016
Sep 2017

TL* TAKATA RECALL. THE CONTACT OWNS A 2009 CHEVROLET SUBURBAN 1500. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V381000 (AIR BAGS). THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED FRIENDLY CHEVROLET (2754 N STEMMONS FWY, DALLAS, TX 75207, (214) 920-1900) WHERE IT WAS CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE/PARTS DISTRIBUTION DISCONNECT.

Type: Vehicle, Vehicle: 2009 CHEVROLET SUBURBAN 1500, Manufacturer: General Motors, LLC
Incident: May 2016
Sep 2017

TL* TAKATA RECALL. THE CONTACT OWNS A 2009 CHEVROLET SUBURBAN. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V381000 (AIR BAGS). THE PARTS DO TO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER (SIMPSON CHEVROLET OF IRVINE, 21 AUTO CENTER DR, IRVINE, CA 92618 (877) 311-9498) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

Type: Vehicle, Vehicle: 2009 CHEVROLET SUBURBAN, Manufacturer: General Motors, LLC
Incident: Sep 2017
Jun 2017

TAKATA RECALL: FAILURE TO ACT ON RECALL ON THIS SEVEN YEAR OLD VEHICLE, BY MANUFACTURE AND PINE BELT CHEVROLET, LAKEWOOD, NEW JERSEY. HAVE CALL THE DEALER GIVEN A CASE NUMBER [XXX]. THIS IS THE SECOND CASE NUMBER ISSUED. IN JULY WAS TOLD BY PINE BELT PARTS WERE ON ORDER, NOW ALL THEY WILL GIVE IS CASE NUMBER. I WANT THIS ON RECORD, THAT I HOLD CHEVROLET, PINE BELT CHEVROLET, AND NTSB RESPONSIBLE FOR NOT GETTING THESE VEHICLES REPAIRED. CHEVROLET SHOULD BE REQUIRED TO REPLACE THESE VEHICLE WITH NEW ONE. THANK YOU FOR YOUR TIME; [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

Type: Vehicle, Vehicle: 2009 CHEVROLET SUBURBAN 1500, Manufacturer: General Motors, LLC
Incident: Jun 2017
Mar 2017

TL* THE CONTACT OWNS A 2009 CHEVROLET SUBURBAN. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V381000 (AIR BAGS). THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

Type: Vehicle, Vehicle: 2009 CHEVROLET SUBURBAN, Manufacturer: General Motors, LLC
Incident: Jan 2016
Jan 2017

TL* TAKATA RECALL. THE CONTACT OWNS A 2009 CHEVROLET SUBURBAN. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V381000 (AIR BAGS). THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

Type: Vehicle, Vehicle: 2009 CHEVROLET SUBURBAN, Manufacturer: General Motors, LLC
Incident: May 2016
Jan 2017

TAKATA RECALL. RECALL DATE 5/27/2016. RECEIVED LETTER ADVISING OF THE RECALL AND THAT I WOULD RECEIVE 2ND LETTER ONCE PART WAS AVAILABLE. I HAVEN'T RECEIVED THE LETTER SO I CHECKED THE STATUS OF THE RECALL AND WEBSITE STATES: RECALL STATUS: RECALL INCOMPLETE. REMEDY NOT YET AVAILABLE. THIS IS A SERIOUS RECALL THAT CAN CAUSE SERIOUS INJURY OR EVEN DEATH YET HERE WE ARE ALMOST 8 MONTHS LATER THAT STILL CANNOT BE CORRECTED. OUR 2ND VEHICLE ALSO HAS THE RECALL SO WE ARE BEING LEFT WITH 2 UNSAFE VEHICLES FOR OUR FAMILY.

Type: Vehicle, Vehicle: 2009 CHEVROLET SUBURBAN 1500, Manufacturer: General Motors, LLC
Incident: Jan 2017
Dec 2016

RECEIVED NOTICE JULY 2016 THAT I WOULD BE CONTACTED. NEVER WAS SO I CALLED ALLEN GMC TOLD THEM ABOUT MY RECALL , MADE AND APPOINTMENT AND DROVE DOWN MET WITH SERVICE ADVISOR STEVE WACKER. HE SAID I CANNOT FIX THIS AS I HAVE NO PARTS. I CALLED 800 222-1020 TALKED TO YVONNE AND GAVE HER ALL MY INFO. SHE PUT ME ON HOLD AND BURT PICKED UP AND I HAD TO GIVE HIM ALL THE INFORMATION AGAIN. BOTH THESE PEOPLE WERE IN THE PHILIPPINES AND SAID THEY COULD NOT TRANSFER ME TO A DECISION MAKER. FUNNY HOW THE SUITS ALL HIDE BEHIND THESE CUST SERV PEOPLE. I ASKED STEVE AND BURT HOW THEY WOULD FEEL ABOUT PUTTING THEIR WIFE OR CHILD IN THAT SEAT WITH THE POSSIBILITY THE AIR BAG COULD KILL THEM AS IT HAS OTHERS. I ASKED FOR A CAR TO DRIVE LIKE HONDA HAS DONE WITH THEIR CUSTOMERS. JUST A BUNCH OF HAPPY TALK AT THE EXPENSE OF A FAMILY MEMBER. I DON'T CARE IF THERE IS A 1/1000 CHANCE IT MAY HAPPEN THEY SHOULD FIX IT OR GIVE YOU A CAR UNTIL THEY DO. THEY SHOULD NOT BE ABLE TO PRODUCE OR SELL NEW CARS UNTIL THE GET THIS SITUATION RESOLVED. GM IS A HUGE COMPANY WITH LOTS OF RESOURCES AND IT SEEMS A CRIME THAT SOMEONE MAY LOSE A LOVED ONE OVER GREED. HOW SOON THEY FORGET WHO WAS LOYAL TO THEM WHEN THEY WERE IN BANKRUPTCY.

Type: Vehicle, Vehicle: 2009 CHEVROLET SUBURBAN 1500, Manufacturer: General Motors, LLC
Incident: Dec 2016
Nov 2016

I RECEIVED A NOTIFICATION BY MAIL THAT THE FRONT PASSENGER AIRBAG AND THAT IT NEEDS TO BE REPLACED. I HAVE NOT BEEN CONTACT PER BY THE DEALER TO SCHEDULE A REPLACEMENT/ REPAIR AS IT SEEMS PARTS ARE NOT AVAILABLE. THIS IS ALMOST 4 MONTHS AFTER THE RECALL NOTICE.

Type: Vehicle, Vehicle: 2009 CHEVROLET SUBURBAN, Manufacturer: General Motors, LLC
Incident: Jan 2016
Nov 2016

"TAKATA RECALL"

Type: Vehicle, Vehicle: 2009 CHEVROLET SUBURBAN 1500, Manufacturer: General Motors, LLC
Incident: Jan 2009
Oct 2016

DASH IS CRACKED. AFRAIDBOF SPLINTERING DURING AIRBAG DEPLOYMENT.

Type: Vehicle, Vehicle: 2009 CHEVROLET SUBURBAN, Manufacturer: General Motors, LLC
Incident: Sep 2016
Oct 2016

TL* TAKATA RECALL. THE CONTACT OWNS A 2009 CHEVROLET SUBURBAN. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V381000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE VIN WAS NOT AVAILABLE. PARTS DISTRIBUTION DISCONNECT.

Type: Vehicle, Vehicle: 2009 CHEVROLET SUBURBAN, Manufacturer: General Motors, LLC
Incident: Jul 2016
Aug 2016

TAKATA RECALL - I CONTACTED LEGACY CHEVROLET WHICH IS MY LOCAL DEALER. SHE SAID ME AND EVERYONE ELSE HAS NOT HAD THEIR AIRBAGS REPLACED BECAUSE THE DEALER HASN'T BEEN SENT ANY PARTS FOR ANYONE. SUGGESTED I CALL GM DIRECTLY MYSELF TO ASK WHY PARTS ARE NOT AVAILABLE.

Type: Vehicle, Vehicle: 2009 CHEVROLET SUBURBAN, Manufacturer: General Motors, LLC
Incident: Oct 2016
Jul 2016

A CRACK SUDDENLY APPEARED ON MY DASHBOARD AT THE TOP LEFT CORNER OF THE AIRBAG THE DRIVING ON THE FREEWAY. SINCE THAT TIME I HAVE BEEN GETTING RANDOM SERVICE AIRBAG MESSAGES ON MY DASH DISPLAY AND THE PASSENGER AIRBAG WILL NOT FREQUENTLY NOT GO ON WHEN I HAVE A FRONT SEAT PASSENGER.

Type: Vehicle, Vehicle: 2009 CHEVROLET SUBURBAN 1500, Manufacturer: General Motors, LLC
Incident: Mar 2016
Jun 2016

MY 2009 SUBURBAN HAS MULTIPLE CRACKS IN THE DASH THAT CONTINUE TO GET WORSE. I ALSO HAVE NEW CRACKS THAT GO FROM THE NATURAL DASH SEAM TO THE AIRBAG COVER/ENCASING ON THE PASSENGER SIDE. THIS PRESENTS THE QUESTION: IF THE AIRBAG NEEDS TO DEPLOY, WHAT HAPPENS IF THE BROKEN DASH PUNCTURES IT AND IT DOESN'T PERFORM AT ALL -OR- WHAT IF THE CRACKED DASH BECOMES SHRAPNEL AND HARMS THE PASSENGERS? IT WAS CLEARLY AN UNFINISHED DESIGN SINCE THE UNDERSIDE OF THE DASH IS COMPLETELY HOLLOW, IT FLAPS UP AND DOWN ONCE CRACKED. IT'S NO WONDER THEY HAVE CRACKED ALL THE WAY ACROSS, THEY HAVE ABSOLUTELY NO SUPPORT UNDER THERE. THESE VEHICLES ARE MADE TO TOW, GET THROUGH ALL SORTS OF WEATHER AND ROAD CONDITIONS, AND HAUL A LARGE GROUP. BUT THE DASH CAN'T WITHSTAND IT? PROBLEMATIC.

Type: Vehicle, Vehicle: 2009 CHEVROLET SUBURBAN, Manufacturer: General Motors, LLC
Incident: Jun 2016
Jun 2016

MULTIPLE CRACKS IN THE DASHBOARD. CONCERNED OF LOOSE PLASTIC IN CASE OF AIR BAG DEPLOYMENT.

Type: Vehicle, Vehicle: 2009 CHEVROLET SUBURBAN 1500, Manufacturer: General Motors, LLC
Incident: Jun 2016
Jun 2016

DASH AROUND AIRBAG IS CRACKED ALONG WITH ABOVE INSTRUMENT CLUSTER. IT APPEARS IT IS IDENTICAL TO ALL OTHER DASH CRACKS IN BOTH LOCATION AND TYPE ON 07-13 TAHOES/SUBURBANS/AVALANCHES. OBLIVIOUSLY A MANUFACTURING DEFECT COUPLED WITH THE TAKATA RECALL COULD CREATE AN EXPLODING DASH WITH EXTRA BRITTLE SHRAPNEL.

Type: Vehicle, Vehicle: 2009 CHEVROLET SUBURBAN, Manufacturer: General Motors, LLC
Incident: May 2016
Mar 2016

THERE IS A CRACK IN THE DASH RIGHT IN THE CORNER OF WHERE THE AIRBAG DEPLOYS. I AM CONCERNED THAT IF THE AIRBAG DEPLOYS PIECES OFM THE DASH MAY COME OFF WITH IT. GM DENIES THERES A PROBLEM AND WONT RECALL.

Type: Vehicle, Vehicle: 2009 CHEVROLET SUBURBAN, Manufacturer: General Motors, LLC
Incident: Feb 2016
Feb 2016

TL* TAKATA RECALL. THE CONTACT OWNS A 2009 CHEVROLET SUBURBAN. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V381000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

Type: Vehicle, Vehicle: 2009 CHEVROLET SUBURBAN, Manufacturer: General Motors, LLC
Incident: Feb 2016

Trend Over Time

Complaints by year

Quick Summary

The 2009 Chevrolet Suburban has 51 Air Bags complaints on file. 1 crashes have been reported. Review the timeline above for detailed owner experiences.