43 complaints reported

2015 Dodge Journey Air Bags

Owner-reported problems and safety issues filed with NHTSA. Review common failures, severity levels, and complaint trends over time.

Reports
43
Crashes
10
Fires
0
Injuries
10

Complaint Timeline

Chronological view of owner reports

Sep 2019

FRONT AIRBAG LIGHT POP OUT WHILE DRIVING 45KHM

Type: Vehicle, Vehicle: 2015 DODGE JOURNEY, Manufacturer: Chrysler (FCA US, LLC)
Incident: Aug 2019
Sep 2019

AIRBAG LIGHT COMES ON AND WILL NOT SHUT OFF, AC TURNS ON AND WILL NOT SHUT OFF ONCE THE BUTTON IS PUSHED OVER AND OVER AGAIN.

Type: Vehicle, Vehicle: 2015 DODGE JOURNEY, Manufacturer: Chrysler (FCA US, LLC)
Incident: Jun 2019
Jul 2019

TL* THE CONTACT OWNS A 2015 DODGE JOURNEY. WHILE THE VEHICLE WAS UNOCCUPIED, THE FRONT PASSENGER SIDE HEAD REST AIR BAG DEPLOYED. THE FAILURE CAUSED A WHITE SUBSTANCE, PLASTIC, A METAL PIN, AND METAL FRAGMENTS TO POUR OUT OF THE HEAD REST. TAYLOR CHRYSLER DODGE JEEP RAM (1497 IL-50, BOURBONNAIS, IL 60914, (815) 935-7900) WAS NOTIFIED OF THE FAILURE AND INDICATED THAT A DIAGNOSTIC APPOINTMENT NEEDED TO BE SCHEDULED. THE VEHICLE WAS STILL PARKED AT THE OWNER'S RESIDENCE. THE DEALER DID NOT PROVIDE A LOANER VEHICLE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED AND ADVISED THE CONTACT NOT TO DRIVE THE VEHICLE TO PREVENT A CRASH. THE MANUFACTURER WAS TO FOLLOW-UP TO INVESTIGATE THE FAILURE, BUT HAD NOT YET RESPONDED TO THE CONTACT. THE VIN WAS NOT PROVIDED. THE APPROXIMATE FAILURE MILEAGE WAS 35,000.

Type: Vehicle, Vehicle: 2015 DODGE JOURNEY, Manufacturer: Chrysler (FCA US, LLC)
Incident: Jul 2019
May 2019

WHEN STARTING VEHICLE, AIRBAG CLUSTER INDICATOR WAS LIT. UPON DEALER DIAGNOSIS THEY FOUND THE FRONT DRIVER AND PASSENGER DOOR AIRBAG SENSORS HAD STOPPED WORKING. BECAUSE OF THIS THE ENTIRE AIRBAG SYSTEM SHUT OFF. DEALER REPLACED FOR $600 AS THIS WAS *NOT* COVERED UNDER WARRANTY. WHEN DEALER ATTEMPTED TO FIX THE FIRST TIME THE BRAND NEW SENSORS THEY USED WERE ALSO DEFECTIVE. THE SECOND SET OF NEW SENSORS WORKED. THIS IS UNACCEPTABLE FOR A 4 YEAR OLD VEHICLE.

Type: Vehicle, Vehicle: 2015 DODGE JOURNEY, Manufacturer: Chrysler (FCA US, LLC)
Incident: Jun 2019
May 2019

TL* THE CONTACT OWNS A 2015 DODGE JOURNEY. THE CONTACT STATED WHILE DRIVING AT 20 MPH, THE AIRBAG WARNING LIGHT ILLUMINATED AND STARTED TO TURN ON AND OFF. THE CONTACT CALLED LOCAL DEALER MOSS BROS. CHRYSLER JEEP DODGE RAM LOCATED AT 8151 AUTO DR, RIVERSIDE, CA 92504, (951) 688-6200, WHERE AN APPOINTMENT WAS A SCHEDULED FOR MAY 20, 2019. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT INFORMED OF FAILURE. THE FAILURE MILEAGE WAS NOT AVAILABLE. THE VIN WAS INVALID.

Type: Vehicle, Vehicle: 2015 DODGE JOURNEY, Manufacturer: Chrysler (FCA US, LLC)
Incident: Apr 2019
Apr 2019 Crash Injury

TACT RECALL WE WERE T-BONE BY RANGE ROVER, WHOSE AIRBAGS DID DEPLOY, OURS DID NOT. WE WERE TRAVELING AT 20-30 MILES PER HOUR THE OTHER CAR WAS TRAVELING ABOUT 40-45 MILES PER HOUR. THE IMPACT WAS THE COMPLETE FRONT END OF OUR CAR MORE IMPACT ON THE PASSENGER'S SIDE; THE PASSENGER SEAT WAS BROKEN.. NEITHER AIR BAGS LOCATED IN THE CAR DEPLOYED. OUR CAR WAS DECLARED A TOTAL LOSS $12,500.00 WORTH OF DAMAGE.

Type: Vehicle, Vehicle: 2015 DODGE JOURNEY, Manufacturer: Chrysler (FCA US, LLC)
Incident: Feb 2019
Sep 2018

MY AIR LIGHT CAME ON OUT OF NO WHERE.AND DOES NOT GO AWAY. I WAS NOTIFIED NO RECALLS ARE ON THIS VEHICLE BY MY DEALER SHIP AND WAS INFORMED THE AIR BAGS WILL NOT DEPLOY IF WE WERE TO GET IN A ACCIDENT.

Type: Vehicle, Vehicle: 2015 DODGE JOURNEY, Manufacturer: Chrysler (FCA US, LLC)
Incident: Jan 2018
Sep 2018

START MY IGNITION AND MY AIRBAG LIGHT ILLUMINATED AND BEEN ON SINCE THEN I CALL THE DODGE DEALER AND WAS TOLD I HAVE NO RECALL ON MY CAR I AM NOT SURE WHAT TO DO BUT WAS ALSO TOLD MY CAR IS NOT SAFE TO DRIVE THIS WAY

Type: Vehicle, Vehicle: 2015 DODGE JOURNEY, Manufacturer: Chrysler (FCA US, LLC)
Incident: Sep 2018
Sep 2018

TL* THE CONTACT OWNS A 2015 DODGE JOURNEY. WHILE THE VEHICLE WAS STATIONARY AND WHILE DRIVING VARIOUS SPEEDS, THE AIR BAG INDICATOR ILLUMINATED, WHICH WAS A SAFETY CONCERN. AN INDEPENDENT MECHANIC AND AUTO ZONE ASSESSED THE VEHICLE AND RESET THE AIR BAG INDICATOR; HOWEVER, THE FAILURE RECURRED. TIM CASTELLAW CHRYSLER DODGE JEEP (900 US-51, DYERSBURG, TENNESSEE 38024, (731) 201-4855) WAS MADE AWARE OF THE FAILURE AND STATED THAT THERE WAS NO RECALL ON THE VEHICLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 65,000.

Type: Vehicle, Vehicle: 2015 DODGE JOURNEY, Manufacturer: Chrysler (FCA US, LLC)
Incident: Jun 2018
Aug 2018

OUT OF NOWHERE, FOR NO REASON, OUR AIRBAG LIGHT CAME ON AND IS NOW STUCK ON THE DASH. WE WERE JUST DRIVING WEST ON I70 TOWARDS WHEELING WV. LIGHT TRAFFIC OVERCAST BUT NO RAIN. NOW WE ARE BEING TOLD BY THE DEALERSHIP THAT OUR AIRBAGS WON'T GO OFF IN OUR FACE BUT THEY ALSO WON'T FUNCTION AT ALL WHEN NEEDED IN AN ACCIDENT.

Type: Vehicle, Vehicle: 2015 DODGE JOURNEY, Manufacturer: Chrysler (FCA US, LLC)
Incident: Aug 2018
Apr 2018

I HAVE HAD TWO HEAD REST AIR BAGS DEPLOYED FOR NO REASON AND WITHOUT WARNING. FIRST IT WAS THE DRIVER SEAT IN WICH DODGE REPLACED AFTER WARRANTY HAD EXPIRED NOW THE PASSENGER SEAT HEAD REST AIR BAG HAS DEPLOYED FOR NO REASON AND DODGE IS REFUSING TO REPLACE THIS ONE. DODGE WAS UNABLE TO TELL ME IF THESE AIR BAGS WERE MADE BY THE TAKATA COMPANY. THE FIRST TIME IT HAPPEN MY WIFE HAD JUST PULLED INTO THE GARAGE AND WAS SETTING IN THE CAR TALKING ON THE PHONE WHEN IT DEPLOYED HITTING HER IN THE BACK OF THE HEAD. THE SECOND TIME THE PASSENGER SIDE WAS NOTICE DEPLOYED WHILE GETTING IN THE CAR IN THE GARAGE.

Type: Vehicle, Vehicle: 2015 DODGE JOURNEY, Manufacturer: Chrysler (FCA US, LLC)
Incident: Apr 2018
Apr 2018 Crash Injury

GOING AT 45 MPH HIT FALLING TREE HEAD ON AIR BAGS NEVER DEPLOYED

Type: Vehicle, Vehicle: 2015 DODGE JOURNEY, Manufacturer: Chrysler (FCA US, LLC)
Incident: Aug 2018
Mar 2018 Crash Injury

MY SON WAS DRIVING IN HEAVY RAIN WHEN THE VEHICLE HYDROPLANED IN WHICH THE VEHICLE CRASHED AND HIT THE GUARD RAIL. DURING THE INVESTIGATION THE IT WAS ASKED IF THE THE AIR BAGS DEPLOYED. THE AIR BAGS DID NOT DEPLOY DURING THE ACCIDENT. THIS WAS A VERY SERIOUS FRONTAL IMPACT WITH MINOR INJURIES. *TT *TR

Type: Vehicle, Vehicle: 2015 DODGE JOURNEY, Manufacturer: Chrysler (FCA US, LLC)
Incident: Jul 2018
Aug 2017 Crash

"TAKATA RECALL" I WAS DRIVING OVER A RESIDENTIAL NEIGHBORHOOD (NO MORE THAN 25MPH) AND WE HAVE A COLLISION WITH ANOTHER CAR. OUR CAR WAS HIT ON BACK WHEEL AND WAS UP IN THE AIR AND ROLL UP 3 TIMES. NONE OF THE AIR BAGS INSIDE OF THE CAR DEPLOYED. THIS CAUSED DAMAGE, SCARS AND BRUISES ON MY LEFT SIDE OF THE NECK, SHOULDER, ARM AND HAND. THANKFULLY MY HUSBAND AND DAUGHTER HAS NOT BEEN INJURED, JUST ME.

Type: Vehicle, Vehicle: 2015 DODGE JOURNEY, Manufacturer: Chrysler (FCA US, LLC)
Incident: Aug 2017
Aug 2017

TL* THE CONTACT OWNS A 2015 DODGE JOURNEY. THE CONTACT STATED THAT THE FRONT SEAT PASSENGER SIDE HEADREST AIR BAG DEPLOYED AFTER THE DOOR WAS CLOSED. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO LANDERS DODGE JEEP CHRYSLER WHERE IT WAS DIAGNOSED THAT THE HEADREST AIR BAG DEPLOYED AND NEEDED TO BE RESET DUE TO THE SRS SYSTEM ACTIVATING. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 39,042.

Type: Vehicle, Vehicle: 2015 DODGE JOURNEY, Manufacturer: Chrysler (FCA US, LLC)
Incident: Jun 2017
May 2017 Crash Injury

TL* THE CONTACT OWNED A 2015 DODGE JOURNEY. WHILE DRIVING APPROXIMATELY 41 MPH, THE PRECEDING VEHICLE STOPPED ABRUPTLY. AS A RESULT, THE CONTACT REAR ENDED THE VEHICLE. THE CONTACT'S VEHICLE SUSTAINED FRONT END DAMAGE AND THE RADIATOR WARNING INDICATOR ILLUMINATED. THE AIR BAGS DID NOT DEPLOY. THE CONTACT SUSTAINED INJURIES TO THE COLLAR BONE, SHOULDER, AND A BRUISED WRIST. THE CONTACT AND THE DRIVER OF THE OTHER VEHICLE REQUIRED MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO THE DEALER WHERE IT WAS DETERMINED THAT THE VEHICLE WAS UNABLE TO BE REPAIRED. THE VEHICLE WAS DESTROYED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 23,460. ..UPDATED 06/06/17 *BF UPDATED 9/28/18*JB

Type: Vehicle, Vehicle: 2015 DODGE JOURNEY, Manufacturer: Chrysler (FCA US, LLC)
Incident: May 2017
Apr 2016 Crash Injury

I WAS RECENTLY INVOLVED IN AUTOMOTIVE COLLISION FRONT END DAMAGE. MY CAR FRAME WAS BENT AND TRANSMISSION WAS LEAKING. EVERYONE THAT HAS B=SEEN MY CAR BELIVES THAT THE AIRT BAGS SHOULD HAVE DEPLOYED BUT DIDNT. I HAVE BRUSICING ON MYARM DUE TO HITTING THE STEERING WHEEL HARD. PLEASE BE CAREFUL WHE PURCHASING CAR. CHECK FOR RECALLS!!!

Type: Vehicle, Vehicle: 2015 DODGE JOURNEY, Manufacturer: Chrysler (FCA US, LLC)
Incident: Apr 2016
Feb 2015 Crash Injury

TL* THE CONTACT OWNS A 2015 DODGE JOURNEY. WHILE AT A STOP, ANOTHER VEHICLE CRASHED INTO THE REAR OF THE CONTACT'S VEHICLE. AS A RESULT, THE CONTACT CRASHED INTO THE PRECEDING VEHICLE. THE CONTACT STATED THAT THE AIR BAGS DID NOT DEPLOY. THE CONTACT SUSTAINED INJURIES THAT REQUIRED MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE VEHICLE WAS DAMAGED AND TOWED AWAY BY THE INSURANCE COMPANY. THE FAILURE MILEAGE WAS 3,000. UPDATED 02/26/16*LJ; VEHICLE WAS TOTALED OUT NON-REPAIRABLE PER INSURANCE STATE FARM UPDATED 4/16/08*JB *TR

Type: Vehicle, Vehicle: 2015 DODGE JOURNEY, Manufacturer: Chrysler (FCA US, LLC)
Incident: Jan 2015

Trend Over Time

Complaints by year

Quick Summary

The 2015 Dodge Journey has 43 Air Bags complaints on file. 10 crashes have been reported. Review the timeline above for detailed owner experiences.