33 complaints reported

2015 Dodge Journey Electrical System

Owner-reported problems and safety issues filed with NHTSA. Review common failures, severity levels, and complaint trends over time.

Reports
33
Crashes
0
Fires
3
Injuries
1

Complaint Timeline

Chronological view of owner reports

Jul 2017

ONE WEEK AFTER PURCHASING VEHICLE, NAVIGATION SYSTEM HAD ERRORS. WHEN ATTEMPTING TO FIND ROUTE, RECEIVED TWO ERROR MESSAGES. "CAN'T UNLOCK MAPS" AND "DETAILED MAPS ARE REQUIRED FOR ROUTING. NO DETAILED MAPS FOUND ON THIS UNIT." TOOK VEHICLE TO THE DEALERSHIP (STILL UNDER WARRANTY) AND THEY PERFORMED SOFTWARE UPGRADE AND SAID IT WAS NOW WORKING. WENT TO LEAVE DEALERSHIP, STARTED VEHICLE, AND ERROR MESSAGES RETURNED. DEALERSHIP SAID THEY'D NOW HAVE TO ORDER NEW RADIO AS THIS WAS A COMMON PROBLEM. ALSO TOLD THE DEALERSHIP ABOUT MESSAGE THAT APPEARED ON DASH THAT SAID "KEY HAS LEFT VEHICLE" - EVEN THOUGH I HAD THE KEY FOB ON MY PERSON, WAS SITTING IN THE DRIVER'S SEAT, AND MY ENGINE WAS RUNNING. ALSO RECEIVED AN ERROR MESSAGE ABOUT THE FUEL CAP AND THE LOW FUEL ICON STAYED ON FOR TWO DAYS AFTER FILLING WITH FUEL. READJUSTED THE FUEL CAP TWICE AND ICON STILL REMAINED AND THEN DISAPPEARED AFTER TWO DAYS ON IT'S OWN. DEALERSHIP SAID THEY'D LOOK AT IT IF IT HAPPENS AGAIN. POSSIBLY RELATED TO THE COMPUTER SYSTEM ISSUE.

Type: Vehicle, Vehicle: 2015 DODGE JOURNEY, Manufacturer: Chrysler (FCA US, LLC)
Incident: Jul 2017
Mar 2017 Injury

DRIVERS HEAD REST DEPLOYMENT . SITTING IN VEHICLE AT A STANDSTILL IN PARKING LOT. STEPPED ON BRAKE TO START ENGINE AND DRIVERS HEAD REST DEPLOYED, HITTING DRIVER IN BACK OF HEAD AND FORCING HEAD INTO STEERING WHEEL. NO MAJOR INJURY, OTHER THAN HEADACHE AND BRUISE ON FOREHEAD. THE VEHICLE HAS NEVER BEEN INVOLVED IN REAR ACCIDENT. GATHERED CAR FAX INFORMATION TO PROVE NO DAMAGE. MILEAGE APPROX 39,000. I PURCHASED THE VEHICLE FROM REPUTABLE DEALER (ENTERPRISE CAR SALES - SAN ANTONIO) ON DECEMBER 28, 2016. CURRENT DRIVER HAS NOT BEEN INVOLVED IN REAR-END COLLISIONS, BUMPS OR DAMAGE TO REAR OF VEHICLE. DEALER CLAIMS NOT RESPONSIBLE FOR VEHICLE. ORIGINAL FACTORY WARRANTY EXPIRED AT 36,000 MILES. LOCAL DODGE DEALERSHIP CLAIMED NOT COVERED AND NOT A FACTORY DEFECT. INSURANCE COMPANY CLAIMS NOT A COVERED DAMAGE, SO NOT RESPONSIBLE. THIS SHOULD BE CONSIDERED A SAFETY HAZARD. TRIED TO RESET HEADREST, BUT WILL NOT GO BACK INTO PLACE. CURRENTLY HAVE IT HELD TOGETHER WITH A LEATHER BELT. CONCERNS WHETHER THE PASSENGER HEADREST WILL DEPLOY WITHOUT WARNING. I FEEL THE MANUFACTURER SHOULD REPLACE THE HEADREST AT NO CHARGE TO THE VEHICLE OWNER.

Type: Vehicle, Vehicle: 2015 DODGE JOURNEY, Manufacturer: Chrysler (FCA US, LLC)
Incident: Mar 2017
Mar 2017

NAVIGATION SYSTEM DEFECTIVE. UNIT STOPPED WORKING LESS THAN YEAR AFTER PURCHASING NEW. DEALER STATED ENTIRE UNIT NEEDS TO BE REPLACED. RESEARCHED ISSUE ONLINE AND THE DEFECT IS REPORTED REPEATEDLY BY OWNERS OF 2015 DODGE JOURNEYS. DEFECT APPEARS TO BE SYSTEMIC BUT A RECALL HAS NOT BEEN ISSUED BY DODGE AND THEY REFUSE TO COVER ONCE BASIC WARRANTY (3YR / 36,000 MI) EXPIRES.

Type: Vehicle, Vehicle: 2015 DODGE JOURNEY, Manufacturer: Chrysler (FCA US, LLC)
Incident: Jul 2017
Jan 2017

AIR CONDITIONER RANDOMLY TURNS ON. UPON ACCELERATION AND OR STARTING OR STOPPING CAR. AT A STOP SIGN OR LIGHT.

Type: Vehicle, Vehicle: 2015 DODGE JOURNEY, Manufacturer: Chrysler (FCA US, LLC)
Incident: Jul 2017
Jan 2017

I HAVE HAD THIS CAR 5 TIMES IN TWO MONTHS TO THE DEALERSHIP FOR THE SAME THING. SOMETHING HAS BEEN KILLING THE BATTERY. THE DEALER HAS NOT BEEN ABLE TO FIND WHAT IS WRONG OUTSIDE OF REPLACING THE NEW BATTERY. IT IS AT YUCCA VALLEY CHRYSLER CENTER IN YUCCA VALLEY CA 92284 760-228-1818. THIS COULD BE AN SAFETY ISSUE IF THE CAR STOPS IN TRAFFIC AND WILL NOT START.

Type: Vehicle, Vehicle: 2015 DODGE JOURNEY, Manufacturer: Chrysler (FCA US, LLC)
Incident: Dec 2016
Nov 2015

TL* THE CONTACT OWNS A 2015 DODGE JOURNEY. WHILE DRIVING 15 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT WAS ABLE TO RESTART THE VEHICLE, BUT THE FAILURE RECURRED. THE VEHICLE WAS TAKEN TO BE DIAGNOSED, BUT THE MECHANIC WAS UNABLE TO DUPLICATE THE FAILURE AND THERE WAS NO FAULT CODE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 9,000.

Type: Vehicle, Vehicle: 2015 DODGE JOURNEY, Manufacturer: Chrysler (FCA US, LLC)
Incident: Oct 2015
Sep 2015

TL* THE CONTACT OWNS A 2015 DODGE JOURNEY. THE CONTACT STATED THAT WHILE DRIVING AT LOW SPEEDS, THE VEHICLE STALLED. MOMENTS LATER, THE VEHICLE WAS ABLE TO BE RESTARTED AND THE VEHICLE OPERATED AS NORMAL. THE VEHICLE WAS TAKEN TO THE DEALER WHO WAS UNABLE TO DIAGNOSE THE CAUSE OF THE FAILURE. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 2,400.

Type: Vehicle, Vehicle: 2015 DODGE JOURNEY, Manufacturer: Chrysler (FCA US, LLC)
Incident: Sep 2015
Jul 2015 Fire

WHILE DRIVING DOWN THE HIGHWAY THE LEFT SIDE WINDOW SWITCH STARTED TO SMOKE. HE PULLED INTO A PARKING LOT AND TURNED THE VEHICLE OFF AND THE SMOKE STOPPED. HE THEN STARTED THE VEHICLE BACK UP AND FIRE CAME OUT OF THE WINDOW SWITCH.

Type: Vehicle, Vehicle: 2015 DODGE JOURNEY, Manufacturer: Chrysler (FCA US, LLC)
Incident: Jun 2015

Trend Over Time

Complaints by year

Quick Summary

The 2015 Dodge Journey has 33 Electrical System complaints on file. Review the timeline above for detailed owner experiences.