2015 Ford Edge Power Train

2015 FORD EDGE. CONSUMER WRITES SEEKING REIMBURSEMENT FOR REPAIRS MADE RELATED TO SAFETY RECALL 22V-413.

The contact owns a 2015 Ford Edge. The contact stated while the vehicle was parked, he was unable to shift gear shifter into another gear. The contact notified the tow company and the tow truck driver was able to place the shifter cable back onto the shifter tab. There were no warning lights illuminated. The next day the contact notified the local dealer and was informed that the remedy for NHTSA Campaign Number: 22V413000 (Power Train) would be available in the fourth quarter of 2022. The contact shifted the vehicle to reverse and both ends of the shifter failed. The contact and neighbors pushed the vehicle to the side of the road and then the vehicle was towed to an independent mechanic. The contact stated that the failure was related to NHTSA Campaign Number: 22V413000 (Power Train). The vehicle was repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 110,084.

While driving a very loud noise was coming from the rear end of SUV

The Flex Plate (flywheel) cracked twice now, First time was at 62,000 miles and second time was at 81,000. My safety was at risk the first time due to the fact I had just entered the Interstate and loss all power to the engine as my oil pan and crankshaft seals also gave way and all engine oil was drained out with no engine oil warning what-so-ever. This nearly caused a Semi to rear end me as I limped over to the edge of the road powerless. The wrench appeared earlier that morning denoting a transmission issue for the first time as I was driving to work, then at lunch time it died on the Interstate with no warning indicators at all. The second time it cracked I was also driving 75mph on the Interstate saw the wrench and heard a loud grinding noise and the engine would just rev up when I pressed the gas. I pulled over safely without issues, but the flex plate cracked again and took out the transmission this time. Both repairs were completed at a Ford Dealership and neither repairs were warrantied or covered by Ford

Failed Part: Shift cable attachment at the transmission; Safety Risk: Unable to shift gears from inside the cabin making driving hazardous; Confirmed By: Tow truck driver and 2 independent service centers; Inspected By: Tow truck driver and 2 independent service centers; Warnings: None; The shift cable bushing has been recalled on other Ford models built during the same time period. I'm reporting as this may be related. This occurred in a parking lot. I reversed out of my parking spot, put the gear shift in drive, but the car was still in reverse. Roadside assistance was called. He showed me that the shift cable was not attached to the transmission. He was able to place the cable so that I could drive it a short distance to a service station for repair. The car is currently being repaired by an independent service center.

On June 23rd, I turned on my 2015 Ford Edge and heard a knocking/rattling noise coming from the engine that I had never heard before. It got worse when the A/C was on and while idling. It somewhat subsided while accelerating but became very loud again when I came to a stop. I took it to my local mechanic that is Ford trained, and after putting the car up, he indicated that he thought it was a broken Flex Plate. He said it was good that I had come in because if I had ignored it and been driving on the freeway, my car could have just shut off - which I think we can agree is highly dangerous. There was never a warning light or any indication of a problem prior to hearing the rattling/knocking sound on June 23rd. My mechanic advised me to call Ford to see if there was anything they would be willing to do as the repair was costly. I called my local Ford dealership in Irvine, CA on Thursday, June 24th and the service manager said that since it went out of warranty in Oct 2020, that the repair would be out of pocket. My mechanic then advised me to call Ford Motor Company in Michigan to see if there was anything they could do or provide assistance with. I spoke with "[XXX]" at 11:30am, and she advised me that there were no programs available for my vehicle. I was in disbelief considering there is a recall on the very same part for 2016-2017 Ford Edges. She apologized and said there was nothing they could do. She provided a case number #[XXX] and said she would let her engineering department and the NHTSA. The total cost of the repair was $1,819.64 and the cost of my rental from Enterprise for the 5 days was $611.74. I have photos of the repair process as well as the actual cracked flexplate part. This should not happen on a vehicle with 44k miles on it and I certainly should not be footing the bill for it when Ford [XXX] well knows this is a manufacturing problem on their part. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

The contact owns a 2015 Ford Edge. The contact stated that when the vehicle was at the dealer for routine maintenance when they were advised that the power transfer unit failed to cause the seal to fracture and leak transmission fluid. The dealer advised that the power transfer unit needed to be replaced. The vehicle was not repaired. the manufacturer was not contacted. The failure mileage was 86,836.

The engine flexplate cracked and disconnected from the torque converter. The vehicle lost the ability to move and left the vehicle stranded in the traffic lanes, nearly causing a major accident.

The contact owns a 2015 Ford Edge. The contact stated that while the vehicle was parked, the vehicle started to move without warning. The driver noticed that the back over prevention camera was activated and depressed the brake pedal. The vehicle was towed to the local dealer and was diagnosed with the gear linkage needing to be replaced due to the cable being stretched. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 92,000. The Vin was not available.

THE 2015 FORD EDGE STARTED TO NOT BLOW HOT AIR, AND EVENTUALLY THE CHECK ENGINE LIGHT TURNED ON. TOOK IT TO THE DEALER AND THEY TELL ME IT NEEDED A NEW ENGINE, BUT IT WAS COVERED. THE DEALER EXPLAINED THAT THERE IS A BULLETIN TCB IS # 19-2346. HOWEVER, TODAY I FOUND OUT BY THE SALES PERSON THAT IT NOT COVERED AND I HAVE TO PAY FOR IT. THIS ABOUT $7500. I'M READING SEVERAL POST THAT THIS IS A KNOW ISSUE. I DON'T KNOW WHY THERE ISN'T A RECALL OR MORE PRESS ON THIS ISSUE.

WHILE DRIVING MY CAR I STARTED TO NOTICE A RATTLING NOISE FROM UNDERNEATH THE VEHICLE. AFTER ABOUT A WEEK, I TOOK THE CAR TO MY LOCAL MECHANIC AND HE INDICATED THAT MY CAR NEEDED A NEW WATER PUMP, WHICH HE REPAIRED. THIS DID NOT FIX THE RATTLING NOISE AND HE INFORMED ME THAT MY CAR MOST LIKELY HAD A CRACKED FLEXPLATE. UPON CONTACTING FORD CUSTOMER EXPERIENCE, THEY INDICATED THAT MY CAR WOULD HAVE TO BE CHECKED BY AN AUTHORIZED FORD DEALER TO VERIFY THIS ISSUE. IT WAS VERFIED BY THE DEALER AND THEY HAVE QUOTED ME A REPAIR BILL OF $3,800 AND THAT IS ONLY IF THE ENGINE IS NOT BAD DUE TO THE CRACKED FLEXPLATE ISSUE. FORD HAS NOT OFFERED ANY ASSURANCE THAT THIS WILL NOT RECUR OR ASSISTANCE WITH THE OBVIOUS MANUFACTURERS DEFECT.

SHIFTER CABLE DETACHED LEAVING CAR IN CURRENT GEAR HOWEVER DASH INDICATES A DIFFERENT GEAR SUCH AS PARK OR NEUTRAL.

CATASTROPHIC FAILURE OF THE FLEXPLATE WHILE DRIVING AT 55 MPH. ALSO DESTROYED THE TORQUE CONVERTER AND TRANSMISSION PUMP

WHEN PARKING THE VEHICLE THE SHIFTER GOT STUCK IN PARK BUT THE VEHICLE ITSELF WAS STUCK IN NEUTRAL. HAD TO PUT ON PARKING BRAKE AND GET VEHICLE TOWED (09/20). VEHICLE WAS FIXED. ISSUES WITH ELECTRONICS ON SHIFTER (10/19/20). REVERSING OUT OF DRIVEWAY ONTO STREET. WHEN I ATTEMPTED TO SHIFT INTO DRIVE THE VEHICLE WOULD NOT SHIFT OUT OF NEUTRAL. COASTED DOWN THE HILL 500' AND PULLED OVER TO THE SHOULDER AT INTERSECTION. SHIFTER WOULD MOVE BUT THE INDICTOR ON THE DASH WOULD NOT SAY IT WAS OUT OF NEUTRAL. I TRIED A FEW THINGS BEFORE PUTTING IT INTO PARK WHICH AGAIN LOCKED UP THE SHIFTER. SHIFTER WAS STUCK IN PARK BUT VEHICLE WAS IN NEUTRAL. HAD TO HAVE THE VEHICLE TOWED AGAIN TO FORD DEALERSHIP. THIS TIME IT WAS THE SHIFTER BUSHING FELL APART. WAITING TO SEE WHAT HAPPENS NEXT WITH THIS ISSUE. LUCKILY IT WAS ONLY MYSELF AND NOT MY CHILDREN IN THE VEHICLE WHEN I HAD TO COAST DOWN THE HILL AND LEFT AT AN INTERSECTION.

THIS IS A RE-OCCURRENCE OF THE ISSUE REPORTED AS NHTSA COMPLAINT 11317068. ON 09/01/2020, A DISTINCT RATTLING SUDDENLY OCCURRED WHEN DRIVING THE VEHICLE. GIVEN THAT THIS IS THE EXACT SOUND THAT OCCURRED SIX MONTHS EARLIER WITH THE FLEXPLATE FAILURE, I IMMEDIATELY DROVE TO THE DEALER. (THE FIRST EVENT ENDED IN A CATASTROPHIC FAILURE AT HIGHWAY SPEEDS BECAUSE THE DEALER COULD NOT DIAGNOSE THE PROBLEM AND DID NOT KNOW IF ANYTHING WAS WRONG SO I KEPT DRIVING THE VEHICLE DESPITE THE RATTLING.) THIS TIME I WAS ABLE TO SAFELY DRIVE TO THE DEALER AND THE DEALER REPLACED THE FLEXPLATE UNDER PART WARRANTY (WITH THE VEHICLE AT THE DEALER FOR REPAIRS FROM 9/1/20 TO 10/8/20). IN MY PREVIOUS NHTSA COMPLAINT, I LISTED FOUR OTHER IDENTICAL NHTSA COMPLAINTS ON THE SAME MODEL. IN THE INTERVENING SIX MONTHS, I HAVE FOUND TWO MORE COMPLAINTS OF AN IDENTICAL NATURE - NHTSA IDS (11327304 AND 11320476). THIS IS CLEARLY A SYSTEMIC ISSUE WITH THE POTENTIAL FOR LOSS OF CONTROL AT HIGHWAY SPEEDS AS HAS BEEN DOCUMENTED. I URGE A SPECIFIC INVESTIGATION OF THIS MODE OF FAILURE.

MILEAGE AT EVENT: 79,000 ON 2/14/20 A RUMBLING NOISE FROM UNDER THE HOOD BEGAN WHEN THE VEHICLE WAS AT IDLE, MORE PRONOUNCED AT START-UP, AND THE NOISE SUBSIDED WHEN UNDER POWER. TOOK TO DEALER ON 2/20/20 AND THE MECHANIC COULD NOT DIAGNOSE THE PROBLEM. NOISE CONTINUED AT START-UP AND WHEN AT IDLE. ON 2/25/20 WHILE TRAVELING AT 70 MPH ON THE INTERSTATE, ALL PROPULSIVE POWER WAS LOST YET ENGINE COULD STILL REV AND ALL POWER FUNCTIONS REMAINED (STEERING, BREAKING, AUXILIARY POWER, ETC.). PULLED OFF THE ROAD AND TURNED ENGINE OFF. COULD NOT RE-START VEHICLE AND VEHICLE WAS TOWED TO THE DEALER. INITIAL INSPECTION SHOWED THAT THE FLEXPLATE HAD SPLIT INTO TWO PIECES. ONE INNER PORTION REMAINED CONNECTED TO THE CRANKSHAFT, THE OTHER OUTER PORTION CONNECTED TO THE TORQUE CONVERTER. (SEE ATTACHED PICTURE OF FLEXPLATE.) DURING THE FAILURE, THE BROKEN FLEXPLATE DESTROYED THE BENDIX GEAR ON THE STARTER WHICH WAS ALSO REPLACED. IN ADDITION, THE CRANKSHAFT SEAL WAS REPLACED WHICH INDICATES AN ALIGNMENT ISSUE MAY BE THE ROOT CAUSE. THIS IS SIMILAR TO PREVIOUSLY REPORTED COMPLAINTS WITH NHTSA IDS (11218798, 11194165, 111277542, 11204923) AND RELATED TO FORD SERVICE BULLETIN 19-2236 (DATED 06 AUGUST 2019) AS WELL AS FORD COMMUNICATION SSM 47398 (NHTSA ID 10144200). OF THE PREVIOUS COMPLAINTS, TWO HAVE HAD REPEAT FAILURES, LIKELY INDICATING AN INHERENT ALIGNMENT AND ENGINEERING FLAW WITH THE VEHICLE. NOTE THAT THE 2015 FORD EDGE WAS THE FIRST FORD VEHICLE TO HAVE THE 2ND GENERATION 2.0 L ECOBOOST GTDI WITH TWIN-SCROLL TURBO. I BELIEVE THAT THIS IS JUST THE BEGINNING OF FLEXPLATE FAILURES AS MORE 2015 - 2018 FORD EDGES REACH THE ~75,000 MILE MARK. SAFETY COMMENT: THE VEHICLE WAS IN MOTION AT 70 MPH WHEN I HEARD A LOUD CRACK AND LOST ALL PROPULSIVE POWER. WHILE I WAS ABLE TO SAFELY GLIDE TO A STOP, THIS COULD HAVE BEEN MORE DANGEROUS AT A HIGH TRAFFIC TIME.

AFTER STOPPING TO PARK THE CAR IN A STREET PARKING SPOT (THE VEHICLE WAS STATIONARY), I PLACED THE GEAR SHIFTER IN PARK, HOWEVER THE VEHICLE WENT INTO REVERSE. THE SHIFTER CABLE BUSHING DEGRADED AND FELL OFF THE CABLE WHICH DETACHED THE CABLE FROM THE TRANSMISSION. I KNOW THAT OTHER FORD VEHICLES HAVE THE SAME ISSUE, BUT THERE IS NO RECALL ISSUED FOR FORD EDGE VEHICLES EVEN THOUGH THEY HAVE THE SAME PROBLEM. THE DEALERSHIP REPLACED THE WHOLE CABLE (CLAIMED THAT THE BUSHING IS PART OF THE CABLE) AND CHARGED ME $700. THE DEALERSHIP INVOICE AND A COUPLE OF PICTURES OF THE MISSING BUSHING ARE ATTACHED AS A PDF DOCUMENT.

MY WIFE AND I OWN A 2015 FORD EDGE WITH APPROXIMATELY 65K MILES. IT IS A DAILY DRIVER FOR MY WIFE. THE VEHICLE STARTED MAKING A BAD RATTLING NOISE A COUPLE DAYS AGO. WE ALREADY HAD AN APPT. FOR AN OIL CHANGE AT THE LOCAL FORD DEALERSHIP SO I TOLD HER NOT TO DRIVE IT AND TO HAVE THEM CHECK IT OUT WHEN SHE TOOK IT IN. UPON ARRIVAL TO THE FORD DEALERSHIP, THE TECHNICIAN POPPED THE HOOD, LISTENED FOR A MOMENT AND REPLIED, "I'M 99.9% SURE I KNOW THAT NOISE". HE FURTHER EXPLAINED THEY WOULD NEED TO GET A BORE SCOPE AND LOOK AT THE FLEX PLATE AS THESE VEHICLES HAVE HAD AND ARE HAVING ISSUES WITH THE FLEX PLATES CRACKING/BREAKING. THEY KEPT THE VEHICLE MOST OF THE DAY AND CALLED BACK LATER THAT EVENING STATING THAT'S WHAT IT WAS AND THEY NEEDED TO PULL THE TRANSMISSION TO DETERMINE HOW MUCH DAMAGE WAS DONE. THE NEXT DAY THE DEALERSHIP CALLED BACK STATING IT HAS TO HAS A NEW ENGINE DUE TO FLEX PLATE FAILURE, AGAIN. THE COST OF THE REPAIRS ARE ESTIMATED TO BE $5600 AS IT IS OUT OF WARRANTY. THE FORD DEALERSHIP ALSO STATED THIS WILL BE THE 3RD FLEX PLATE THAT THIS VEHICLE WILL HAVE HAD: REPAIRED IN 2017, REPAIRED IN 2018 AND NOW 2020. SO THIS WILL BE THE 4TH FLEX PLATE THIS VEHICLE HAS SEEN IN 5 YEARS COUNTING THE ORIGINAL ONE. MY WIFE ORIGINALLY HEARD THE NOISE WHEN SHE STARTED IT AT WORK TO GO PICK UP OUR TODDLER FROM DAY CARE. IT IS VERY LOUD AT IDLE, SORT OF SOUNDS LIKE A DIESEL ENGINE. I'M VERY THANKFUL (AND ACCORDING TO THE FORD DEALERSHIP) THIS DID NOT HAPPEN ON THE HIGHWAY AS SHE COULD HAVE LOST ALL POWER TO THE VEHICLE CAUSING AN ACCIDENT.

WHILE DRIVING ACROSS OAK ISLAND 2 LANE BRIDGE AT APPROX 45 MPH, MY EDGE STARTED REVVING AT A HIGH RPM, ONE LOUD CLUNK & CAR WAS STILL RUNNING, BUT LOST ALL TRANSMISSION. I TRIED TO SHIFT IN ANOTHER GEAR, BUT NO POWER TRANSFER. TRAFFIC WAS HEAVY & SHOULDER WAS SMALL. DRIFTED TO STOP IN SHOULDER & CALLED 911. POLICE CAME & PROTECTED MY VEHICLE WHICH WAS IN AN EXTREMELY BAD POSITION. I HAD NOWHERE TO GO IF I WANTED TO MOVE TO A SAFER POSITION. I HAD TO WAIT IN VEHICLE UNTIL POLICE CAME. IT WAS SUNDAY, TOW TRUCK OPERATOR WAS ON CALL. ALL TOTAL I WAS IN THAT LOCATION FOR MORE THAN AN HOUR. HAD CAR TOWED TO LOCAL MECHANIC WHO DIAGNOSED IT TO BE SHATTERED FLYWHEEL AT LEAST. PROBABLY MORE DAMAGE, BUT RECOMMENDED TO HAVE IT SERVICED AT A FORD DEALERSHIP DUE TO THEIR INTERNAL SERVICE BULLETINS NOTING THIS ISSUE. BULLETIN #19-2236 8/6/2019

TL* THE CONTACT OWNS A 2015 FORD EDGE. WHILE DEPRESSING THE BRAKE PEDAL, THE VEHICLE SHUDDERED AND STALLED WITHOUT WARNING. THE VEHICLE WAS ABLE TO RESTART. ALSO, WHILE THE BRAKE PEDAL WAS DEPRESSED, THE VEHICLE ACCLERATED SLIGHTLY. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE THE FAILURE WAS UNDETERMINED. THE VEHICLE WAS TAKEN TO AUFFENBERG FORD BELLEVILLE (901 S ILLINOIS ST, BELLEVILLE, IL 62220, (618) 624-2277) WHERE IT WAS DIGANOSED THAT THE TRANMISSION NEEDED TO BE REPLACED. THE VEHICLE WAS BEING REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 68,000.

TL* THE CONTACT OWNS A 2015 FORD EDGE. THE CONTACT STATED THAT THE TRANSMISSION WAS FUNCTIONING ABNORMALLY. THE TRANSMISSION SHUDDERED AND FAILED TO PROPERLY CHANGE OVER WHEN NECESSARY. GLENWOOD SPRINGS FORD (55 STORM KING RD, GLENWOOD SPRINGS, CO 81601, (970) 945-2317) REPLACED THE TCC SOLENOID, BUT THE FAILURE RECURRED. THE DEALER STATED THAT FURTHER DIAGNOSTIC TESTING WAS NEEDED. THE MANUFACTURER WAS NOTIFIED AND INDICATED THAT THERE WAS NO RECALL CAMPAIGN ISSUED FOR THE TRANSMISSION. THE APPROXIMATE FAILURE MILEAGE WAS 80,000.

VEHICLE INSTALLS AFTER STARTING OR

WHILE DRIVING THE RMPS ALL OF THE SUDDEN INCREASED RAPIDLY (I HAD MY FOOT ON THE ACCELERATOR TRAVELING AROUND 50 MPG) AS THE VEHICLE CONTINUED TO SLOW. THE VEHICLE THEN STARTED TO SPUTTER LIKE IT WAS RUNNING OUT OF GAS (HAD A FULL TANK). I PULLED OVER THEN STARTED OUT AGAIN. THEN I REALIZED IT WAS THE TRANSMISSION. I RELUCTANTLY WENT INTO FIRST, SMOOTHED INTO 2ND THEN FELT LIKE IT TOTALLY SKIPPED 3RD BEFORE SETTLING INTO 4TH. I HAVE 6 YEARS. TRAVELING AROUND 60-70 WAS FINE. IT WAS THE LOWER GEARS WHEN STARTING FROM A STOP THAT WAS GIVING ME ISSUES. I NEED TO ADVISE YOU THAT THIS IS A 2015 MODEL WITH ONLY 12,885 MILES ON IT WHEN 3RD AND 5TH GEAR 'DROPPED OUT' OF MY TRANSMISSION. THIS IS WHAT THE LICENSED FORD MECHANIC ADVISED ME. I'M VERY UPSET BECAUSE IT'S STILL UNDER WARRANTY AND FORD WILL ONLY FIX THE BROKEN PARTS AND NOT THE WHOLE TRANSMISSION. ONLY 12,885 MILES AND I BOUGHT IT USED - I'VE ONLY HAD IT FOR 3 MONTHS AT THIS POINT.

2015 FORD EDGE TRANSMISSION SHIFTS EXTREMELY HARD WHEN CHANGING ACCELERATION RATES FROM LOW TO HIGH. SOME TIMES YOU CAN HEAR THE ENGINE REV BEFORE IT DROPS IT INTO GEAR. THIS HAPPENS IN BOTH CITY AND HIGHWAY DRIVING AT ALL TIMES OF THE YEAR.

I PULLED INTO MY GARAGE, PUT THE VEHICLE IN PARK, & NOTICED THE LETTERS DISPLAYED BEHIND THE STEERING WHEEL STILL SHOWED THAT I WAS IN NEUTRAL EVEN THOUGH MY GEAR SHIFT WAS IN PARK. THE GEAR SHIFT WOULD NOT BUDGE FROM PARK EVEN WITH MY CAR ON. I TURNED THE CAR OFF & ON A FEW TIMES, BUT STILL NO CHANGE. I COULD ACTUALLY ROLL MY CAR FORWARD & BACKWARD BY HAND WHILE IN THE GARAGE WHILE THIS WAS HAPPENING. I PUT MY EMERGENCY BRAKE ON TO AVOID ANY FURTHER, UNWANTED MOVEMENT. I CALLED AAA TO COME TOW MY VEHICLE OUT OF THE GARAGE & TAKE TO THE LOCAL FORD DEALERSHIP. THEY DETERMINED THAT THE SHIFTING CABLE HAD BROKE, & $350 LATER I GOT MY CAR BACK. THANK GOODNESS THIS HAPPENED IN MY GARAGE, BECAUSE IF THAT HAD HAPPENED ANYWHERE ELSE I OR SOMEONE ELSE COULD'VE BEEN INJURED OR CAUSED A WRECK IF THE CAR HAD ROLLED HAD I NOT NOTICED THE PROBLEM IN TIME. THE DEALERSHIP HAD SAID THAT THIS WAS THE 2ND FORD EDGE THAT THIS EXACT PROBLEM HAD OCCURRED WITH IN THE LAST MONTH. BIG CONCERN!