2017 Ford Edge Power Train

The contact owns a 2017 Ford Edge. The contact stated that while the contact's wife was driving at an undisclosed speed, the driver noticed unusual sounds. The accelerator pedal was depressed; however, the vehicle failed to accelerate as intended while the RPMs increased. No warning lights were illuminated. The vehicle was towed to an independent mechanic, where it was diagnosed that the torque converter failure had caused the transmission failure. The contact was informed that the transmission needed to be replaced. The failure was related to NHTSA Campaign Number: 17V427000 (Power Train); however, the VIN was not included. The dealer was made aware of the failure, but no assistance was provided. The manufacturer was made aware of the failure, and a case was filed. The contact was informed that the VIN was not included in the recall due to the manufacturing date. The failure mileage was approximately 132,500.

I am reporting a repeated transmission failure involving my 2017 Ford Edge (VIN: [XXX] ). The vehicle has had multiple transmission replacements performed by an authorized Ford dealership (Barbara Dyson Ford). Each replacement has been faulty, and the most recent transmission is now failing again. The vehicle currently has worsening transmission issues, making it unreliable and unsafe to drive. The problem continues despite repeated repairs, indicating a pattern failure rather than a one-time defect. I rely on this vehicle to transport my child to ongoing medical and specialist appointments. Due to the repeated transmission failures, the vehicle cannot be depended on for essential transportation. I have contacted Ford Consumer Affairs but have received no resolution or follow-up. I am reporting this issue due to safety concerns and repeated unsuccessful repair attempts. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

2017 Ford Edge Titanium, 2.0L with 6F35 Transmission, ~70kmiles, owner has all service records. After routine service at Ford dealership ([XXX]), oil and filter change, inspection and coolant replacement; Owner noticed upon driving home that the car would try to stall when placed into gear, then shudder and buck until the throttle was nudged and the car would start moving (forward or backward). Owner promptly returned car to the dealer. A service advisor replicated the problem and took the car into the shop where it remained for 3 days for testing and diagnostics. The mechanics diagnosis (uploaded in attachment) is that the torque converter is in a constant locked state and that something was "bad" in the transmission and likely a torque converter failure. The shop estimated $9,138.33 to repair. Owner declined the excessive repair cost and limped the car home and into owner's garage where it currently sits awaiting some resolution. As this transmission has been the subject of prior recalls, owner believes the recall should be expanded to include this vehicle. Also noted, this transmission has been and may still be the subject of active litigation. Note: an extended warranty the owner had purchased with the car when new, expired just 4 months prior. Coincidence. The Ford 6F35 transmission is defective and should be promptly recalled in all vehicles! INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2017 Ford Edge. The contact stated that while driving 60 MPH, the accelerator pedal was depressed; however, the vehicle failed to accelerate as intended. In addition, the transmission independently shifted. The check engine warning light was illuminated. The vehicle was taken to the dealer; however, the cause of the failure was not yet determined. The contact was informed that there was no failure with the transmission because there was no sound coming from the transmission. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The contact, who was an ex-certified mechanic, stated there was an issue with the vehicle. In addition, the contact referenced an unknown recall which had a similar failure description; however, the VIN was not associated. The manufacturer was not made aware of the failure. The failure mileage was approximately 70,000.

Transmission failed without notice. Required full replacement.

The rear differential is now needing to be replaced for the second time. My understanding is that this is a common issue with the Ford Edge.

Slow acceleration when the AWD system is needed, due to failure of rear differential. No replacement parts are available, suggesting high demand due to high failure rate, possibly due to poor design.

The engine was shaking violently whenever the brakes were engaged. The vehicle required a full torque converter replacement.

Engine is overheating due to coolant intrusion due to manfracturing error.

Started car and heard rattling noise. Took the car to shop and was told it was the flex plate. Called Ford to see if I could get it repaired under CSP 22n12 I was told I COULD NOT because I previously took my car to the Ford dealer because it was driving rough and making a sound so I took it in to see if it was the flex plate (another Ford dealer diagnosed it with the coolant intrusion issue) and because they said they inspected it and despite making no repairs the dealership closed the CSP 22N12 on my car. I called Ford Customer Service and was told I could file a complaint but there is nothing that they can do. First I had to deal with coolant intrusion and now the flex plate! I think it’s horrible that the consumer has to keep being financially responsible for the flaws of this suv. Another defective part that I’m left paying for and now my car has to just be parked until I can afford it.

The contact owns a 2017 Ford Edge. The contact stated while driving at various speeds and depressing the accelerator pedal, the vehicle hesitated to respond. The check engine warning light was illuminated. Additionally, The contact stated that there was an abnormal odor inside the vehicle. The vehicle was taken to the dealer, where it was diagnosed that the transmission had failed and needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and advised the contact to file a complaint with the NHTSA Hotline for the VIN to be added in an unknown recall. The failure mileage was approximately 80,000.

I bought my 2017 ford edge titanium last year back in dec of 2023. Well she had about 124k miles on it when i got it. Well theres almost 170 k miles on it now and i been very thorough with my maintenance. Transmission fluid, spark plus etc. Well im workin in tulsa one night and drop someone off and begin to hear this rattle noise. Well im an 1hr 30 mins away from hime so im prayin that i get back hime safely. Well i make it back. I take it to my mechanic and he said it sounds like your flex plate is bad or cracked. Well my understanding is other 2017 ford edges with my 2.0 engine and 6f35 transmission has a torque converter stud bolts weld problem recall. Apparently thats what could be causing my flex plate to crack all of a sudden. Just the only thing listed under my vin is a csp. To me if the torque conver weld stud bolts werent welded or tightened right at the factory i feel like that should be on fords end to cover the repair vs regular wear and tear. Like my way of explaining is say you borrow something from someone and you break it. They shouldnt be liable if its your mistake? True? I dont want no lawsuit. I just want ford to fix the issue with my car that their defect caused. Many blessings and Merry Christmas and thanks a million.

The contact owns a 2017 Ford Edge. The contact stated while driving at approximately 55 MPH, there was an abnormal sound coming from the inside of the vehicle and the transmission was unintentionally downshifting. No warning light was illuminated. The VIN was not included in NHTSA Campaign Number: 18V390000 (Power Train). The vehicle was taken to an independent mechanic where it was diagnosed that the Flex Wheel was cracked and needed to be replaced along with several other unknown parts. The vehicle was repaired. The manufacturer was notified of the failure and confirmed that the VIN was not included in the recall. The failure mileage was approximately 52,000.

No warrants of issues when it happened was driving back home when my car started smoking then it drove for a little bit and then it would shoot up to gear 4 then back down and then it stopped.

1. The flex plate cracked, damaging the torque converter and its bolts as well as the transmission pump. Basically, the transmission failed. The car is available for inspection at the dealership repair department. 2. The car suddenly stopped while turning onto a busy road putting other drivers and my passenger in danger. 3. Problem confirmed by dealer repair department. 4. The Ford service department located the problem when they diagnosed it. 5. No warning light. Check engine came on when car stopped while entering a busy intersection but turned off when I restarted the car. No flashing check engine or other warning lights came on when the vehicle started showing some hesitation when switching gear and then began making increasing rattling and revving noises shortly thereafter.

The contact owns a 2017 Ford Edge. The contact stated while driving at an undisclosed speed, the accelerator pedal was depressed; however, the vehicle failed to accelerate as intended. The vehicle was taken to an independent mechanic; however, the failure could not be duplicated. The contact stated that the transmission fluid was flushed and refilled. The vehicle was not repaired. Additionally, the contact stated that the transmission was recently replaced. The manufacturer was made aware of the failure and a case was filed. The contact was advised to contact the NHTSA Hotline to report the failure. The failure mileage was approximately 70,000.

Transmission started slipping in and out of gears and jerking in the middle of traffic, had happened multiple times. Have done research and seems it is happening to a lot of people.

The contact owns a 2017 Ford Edge. The contact received notification of NHTSA Campaign Number: 22V413000 (Power Train) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

The contact owns a 2017 Ford Escape. The contact stated that while driving at an undisclosed speed, the brake pedal was depressed, and the vehicle started shaking. The vehicle was taken to an independent mechanic where it was diagnosed with a failed torque converter. The vehicle was not repaired. The contact was informed of NHTSA Campaign Number: 17V427000 (Power Train) however, the VIN was not included in the recall. The manufacturer was made aware of the failure but provided no assistance. The failure mileage was approximately 85,000.

The contact owns a 2017 Ford Edge. The contact stated that upon depression of the brake pedal, an abnormal banging noise emitted from the vehicle without warning. The vehicle then began to hesitate upon depression of the accelerator pedal as fellow motorists assisted the contact by pushing the vehicle up an incline and into a parking lot. While in the parking lot, the contact restarted the vehicle and placed into reverse(R); however, the vehicle moved forward while in reverse(R). The contact restarted the vehicle for a second time and vehicle resumed normal operation. The contact was able to drive the vehicle to the residence. The dealer was notified of the failure and informed the contact that there were no recalls or warranties on the vehicle. The contact was then referred to the manufacturer who also offered no assistance. The vehicle had yet to be repaired. The failure mileage was approximately 200,000.

The contact owns a 2017 Ford Edge. The contact stated while driving approximately 10 MPH, the vehicle was shuddering. The contact stated that the failure occurred while at a complete stop and depressing the brake pedal. Two unknown warning lights were illuminated. The vehicle was taken to the dealer, where it was diagnosed with a faulty torque converter. The vehicle was not repaired. The contact related the failure to NHTSA Campaign Numbers: 17V427000 (Power Train) and 18V390000 (Power Train); however, the VIN was not included. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 77,000.

The contact owns a 2017 Ford Edge. The contact stated while driving approximately 45 MPH and depressing the accelerator pedal, the vehicle failed to accelerate as intended and the vehicle was shuddering. The contact stated there was an abnormal sound coming from the hood of the vehicle. No warning lights were illuminated. The vehicle was taken to a local dealer where it was diagnosed that the flex plate needed to be replaced. The vehicle was repaired but was taken back after several days for repairs due to the failure reoccurring. The local dealer diagnosed that the transmission needed to be replaced due to metal shavings being discovered. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline. The failure mileage was approximately 76,061.

The contact owns a 2017 Ford Edge. The contact stated while starting the vehicle he noticed a loud knocking noise coming from the vehicle. There was no warning light illuminated. The vehicle was taken to the dealer where it diagnosed as a failure with torque converter. Additionally, the flex plate was cracked. The contact was informed that the transmission needed to be replaced. The vehicle was not repaired. The manufacture was made aware of the failure and the contact was advised to contact the NHSTA Hotline for further assistance. The failure mileage was approximately 140,000.

We have a 2017 ford edge. Ford has a recall of flexplate on June 23. I called the dealership that sold us the car. I was told not to do anything unless it acts up. At 127,000 miles, it happened. It was rattling and would die at idle speed. Ford won't cover it because car has miles over. My concern is that I called the dealership and they told us not to do anything. We would on a slanted off ramp when it happened. It would die when we put it in park so we had to shift it to neutral when sitting. Could have been very dangerous because there was a lot of cars behind us.

The contact owns a 2017 Ford Edge. The contact stated when the vehicle was started, there was an abnormal rattling sound heard. There was no warning light illuminated. The contact was able to continue driving. The vehicle was taken to the dealer, where it was diagnosed that the flex plate had failed and needed to be replaced. The dealer informed the contact that the vehicle could not be repaired under Ford Campaign Number: 22N12 because the vehicle had exceeded the mileage limitation. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 106,000.