2017 Ford Edge Power Train

Transmission developed a very hard first to second shift and drive to reverse sounded like the transmission had fallen out of the car. I have Fords blue oval warranty and my car has been at the dealer for 6 weeks now. I was only provided a loaner for 10 days.

The contact owns a 2017 Ford Edge. The contact stated that while driving at an undisclosed speed, she heard a rattling sound coming from under the hood of the vehicle. The vehicle was then taken to the dealer where it was diagnosed that the flex plate had cracked and needed to be replaced. The contact stated that she received notice of Customer Satisfaction Program: 22N122. The vehicle was not repaired. The manufacturer was notified of the failure and the contact was informed that mileage had exceeded the mileage for coverage and then advised to contact the NHTSA Hotline for assistance. The failure mileage was 131,636.

The contact owns a 2017 Ford Edge. The contact stated that the check engine warning light was illuminated on the instrument panel. The vehicle was taken to an independent mechanic who retrieved a DTC code for a torque converter failure. The mechanic informed the contact of NHTSA Campaign Number: 18V390000 (Power Train) which the mechanic linked to the failure and referred the contact to the dealer for assistance. The dealer and the manufacturer were notified of the failure and the contact was informed that the VIN was not included in the recall. The contact was referred to the NHTSA Hotline for assistance. The vehicle was not repaired. The failure mileage was approximately 85,000.

I recently bought a 2017 Ford Edge back May 2022, my flex plate broke at 121,000 miles and the manufacturer will not cover it after 120,000 at all. I see this is an issue with many of these Ford edges. They are saying it’s a “customer satisfaction program” not a recall. I don’t understand why not, when it is in fact, a safety issue and the flex plate was a recall before back in 2018 for this same model vehicle. This caused my whole transmission to go due to this issue within an hour of hearing rattling then metal grinding and now it’s in a shop not drivable, I thankfully got home and put my car in park in my driveway and then my car wouldn’t move.

The contact owns a 2017 Ford Edge. The contact stated while attempting to start the vehicle, the vehicle failed to start. The contact stated that the vehicle started after pressing the Push to Start button several times and depressing the accelerator pedal simultaneously. Additionally, the contact stated that the vehicle made an abnormal rattling sound while driving. The contact stated that the rattling sound became louder when the vehicle was idling. The contact also stated that the check engine warning light was illuminated. The vehicle was taken to the dealer and the contact was informed that the failure could be related to Customer Satisfaction Campaign: 22N12; however, the vehicle was not diagnosed nor repaired. The manufacturer was notified of the failure and advised the contact that 50% of the cost for the repair would be covered. The failure mileage was approximately 95,000.

Vehicle had coolant intrusion issue. Vehicle is out of factory warranty and is not covered under extended warranty. Said vehicle was purchased used but within 5 months the head gasket failed (a known Issue). now purchaser is being quoted a $7200 repair bill on a known defective product.

Vehicle had the transmission flywheel (flexplate) crack and fail on 07/24/2020 which resulted in having the flywheel replaced at 86,191 miles for the cost of $1,588.73. This resulted in a dangerous situation as it happened at night, on the highway in the mountains of GA. Vehicle again had the flywheel (flexplate) crack on 05/08/2023 at 128,515 miles and is being quoted $2,804.67 for replacement and repair. On August 26, 2022 a Customer Satisfaction Program 22N12 was issued by Ford for this problem. I never received a copy of this letter. Ford admits this is a problem, and my vehicle was included in this program and confirmed by VIN. The program covers 100% repairs up to 100,000 miles and 50% between 100,000-120,000 miles. My vehicle as over the 120,000 miles and I was told there would be no coverage for the repairs. My complaint is the fact I have paid for the first repairs, and had to pay for a hotel, meals and costs due to being stranded in GA as I was on a trip when it happened and the repairs took 4 days. The vehicle again has the same problem, and this time the quote is considerable higher, so much so it is not cost effective have it done. Ford needs to acknowledge the fact they have a problem at pay for the current repairs.

Car started misfiring due to coolant intrusion in cylinder 2. Had to immediately pull over to side of highway during rush hour traffic. Car is just outside manufacturer power train warranty. This is a known issue by Ford, the dealer community, service contract providers and independent mechanics. We purchased this car used that was serviced at dealers to now find out that this engine has known issues and are subject to a $12k long block replacement. [XXX] [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

2017 FORD EDGE. CONSUMER WRITES IN REGARD TO NHTSA SAFETY RECALL 22V-413. THE CONSUMER STATED PARTS ARE NOT AVAILABLE TO FIX THE RECALLS.

The contact owns a 2017 Ford Edge. The contact stated while driving 60 MPH, the vehicle was sputtering and jerking. There was no warning light illuminated. The contact stated that she decelerated and drove to the residence. The contact stated that the failure recurred while her husband was driving. The vehicle was taken to the dealer, where it was test-driven. The dealer diagnosed that the torque converter was falling apart inside the transmission, which was contaminating the transmission. The dealer informed the contact that the transmission needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was approximately 112,000.

The contact's daughter owns a 2017 Ford Edge. The contact stated that while his daughter was driving at an undisclosed speed, the vehicle stalled. The vehicle was taken to the dealer, where it was diagnosed that the torque converter and bolts needed to be replaced. The vehicle was not yet repaired and remained at the dealer. The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA Hotline. The contact related the failure to NHTSA Campaign Number: 17V427000 (Power Train) however, the VIN was not included in the recall. The failure mileage was 88,317.

Got diagnosed with needing rear differential work $5k right after extended warranty was up, I proudly maintain my car well and in timely fashion. The vehicle is now unable to turn and reverse without sounding like something is breaking; this is two months after diagnosis. Spoke with ford quick lane rep who stated a lot of the Ford vehicle’s differential have been going up. Such a expensive important mechanical power train issues shouldn’t be a issue so soon in the life of a vehicle; this appear it needs to be a recall or something done for the thousands of people that have this issue.

the vehicle stopped going into “Reverse” and the transmission indicator remains in “Neutral” even when shifted to the “Park” position which has made the vehicle prone to rolling unless the Electronic Parking Brake is engaged. Once in the “Park” position the vehicle will not shift into any other position and remains locked unless the Shift Lock Release is engaged to allow the vehicle to shift into “Drive”

Due to faulting welding in the torque converter, the transmission failed and the car would shudder and disengage while driving. This problem was associated with a separate recall for the identical year, make and model vehicle where the torque converter failed and Ford Edge's from July 2017 to March 2018 were recalled: https://www.motorsafety.org/ford-recalls-vehicles-with-defective-torque-converters/ This vehicle was purchased in March 2017, so the recall should apply to earlier vehicles as this is a clear and present danger. A serious accident could result from the torque converter failing while the car is driving. Additionally, Ford refused to compensate me for my out of pocket repair costs. I strongly urge the NHTSA to expand the recall and reduce a serious hazard to owners of earlier models.

The contact owns a 2017 Ford Edge. The contact stated while driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was taken to an independent mechanic, who determined that the spark plug in cylinder #3 was fractured. The vehicle was repaired, but the failure reoccurred. The vehicle was taken back to the independent mechanic, who diagnosed a general engine failure. The contact was informed that the engine needed to be replaced. The vehicle was repaired, but the failure reoccurred. The vehicle was taken back to the independent mechanic, who diagnosed a failure with the flywheel. The vehicle was not repaired. After investigating the failure, the contact related it to Customer Satisfaction Program: 21N12. The manufacturer was notified of the failure but provided no assistance. The failure mileage was 90,000.

Vehicle has a knocking noise and struggles to start up and when it does it shakes. When driving the vehicle it can lose power to the wheels. In one instance I was driving on the highway around 75 mph when it suddenly lost power and could not go about 35 mph. Now the vehicle will not start at all.

The contact owns a 2017 Ford Edge. The contact stated upon starting her vehicle, a loud rattling noise would emit from the engine without warning. The contact had taken the vehicle to a dealer where they diagnosed the vehicle with a cracked flex plate. The contact was informed that the flywheel, flex plate, torque converter, and nuts and bolts all needed to be replaced. Upon investigation, the contact discovered NHTSA Campaign Number: 18V390000 (Power Train) which she linked to the failure. The manufacturer was notified, and a case was filed. The vehicle had yet to be repaired. The failure mileage was approximately 89,000.

2017 FORD EDGE. CONSUMER WRITES IN REGARD TO NHTSA SAFETY RECALL 22V-413. THE CONSUMER STATED SHE CONTACTED THE DEALER MULTIPLE TIMES AND THE PARTS ARENT AVAILABLE TO PERFORM THE RECALL.

The contact owns a 2017 Ford Edge. The contact stated when he started the vehicle, the gear shifted to drive without any warning causing the vehicle to crash into the fence and the neighbor's porch, causing damages front end of the vehicle and under the vehicle. The contact was able to stop the vehicle. No one was injured and no police report was filed. The vehicle was taken to the dealer, and they stated that the vehicle was experiencing a similar failure as recall NHTSA Campaign Number: 22V413000 (Power Train) but the vehicle was already serviced under that recall and the failure reoccurred. The manufacturer was not contacted. The failure mileage was 28,000.

The contact owns a 2017 Ford Edge. The contact received notification of NHTSA Campaign Number: 22V413000 (Power Train) however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

The contact called on behalf of the owner of a 2017 Ford Edge. The contact indicated that the owner of the vehicle reported that after the exiting the vehicle with the engine idling, the vehicle suddenly drove in reverse and crashed into the interior wall of the garage and a tree. No injuries were reported and no police report was filed. The vehicle was later towed to the repair facility to repair the body damage only. The cause of the failure was not determined. The local dealer and manufacturer were not notified of the failure. The failure mileage was 32,000.

The contact owns a 2017 Ford Edge. The contact received notification of NHTSA Campaign Number: 22V413000 (Power Train) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2017 Ford Edge. The contact received notification of NHTSA Campaign Number: 22V413000 (Power Train) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2017 Ford Edge. The contact stated while his wife was driving at an undisclosed speed and making a left turn into a parking lot, the vehicle stopped inadvertently with the engine still running. The accelerator pedal was depressed but the vehicle failed to respond. The contact's wife was able to park in a parking space. There was no warning light illuminated. The tow truck company was contacted and attempted to reverse the vehicle onto the flatbed; however, the vehicle failed to respond. The vehicle was pushed onto the flatbed and towed to the dealer. The dealer diagnosed that the torque converter had failed and needed to be replaced; however, the part to repair the vehicle was not available. The vehicle was not repaired. The contact associated the failure with NHTSA Campaign Number: 18V390000 (Power Train) however, the VIN was not included. The manufacturer was notified of the failure and offered to partially cover the cost of the repair. A case was filed. The failure mileage was approximately 70,000.

[XXX] Recall ON YOUR VEHICLE, IT MAY BE POSSIBLE THE TRANSMISSION SHIFTER CABLE BUSHING IS DAMAGED OR MISSING. my car can't be used for ride-sharing, which is how I pay for the car. I've been informed that my vehicle has an open safety recall due to recall, which prohibits me from sharing on ride-sharing platforms. This is causing me financial hardship. Also, if it's unsafe for ride-sharing, it's unsafe for my family and me to ride in. I was informed to visit the NHTSA website to search vehicle VIN for safety recalls. The local dealership cannot fix my car for there are no solutions. I need to find a fix so I can resume working and making payments. If not I need to sell this car or return the car to Ford. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).