2015 Ford Explorer Structure

The contact owns a 2015 Ford Explorer. While the contact's wife was driving at an undisclosed speed, there was a loud, windy sound coming from the windshield. The contact stated that the A-pillar trim and attachments had detached from the vehicle. The technician at the dealer went to the residence and inspected the vehicle twice. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The contact was informed that parts would be available within two weeks. The parts had not been available for two years. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not available. The manufacturer was made aware of the failure, but was unsure if a complaint was filed. The failure mileage was unknown.

See attached document for complaint. I've got a 2015 Ford Explorer. A recall letter was sent to me over two years ago. The issue was the exterior a-pillar applique trim clip. I have been trying to get this taken care of over two years now. All the Ford Dealerships in my area tell me is we don't have the parts in. I'm a very patient person but this has become ridiculous. I would very must appreciate some help in getting this matter resolved.

See attached document for complaint. I am writing in regard to an open recall on my Ford Explorer. In February 2024 I received a letter from Ford about a safety recall notice, 24S02/HNTSA, explaining that A-pillar applique trim clip attachment was improperly assembled. Then, another letter from Ford in October 2025, marked “Important Safety Recall”. The driver’s side A-pilar applique trim fell off while driving on interstate I-64 in Virginia. Fortunately, no accident resulted. I have been to my dealership in Williamsburg, Virginia several times for service for this problem and I am always told there are no parts available. Over time I have purchased 5 ford vehicles and always was satisfied with them. This brings me to ask when may I expect proper resolution for this problem?

The contact owns a 2015 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure). The contact stated that while driving at 80 MPH, the driver’s side exterior A-pillar trim detached and separated from the vehicle. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The failure mileage was unknown.

A recall was issued in Jan 2024 - notice 24S02/NHTSA Recall 24V031. In the fall, maybe September 2024, we had still been unable to schedule an inspection by the dealership. We were driving on the interstate, and part of the exterior A-pillar trim detached and flew off of the car into traffic, where it could have potentially caused an accident, had there been more traffic at the time. We finally got the vehicle inspected in Spring 2025, and were told we did need the trim replaced on both sides, and it should be available by the fall of 2025. During the first week in January 2026, I asked again about the replacement, and was informed that the new projected date for the part to be available was a year out (i.e. end of 2026 or beginning of 2027). In Aug 2025, we had the windscreen replaced, and were told by Safelite Auto Glass that they had the A-Pillars and Trim available in their warehouse, but since we were expecting the dealership to replace these parts, we declined the additional expense. I've been informed at the dealership that many people buy them online or from other locations, but there was no offer of reimbursement if I went outside of the Ford parts supply system. I understand with almost 2 million vehicles affected, patience is necessary, but I think 3 years waiting for a fix (when compatible parts are obviously still available in the economy) is excessive, and puts more people at risk, particularly if hundreds of thousands of vehicles are still driving around with the original, un-fixed parts.

The contact owns a 2015 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The vehicle was taken to the dealer, where black tape was used to secure the A-pillar trims. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure.

The contact owns a 2015 Ford Explorer. The contact stated that while driving at various speeds, the exterior A-pillar trim clips on the passenger’s and driver’s side became loose and were flapping. The passenger’s side A-pillar eventually flew off the vehicle while driving. The contact then received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The vehicle was taken to the dealer where an inspection confirmed the failure; however, the contact was informed that since parts were not available, no repairs could be performed. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue, and the contact inquired about reimbursement if the A-pillar trims were replaced out of pocket. The manufacturer stated that no reimbursement could be processed until the part for the remedy was available. The vehicle was not repaired. The failure mileage was 57,952.

The contact owns a 2015 Ford Explorer. The contact received notification of NHTSA Champaign Number: 24V031000 (Structure). The contact stated that the driver’s and passenger’s side A-pilar trims were partially rotted. The vehicle was taken to a dealer where it was diagnosed and determined that that the exterior A-pillar trims needed to be replaced, but the parts were not currently available. The manufacturer was not notified of the failure. The failure mileage was approximately 71,000.

Exterior A-pillar trim and rubber strip on both sides has detached from vehicle on the highway. The sides got detached on separate occasions. While driving on the highway, the driver side rubberstrip got detached in one end, starting to flap back and forth over the windscreen, making a lot of noise and obstructing the view. The trim did not come off that time. The passenger side entire trim flew off completely on the highway causing a hazard for other drivers. There is a recall, 24S02 since 2 years ago in relation to this but Ford has not yet been able to address the issue. I received another letter from them to immediately call the dealer to schedule inspection and repair. However, the dealer keeps telling me that the parts have been on backorder for over a year and they cannot address the issue without the parts. How long is it reasonable to wait for this hazard to be addressed?

The contact owns a 2015 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (STRUCTURE); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2015 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated there was an abnormal roaring sound intermittently coming from the windshield while driving. The dealer was contacted. The manufacturer was not made aware of the issue. The failure mileage was unknown. VIN tool confirms parts not available.

My vehicle is impacted by the existing safety recalls. The trim around my windshield has broken and parts have flown off the car while driving. I have taken my car to the dealer to ask for repair and they said they should have parts in about 3 months. It has been nearly a year and they still do not have parts. I cannot imagine why they can't get the parts for a safety issue in this amount of time. Is there anything you can to do force them to prioritize getting these parts and getting my car fixed?

The contact owns a 2015 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that while driving approximately 75 MPH, the front passenger’s side A-pillar trim detached. The local dealer was contacted; however, the vehicle was not diagnosed or repaired due to parts not being available. The manufacturer was not made aware of the failure. The failure mileage was approximately 70,200.

The contact owns a 2015 Ford Explorer. The contact stated that while driving 65 MPH on the freeway, the driver's side windshield exterior A-pillar trim detached and flew off the vehicle. The contact later applied tape around the A-pillar. The contact became aware that the VIN was included in NHTSA Campaign Number: 24V031000(Structure); however, the part to do the recall repair was not yet available. The dealer was notified of the failure and secured the passenger's side windshield exterior A-pillar trim with tape at the residence. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was contacted when the failure initially occurred, and informed the contact that the parts would be available in a few months. The failure mileage was approximately 90,000.

The contact's wife owns a 2015 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact was unaware if a failure was experienced. The VIN was not available.

The contact owns a 2015 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (STRUCTURE); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2015 Ford Explorer. The contact received notification in March 2024 of NHTSA Campaign Number: 24V031000 (Structure). The contact stated that the trim on the passenger’s side A Pillar and the driver's side were loose, and both trims were cracking from the top and the bottom. The contact called a local dealer and was informed that parts were not yet available for the recall repair. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not informed of the failure. The failure mileage was approximately 152,000.

The contact owns a 2015 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure). While driving 65 MPH, there was an abnormally loud sound detected, which startled the occupants, and the A-pillar trim detached from the vehicle. The trim was flapping and causing damage to the side window. The contact's husband was able to secure the trim with duct tape. The local dealer was contacted, who informed the contact that the interior parts were on backorder. The vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was approximately 151,652.

The contact owns a 2015 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.

The contact owns a 2015 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that while driving at approximately 75 MPH, the front driver’s side A-pillar trims detached and blew off onto the road. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 100,000.

The contact owns a 2015 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (STRUCTURE); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.

The contact owns a 2015 Ford Explorer. The contact stated that while driving at approximately 75 MPH, the contact observed a vibration noise emanating from the top of the windshield. The contact stated that the vehicle was steered to the side of the road and inspected, where he observed that the driver’s side exterior A-pillar trim was sticking out. The contact stated that after a month, the passenger’s side exterior A-pillar trim was also sticking out. The contact used tape to reduce the flapping noises while driving at speeds over 65 MPH. The vehicle was then taken to a dealer, but was not diagnosed; however, the contact was advised that parts were not available for the recall repair. The contact had received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was 95,000.

The contact owns a 2015 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure) approximately two years ago; however, the part to do the recall repair was not available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while driving on two occasions at 55 MPH, the A-pillar trims detached and flew off the vehicle. The vehicle was taken to a dealer, where the recall repair could not be performed due to parts not being available. The manufacturer was made aware of the failure. The failure mileage was approximately 212,000.

The contact owns a 2015 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure.

The contact owns a 2015 Ford Explorer. The contact stated that the exterior A-pillar trim was loose. The contact used tape to secure the trim piece. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure). The vehicle was taken to the local dealer, who confirmed that parts were on backorder. The vehicle was not diagnosed or repaired. The manufacturer was called, but the phone call disconnected. The failure mileage was approximately 87,000.