2015 Ford Explorer Suspension

The contact owns a 2015 Ford Explorer. The contact stated that upon taking the vehicle to an independent mechanic for an alignment, the contact was informed that the alignment could not be performed because the rear toe link was rusted and needed to be repaired. The contact stated that the recall repair for NHTSA Campaign Number: 21V537000 (Suspension) was previously performed on the vehicle; however, the failure occurred. The dealer was notified of the failure. The vehicle was not repaired. The manufacturer was not yet contacted. The failure mileage was approximately 130,000.

The contact owns a 2015 Ford Explorer. The contact received notification of NHTSA Campaign Number: 21V537000 (Suspension); and the vehicle was repaired under the recall. After the recall repair, the contact noticed that the rear end of the vehicle was wobbling and the rear of the vehicle swayed towards the left or right while driving at speeds of 35 MPH or higher. There were no warning lights. The contact replaced the tires twice due to the failure, causing the tires to lose treadwear and lose traction. The dealer was informed about the failure and confirmed that the recall repair had been completed and was only a one-time free repair. The vehicle was not repaired. The manufacturer was not informed of the failure. The failure mileage was approximately 85,000.

I had a mechanic take a look at my car for a routine inspection during an oil change. They noticed my alignment was off. They cannot adjust the rear alignment as they are not adjustable. They found a list of older recalls that affect the rear toe link and I checked with Ford to make sure this was done. They confirmed that the recalls were done. Called Ford Customer Service and they advised me to submit a report as a Safety recall was done on this car by the previous owner, but was not properly repaired as suspected by Ford. Rear Toe links on Ford Explorer 2015 are not adjustable so alignment cannot be performed.

The contact owns a 2015 Ford Explorer. The contact stated that while driving at slow speeds and making a left turn, there was an abnormal knocking sound coming from the vehicle. The contact stated that while having a routine alignment at an independent mechanic, the contact was informed that there was an issue with the alignment. The contact was informed that the passenger’s side rear ball joint connected to the chassis was not aligned. The contact was informed that the bolt was embedded in the chassis. The contact stated that the nut had been overtightened. There was a crack detected. The vehicle was taken to the local dealer, where the vehicle was repaired under NHTSA Campaign Number: 21V537000 (Suspension). The manufacturer was contacted and informed the contact that there was no warranty coverage for the repair. No assistance was provided. The failure mileage was approximately 23,000.

The contact owns a 2015 Ford Explorer. The contact stated while driving approximately 65 MPH, the vehicle started swaying violently. The contact slowed down and pulled over to allow other traffic to go by. The contact stated no warning light was illuminated. The failure reoccurred while driving 30 MPH, and the contact almost lost control of the vehicle. The contact stated that the rear tires were not straight and were leaning into the wheel well. The contact stated that the vehicle had recently been repaired under NHTSA Campaign Number: 21V537000 (Suspension). The contact asked the dealer if the recall repair had caused the failure. The contact was informed that the repair was completed correctly and there was no additional repair for the vehicle. The vehicle was not repaired. The vehicle was taken to an independent mechanic who determined that the knuckle bushings needed to be replaced. The vehicle was repaired. The contact had then taken the vehicle to a tire dealer for an alignment. The tire dealer informed the contact that the alignment could not properly be performed because the rear toe link was not adjustable. The vehicle was not repaired. The manufacturer was not informed of the failure. The failure mileage was approximately 108,000.

The contact owns a 2015 Ford Explorer. The contact stated that while attempting to turn left, and while driving over rough road surfaces, there was a sound like metal striking metal sound coming from the rear-end of the vehicle. The contact stated that while turning left caution was used because the vehicle was bouncing and was losing stability. The contact stated that the rear driver’s side wheel felt imbalanced with the rest of the wheels as if the tire pressure was low. The vehicle was taken to the dealer, Lofton Motorsports (4122 S Memorial Dr, Tulsa, OK 74145); who had diagnosed that the stabilizing axle link needed to be replaced. The vehicle was repaired; however, the failure persisted. The vehicle was returned to the dealer where the CV axle shaft was replaced; however, the failure persisted. The vehicle was then taken to another dealer, Bill Night Ford (9607 S Memorial Dr, Tulsa, OK 74133); who had diagnosed that the front suspension system and both control arms had failed and needed to be replaced. The vehicle was repaired; however, the failures persisted. The vehicle was taken to the dealer where it was determined that the rear subframe had failed. The dealer informed the contact that the failure was related to NHTSA Campaign Number: 16V245000 (Suspension); however, the VIN was not included. The vehicle was not repaired. The manufacturer was made aware of the failure. The manufacturer had referred the contact to the NHTSA Hotline to report the failure. The failure mileage was 141,000.

Front halfshaft bracket replacement Campaign/NHTSA# 20S63/20V692 Issue Date 2020-11-10 Description: On your vehicle, the support bracket for your front drive axle halfshaft may fail. This may result in a vibration, grinding, banging or clicking noise from the driveline while moving. Safety Risk: The support bracket may fail without warning and could result in a loss of movement. In some instances, there may be a loss of park function that could result in unintended vehicle movement, increasing the risk of an accident. Remedy: Ford Motor Company has authorized your dealer to replace the support bracket free of charge (parts and labor).

The contact owns a 2015 Ford Explorer. The contact stated that the recall repair of NHTSA Campaign Number: 21V537000 (Suspension) was previously completed on the vehicle. The contact stated he noticed that the tires were shredding after the recall repair. The contact stated that the tires were replaced four times due to the failure. The vehicle was taken to the dealer, where the contact was informed that the tires could be shredded due to the recall remedy. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 93,696.

The contact owns a 2015 Ford Explorer. The contact stated that while his stepdaughter was driving 5 MPH and making a turn, the wheels locked up and the suspension bracket fractured. The front passenger’s side axle assembly drooped to the ground. There were no warning lights illuminated. The vehicle was taken to an independent mechanic, who repaired the front end. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was approximately 80,000.

The contact owns a 2015 Ford Explorer. The contact received notification of NHTSA Campaign Number: 21V537000 (Suspension) and the vehicle was repaired. The contact stated that while driving at an undisclosed speed, the vehicle suddenly became extremely difficult to maneuver. The vehicle was taken to an independent mechanic to be inspected. The mechanic determined that the rear suspension had a negative toe angle. The vehicle was repaired. The manufacturer was notified of the failure, and a case was filed. The failure mileage was 83,000.

The contact owns a 2015 Ford Explorer. The contact stated that he previously received a recall notification of NHTSA Campaign Number: 21V537000 (Suspension) however, the parts to do the recall repair were not yet available. The local dealer was contacted. They stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated while driving at approximately 60 MPH, the contact heard a squealing sound when the rear driver’s side wheel started to wobble. As a result, the vehicle steered to the left then swerved and crashed into a guardrail. No injuries were sustained. No medical attention was required. No police report was filed. The contact stated that he was able to drive the vehicle at approximately 5 MPH to the nearest dealer where it was diagnosed that the toe link had fractured and needed to be replaced. The vehicle was repaired. The manufacturer was notified of the failure and the contact opened a case however, the case was dismissed and no further assistance was provided. The failure mileage was approximately 127,644. UPDATE 06/05/2023: Consumer contacted NHTSA to inquire whether a federal agency had precedence over sate statutes. Consumer was told that NHTSA doesn't offer legal advice, but may be interested in the file information. Notes to flash drive content and flash drive included.

The contact owns a 2015 Ford Explorer. The contact stated while driving 40 MPH, the rear lateral arms failed to adjust as needed. The contact stated that over time the failure caused the tires wear abnormally. No warning light was illuminated. The vehicle was taken to a dealer but was not yet diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 74,000.

The contact owns a 2015 Ford Explorer. The contact stated that while driving approximately 70 mph in the rain when the vehicle began to fish tale. The contact had to use excessive force in order to control the vehicle until they were unable to safely pull over. The hazards had to be used due to them needing to reduce speed to approximately 40 mph. The contact had taken the vehicle to a certified mechanic who aligned the wheels. The contact was informed that due to the repair for recall NHTSA Campaign Number: 21V537000 (Suspension) that they received there was no adjuster to correctly align the front and rear wheels. The manufacturer was made aware of the failure and referred them to the dealer. The approximate failure mileage was 94,000.

October 30, 2020, Ford issued a recall, 20S62, NHTSA recall 20V675. I have had the recommended inspection completed. However, as of March 7, 2022 (17 months later) Ford says the replacement parts are not available and they don't know when they will be available.

I took my explorer on June 7, 2022 and had toe link replaced due to recall. We were heading on vacation in it on June 11 and almost wrecked. We took to a garage and we’re told the wrong toe link was put on it because there are no adjustments on it to line it up. On a wet road and when you hit a bump the back end of the explorer wants to slide around. We ruined our tires driving it. It ate the tires on the outside almost down to the wires. The wheels are tiled wrong. It can not be lined up due to toe link being to short and no adjustments on them. It is very dangerous to drive now. We called [XXX] in Morehead Kentucky where they were replaced. They said if it is the parts you sent they couldn’t do anything. Something needs to be done because it deadly to drive right now. My husband is taking off work to take it to Tim Shorts tomorrow to let them look at it. We need the proper toe links put on it and we need a new set of tires due to the damage these have caused. These toe links put myself, my husband and our son’s life in danger. My husband told them if they would have lined it up as they should have they would have known they were the wrong toe links. If I have to I will get a lawyer but I hope I do not have to. We just want the proper toe links and a new set of tires. I will need something to drive while waiting for the repairs. Thank you Sincerely [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

The contact owns a 2015 FORD Explorer. The contact received notification of NHTSA Campaign Number: 20V675000 (Suspension) and 21V537000 (Suspension) however, the parts to do the recall repairs were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

The contact owns a 2015 Ford Explorer. The contact received notification of NHTSA Campaign Number: 21V537000 (Suspension) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

The contact owns a 2015 Ford Explorer. The contact received notification of NHTSA Campaign Number: 20V675000 (Suspension) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

The contact owns a 2015 Ford Explorer. The contact received notification of NHTSA Campaign Number: 19V435000 (Suspension) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

The contact owns a 2015 Ford Explorer. The contact received notification of NHTSA Campaign Numbers: 20V675000 (Suspension) and 21V537000 (Suspension) however, the parts to do the recall repair were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool showed no open recalls.

The contact owns a 2015 Ford Explorer. The contact received notification of NHTSA Campaign Number: 21V537000 (Suspension) however, the part to do the recall repair was not yet available. The local dealer was contacted and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2015 Ford Explorer. The contact received notification of NHTSA Campaign Number: 20V675000 (Suspension) however, the part to do the recall repair was unavailable. The contact called the local dealer and Midway Ford (2777 Snelling Ave N, Roseville, MN 55113:(651) 636-8200) and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

2015 Ford Explorer. Consumer writes in regards to NHTSA safety recall 20V-675. Consumer would like to know when parts will be available to perform safety recall. THE CONSUMER STATED THE VEHICLE WAS REPAIRED.

FORD IS TAKING APPOINTMENTS FOR RECALL REPLACEMENT OF ORIGNAL RECALL PART BUT THEN WHEN YOU SHOW UP TO DEALERSHIP BEING TOLD NO IDEA WHEN PARTS WILL BE IN DUE TO COVID , RECALL NOTICE SAID THIS IS SAFETY ISSUE BUT WE ARE TOLD TO KEEP COMING BACK NEXT YEAR; SHOULD NOT THEY TELL US PRIOR TO TAKING OFF WORK AND COMING IN THAT RECALL NOTICE IS JOKE AND PLANS ARE NOT UNTIL NEXT YEAR TO POTENTIALLY FIX? FORD CORP WAS JUST AS USELESS AS FAR AS BEING PROACTIVE AND WHEN THIS CAN BE FIXED. IT SHOULD NOT BE JOB TO POLICE FORD TO SEE WHEN PARTS ARE IN AND NOT SURE WHY YOU DID NOTICE IF CAN NOT BE REPAIRED, RECALL NOTICE 20V-675. I UNDERSTAND COVID DELAYS BUT AS ESSENTIAL WORKER WHO WILL BE DRIVING THIS CAR TO WORK EVERY DAY SEEMS A CRAZY WAY TO RUN RECALL. IF IN CRASH AT LEAST I AM ON RECORD TO ALL OF YOU.

TL* THE CONTACT OWNS A 2015 FORD EXPLORER. THE CONTACT WAS A CAR DEALER WHO HAD JUST PURCHASED THE VEHICLE AND WAS DRIVING AT 35 MPH. THE LEFT REAR TOE LINK SUDDENLY SNAPPED. THE VEHICLE SLIDE SIDEWAYS UNTIL THE CONTACT WAS ABLE TO STRAIGHTEN OUT THE STEERING WHEEL AND SAFELY PULL OVER TO THE SIDE OF THE ROAD. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC AND THE LEFT REAR TIRE WAS POINTED OUTWARD. THE RIGHT REAR TOE LINK HAD ALMOST SPLIT AS WELL. THE MANUFACTURER SAID A RECALL REPAIR WAS DONE ON THE TOE LINKS LAST YEAR BUT THEY REFUSED TO REPAIR IT AGAIN. THE FAILURE MILEAGE WAS 95,446.