2019 Ford Explorer Structure

The contact owns a 2019 Ford Explorer. The contact stated that the rubber strip located between the windshield and the side mirrors on the driver’s and passenger’s side was fractured. The contact then stated that the piece on the driver's side was shaking while driving. The dealer was made aware of the issue. Upon investigation, the contact discovered NHTSA Campaign Number: 21V316000 (Structure) which she linked to the failure. The manufacturer was not notified of the failure. The vehicle was not repaired. The failure mileage was approximately 35,000.

The driver's side exterior windshield moulding detached from the vehicle traveling at interstate speed (75 mph) and struck the driver's door above the window. The apparent cause of detachment was failure of the retaining clips and adhesive that holds the external piece to the internal rubber moulding.

We were traveling on I90 west of Sioux Falls, SD. 06-01-2023. There is a 14 mile stretch that is under construction and the traffic is head to head in that stretch. We met a semi that created a gust of wind that blew the front window trim off the passenger side of the vehicle. I do not know where the trim went once it exited the vehicle. It was in an area where construction workers were working along side of the road and there was a line of cars behind us.

While driving on highway I-20 at 80 miles per hour, the trim panel around the windshield detached. The panel detached on the drive side but the passenger side is already detaching from the bottom part.

The trim panel around the windshield detached. The panel detached on the drive home from the Ford dealership. This happened on a brand new vehicle. I returned the car to the Ford dealership and they replaced the trim panel. I also had to have the windshield replaced on this vehicle. The windshield replacement company requires you to purchase new trim panels surrounding the windshield when the windshield is replaced. I purchased new trim panels and 1 of the trim panels detacted from the vehicle while I was driving on the expressway. The windshield company replaced the panel. They indicated that this happens all the time with Explorers.

The front window side panel is in the process of coming off on both side it’s already detaching from the top of both side & im afraid it’s gonna hot someone if it flies off I started to notice this a little after I got the car & im noticing more & the dealer ship saw it when I got the car & said it’s not on recall

The contact owns a 2019 Ford Explorer. The contact stated that on several occasions, the rear passenger’s side roof rack became loosened while driving at highway speeds and while going through the car wash. The contact then received notification of NHTSA Campaign Number: 21V316000 (Structure) and had the vehicle was serviced at the dealer. Three months later the failure recurred. The contact took the vehicle back to the dealer and was informed that the recall was a one-time free repair. The manufacturer was notified of the failure and referred her to NHTSA for assistance. The vehicle was not repaired. The failure mileage was approximately 45,000.

While driving on I-95 on 5/4, the RH windshield moulding broke off suddenly and flew off behind the car, fortunately not hitting another vehicle, although that could easily have happened. I took the car to Mullinex Ford in New Smyrna Beach, FL on 5/9; they said the exterior moulding (which broke off) and the underlying RH A pillar moulding needed to be replaced (costing me $432, since it wasn't covered by my extended warranty). This same thing happened to my previous 2013 Explorer in 2017-2018 timeframe! Apparently it is a well-known problem with all Ford Explorers since at least 2013 , as many others have reported at https://www.carproblemzoo.com/ford/explorer/body-problems.php ). But Ford has never issued a recall on this problem, and refuse to cover it under extended warranties. This is a real safey issue, as parts should NOT be breaking off on a car and flying through the air to potentially hit other vehicles. At the website I specified, some vehicle owners reported incidents that DID hit other vehicles, including a motorcyclist.

The contact owns a 2019 Ford Explorer. The contact stated while driving approximately 75 MPH, he heard an abnormal noise coming from the roof rack. The contact stated no warning light was illuminated. The contact stated that after parking the vehicle, he noticed that the roof rack had detached. The contact called the local dealer and made them aware of the failure. The vehicle was not diagnosed or repaired. Upon investigation, the contact associated the failure with NHTSA Campaign Number: 21V316000 (Structure) however, the VIN was not included. The manufacturer had been informed of the failure. The failure mileage was approximately 270,450.

The contact owns a 2019 Ford Explorer. The contact received notification of NHTSA Campaign Number: 21V316000 (Structure) however, the part to do the recall repair was not yet available. The contact stated that while driving at an undisclosed speed, the roof rack trim detached. The vehicle was taken to the dealer. The dealer took pictures of the vehicle and forwarded them to the manufacturer. The manufacturer was made aware of the failure and a case was opened. The manufacturer transferred the contact to the NHTSA to file a complaint. The failure mileage was approximately 30,000.

The front pillar columns on either side of the windshield have flown off while driving on the interstate. This is a ongoing Ford issue that should be fixed and is so dangerous could crack someone’s windshield

Driving 70 mph on interstate the driver side windshield trim came off. Startled the driver and caused car behind us to hit it on their windshield and lost control for a short time. In looking at trim clips they are plastic and 3 of them were broken. I drove to a ford dealer and was told this is a problem but they have not recall on it. Components should not be falling off a 60K car. No warning that this might occur.

The contact owns a 2019 FORD Explorer. The contact stated that she initially received a recall notice for the roof rail covers under Manufacturer recall Number: 20N11. The contact took the vehicle to a dealer and had the recall serviced. Since the repair, the contact noticed that the roof rail cover had begun to detach from the vehicle despite the recall repair. The contact had taken the vehicle to the dealer where they acknowledged the failure and referred her to the manufacturer for assistance. The manufacturer was notified of the failure and referred her to NHTSA for assistance. Upon investigation, the contact discovered NHTSA Campaign Number: 21V316000 (Structure) however, the vehicle was not included in the recall. The vehicle was not repaired. The failure mileage was approximately 18,000.

As per a recall on this vehicle, the roof rails become detached and have the potential to fly off the car at high speeds. I have brought this in to a Ford service center numerous times to be addressed and upon repair each time, the issue recurs. The latest conversation I have had with a Ford motor company representative is that the issue is known but there is no known fix for it at this time. Meanwhile, I, like so many others, are driving around with what can be a potential safety hazard for other drivers.

NTHSA acknowledged there was an issue with 2019 Ford explorer roof rails being a danger and filed a warning which Ford supposedly issued a recall which never happened, had my SUV to Coggin Ford in Orange city Fl they made several repairs and the rails are still falling off SUV, Now the dealership is stating parts are on backorder, NTHSA filed wrong recall number with complaints, called FORD only to get a runaround for a week

The contact owns a 2019 Ford Explorer. The contact received notification of NHTSA campaign number: 21V316000 (Structure) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact attempted to reach out to local dealer several times for recall repair appointment but was informed that the part was not available. The manufacturer was not made aware of the issue. The contact had not experienced a failure. The VIN was not available.

Roof rail covers are falling off. Ford dealer where purchased has repaired this trouble three times and the covers are now detached worse than ever. Dealer where purchased refuses to work on the vehicle and told me to take the vehicle elsewhere. Needs to be corrected before the covers come off at highway speeds and possibly create a catastrophic situation for vehicles following.

The contact owns a 2019 Ford Explorer. The contact stated that the roof rail had detached. The contact received notification of NHTSA campaign number: 21V316000 (Structure) however, the part to do the recall repair was unavailable. The vehicle was taken to the local dealer where the roof rail was glued. The vehicle was repaired however, the failure recurred. The roof pins are unable to be attached. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was notified but, no further assistance was provided. The failure mileage was approximately 3,000. VIN tool confirms parts are not available.

The contact owns a 2019 Ford Explorer. The contact received notification of NHTSA campaign number 21V316000 (Structure) however, the part to do the recall repair was not yet available. The local dealer was contacted and it was confirmed that the part was not available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced the failure. Vin tool showed no open recall.

I am extremely frustrated. I use my car as a second source of income and with the recall I now can't rent out my car through Turo as the recall isn't fixed. I don't even have a roof rack! I understand there is an attempt here to fix the issue with the vehicle but the impact is costing me thousands.

The contact owns a 2019 Ford Explorer. The contact stated while driving 60 MPH, the driver’s side roof rail detached from the body of the vehicle. The vehicle was taken to a local dealer where it was diagnosed but not repaired. Upon investigation, the contact associated the failure with NHTSA Campaign Number: 21V316000 (Structure) however, the VIN was not included. The manufacturer was informed of the failure and referred the contact to NHTSA. The failure mileage was approximately 55,000.

ROOF RAILS COME LOOSE, TOTALLY UNSECURED TO VEHICLE. ONE HAS FALLEN OFF WHILE DRIVING, ONE WAS DESTROYED IN CAR WASH. THE RAILS SEEM TO POP LOOSE NO MATTER WHAT IS HAPPENING WITH THE VEHICLE (I.E. PARKED, DRIVING). THIS IS A WELL DOCUMENTED PROBLEM ONLINE BUT NOTHING HAS BEEN DONE TO RESOLVE IT. *TR

ROOF RACK ON TOP OF VEHICLE CAME OFF WHILE DRIVING. THE PLASTIC CLIPS AREN'T ENOUGH TO KEEP IT ON THE VEHICLE. VEHICLE HAD 12K MILES WHEN THIS HAPPENED. THIS IS VERY UNSAFE I SHOULDN'T HAVE TO WORRY ABOUT MY ROOF RACKS COMING OFF MY VEHICLE.