2013 Ford Fusion Structure

THE DOOR LATCHES STOP LATCHING AND NOT EVEN A LOCKED DOOR SECURES THE LATCH AND YOUR FAMILY MEMBER MAY FALL OUT OF THE CAR.

DOOR LATCH BROKEN. THIS TIME IT'S THE DRIVERS ENTRY DOOR. THIS IS THE 3RD DOOR LATCH TO BREAK AFTER THE DOOR LATCH RECALL 'FIX' THAT WAS PREVIOUSLY PERFORMED ON THIS VEHICLE. THIS LATCH BROKE WHILE STATIONARY, THE FIRST BROKEN LATCH OCCURRED WHEN MOVING

THE HOOD LATCH CONTINUES TO LOOSEN CAUSING MY HOOD NOT TO CLOSE PROPERLY. I HAVE NOTICED THAT MANY OTHER FUSIONS IN MY TOWN ARE DRIVING AROUND WITH HOODS THAT ARE NOT PROPERLY SHUTTING AS WELL.

DOOR LATCH RECALL WAS PERFORMED JUST OVER A YEAR AGO. APPROX 14 MONTHS. (15S16) DOOR LATCHES HAVE A PAWL SPRING TAB THAT MAY BREAK. THIS CONDITION WILL TYPICALLY PREVENT THE DOOR FROM LATCHING. IN CERTAIN SITUATIONS WHERE THE DOOR IS ABLE TO BE CLOSED, THE DOOR MAY UNLATCH WHILE DRIVING, INCREASING THE RISK OF INJURY. SERVICE ACTION DEALERS ARE TO REPLACE ALL FOUR DOOR LATCHES. THIS SERVICE MUST BE PERFORMED ON ALL AFFECTED VEHICLES AT NO CHARGE TO THE VEHICLE OWNER. HOWEVER THE PASSENGER DOOR WILL NOT SHUT LAST WEEK. THIS OCCURRED AFTER THE RECALL HAS BEEN CLOSED OUT. I IMMEDIATELY TOOK THE VEHICLE TO AN AUTHORIZED FORD DEALER WHICH THEN I WAS QUOTED THE PARTS AND LABOR OF THE JOB. I CONTACTED FORD RELATIONS STATING THIS STILL FALLS UNDER THE DESCRIPTION OF 15S16 HOWEVER THEY CANNOT REOPEN THE RECALL ONCE IT HAS BEEN CLOSED. THE RECALL 15S16 IS POINTLESS IF THE REPLACEMENT PART ISN'T GOING TO CORRECT THE PROBLEM. MY DOOR STILL DOESN'T LATCH AND MAY FLY OPEN AT NO WARNING.*DT CONTACT STATED DURING RUSH TRAFFIC PASSENGER FRONT DOOR FLEW OPEN.*JB

DRIVER DOOR LATCH, WHICH WAS REPLACED UNDER RECALL 15S16 IN FEB 2016 AT 57K MILES, FAILED TO LATCH IN OCT 2019 AT 108K MILES. DEALER VERIFIED THAT THE BROKEN LATCH THEY REMOVED WAS ONE OF THE UPGRADED PARTS. DOOR LATCH WORKED FINE THE NIGHT BEFORE BUT FAILED IN THE MORNING WHEN I WENT TO CLOSE MY DOOR AND THE DOOR BOUNCED OPEN AGAIN. CAR WAS NOT IN MOTION OR EVEN STARTED YET WHEN THE REPLACEMENT LATCH FAILED. CAR IS GARAGED, NO ADVERSE WEATHER THAT DAY OR THE PREVIOUS NIGHT. THE REPLACEMENT PART LASTED LESS TIME THAN THE ORIGINAL WORKING LATCH THAT WAS REPLACED AS A PREVENTATIVE MEASURE UNDER RECALL.*DT

YESTERDAY ON JULY 2ND, 2019 I PICKED MY FRIEND UP FROM THE AIRPORT. AS WE WERE DRIVING HOME THE DOOR LITERALLY UNLATCHED ON THE PASSENGER SIDE. THE DOOR WOULDN'T CLOSE. IT WAS LIKE A MALFUNCTION. I CHECKED TO BE SURE THAT NOTHING WAS IN THE WAY TO PREVENT IT FROM CLOSING AND THERE WASN'T. I CONTACTED THE FORD DEALERSHIP IN MY AREA AND WAS TOLD THEY HAVE A RECALL ON THIS ISSUE ON 2014 AND 2015 BUT NOT ON MY 2013 WHICH IS RIDICULOUS. I DID RESEARCH AND NOTICED THAT ON (MARCH 27TH, 2017) THERE WAS THIS SAME RECALL ON THE 2013. NOW I'M BEING TOLD THAT I HAVE TO PAY $400 DUE TO MY WARRANTY RUNNING OUT A WEEK AGO. I'M CURRENTLY USING MY SEATBELT TO HOLD THE DOOR SHUT DUE TO THIS BEING MY ONLY MODE OF TRANSPORTATION

VEHICLE WAS IN MOTION IN DRIVEWAY WHEN BACK PASSENGER DOOR SPRUNG OPEN AND WOULD NOT CLOSE BACK. APPROXIMATELY 2 WEEKS LATER WHILE DRIVING ON DIRT ROAD CLOSE TO HOME THE DRIVER DOOR SPRUNG OPEN AND AGAIN WOULD NOT SHUT (VEHICLE WAS IN MOTION). WHEN ATTEMPTING TO CLOSE THE DOOR THE LATCH THAT SECURES THE DOOR TO THE CAR WILL NOT LOCK INTO PLACE. BOTH DOORS HAVE EXHIBITED THE EXACT FAILURE.

ON 9/30/2019, AFTER LOADING MY 4 YEAR OLD INTO A BOOSTER SEAT ADJACENT THE DRIVER'S-SIDE REAR DOOR, I CLOSED THE DOOR AND, AS I PULLED OUT OF A PARKING SPACE THE DRIVER'S-SIDE REAR DOOR SLOWLY OPENED UP. I REACHED BACK TO CLOSE IT AGAIN AND IT JUST BOUNCED CLOSED AND THEN OPEN AGAIN. FINDING A PLACE TO PARK, I EXAMINED THE LATCH, WHICH WOULD NOT CATCH AT ALL WHEN THE DOOR WAS CLOSED. I HAD TO USE ROPES AND BUNGEE CORDS TO SECURE THE DOOR TO GET HOME AND MY 4 YEAR OLD HAD TO RIDE IN THE FRONT SEAT SINCE I COULDN'T RISK HIM BEING IN THE BACK WITH A DOOR THAT WASN'T SECURE. TODAY, 10/1/2019, I CONTACTED FORD LEGACY IN MCDONOUGH GA AND THEY INFORMED ME THAT WHILE THERE WAS A RECALL OUT FOR 2013 FUSION FOR LATCH FAILURES, MY VEHICLE WASN'T SUBJECT TO THE RECALL AND I WOULD HAVE TO PAY $250 FOR THE REPAIR, WHICH IS BEING PERFORMED NOW.*DT*JB

LAST YEAR, OUR BACK PASSENGER DOOR WOULD NOT LATCH SHUT. WE DID A SIMPLE SEARCH AND FOUND THAT THERE WAS A RECALL ON SOME 2013 FORD FUSIONS FOR THIS VERY ISSUE. WHEN WE TOOK IT IN TO THE FORD DEALER, THEY SAID OUR SPECIFIC VIN NUMBER WAS NOT UNDER RECALL BUT THAT IT WAS A "BROKEN PAWL SPRING TAB" WHICH RESIDES INSIDE THE CAR DOOR, THAT WAS THE ISSUE. WE PAID FOR THE REPAIR. LAST WEEK, THE VERY SAME THING HAPPENED TO THE FRONT PASSENGER DOOR (DIFFERENT DOOR). BOTH TIMES IT HAPPENED AS WE WERE GETTING INTO THE CAR WHILE IT WAS STILL PARKED. I CONTACTED FORD AND THEY SAID THERE WAS NOTHING THEY COULD DO SINCE OUR SPECIFIC VIN NUMBER WAS NOT UNDER RECALL. THIS IS VERY CONCERNING TO US BECAUSE IT IS OBVIOUSLY DUE TO THE DEFECTIVE PART AND NOT NORMAL WEAR AND TEAR. WE ARE ALSO CONCERNED THAT, ACCORDING TO FORD, EVEN IF THE DOOR DOES SHUT, IT COULD COME OPEN AGAIN WITHOUT WARNING. IF WE ARE DRIVING DOWN THE INTERSTATE WITH OUR KIDS IN THE CAR AND THE DOOR COMES OPEN WITHOUT WARNING DUE TO A DEFECTIVE PART, WHO KNOWS WHAT COULD HAPPEN. SINCE THIS HAS ALREADY HAPPENED TO 2 OUT OF OUR 4 DOORS, WE CAN ONLY ASSUME IT WILL HAPPEN TO THE OTHER 2 DOORS. THANK YOU FOR YOUR CONSIDERATION. *DT CONSUMER STATED FRONT PASSENGER AND RIGHT REAR DOOR LATCHES HAS BEEN REPLACED.*JB

VEHICLE WAS REPAIRED SUMMER OF 2018 FOR DOOR LATCH RECALL. ALL DOOR LATCHES WERE REPLACED PER THE RECALL. PRIOR TO THE RECALL REPAIR THE RIGHT REAR LATCH FAILED. ON 12/18/18 THE RIGHT FRONT PASSENGER LATCH FAILED ALLOWING THE DOOR TO OPEN WITH THE INABILITY TO CLOSE. DEALER REPLACED THIS LATCH UNDER WARRANTY ON 12/20/18. RECALL DIDN'T WORK. LATCHES ARE STILL FAILING.

I WAS DRIVING DOWN THE ROAD TODAY AND THE PASSENGER DOOR FLEW OPEN. I ASKED ABOUT A RECALL LAST MONTH BECAUSE THE DOOR STOP CATCHING AND THE FORD DEALERSHIP TOLD ME I DIDN'T HAVE THE RECALL FOR THE DOOR LATCH UNDER MY VIN #. DOOR FLEW OPEN ON THE STREET AS I WAS MAKING A TURN ON MY WAY TO WORK. LUCKILY I WAS CLOSE TO MY JOB SO I JUST DROVE A FEW BLOCKS WITH MY HAND HOLDING THE PASSENGER DOOR SHUT.

DOOR LATCH FAILURE

THE DOOR LATCH ON THE DRIVERS SIDE DOOR FAILED DURING OPERATION AND THE DOOR OPENED WHILE UNDERWAY. TAKEN TO FORD TO BE FIXED AS I HAVE SEEN OTHER ISSUES WITH THE DOOR LATCH FAILING ON THE SAME VEHICLE. FORD SAID THIS WAS NOT A RECALLED PART. THE DOOR OPENED AND WOULD NOT LATCH SHUT AGAIN CAUSING ME TO TRY USE BY BELT AS A STRAP TO KEEP THE DOOR SHUT.

2013 FORD FUSION DOOR LOCKS. LAT YEAR 2017, I RECEIVED A RECALL NOTICE ON THE ABOVE VEHICLE FOR "DOORS OPENING BY THEMSELVES WHILST DRIVING. WELL, JUST PRIOR TO GETTING THE LOCKS REPLACED, MY REAR PASSENGER DOOR FLEW OPEN UPON TURNING A CORNER ON A BUSY MAIN ROAD AND THANKFULLY MY PASSENGER WAS WEARING A SEATBELT AS THEY ALMOST FELL OUT OF THE CAR. I HAD THE LOCKS REPLACED BY THE DEALERSHIP ON JANUARY 24TH 2017. WELL, TO MY SURPRISE LAST SUNDAY JULY 8TH, 2018, MY WIFE WAS IN THE FRONT PASSENGER SEAT AND AGAIN, I TURNED A CORNER ON A BUSY MAIN ROAD AND THE DOOR FLEW OPEN WHILE I WAS DRIVING. SHE TOO ALMOST FELL OUT OF THE CAR. I CALLED THE DEALER AND THEY ORDERED A NEW FRONT DOOR LOCK AND REPLACED IT YESTERDAY JULY 10TH 2018. HOWEVER, I WAS INFORMED THAT FORD WOULD NOT COVER THE COST AND I WAS CHARGED $257.21. THE DEALER SAID THAT THEY CONTACTED FORD WHO REFUSED TO PAY FOR IT BECAUSE THEY SAID THAT THEY HAD ALREADY REPLACED THE LOCKS IN 2017. I CALLED FORD AND THEY TOLD ME THE SAME THING AND REFUSED TO REIMBURSE ME FOR THIS. THIS COULD HAVE RESULTED IN MY WIFE'S DEATH AND I NEED SOME HELP RECTIFYING THIS PROBLEM. AS A MATTER OF FACT, I AM AFRAID TO DRIVE MY CAR AT THIS POINT IN THE EVENT THAT THIS HAPPENS AGAIN. PLEASE HELP.

GOT INTO THE CAR TO LEAVE THE STORE AND THE PASSENGER SIDE DOOR WOULD NOT LATCH. EXAMINED THE DOOR AND THE LATCH WAS BROKEN. RAN THE SEATBELT THROUGH THE HANDLE TO KEEP DOOR SHUT. TOOK TO DEALER AND HAD THEM REPLACE A BROKEN DOOR LATCH. CHECKED TO SEE IF CAR WAS COVERED UNDER RECALL FOR EXACT PROBLEM, BUT IT WAS NOT FOR SOME REASON.

RECALL ON DOOR LATCH WAS SERVICED ON NOV 3 2017 AT 85000 MILES. AND THE SAME PROBLEM OCCURED WITH THE FRONT PASSENGER DOOR. CONTACTED HENNESSY FORD IN ALPHARETTA GA THAT DONE THE RECALL AND SAYS THERE'S NO WARRANTY ON RECALL REPAIRS.

I WAS SITTING IN THE PASSENGER SEAT AS MY WIFE TOOK AN EXIT TO GET OFF THE HIGHWAY AND THE PASSANGER SIDE DOOR RANDOMLY FLEW OPEN AS WE WERE TURNING ON THE RAMP.IF I DID NOT HAVE MY SEAT BELT ON I MAY HAVE FELL OUT!

I WAS PURCHASING A NEW VEHICLE, WHILE SHOPPING AT GREENWAY DODGE AND FORD, I CAME ACROSS A 2013 FORD FUSION AND LOVED THE VEHICLE. HOWEVER, THE BACK RIGHT DOOR WOULD NOT CLOSE DUE TO A MANUFACTURE RECALL. I TOLD THE SALES MAN I LOVE THE VEHICLE BUT I WOULD NOT MAKE A DOWN PAYMENT UNTIL THEY FIXED IT. A COUPLE DAYS LATER I RECEIVED A CALL THAT THEY FIXED ALL 4 DOORS AND THE VEHICLE WAS READY. AFTER ABOUT TWO OR SO WEEKS FROM PICKING THE VEHICLE UP, I WAS DRIVING DOWN THE HIGHWAY WHEN THE PASSENGER SIDE DOOR SWUNG OPEN WITH MY GIRLFRIEND IN THE PASSENGER SEAT AND MY DOG IN THE BACK (IF IT WAS MY DOG IN THE FRONT SEAT HE WOULD BE DEAD ON THE HIGHWAY). I RETURNED TO THE DEALERSHIP WHEN I FOUND OUT THE VEHICLE HAD BEEN REPAIRED 2 PREVIOUS TIMES, ONCE IN APRIL AND ONCE IN JULY, CLAIMING THAT ALL 4 DOORS HAD BEEN REPLACED. I ONCE AGAIN HAD TO PUT MY VEHICLE IN THE SHOP AND RENT A CAR. THEN TODAY, I RECEIVE A CALL THAT THEY GAVE ME A COMPLETELY INVALID LICENSE PLATE. WHEN I WENT TO GET ANOTHER TAG AFTER MY TEMPORARY ONE EXPIRED THEY REFUSED TO PRINT ANOTHER ONE EVEN THOUGH I ONLY GOT ONE TEMPORARY. I EXPLAINED THAT I COULD NOT DRIVE WITHOUT A PLATE WHEN THE PERSON WORKING GAVE ME HARD PLATE AND TOLD ME IT WAS MINE. I RECENTLY JUST GOT MY FLORIDA DRIVER'S LICENSE. IF I WAS PULLED OVER WITH A PLATE THAT WAS NOT REGISTERED AND OUT-OF-STATE LICENSE I WOULD GET TICKETED (POSSIBLE ARRESTED), CAR IMPOUNDED, AND TONS OF FINES. THEY DID NOT TELL ME FOR A MONTH THAT THE LICENSE PLATE I HAD WAS NOT REGISTERED TO ME. I HAVE BEEN BACK AND FORTH WITH THIS DEALERSHIP CONSTANTLY AND I HAVE ONLY OWNED THIS VEHICLE SINCE JULY (THERE IS DOCUMENTATION ON THE REPAIRS). I WANT TO TAKE LEGAL ACTION FOR THE RISK THEY HAVE PUT MY GIRLFRIEND IN AND ALSO THE CARELESS MISTAKES THEY HAVE MADE WHILE DISPLAYING A LACK OF URGENCY.

THE PASSENGER DOOR LATCH WILL NOT OPERATE ALLOWING DOOR TO CLOSE. IT CAME OPEN WHEN MY DAUGHTER HAD IT AT COLLEGE. THERE WAS A POLICE REPORT DONE AND NO EVIDENCE OF A BREAK IN WAS FOUND. IT HAPPENED IN FLORENCE, AL AT THE UNIVERSITY OF NORTH ALABAMA. SHE SAID IT WAS PARKED WHEN IT HAPPENED.

HOOD LATCH IN FRONT OF THE VEHICLE IS FAULTY. FORD DEALER MECHANIC EXPLAINED IT IS A COMMON ISSUE DUE TO THE SLACK IN THE CABLE AND STYLE OF SYSTEM. SAID THAT WHEN THEY REPAIR ISSUES THEY TIGHTEN THE CABLE TO ENSURE PROPER OPERATION. $1175 TO REPAIR A COMMON ISSUE DUE TO FAULTY ENGINEERING. 2013 AND 2014 UNITS ARE THE ON MY 2 YEARS MANUFACTURED THIS WAY. LEADS ONE TO BELIEVE, FORD KNOWS THERE IS AN ISSUE.

I'VE HAD MY 3RD DOOR LATCH FAIL ON THIS CAR. DOOR WILL NOT SHUT. LATCHES FAILED TWICE PREVIOUSLY, ONCE WHILE THE VEHICLE WAS IN MOTION. THE FIRST AND THE THIRD TIME FAILURE OCCURRED WHILE PARKED. THIS COMPLAINT IS THE SAME AS THE ITEM COVERED IN RECALL CAMPAINS 17V210000 AND 15V246000 BUT FORD HAS REFUSED TO REPAIR MY VEHICLE UNDER THESE RECALL CAMPAIGNS STATING MY VEHICLE IS NOT INCLUDED IN THE RECALL. CLEARLY WITH THREE FAILED DOOR LATCHES MY VEHICLE SUFFERS FROM THE SAME DEFECT, AND SHOULD HAVE BEEN INCLUDED IN THE RECALL FOR DEFECTIVE DOOR LATCHES. I DO NOT FEEL SAFE WITH MY FAMILY IN THIS VEHICLE.

WAS DRIVING AT A SLOW RATE AND MY DAUGHTER WAS IN FRONT PASSENGER SEAT AND DOOR OPENED AND WILL NOT CLOSE.

THE DOOR WILL NOT SHUT. I SAW A NEWS REPORT WHERE THE WAS A RECALL BUT FORD SAYS MY CAR WAS NOT ELIGIBLE. CAME OPEN AD I WAS DRIVING.*DT*JB

FIRST INCIDENT WAS OPENING CAR DOOR TO RETRIEVE BELONGINGS. SHUT DOOR AND IT WOULD NOT LATCH SHUT. HUSBAND WAS ABLE TO GET THE DOOR TO SHUT BUT THEN IT OPENED WHILE DRIVING THE NEXT DAY. BUNGIED THE DOOR SHUT AND TOOK TO MECHANIC TO HAVE IT REPLACED AFTER CONTACTING 3 FOR DEALERSHIPS THAT SAID OUR VIN NUMBER WAS NOT PART OF THE RECALL

TL* THE CONTACT OWNS A 2013 FORD FUSION. WHILE DRIVING APPROXIMATELY 50 MPH, THE REAR PASSENGER SIDE DOOR OPENED WITHOUT WARNING. THE CONTACT PULLED THE VEHICLE OVER TO THE SIDE OF THE ROAD AND ATTEMPTED TO CLOSE THE DOOR WITH STRING. THE VEHICLE WAS DRIVEN TO THE CONTACT'S RESIDENCE. THE VEHICLE WAS REPAIRED PER AN UNKNOWN RECALL AT VICKSBURG FORD, LINCOLN, MAZDA (2431 N FRONTAGE RD, VICKSBURG, MS 39180). THE CONTACT STATED THAT THE FRONT DOOR ON THE PASSENGER SIDE ALSO EXPERIENCED THE SAME FAILURE. THE VEHICLE WAS TAKEN TO THE SAME DEALER, BUT WAS NOT REPAIRED AGAIN. THE MANUFACTURER WAS NOTIFIED OF THE FAILURES. THE RECALL INFORMATION WAS NOT AVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 169,000. *TT