97 complaints reported

2018 Jeep Cherokee UNKNOWN OR OTHER

Owner-reported problems and safety issues filed with NHTSA. Review common failures, severity levels, and complaint trends over time.

Reports
97
Crashes
1
Fires
2
Injuries
1

Complaint Timeline

Chronological view of owner reports

Jul 2019

THIS VEHICLE CONSISTENTLY IS 1 QUART LOW ON OIL DURING EACH OIL CHANGE, AND THERE IS NO OIL ON THE DIPSTICK, DESPITE THE FACT I GET MY OIL CHANGED PRIOR TO THE RECOMMENDED MILEAGE, AND LESS THAN EVERY 3 MONTHS. I AM USING SYNTHETIC OIL IN THE CAR. I HAVE TAKEN IT TO THE ORIGINAL DEALERSHIP, THEN AN OIL CHANGE SHOP TWICE, AND THEN ANOTHER DEALERSHIP TO LOOK AT THE ISSUE. THE LAST DEALERSHIP ADVISED ME THEY WOULD DO AN OIL CONSUMPTION TEST AND THAT I NEEDED TO CHECK MY OIL DIPSTICK FREQUENTLY AS THE ENGINE WILL SHUT OFF IF THE OIL GETS TOO LOW. NO INDICATOR LIGHT HAS EVER DISPLAYED INDICATING AN ISSUE WITH THE LOW OIL OR OIL PRESSURE. MANY TIMES THE DISPLAY SHOWS I HAVE 40% OR MORE OIL LIFE LEFT, DESPITE THE FACT THE CAR WILL BE 1 QUART LOW ON OIL, WITH NO OIL ON THE DIPSTICK. THE CAR HAS 26500 MILES ON IT. THE FIRST TIME THE ISSUE WAS NOTED WAS WHEN MY CAR DID SHUT OFF IN DRIVE, AND I PULLED IT INTO AN OIL CHANGE PLACE WHO ADVISED ME THERE WAS NOT ENOUGH OIL IN THE ENGINE. THE CAR HAD JUST HIT THE MILEAGE MARK TO BE CHANGED. THIS OCCURRED IN THE FALL OF 2018.

Type: Vehicle, Vehicle: 2018 JEEP CHEROKEE, Manufacturer: Chrysler (FCA US, LLC)
Incident: Jul 2019
Jul 2019

VEHICLE STOPPING AND SHUTTING OFF COMPLETELY WHILE DRIVING (IN MOTION) EACH AND EVERY TIME ON FOUR DIFFERENT OCCASIONS. FIRST TIME IT SHUT OFF, DEALERSHIP SAID IT WAS DUE TO OIL CHANGE.SECOND TIME DEALERSHIP SAID A RECALL ON THE SHIFT GEAR IN WHICH I WASN'T NOTIFIED ABOUT THE RECALL. THIRD TIME IT SHUT OFF, DEALERSHIP SAYS ITS AN OIL LEAKAGE. FOURTH TIME IT STOPPED, DEALERSHIP SAYS IT NEEDS A NEW ENGINE. CHRYSLER REFUSES TO FIX IT. THE LAST TIME I TOOK IT TO THE DEALERSHIP, CHRYSLER RESPONSE WAS TAKE IT HOME AND DRIVE IT AGAIN AND BRING IT BACK IF IT SHUTS OFF AND MAYBE THEN WE WILL FIX IT. I HAD TO HAVE IT TOWED IN THE LAST TIME DUE TO IT NOT STARTING AND SMOKING IN THE TAIL PIPE. ON TWO OCCASIONS, THE RADIO CUT OFF COMPLETELY, SCREEN JUST WENT BLACK. MY CAR IS NOW AT THE DEALERSHIP WAITING ON APPROVAL FROM CHRYSLER TO GET FIXED. THIS JEEP IS VERY UNSAFE, DANGEROUS,AND A SAFETY HAZARD FOR MY SON AND I. IT HAS PUT ME AND MY SONS LIFE IN DANGER ON FOUR DIFFERENT OCCASIONS. I AM TERRIFIED TO DRIVE THIS VEHICLE EVEN IF THEY CAN FIX IT BECAUSE ITS NOT A GUARANTEE THAT I WILL NOT HAVE THESE ISSUES AGAIN AND NEXT TIME IT COULD COST US OUR LIVES.

Type: Vehicle, Vehicle: 2018 JEEP CHEROKEE, Manufacturer: Chrysler (FCA US, LLC)
Incident: Mar 2019
Jun 2019

SERVICE SHIFTER LIGHT CAME ON. WHICH IS VERY UNSAFE BECAUSE THE CAR CAN GO INTO GEAR NOW WITHOUT HAVING TO HIT THE BREAKS..

Type: Vehicle, Vehicle: 2018 JEEP CHEROKEE, Manufacturer: Chrysler (FCA US, LLC)
Incident: Jun 2019
Jun 2019

I WAS DRIVING AROUND 35 MPH WHEN GOT WAS SLOWING DOWN FOR STOP LIGHT AND IT JUST SHUT COMPLETELY OFF AND WOULD NOT RESTART. I SAT FOR A MINUTE WITH HAZARDS ON AND THEN TRIED TO START IT, IT WAS TURNING OVER BUT NOT STARTING SO I HAD TO GIVE IT GAS WHILE TRYING TO START IT. GOT HOME AND WENT BACK OUT LATER TO TEST IT AND STARTED UP. IT SHUTS TOTALLY DOWN WITH NO WARNING

Type: Vehicle, Vehicle: 2018 JEEP CHEROKEE, Manufacturer: Chrysler (FCA US, LLC)
Incident: Jun 2019
Jun 2019

7/12/19 - WHILE DRIVING ON THE INTERSTATE, MY JEEP SIGNALED A WARNING NOISE - WITH NO DIGITIZED WARNING AND THE D LIGHTS WERE ILLUMINATED ON MY GEAR SHIFT - THIS DISABLED MY VEHICLE. I HAD TO PULL TO THE SIDE OF THE ROAD - TURNED OFF THE VEHICLE - TURNED IT BACK ON AND CONTINUED DRIVING. 8/06/19 - I STARTED MY VEHICLE TO LEAVE FOR WORK AND THE SERVICE SHIFTER WARNING CAME ON MY DISPLAY AND ALL OF MY GEAR SHIFT LIGHTS (PRND) WERE ILLUMINATED. I PURCHASED THIS VEHICLE 3/2018 BRAND NEW - IT HAS UNDER 23K MILES.

Type: Vehicle, Vehicle: 2018 JEEP CHEROKEE, Manufacturer: Chrysler (FCA US, LLC)
Incident: Jun 2019
May 2019

MULTIPLE TIMES WHILE DRIVING 'SERVICE SHIFTER' DISPLAYS ON DASH. ALL LIGHT OF THE SHIFTER ARE LIT RED. THIS HAS HAPPENED AT LOW SPEEDS, HIGH SPEEDS AND WHOLE IDLING.

Type: Vehicle, Vehicle: 2018 JEEP CHEROKEE, Manufacturer: Chrysler (FCA US, LLC)
Incident: May 2019
Apr 2019 Fire

CAR CAUGHT FIRE. MANUFACTURER DID NOT INVESTIGATE. DEALERSHIP WHERE IT WAS TOWED TAMPERED WITH EVIDENCE

Type: Vehicle, Vehicle: 2018 JEEP CHEROKEE, Manufacturer: Chrysler (FCA US, LLC)
Incident: Mar 2019
Apr 2019

SERVICE SHIFTER LITE UP AS WELL AS ALL GEARS. I WAS CURRENTLY IN PARK WHEN IT HAPPENED. READ SEVERAL JEEP OWNER INQUIRES UPON GOOGLING THE ISSUE. DOESN'T SOUND GOOD!

Type: Vehicle, Vehicle: 2018 JEEP CHEROKEE, Manufacturer: Chrysler (FCA US, LLC)
Incident: Apr 2019
Apr 2019

WHILE DRIVING THE WORDS "SERVICE SHIFTER" APPEAR ON THE CAR'S CONSOLE AND THE LETTERS ON THE GEAR SHIFTER (D, N, R) ALL LIGHT UP SIMULTANEOUSLY AND STAY LIT.

Type: Vehicle, Vehicle: 2018 JEEP CHEROKEE, Manufacturer: Chrysler (FCA US, LLC)
Incident: Sep 2019
Apr 2019

MY JEEP KEEPS ILLUMINATING ALL DRIVE TRAINS AND TELLING ME TO SERVICE SHIFTER. I'VE HAD THE WHOLE WIRING HARNESS REPLACED A MONTH AGO WITH 10,000 MILES AND NOW IT IS DOING IT AGAIN! I HAVE TO KILL THE ENGINE AND TURN IT BACK ON. MOST TIMES SERVICE SHIFTER STILL REMAINS ON THE SCREEN.

Type: Vehicle, Vehicle: 2018 JEEP CHEROKEE, Manufacturer: Chrysler (FCA US, LLC)
Incident: Apr 2019
Mar 2019

UNDER 30,000 MILES THE VEHICLE WOULD NOTIFY TO "SERVICE SHIFTER" BUT WOULD STILL ACCELERATE/BREAK/STOP. THIS HAS CONTINUED TO OCCUR SEVERAL TIMES AFTER THE INITIAL TIME. THE VEHICLE WOULD HAVE TO BE TURNED OFF AND THEN STARTED BACK UP AGAIN IN ORDER TO GET RID OF THE CODE. EVERYTIME THIS HAS OCCURRED THE VEHICLE HAS BEEN IN MOTION, AT THE SPEED LIMIT.

Type: Vehicle, Vehicle: 2018 JEEP CHEROKEE, Manufacturer: Chrysler (FCA US, LLC)
Incident: Jul 2019
Feb 2019

STATIONARY BATTERY NOT STARTING AFTER SITTING UP A DAY OR TWO

Type: Vehicle, Vehicle: 2018 JEEP CHEROKEE, Manufacturer: Chrysler (FCA US, LLC)
Incident: Jan 2019
Feb 2019

THE CAR VIBRATES EXCESSIVELY WHEN THE SUNROOF IS OPEN. ONCE YOU ALSO OPEN THE WINDOWS, THE VIBRATION SUBSIDES BUT NEVER GOES COMPLETELY AWAY

Type: Vehicle, Vehicle: 2018 JEEP CHEROKEE, Manufacturer: Chrysler (FCA US, LLC)
Incident: Mar 2018
Feb 2019

WHILE VEHICLE WAS IN MOTION A 'SERVICE SHIFTER' LIGHT ELIMINATED AND ALL OF THE GEAR LIGHTS WERE ON WHILE THE CAR WAS IN DRIVE. ONCE I STOPPED THE CAR, PARKED, AND TURNED THE ENGINE OFF, I WAITED A FEW MINUTES AND RESTARTED THE CAR, THE LIGHTS WERE GONE. THIS IS THE SECOND TIME IN ONE WEEK THIS HAS HAPPENED.

Type: Vehicle, Vehicle: 2018 JEEP CHEROKEE, Manufacturer: Chrysler (FCA US, LLC)
Incident: Feb 2019
Jan 2019 Crash Injury

I BACKED OUT OF MY GARAGE INTO THE DRIVEWAY AND STOPPED THE CAR TO BRING IN THE RECYCLING BIN. I SHIFTED INTO WHAT I THOUGHT WAS PARK, RELEASED THE BREAK, AND EXITED THE CAR. AFTER I HAD EXITED, THE CAR BEGAN TO MOVE FORWARD TOWARD THE OPEN GARAGE. I ATTEMPTED TO JUMP BACK INTO THE CAR IN ORDER TO STOP IT AND SUSTAINED A SERIOUS HAND INJURY AS THE JEEP'S DOOR SLAMMED INTO THE SIDE OF THE GARAGE AND CLOSED BACK UPON ME. SIMILAR RUNAWAY CAR EVENTS HAVE OCCURRED TO ME IN THIS CAR (WITH LESS DRAMATIC CONSEQUENCES) TWICE PRIOR, BUT NEVER IN 25 YEARS BEFORE I PURCHASED THIS 2018 GRAND CHEROKEE. SOME 2018 JEEPS HAVE BEEN RECALLED FOR FAULTY PARK LOCK RODS, SO MY CONCERN IS THAT THE EVENTS I EXPERIENCED HAVE BEEN DUE TO THE INABILITY TO ACHIEVE PARK. EVEN IF I ERRONEOUSLY PUT THE CAR IN DRIVE, IT SHOULD TYPICALLY HAVE STARTED TO MOVE FORWARD AS SOON AS I RELEASED THE BREAK, ALERTING ME THAT THE CAR WAS IN GEAR. INSTEAD, NOTHING HAPPENED FOR 3 SECONDS - THIS PROVIDED A FALSE SENSE OF SECURITY THAT THE CAR WAS IN PARK AND WORSE, GAVE ME ENOUGH OPPORTUNITY TO EXIT. THIS DELAY CAN BE REPRODUCED WHEN TRANSITIONING FROM REVERSE TO DRIVE. LASTLY, WHEN THE DOOR IN THE GRAND CHEROKEE IS OPENED WHILE THE CAR IS IN GEAR, IT SIMPLY BEEPS ONCE - A VERY MINIMAL AND INADEQUATE ALERT SYSTEM.

Type: Vehicle, Vehicle: 2018 JEEP CHEROKEE, Manufacturer: Chrysler (FCA US, LLC)
Incident: Jan 2019
Jan 2019

THE AUTOMOBILE SHUTS OFF (WHILE IN MOTION) WHEN IT'S TIME FOR AN OIL CHANGE (AROUND 3000 MILES). IT MOSTLY SHUTS OFF DURING TURNS BUT IT HAS SHUT OFF ON THE HIGHWAY BEFORE. THE OIL LIGHT NEVER COMES ON, THE BATTERY LIGHT DOES ALTHOUGH THERE ISN'T AN ISSUE WITH THE BATTERY. AFTER WAITING A FEW MINUTES, IT'S POSSIBLE TO START THE AUTOMOBLIE AGAIN WITHOUT THE ASSISTANCE OF A BOOST.

Type: Vehicle, Vehicle: 2018 JEEP CHEROKEE, Manufacturer: Chrysler (FCA US, LLC)
Incident: Feb 2019
Aug 2018

PANORAMIC SUNROOF EXPLODED OUTWARD - AT 5:15 AM, I WAS JUST STARTING TO GET ON THE ON RAMP TO THE FREEWAY. I WAS NOT UP TO FREEWAY SPEED YET. WEATHER CONDITIONS WERE GOOD AND APPROX. 61 DEGREES. AS I WAS DRIVING ON THE ONRAMP I HEARD A LOUD EXPLOSION THAT FREAKED ME OUT SO BAD I WAS THANKFUL I DID NOT CRASH. I PULLED TO THE SIDE OF THE ROAD ALL TIRES WERE FINE. ALL SURROUNDING WINDOWS WERE FINE. I HAD THE SUNROOF BARRIER CLOSED SO I DIDN'T EVEN THINK ABOUT THE SUNROOF UNTIL I HEARD CHARDS OF GLASS BEADS ON THE BARRIER. I PULLED TO THE SIDE OF THE FREEWAY IN THE DARK AND GRADUALLY OPENED UP THE BARRIER TO THE SUN ROOF A LITTLE. I COULD SEE THAT ALMOST THE ENTIRE PANE OF THE BACK PART OF THE PANORAMIC SUNROOF HAD SHATTERED MAKING A HUGE GAPING HOLE. I TURNED THE CAR AROUND AND WENT HOME. IF IT WAS A ROCK OR SOMETHING WAS DROPPED ON IT THE ROCK STILL WOULD HAVE BEEN THERE ON THE BARRIER. THE SUNROOF LITERALLY BOWS UPWARD AND IT CRACKED AT THE SEAMS SO YOU CAN SEE IT HAS DEFINITELY BLOWN OUT. THIS IS A MANUFACTURER DEFECT THAT COULD HAVE CAUSED AN ACCIDENT OR WORSE IF THE BARRIER HAD BEEN OPEN AND THE GLASS HAD SHATTERED ON ME. IT IS OBVIOUSLY MADE OF SAFETY GLASS. THE EXPLOSION WAS VERY LOUD AND EAR PIERCING.

Type: Vehicle, Vehicle: 2018 JEEP CHEROKEE, Manufacturer: Chrysler (FCA US, LLC)
Incident: Aug 2018
Aug 2018 Fire

A FEW MINUTES AFTER PARKING MY CAR, NEIGHBORS REPORTED AN "EXPLOSION" AND LOOKED OUTSIDE TO SEE THE FRONT OF THE CAR ENGULFED IN FLAMES *BF UPDATED 11/26/18*JB

Type: Vehicle, Vehicle: 2018 JEEP CHEROKEE, Manufacturer: Chrysler (FCA US, LLC)
Incident: Aug 2018
Mar 2018

MY JEEP DOES NOT STAY LOCKED. I CAN LOCK THE CAR, BUT IF SOMEONE TRIES TO OPEN IT, THEY ARE ABLE TO WITHOUT A PROBLEM, EVEN WHEN THE FOB IS NOWHERE NEAR THE CAR. ALL THAT HAPPENS IS THE THEFT ALARM TRIGGERS. MY CAR WAS OPENED BY SOMEONE IN A PARKING GARAGE AT WORK EVEN THOUGH MYSELF AND THE FOB WERE NOT NEAR THE VEHICLE. THE ALARM WENT OFF BUT THE PERSON WAS ABLE TO OPEN MY DOOR WITH NO PROBLEM,

Type: Vehicle, Vehicle: 2018 JEEP CHEROKEE, Manufacturer: Chrysler (FCA US, LLC)
Incident: Jan 2018
Feb 2018

THE SERVICE SHIFTER LIGHT JUST CAME ON

Type: Vehicle, Vehicle: 2018 JEEP CHEROKEE, Manufacturer: Chrysler (FCA US, LLC)
Incident: Jan 2018
Jan 2018

THIS COMPLAINT IS NOT SPECIFIC TO MY CURRENT VEHICLE. THE HEAD RESTS IN ALL NEWER VEHICLES ARE MAKING THOSE OF US WHO ARE NOT OVERWEIGHT AND HAVE GOOD POSTURE SIT IN AN AWKWARD POSITION WITH OUR HEADS PUSHED FORWARD. THIS IS VERY UNCOMFORTABLE AND WE CAN'T TURN THE HEAD RESTS AROUND BECAUSE THEN THE SAFETY MEASURES DON'T WORK. PLEASE STOP MAKING THE HEAD RESTS LEAN FORWARD.

Type: Vehicle, Vehicle: 2018 JEEP CHEROKEE, Manufacturer: Chrysler (FCA US, LLC)
Incident: Jan 2018
Jan 2018

TRANSMISSION LURCHES WHEN TAKING OFF FROM A STOP ALSO WHEN COMING TO A STOP AND SOMETIMES GOING INTO REVERSE. IT'S A HARD LURCH SO STOPPING FOR PEDESTRIANS HAS TO HAPPEN EARLY AS I'M CONCERNED THE CAR COULD HIT SOMEONE. THIS HAPPENS FREQUENTLY.

Type: Vehicle, Vehicle: 2018 JEEP CHEROKEE, Manufacturer: Chrysler (FCA US, LLC)
Incident: Jan 2018

Trend Over Time

Complaints by year

Quick Summary

The 2018 Jeep Cherokee has 97 UNKNOWN OR OTHER complaints on file. 1 crashes have been reported. Review the timeline above for detailed owner experiences.