2018 Jeep Grand Cherokee ELECTRICAL SYSTEM,UNKNOWN OR OTHER

Recall as known for 2018 Jeep Grand Cherokee Limited (Service Electronic Stability Control) that is not fixed and no fix in sight. Unsafe to drive. Can’t get a Maine state inspection sticker. Can’t sell. Many electronic codes show on dash. Rear lights stay on and will just go on automatically anytime and when using key fob to lock car. Dealership can’t fix. Manufacturer doesn’t know when there will be a fix. No answers.

My 2018 Jeep Grand Cherokee Overland is experiencing serious electrical malfunctions related to the Uconnect radio head unit. This component appears to control or influence multiple vehicle systems beyond just audio, including climate control, backup camera, navigation, and possibly driver assistance features. The system malfunctions frequently and erratically — settings change on their own, the screen goes black or freezes, and controls become unresponsive while driving. These distractions create a serious safety hazard, as I am forced to take my attention off the road to regain control of basic functions like defrost or audio volume. I have discovered that this issue is widely reported by thousands of Jeep owners from this model year and earlier, particularly those with Uconnect systems. Jeep has refused to address or recall the problem despite it clearly impacting driving safety and vehicle usability. This malfunction significantly impairs my ability to operate the vehicle safely. I respectfully request that NHTSA investigate this issue as a potential safety defect. I have taken my car to the dealership and was advised that the whole radio unit needs to be completely replace. I have contacted Jeep and inquired about it, they told me they are aware of the issue but at this time, unless the car is under warranty, they do not offer any financial assistance. And it is a rather expensive issue to fix considering there is no fault of the car owners that the items installed in their vehicles are faulty.

The radio in this vehicle has a widespread issue where the screen delaminates and starts ghost touching . Options are randomly selected , people are randomly called , emergency services are attempted to be contacted. Basically anything that the radio controls in the car could be changed or activated . This is extremely distracting and could cause someone to take their focus off the road and cause an accident. The radio controls heater, navigation, seat heaters, phone calls , steering wheel heaters , and many other functions in the car some of which cannot be changed without the malfunctioning radio being on. Fixing this issue is somewhere in the range of $1300 at the dealership. I feel like this is and important safety issue that causes a lot of distraction when driving the vehicle and is really difficult to work around or avoid as the random screen touches are not predictable and seem to happen at random times.

The touchscreen radio panel is delaminating and causing the system to freak out. Sometimes the radio will turn on by itself and blare out music, or all of the fans will turn on turbo at once. The navigation will freak out and turn off and it will auto-dial or auto-hang up phone calls. Sometimes when I am driving down the high way, the air or radio blasting from out of nowhere and totally unprompted will scare me and cause me to jerk the steering wheel or become significantly distract from the road. Yes, the problem has been confirmed by the dealer, and it is a known defect, but they will not take responsibility for the safety hazard or the cost of replacement. No inspection by any outside parties, yet. No warning signs.. the screen just started to melt/delaminate and then all of the ghost features began causing chaos while driving.

ECM/PCM

The "UCONNECT" touch screen infotainment system is delaminating which causes rapid and continuous "ghost" touches. This is extremely distracting and unnerving. This will occur on any screen. Radio, navigation, climate control, sos, etc. are all affected by this. When this occurs it is very difficult to concentrate on driving due to the rapid succesion of ghost touches.

EXTREMELY UNSAFE CONDITION. The lamination on the monitor is peeling/cracking and obscuring the information shown on the electronic read out. For functions such as GPS, this is very dangerous. I spend more valuable seconds trying to read the monitor (eyes off the road) in trying to understand and read the data. Luckily, I haven't had any incidents, but I would guess there have been multiple accidents caused by this very fixable condition in most Jeep's of this vintage. I implore you to initiate a recall ASAP.

The navigation display in my jeep is starting to delaminate which is cause ghost touches and the screen will change on its own, mess with settings and it can cause serious safety issues and is distracting to the driver. This should be a recall and not the driver’s responsibility to fix.

Car caught on fire while engine was off

While driving the vehicle it shut off and would not start unless the vehicle was jumped. This happened twice in the middle of the highway, extremely dangerous my children were in the vehicle and other vehicles had to swerve to avoid contact with my vehicle. I took the vehicle back to the dealer that i purchased the vehicle from and they could not figure out the issue. My vehicle is currently with another independent dealer, i changed both batteries, i changed the alternator, checked all of the fuses and checked the relay switches and the vehicle still will not start without a jump and it will only run for a day without needing a jump. No warnings, it just happened.

8.4” unconnect touch screen radio is bubbling. This bubbling causes the touch screen to select randomly. It will change climate control setting, screen settings, turn the radio on, turn seat heaters on, manipulate the navigation system. This becomes a large distraction while on the road and is extremely dangerous. This is a known issue with these radios in several Jeep/Dodge/Chrysler/Ram models. We have taken the vehicle to the dealer and asked for this safety issue to be addressed. They have responded that we are responsible to fix at our own cost.

Communication screen has delaminated causing ghost touching. While driving the radio randomly changes, the phone will dial, the hvac controls will start switching, etc. without anyone touching the screen. This is distracting and dangerous. At night the screen will change dimness and brightness. I have no control over it and there’s nothing to be done to stop it.

SCREEN DELAMINATING, IT IS CAUSING HAVOC ON MY DRIVING WITH THE SCREEN HAVING A MIND OF ITS OWN!

Uconnect System Malfunction/Delamination: EXTREME SAFETY ISSUE: 1. Screen freezes and fails to project image onscreen while backing up. 2. Independent of operator touching screen: --system turns on/off. --increases/decreases volume. --changes stations, and media modes. --navigation frequently freezes during critical intersections. --climate control inaccessible. --randomly dials 911 and other random phone numbers. 3. UConnect fails to turn off even after leaving vehicle. Vehicle is primarily driven by inexperienced 17-yr-old driver. He gets disoriented when back-up camera freezes causing him to stop/park/restart vehicle very possibly in harms way. He has consistently complained about how distracting it is to try to control the system malfunctions while driving. Very often needing to pull over in areas that may not be safe. I have called Jeep Cares, FCA Recall Assistance Center, and visited Dealer Parts Dept and Service Dept. They are aware of but refuse to address the problem in spite of NUMEROUS COMPLAINTS ONLINE until I pay them non-refundable $195 for them to officially diagnose a known problem and activate my case. I have a video taken in early 2021 (before end of warranty) thats illustrates some of the issues, but could only upload a still image below.

The UConnect system seems to be changing setting on heating and volume controls as well as many other features. It has caused me to be very distracted while driving. It seems to be a real problem among all of the same systems. Please help!

The screen on the car’s infotainment system is delaminating and I cannot use the touch screen in the delaminated areas. This is preventing hands-free capabilities while driving since touch is the only way to navigate the system and posing a safety hazard. It is preventing access to the federally mandated backup camera and vehicle controls. The touch screen will sometimes “ghost touch” options without the user touching the screen, causing the system to randomly turn on the radio, make calls, activate climate control, and more. It is progressively getting worse and is present in many other 2018 Jeep Grand Cherokees. It is a manufacturing defect causing distractions while driving and should be recalled.

The touchscreen on our Jeep has begun malfunctioning in ways that st dangerous and distracting. A staff member dealer service center and the electronic store with whom we discussed it said that this was a common problem with this car. But it is not covered by the limited warranty at this juncture and will be over 1200 dollars with labor. It seems more like a defect. Particularly in humid or times when there is a change in temperature, the touch screen begins self triggering, acting as if it's being rapidly and randomly pressed hundreds of times, triggering screen functions, dialing actual calls, changing radio stations, changing climate temperatures, turning on seat heating, etc. This is very distracting while driving. In addition it means that the climate controls on the car cannot be used. It appears that the touch screen glass has slightly separated from the underlying screen in the right upper quadrant, but it's hard to tell. If this is happening on many jeeps, it is a manufacturing issue and there should be a recall.

The 8.4 touch screen is delaminating causing the whole screen area to randomly turn things on and off on its own. Changing certain settings while driving. Safety settings are being affected as well as the touch screen controls almost everything. The defective touch screen is causing a distraction while driving. Contacted jeep they are aware of the issues but no one wants to take responsibility to fix it.

The Uconnect screen is delaminating and causing the screen to be completely useless. It calls people randomly and does not allow you to call 911 in an emergency. It also renders GPS useless. This is a known problem in this vehicle and it needs to needs to be taking care of! It is a safety hazard when the screen is going bazerk and you are driving! It is extremely distracting and you cannot use 90% of the functionality of your dash!

The screen in my 2018 Jeep Grand Cherokee is bubbling up. It seems that the screen is delaminating. Because of the delamination, the screen thinks that I am touching it. My radio station will change, the clock settings keep coming up and disappearing, and the top portion of the screen where it has delaminated does not work at all. When I touch the screen, it does not work. The vehicle is available for inspection upon request. I am concerned that the electrical will fail and cause my car to lock up. My safety is put as risk with the chance that the screen fails and causes an electrical issue. This also puts everyone else at danger if the car malfunctions and I lose control on the roadway. I called the dealership and they stated that this is a known problem in the model and year of my Jeep. There was no warning that this problem was going to occur.

What component or system failed or malfunctioned, and is it available for inspection upon request? - Main infotainment screen. Yes, it’s available for inspection. How was your safety or the safety of others put at risk? - The screen is delaminating at the top left corner and moving across the screen. Eventually it will prevent me from using the touch technology on the screen appropriately, not allow me to visibly see the backup camera, and activate features I didn’t select. Has the problem been reproduced or confirmed by a dealer or independent service center? - I told the dealer when I was there and they said my only option was to replace the whole unit out of pocket. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? - No. Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? - No.

My radio console is starting to delaminate causing my console to constantly be jumping around and unable to use. Jeep dealership is aware of the problem. It poses as a threat for daily driving to hands free options as well as unable to use my navigation features, climate settings and most anything dealing with the touchscreen. This issue needs to be recalled or fixed.

Infotainment, HVAC car control screen de-lamination. Screen bubbling up and randomly selecting functions that are not user selected. Like ghost button presses randomly while driving the car.

Infotainment screen started Delaminating for no apparant reason causing "touches" to places on the screen. These "touches" change the radio, make unwanted phone calls, turn on heated seats, mess with the clock, etc. and most importantly cause hands free phone options to not work making it unsafe or the driver. Forums from Dodge and Jeep prove to show that this is a major recurring issue on 2018 Jeep/Ram vehicles.

The display monitor at the front dash is delaminating and has progressively gotten worse. You could see a clear line where there was a start of separation in the screen, that has spread to a large portion of the screen. This causes the screen to apply pressure against itself, pressing buttons on its own and taking actions not wanted by the driver. I’ve had it close out GPS while driving through a busy city. It has called 911 when I had my phone connected. It has turned the heated seats on and off and adjusted the air settings. I cannot use hands free options. This is a major distraction while driving and you cannot even turn the monitor off due to it turning itself back on. This is a safety hazard and a quick google search will show that this is a common problem!