2019 Jeep Grand Cherokee UNKNOWN OR OTHER
Owner-reported problems and safety issues filed with NHTSA. Review common failures, severity levels, and complaint trends over time.
Complaint Timeline
Chronological view of owner reports
The u connect screen is delaminating! I’m afraid some features may stop working.
Radio screen is De-Laminating (glue failing) and randomly makes calls and mutes calls for hands free. Changes my A/C settings and such. This is a safety issue when I am driving because people are distracted enough that I don’t need to worry about the radio messing up. Not a recall yet but so many people have had issues with this part.
After getting new tires my vehicle becan to have issues shifting at times mimicking a stall or stutter at times. I didn’t not having any vehicle warning lights. Because of new models of Jeeps that have an “automatic”’ feature that can not be adjusted manually. I took the vehicle in for service to the local Jeep Dealership. Upon their running diagnostics they determined a needed a new Driveshaft because the vehicle was istuck in low drive. This is a design and safety flaw
I was driving my 10 year old son to school. We hopped in our Jeep in the garage. Pushed the start button and my son smelled something that was burning. I backed out of the driveway and then my son said there is smoke coming out of the center counsel. I pulled over and looked in the counsel and saw a fire. Ran to the house and got a fire extinguisher to put it out. Fire was out out for a short time, but then burst into an all out fire. The car burnt to the ground. Nothing remained. So far the insurance company and Chrysler cannot pinpoint what caused the fire. It is a total loss and the damage was too extensive to determine the cause. My son and I are very lucky we got out of the vehicle in time and everyone was safe. The vehicle was a lease and had only been serviced for oil changes by our Chrysler dealer. No alarms or visual indicators forewarned us that anything like this was going to happen. The vehicle is a total loss and we don't know why it caught on fire. Chrysler denies any form of responsibility. Just looking for answers and hope this doesn't happen to anyone else.
uconnect gps not showing correct location uconnect screen delamination
The ignition mechanism of my vehicle. The push to start. I was driving and the push to start mechanism just fell inside its housing. I've never seen anything like this. Luckily, I wasn't driving very fast. I was able to slow down and park. However, I could not turn the car off. I had to get out of the car and try to find the ignition button which had apparently fallen out of the housing. After feeling around through a hole underneath the steering wheel i was able to feel the ignition in order to turn it off.
HELLO. I HAVE FOUND MANY ISSUES WITH MY UCONNECT SYSTEM AND WHAT APPEARS TO HAVE BEEN COMPROMISED (HACKED). I HAVE REPORTED THIS TO JEEP AND THE SIRIUS/CM SYSTEM. 1 OCCASION MY SOS/ASSIST FEATURE WAS DEACTIVATED WHILE I WAS IN THE CAR. ANOTHER TIME LIGHT CHANGED FROM RED TO GREEN ON ANOTHER OCCASION WITHOUT TOUCHING IT. 2 SYSTEM WAS RESET AND SHOWING PHONES BEING CONNECTED THAT HAD BEEN TOTALLY REMOVED FROM UCONNECT SYSTEM. 3 ON MORE THEN ONE OCCASION MY UCONNECT LINKS/APPS WERE NOT LOADED... TOTALLY DISAPPEARED AFTER BEING THERE AND CAR WAS ON FOR MORE THEN AN HOUR. 4 SETTINGS BUTTON/ OPTION TO ADJUST IMPORTANT INFORMATION SOMETIMES NOT ON SCREEN. 5 MAP NAVIGATION GIVING MISDIRECTION AND HAD ME DRIVING IN CIRCLES BACK TO MY STARTING POINT. 6 SCREEN FREEZING AND NOT ALLOWING ME TO DISCONNECT PHONE/CHANGE SCREENS...ALSO HAD ISSUES WHERE MY SCREENS WOULD JUMP FROM ONE THING TO THE NEXT WITHOUT TOUCHING ANYTHING. DO NOT KNOW IF MY UCONNECT WAS ACCESSED DURING THE TIME PERIOD MY PHONE WAS HACKED INTO AND I HOOKED IT UP THROUGH CARPLAY OR IF A "LOCK LINK " WAS USED. I'VE DONE MY RESEARCH BECAUSE I THOUGHT ALL THESE WERE ODD AND IT IS NOT UNCOMMON FOR "LOW LIFES" TO GET INTO THESE COMPUTER SYSTEMS. I HAVE BEEN WORKING WITH PHONE COMPANY, JEEP FCA CASE MANAGEMENT, APPLE ON THE ISSUES OF MY HACKED PHONE AND UCONNECT SYSTEM.
WHEN WE PUT THE CAR IN REVERSE THE BACK UP CAMERA COMES ON BUT ONCE WE PUT IT INTO DRIVE THE BACK UP CAMERA STAYS ON FOR QUITE SOMETIME... DEALERSHIP IN CARSON CITY NV COULD NOT DUPLICATE IT SO WE ARE STUCK
SO FOR A COUPLE OF MONTHS WHEN THE VEHICLE IS IN DRIVE, IT WILL 'SPIT' WHEN IT'S IN GEAR. LIKE I'LL PUSH ON THE GAS AND IT WILL GO BUT SOMETIMES IT WILL STALL AND THEN GO AGAIN. IT STOPPED DOING THAT FOR A COUPLE OF WEEKS BUT TODAY I WAS REVERSING OUT OF MY DRIVEWAY AND IT SAID 'SHIFT TO P BEFORE PUTTING IN GEAR' (KEEP IN MIND THE CAR WAS IN REVERSE). AND THE CAR WAS 'SPITTING' AS I WAS IN REVERSE. I CHECKED TO MAKE SURE IT WAS COMPLETELY IN THE REVERSE GEAR AND IT WAS. SO I PUT IT IN PARK AND THEN REVERSE AND IT WAS FINE AFTER THAT. BUT I SAW THIS POST ON FACEBOOK NOT LONG AGO, A WOMEN HAD I BELIEVE A 2017 JEEP CHEROKEE, SHE WAS DRIVING ON THE HIGHWAY AND HER CAR POPPED UP A NOTIFICATION 'SHIFT TO P'. RIGHT AFTER THAT HER CAR AUTOMATICALLY STOPPED AND SHE WRECKED. MY CAR SAID THE SAME THING TO ME THIS MORNING WHILE I WAS IN REVERSE. THERE IS NO RECALL ON MY VEHICLE AS OF NOW, AND I AM SCARED FOR MINE AND MY FAMILIES SAFETY. PLEASE INVESTIGATE THIS.
I NOTICED THAT WHEN IT RAINS WATER LEAK IN MY TRUCK ON THE DRIVER SIDE FROM THE BRAKE PEDAL. I HAS SOAKED THE CARPET AND MAT SEVERAL TIME AND ALSO CAUSED MEWDOW PROBLEMS THE VEHICLE WAS STATIONARY AT THE TIME IN SUMTER SC AT MY HOME
THE NAVIGATION SYSTEM HAS A WEATHER ALERT NOTIFICATION THAT CAN'T BE DISABLED. IT TAKES UP THE ENTIRE INFOTAINMENT SCREEN AND DOES NOT GO AWAY UNLESS I TAKE MY EYES OFF THE ROAD TO CLICK ON IT TO CLOSE THE WINDOW. THIS HAPPENS EVERYDAY IN MY JEEP WITH A WIND ADVISORY. PRETTY ABSURD NOTIFICATION ESPECIALLY SINCE IT HAPPENS EVERY DAY. I LIVE ON THE WEST COATS AND UNDERSTAND IT CAN BE WINDY. SUPER DANGEROUS TO CONSTANTLY POP UP AND MAKE ME CLOSE IT MANUALLY.
DUE TO ISSUES WITH RADIO'S CORE SOFTWARE, THE DISPLAY OF THE CAR WHICH CONTROL ALL VITAL FUNCTIONS OF THE CAR INCLUDING TEMPERATURE CONTROL GOES INACCESSIBLE WHILE CAR IS IN MOTION. IT IS ACCESSIBLE ONLY WHEN CAR COMES TO A COMPLETE STOP AND SOFTWARE IS ALLOWED TO REBOOT WHICH TAKES MORE THAN 20 MINUTES. THIS IS SO AGAINST THE SAFETY BECAUSE THE MAIN CORE CONTROLLING UNIT OF THE CAR IS OF NO USE DUE TO THIS PROBLEM. THERE IS NO DEFINITE SOLUTION AND ANSWER BY THE DEALERSHIP, SERVICE BRANCH, UNCONNECT CUSTOMER CARE AND STAR TICKET SYSTEM. THE CAR GOT INTO THIS ISSUE WITHIN 24 HOURS OF LEASING IT AND IS A BRAND NEW 2019 MODEL.
I PURCHASED THE VEHICLE NEW LAST WEEK AND THE COLLISION AVOIDANCE SYSTEM DOESN'T WORK. I RETURNED THE CAR TO COLONIAL DODGE-JEEP IN HUDSON, MA YESTERDAY WITH 130 MILES ON THE CAR THEY VERIFIED THAT DOESN'T WORK, BUT DO NOT HAVE ANY 'FIX' FOR IT.
WHILE WAITING STATIONARY TO TURN ON A CITY STREET, THE CAR WAS IN THE AUTO START/STOP MODE. AS SOON AS I TOOK MY FOOT OF THE BRAKE TO BEGIN TURNING, THE CAR COMPLETELY SHUT OFF AND STARTED FLASHING WARNGING LIGHTS AND CYCLING THROUGH SEVERAL WARNINGS LIKE FCW INDICATOR DISABLED. THE CAR ALSO TOLD ME THE LANE DEPARTURE SENSOR WAS TURNED OFF AS WELL. THE CAR CONTINUED TO FLASH THESE LIGHTS AND CYCLE THROUGH MULTIPLE OTHER WARNINGS AND REFUSED TO SHUT OFF. AT ONE POINT THE CAR EVEN TURNED ON THE WINDSHIELD WIPER BLADES BY ITSELF.
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Common problems reported
Quick Summary
The 2019 Jeep Grand Cherokee has 39 UNKNOWN OR OTHER complaints on file. 1 crashes have been reported. Review the timeline above for detailed owner experiences.