2019 Jeep Grand Cherokee UNKNOWN OR OTHER

The Uconnect System on the vehicle has a delamination issue on the screen. I took the vehicle to the authorized dealer and they said it was a known issue. I tried contacting the manufacturer and they offered a 60% cost assistance since the vehicle is out of warranty. I researched the issue on the internet and found multiple people have similar concerns with the Uconnect System. Some reported that the screen stops to respond to touch which means a driver can struggle to turn on/off heated or cooled seats, heated steering as there are no physical switches to operate those features, to name a few and can cause distraction while driving. If the seat heat is on and one wants to turn it off once the seat is warm enough, they cannot. My vehicle has delamination on the three sides of the screen. It started on the one corner and gradually spread to the other edges. I can see that one day it will cover the entire screen rendering the system to be unusable.

I am filing a complaint regarding a serious and widespread defect in the Uconnect 8.4 infotainment system installed in my 2019 Jeep Grand Cherokee Limited and many other FCA/Stellantis vehicles. The screen has developed a delamination issue that worsens over time. Symptoms include glue dripping from the edges of the screen, “ghost taps” where the system responds without being touched, and unresponsive or inaccurate touch inputs. This is not a cosmetic defect. The infotainment system controls multiple functions beyond entertainment, including navigation, Bluetooth phone connectivity, climate control, backup camera, and access to vehicle settings. Malfunctions cause driver distraction and interfere with safe vehicle operation, which could easily lead to an accident. When I contacted Jeep/Chrysler Customer Care, I was informed this is a known issue. My research confirmed that FCA/Stellantis has issued an internal service bulletin acknowledging the defect, but they refuse to issue a formal recall. This appears to be a deliberate decision to avoid the significant cost of replacing defective units across multiple models, leaving many unsafe vehicles on the road. This problem is widespread and well-documented among owners. It is unacceptable that Stellantis treats it only as a service bulletin issue when the defect directly affects safety. Drivers must be able to rely on the infotainment system to respond correctly, especially since it integrates with systems used while driving. A delaminated screen dripping glue and producing ghost inputs is a hazard, not a minor inconvenience. I am requesting that NHTSA investigate this defect and require FCA/Stellantis to take responsibility through a formal recall and replacement program to protect the safety of drivers, passengers, and the public.

The uconnect touchscreen had bubbling in upper left corner within the first year of being brand new. I didn't know at that time that it would lead to complete failure of the uconnect system which includes: the handsfree safety controls on steering wheel not functioning so no handsfree phone calls or messaging etc, black and unresponsive touchscreen, no navigation because screen and sound doesn't work, no function in usb ports connected to uconnect system, no audible alerts (or any sounds) from speakers for collision warning or radio etc just ZERO sounds, no back up camera because the screen doesn't work, no uconnectivity from mirror in case of collision. OH AND THE MYSTERIOUS GLOBS OF CLEAR ADHESIVE GLUE DRIPPING BELOW THE SCREEN more specifically dripping below the control knobs that are below the screen right into my center compartment where the USB ports are located! This is a known issue caused by a manufacturing defect with the glue used by Jeep to bond the layers of the screen. it should absolutely be a recall covered by Jeep! My warranty has expired so no luck for me unless uconnect covers it. Fingers. crossed on that. I checked fuses all good, did a soft reset that brought back charging ability in usb ports and the screen turned a dark blue instead of black but wtill no function, and did a hard reset by disconnecting my battery cable for 1/2 hr. Nothing worked. I was told it would cost over $2000 not including labor if the uconnect system needs to be replaced. My jeep only has 12500 miles on it. Its keep in a carport with a cover and very well maintanined. This is absolutley a safety issue! So dissapointed as this will potentially be the 2nd expensive issue with my jeep coming out of the pocket with such low mileage. Still waiting on reimbursment from last recall 94B which still has no remedy available and therefore cant get approved for reimbursment. That was over $3k to fix! Please take better care of your loyal customers Jeep!

The screen is delaminating. It will on its own changes settings, stations, etc. Dealership confirmed ongoing issue with these radio screens. It could disable SOS features and vehicle information, such as; fluid temps, suspension angles, and other necessities needed for safety and proper operation. Warning lights will also show up in the dash due to safety items potentially being disabled due to screen changing things by itself.

A arm broke while I was driving causing me to hit a pole. Service stability control and abs light came on in dash right before I crashed. Garage where vehicle is located said it was the an arm that caused me to crash. Had taken it to 2 different dealerships both said they could find nothing wrong prior to accident. Jeep has 88,000 miles on it. This is unacceptable I'm Just glad one of my children was not driving at this time. Also my air bags did not deploy!

If the manufacturer has failed or is unable to remedy this safety recall for my vehicle in a timely manner. We are approaching the one year mark and this is causing me great concern.

Chrome is peeling along perimeter of cup holder, and is razor sharp. While attempting to clean, sliced 2 fingers tips. This could be extremely dangerous to little children.

My car is saying to service my Electeonic stability control. It is making weird noises when I back up. It’s skidding when starting off from a complete stop. This is absolutely putting my safety at risk. And I am afraid to drive the vehicle to my job. With the ESC not working driving this is putting me at risk. And if there is no fix “yet” what am I supposed to do? The vehcile was also shaking when I was going up a curved on ramp to get on the highway probably 35-40 mph?

The UConnect screen is delaminating. This is a known issue for this year/make/model. Jeep has a history of repairing this under warranty. Despite my vehicle falling within their guidelines for a no-cost repair, they have denied my request. This is a safety issue because as the screen delaminates, it (from what I understand from other Grand Cherokee owners) becomes non-functional. This means the backup camera and critical vehicle controls and settings can be come unusable while the vehicle is in use. I have requested that Jeep repair this under warranty as has been done for many other Grand Cherokee owners (based on my own research).

uconnect display has air bubbles forming on top left and top right corners. Both bubbles run down the side of the display. We own two of the same Grand Cherokees and both exhibit the same failure.

uconnect display has air bubbles forming on top left and top right corners. Both bubbles run down the side of the display.

The touchscreen in the car which has controls for the radio, navigation, phone and other features in delaminating and causing the screen to change buttons, features while driving. The screen gets stuck or shuts off while driving causing a safety issue while driving.

The radio screen starting developing bubbles on each side. After speaking to several dealers by phone they are telling me this is very common with this yr vehicle that the screen is delaminating and Jeep will not cover this. For my concern how and who do I contact? Beings this system controls the heated seats is this eventually at some point going to stop working? Each time I turn on these seats I am concerned the heat will not shut off and if traveling a distance I do not want to get burnt. Could you please help/assist as I do have a friend that was burnt from a heated car seat. Thank you.

The screen on my information center is delaminating. Took the vehicle to the dealership for extended warranty service and was told this was not covered under warranty. When this is a known issue not sure why the manufacture is not covering this claim.

My display screen is glitchy. Sometimes it does not show The back up camera. Other times even while driving down the road it shows my back up camera when I’m traveling forward.

The touch screen dash display has become delaminated and sometimes does not turn on when the vehicle is shifted in reverse. Thus, it's difficult to see if a child or pedestrian is behind the vehicle when placed in reverse on the dash screen. This poses a serious Safety issue and I have read on several forms that this occurs just after 3-4 years of use and is a common problem.

The radio screen is deplaning

The u connect screen laminating is bubbling, causing blurry screen and effects all vehicle's controls while driving. Read about this being a common problem with these screens but not yet warranted by Jeep. Seems to be getting worse and can cause major distractions while driving, especially while using GPS. Vehicle hasn't been inspected as of yet. Just mainly inquiring about any others having same issues being reported.

The radio in the car, which controls the whole car, started dialing people out of the blue, over and over again. I finally had to pull over and disconnect my phone from the system. This could have called an accident as the repeated dialing caused me to take my eyes and concentration off of the road. No doubt I was a distracted driver at this time - due to what they call "system bubble". Jeep/Stellantis knows of the problem but they refuse to correct this problem that causes drivers to become distracted. They need to fix the problem ASAP before someone gets killed on count of this. Further more, I now have to take my eyes from the road to my phone because I can't use the system to use the handsfree system. This is a violation of the State of Alabama law. We can no longer have our phones in our hands, while driving a car.

Experiencing transmission problems. Vehicle stuck in third gear - safety mainly at highways - can coase crash. and/or make harsh jerks at reverse gear - very dangerous. Confirmed by local Central Jeep Garage. Warning lamps first appear at June 2022, problem appeared at winter 2022 (Jan-Apr. 2022).

Yesterday, March 18, 2023, the sunroof in our 2019 Jeep Grand Cherokee exploded while we were driving on the highway. The weather was sunny and mild (52 degrees.) We were driving in an open area (no trees) and we were not close behind a truck or other vehicle. The explosion was extremely loud and terrifying. We initially thought we'd been shot at. The driver (my husband), myself (in the passenger seat) and our dog (in the back seat) were showered with broken glass. The remainder of the glass blew out towards the car traveling behind us. We are fortunate that my husband was able to keep calm and get us safely off of the highway without further incident. As this occurred around 5pm on a Saturday, we will report this issue to our insurance and local Jeep dealership on Monday, March 20. There were no warnings or indication of an issue with the sunroof prior to this incident.

In June 2022, Recall Z48/NHTSA 22V-426 was announced. The recall impacts the 2019 Jeep Grand Cherokee Overland we purchased in September 2022. At the time of purchase, a remedy for the recall was anticipated "soon" and "in a timely manner," according to both the manufacturer and dealership. Nearly 6 months since the recall was announced, there is no remedy. Our business prohibits use of any vehicle with an open recall. Efforts to use the vehicle for other purposes, including rental services (such as Turo, among others) have failed due to the open recall. We have incurred significant financial loss of income as a direct result. The manufacturer refuses to offer a replacement vehicle, refuses return and will not compensate for losses incurred. The manufacturer and dealership both confirm there is "no remedy expected in the immediate future". The vehicle is financed through the dealership, and ongoing payments are expected from the finance company, even as we cannot use the vehicle for its primary purpose. A remedy has not been provided as required "in a timely manner," and the manufacturer's refusal to compensate or accept a return of the vehicle egregious.

Recall (22V-426) is now 6months old with no solution. Is car really safe to drive? Cannot sell it. Isn't 6 months too long?

Ublock radio information center screen delaminating leading to eventual failure

Power rear liftgate top attachment stud holding the power drive to the body of the vehicle sheared off, causing the very heavy liftgate to come crashing down. Fortunately I was able to jump back. The liftgate probably weighs about 150 pounds. It seem that a small 1/4" stud that holding this in place is not adequate for the load. There does seem to be some Internet discussion of this happening to others. This vehicle only has 40,000 miles on it.