136 complaints reported

2011 Mercedes-Benz E-Class Air Bags

Owner-reported problems and safety issues filed with NHTSA. Review common failures, severity levels, and complaint trends over time.

Reports
136
Crashes
5
Fires
0
Injuries
5

Complaint Timeline

Chronological view of owner reports

Jan 2017

TL* TAKATA RECALL. THE CONTACT OWNS A 2011 MERCEDES-BENZ E550A. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 16V081000 (AIR BAGS) AND 16V363000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER WAS CONTACTED (KEELER MOTOR COMPANY, ALBANY, NY, 888-600-3013) AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

Type: Vehicle, Vehicle: 2011 MERCEDES BENZ E550, Manufacturer: Mercedes-Benz USA, LLC
Incident: Nov 2016
Jan 2017

TAKATA RECALL DRIVER SIDE AIR BAG RECALL SENT IN FEB. 2016 AND RECALL ON PASSENGER SIDE AIR BAGS ON MAR 2016 HOWEVER WE HAVE YET TO GET ISSUE RESOLVED. CONTACTED DEALERSHIP MANY TIMES WITHOUT ANY USEFUL INFORMATION ON THE REPLACEMENT OF THE AIR BAGS.

Type: Vehicle, Vehicle: 2011 MERCEDES-BENZ E350, Manufacturer: Mercedes-Benz USA, LLC
Incident: Nov 2016
Dec 2016

TAKATA RECALL. I WAS INFORMED THAT THE DRIVER AND PASSENGER AIRBAGS HAD BOTH BEEN ISSUED A RECALL NOTICE. I CALLED MERCEDES-BENZ OF NAPLES IN NAPLES FLORIDA AND THEY SAID THEY COULD NOT GET REPLACEMENT PARTS. IT HAS BEEN SIX MONTHS AND NO WORD WHEN I MIGHT EXPECT A REMEDY. I WANT AN ANSWER AS TO WHEN I CAN EXPECT REPLACEMENT OF THESE AIR BAGS.

Type: Vehicle, Vehicle: 2011 MERCEDES-BENZ E350, Manufacturer: Mercedes-Benz USA, LLC
Incident: Feb 2016
Nov 2016

TAKATA RECALL

Type: Vehicle, Vehicle: 2011 MERCEDES-BENZ E350, Manufacturer: Mercedes-Benz USA, LLC
Incident: Nov 2016
Sep 2016

TL* THE CONTACT OWNS A 2011 MERCEDES-BENZ E550. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 16V061000 (AIR BAGS) AND 16V3630000 (AIR BAGS); HOWEVER, THE PARTS FOR THE RECALL REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIRS. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

Type: Vehicle, Vehicle: 2011 MERCEDES BENZ E550, Manufacturer: Mercedes-Benz USA, LLC
Incident: Sep 2016
Aug 2016

TAKATA RECALL . MERCEDES HAS SENT 2 LETTERS INDICATING DEATH MAY OCCUR FROM DEFECTIVE AIRBAGS. DEFECT IS EVEN MORE SERIOUS FOR US BECAUSE WE ARE ON A BLOOD THINNER AND BLEEDING CAUSED BY DEFECT COULD NOT BE STOPPED. DEALER INDICATES THAT CAR MAY NOT BE SOLD OR DRIVEN. MERCEDES SHOULD EITHER CORRECT DEFECT OR PROVIDE A REPLACEMENT CAR UNTIL DEFECT IS CORRECTED. THE NYT ARTICLE YESTERDAY INDICATES THAT MOST OTHER CAR COMPANIES, INCLUDING BMW, DO PROVIDE REPLACEMENT CARS. MERCEDES' STONEWALLING IS OUTRAGEOUS PARTICULARLY IN LIGHT OF THIER DECISION TO SAVE A FEW BUCKS AND PUT THE PURCHASERS AT RISK. MERCEDES CHOSE TO BE A CHEAPSKATE AND SHOULD NOW SUFFER THE CONSEQUENCES, NOT US INNOCENT PURCHASERS. THE MERCEDES TELEPHONE HOTLINE IS INOPERATIVE...THEY CLAIM TO BE BUSY AND NEVER ANSWER. THE RECORDING ALSO, CONTRARY TO THE LETTERS, CLAIMS THAT THERE IS NO DANGER? WHICH IS CORRECT? - THE LETTERS OR THE RECORDING? IF IT IS THE LETTERS,THEN THE RECORDING WOULD SEEM TO BE A LIE AND MERCEDES SHOULD BE PUNISHED FOR THAT. THE NHSTA SHOULD BE FINING MERCEDES FOR THEIR STONEWALLING AND DEMAND THAT THEY FIX THE DEFECT OR PROVIDE A REPLACEMENT.

Type: Vehicle, Vehicle: 2011 MERCEDES-BENZ E350, Manufacturer: Mercedes-Benz USA, LLC
Incident: Sep 2016
Aug 2016

TL* TAKATA RECALL. THE CONTACT OWNS A 2011 MERCEDES-BENZ E350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 16V081000 (AIR BAGS) AND 16V363000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. UPDATED 10/05/16*LJ *TR

Type: Vehicle, Vehicle: 2011 MERCEDES-BENZ E350, Manufacturer: Mercedes-Benz USA, LLC
Incident: Aug 2016
May 2016

TAKATA RECALL: I WAS NOTIFIED IN JANUARY 2016 THAT MY TAKATA AIRBAG COULD CAUSE SERIOUS INJURY AND AS OF TODAY, AUGUST 4,2016 THERE IS NO REMEDY. THE MERCEDES DEALER TELLS ME I SHOULD BE OK TO DRIVE MY CAR BUT I FEEL IF THERE IS A SAFETY ISSUE THAT'S IMPORTANT ENOUGH TO RECALL THEY SHOULD BE REPLACING MY VEHICLE WITH A MODEL THAT DOESN'T HAVE A SAFETY RECALL OR FIXING THE ISSUE. I HAVE HAD NO INJURIES OR ACCIDENTS IN MY VEHICLE. THIS IS A COMPLAINT ABOUT THE DELAY IN FIXING A KNOWN SAFETY ISSUE.

Type: Vehicle, Vehicle: 2011 MERCEDES-BENZ E350, Manufacturer: Mercedes-Benz USA, LLC
Incident: Apr 2016
Mar 2016

TAKATA RECALL. MERCEDES BENZ (MBZ) SENT LETTER DATED APRIL 2016 NOTIFYING ME OF DRIVER'S SIDE AIRBAG INFLATOR RECALL AND ANOTHER LETTER DATED AUGUST 2016 NOTIFYING ME OF FRONT PASSENGER SIDE AIRBAG INFLATOR RECALL. AS YET I HAVE RECEIVED NO INFORMATION FROM MBZ AS TO WHEN A REPLACEMENT PART WILL EVEN BECOME AVAILABLE, LET ALONE READY FOR INSTALLATION. NEITHER OF THE SUBJECT AIRBAGS HAS DEPLOYED, BUT I AM CONCERNED THAT THIS PROBLEM IS NOT BEING ADDRESSED IN A TIMELY MATTER. IN THE MEANTIME, THIS VEHICLE HAS A POTENTIALLY VERY DANGEROUS PROBLEM.

Type: Vehicle, Vehicle: 2011 MERCEDES-BENZ E350, Manufacturer: Mercedes-Benz USA, LLC
Incident: Mar 2016
Feb 2016

TL* TAKATA RECALL. THE CONTACT OWNS A 2011 MERCEDES-BENZ E550. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V081000 (AIR BAGS) AND STATED THAT THE PART NEEDED FOR THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

Type: Vehicle, Vehicle: 2011 MERCEDES BENZ E550, Manufacturer: Mercedes-Benz USA, LLC
Incident: Nov 2016
Dec 2011 Crash Injury

TL* THE CONTACT OWNS A 2011 MERCEDES BENZ E-350. THE CONTACT WAS DRIVING 60 MPH WHEN THE CONTACT WAS INVOLVED IN A REAR-END CRASH. AS A RESULT, THE CONTACT CRASHED INTO THE GUARDRAIL. NONE OF THE AIR BAGS DEPLOYED AND THE VEHICLE WAS DESTROYED. THE CONTACT SUSTAINED INJURIES TO THE NECK AND BACK. A POLICE REPORT WAS FILED. THE MANUFACTURER WAS CONTACTED REGARDING THE FAILURE OF THE AIR BAGS BUT HAD NOT YET RECEIVED A RETURN CALL. THE CONTACT BELIEVED THAT HAD THE AIR BAGS DEPLOYED, THERE WOULD HAVE BEEN A SEVERE REDUCTION IN THE INJURIES SUSTAINED IN THE CRASH. THE FAILURE MILEAGE WAS 7,000.

Type: Vehicle, Vehicle: 2011 MERCEDES BENZ E, Manufacturer: Mercedes-Benz USA, LLC
Incident: Feb 2011

Trend Over Time

Complaints by year

Quick Summary

The 2011 Mercedes-Benz E-Class has 136 Air Bags complaints on file. 5 crashes have been reported. Review the timeline above for detailed owner experiences.